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Royalcraft Reviews 

1,152
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times, helpful drivers, and how well the stylish garden furniture is protected and packaged upon arrival. People also highlight the exceptional build quality, deep comfort, and outstanding overall value for money of their new patio sets. Consumers state that ordering online is simple and straightforward. However, some customers also noted minor issues with missing fixings, component parts, or occasional damage upon opening the delivery boxes. A few people experienced slight inconveniences regarding specific product features, such as table colors or wood tones not entirely matching their expectations.

What people talk about most

Product

Users describe positive interactions with product, highlighting that items are exceptionally well-made,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals and... See more

Quality

Reviewers highlight positive aspects of quality, noting that the furniture is exceptionally well-made,... See more

Service

People report positive experiences with service, highlighting fast inquiries, helpful communication, and... See more

Order

Consumers find the order process to be a positive experience overall, highlighting straightforward online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I made an enquiry if they would sell me a set of replacement cushions for my Royalcraft high back Bistro set. I had a lovely email back say they would check stock. All was good with stock levels... See more

Company replied

Rated 5 out of 5 stars

This is a brilliant company to deal with. The web site contains a wealth of information about their products and is simple to use. We ordered an outside dining suite on a Tuesday morning and we were e... See more

Company replied

Rated 5 out of 5 stars

The original delivery date was scheduled for when we were on holiday but it was easily changed. The delivery guys had driven a long way but were cheerful and brought the furniture into the garden. Ve... See more

Company replied

Rated 5 out of 5 stars

We ordered a large furniture set with a firepit coffee table. It arrived promptly, well delivered. Having set it up we are very happy with the quality, look and overall value. There was an issue with... See more

Company replied


Company details

  1. Furniture Store
  2. Decoration and Interior Design Store
  3. Garden Furniture Shop

Written by the company

Royalcraft’s journey began in 1990 with a desire to create collections of home furniture and accessories for every customers style in mind. With over 30 years of experience we offer new ways to transform home living spaces with our design led luxury collections, inspired by tradition and trend. Customers can enhance their space with our timeless furniture, accessories and storage solutions. Our collections consist of rattan, recyclable plastic, metal and sustainable wood, something for every home. Royalcraft has always stayed true to its value, to deliver fun and quality for families and friends enjoying their time together.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(1,152)

115 reviews in the last 12 months

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Rated 2 out of 5 stars

This is a review of a Royalcraft…

This is a review of a Royalcraft Padstowe 2 seater bistro set.
I recently bought this set mostly for the table as existing blue metal chairs were still in good condition.
When you fold the bistro chairs it is really hard to avoid trapping your fingers. There was a warning in the box but the design is awful. Also carrying them folded is hard as the metal slats are so angular.
The table is fine but the chairs are going straight into metal recycling rubbish.

March 10, 2025
Unprompted review
Rated 5 out of 5 stars

Good price

Good price, quick delivery & great communication
Won't be opening the boxes/constructing for another couple of months but hoping will be easy to construct & good quality 🙏

January 28, 2025
Rated 4 out of 5 stars

Good product, lengthy build time

The final product was good in the end but you need quite a few tools and materials to make this, read the manual in ADVANCE to know what you need! Also, it did not take my DIY friend and I 4-6 hours to build this...more like 10-12 hours. We built this in January so we lost light and had to leave it half way which is not recommended but luckily no windy night so it stayed put for us to continue the next day. Be prepared to deal with many, MANY self tapping screws and bolts that don't seem to ever reduce in numbers.

January 4, 2025
Rated 5 out of 5 stars

Excellent customer service (and beautiful products)

Excellent service, delivery arrived quickly and on time. Unfortunately we had two damaged chairs so contacted customer services with photos and videos who immediately said they would send out two replacements. No quibbling, no arguing, excellent service. Replacements and arrived and all is good 👍👍

December 11, 2024
Rated 1 out of 5 stars

Only lasts 2 years

Bought a Royalcraft patio set 2 years ago. It is now disintegrating with large holes under the table glass and fraying at all edges on the chairs. I understand that it has been exposed to weather but this is outdoor furniture. It should last longer than 2 years. Pretty much unusable now.

September 21, 2024
Unprompted review

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