Non existent customer service from Rowenta in Spain.
After 6 months the vacuum cleaner stopped charging. We took it back to the retailer Tien 21 and they sent it to Madrid for repair. 3 weeks later we are still waiting. The Rowenta rep told the shop it is within the legal timeframe of one month. To keep a customer waiting 4 weeks is a disgrace. Rowenta customer service is non existent. I wish I hadn't bought this useless vacuum cleaner it is very poor quality, cheaply made and rubbish. My advice to anybody is do not buy any Rowenta product. They do not last and Rowenta do not care.








