This is a brilliant company to deal with. The web site contains a wealth of information about their products and is simple to use. We ordered an outside dining suite on a Tuesday morning and we were e... See more
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Review summary
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Reviews shaping this summary
I made an enquiry if they would sell me a set of replacement cushions for my Royalcraft high back Bistro set. I had a lovely email back say they would check stock. All was good with stock levels... See more
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For anyone thinking about buying from Royalcraft, do not hesitate. We took delivery of the Amira 5str group in may . Delivery was very quick ,the delivery team were great and the product was excep... See more
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I’ve had such a good experience shopping with Royalcraft from start to finish. I ordered the Zuro 5 Seater Lounging Set and I honestly couldn’t be happier with it. The sofa is incredibly... See more
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Company details
Written by the company
Royalcraft’s journey began in 1990 with a desire to create collections of home furniture and accessories for every customers style in mind. With over 30 years of experience we offer new ways to transform home living spaces with our design led luxury collections, inspired by tradition and trend. Customers can enhance their space with our timeless furniture, accessories and storage solutions. Our collections consist of rattan, recyclable plastic, metal and sustainable wood, something for every home. Royalcraft has always stayed true to its value, to deliver fun and quality for families and friends enjoying their time together.
Contact info
Taylors Lane, B69 2BN, Oldbury, United Kingdom
- 0800 0146 214
- info@royalcraft.co.uk
- royalcraft.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Bought absolutely gorgeous Sofia 3…
Bought absolutely gorgeous Sofia 3 Seater Garden Bench for the garden of the M&S Website at the sale in memory of our late son Ben good quality and value for money.
June 18, 2026
Unprompted review
Reply from Royalcraft
Thank you so much for taking the time to leave such a heartfelt review. We were truly touched that you shared this with us, and we're so sorry for the loss of your son.
It means a great deal to know that we could play a small part in this, and we're honoured that you chose Royalcraft!
Kind regards,
Royalcraft Client Relations Team
It’s the best product I have bought the…
It’s the best product I have bought the service is just excellent.
June 18, 2026
Reply from Royalcraft
Thank you so much for taking the time to leave a review! We are delighted to hear about your positive experience with us and appreciate you sharing your feedback.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
On-line ordering easy to manoeuvre
On-line ordering easy to manoeuvre. The communication was excellent from the Company, full explanation in each communication given of the product and its passage of delivery.
Product itself was brilliant and no problems with it.
June 22, 2026
Reply from Royalcraft
Thank you so much for taking the time to leave a review! We are delighted to hear about your positive experience with us and appreciate you sharing your feedback.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Good quality chairs
Ordering online was easy with very quick delivery. Chairs are great value, come complete, no self assembly required. Good quality rattan, solid frame and waterproof comfortable cushions.
June 16, 2026
Reply from Royalcraft
Thank you so much for taking the time to leave a review! We are delighted to hear about your positive experience with us and appreciate you sharing your feedback.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Reply from Royalcraft
Thank you so much for taking the time to leave a review! We are delighted to hear about your positive experience with us and appreciate you sharing your feedback.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Bistro set
Delivered on time, bistro set is lovely just wot i wanted. Delivery gentleman were great.
June 15, 2026
Reply from Royalcraft
Thank you so much for taking the time to leave a review! We are delighted to hear about your positive experience with us and appreciate you sharing your feedback.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Reply from Royalcraft
Thank you so much for taking the time to leave a review! We are delighted to hear about your positive experience with us and appreciate you sharing your feedback.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Reply from Royalcraft
Thank you so much for taking the time to leave a review! We are delighted to hear about your positive experience with us and appreciate you sharing your feedback.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Speedy delivery and very good price.
June 15, 2026
Reply from Royalcraft
Thank you so much for taking the time to leave a review! We are delighted to hear about your positive experience with us and appreciate you sharing your feedback.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Very happy
Speedy & efficient dispatch. Items exactly as described. Very happy with our purchase.
June 16, 2026
Reply from Royalcraft
Thank you so much for taking the time to leave a review! We are delighted to hear about your positive experience with us and appreciate you sharing your feedback.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Bad Delivery
To be fair nothing wrong with the garden furniture that arrive and Royalcraft are fantastic but just watch who is delivering it. BJS was delivering ours and we're great right up to getting to the house. One of the men came out of the van and said before wven trying that it wouldn't fit. I asked them to try and they dropped one part off the back of van which was a great start. Then they were right it didnt fit. I asked if I unpacked it could we try again and they said that they isn't have time which is fair. They spoke in their own language to each other and I was never sure what they were saying. It was really unhelpful. I then had to have a call with their boss and in that tome we could of unpacked it and got it through the back gate to the garden. So it was all left on my drive for me to do on my own.
June 15, 2026
Reply from Royalcraft
Thank you so much for taking the time to leave your review.
We are truly sorry to hear about your delivery experience, this is absolutely not the standard or level of service we would expect from our courier partners, and we sincerely apologise for the frustration and inconvenience this caused you, particularly being left to manage everything on your own.
Please be assured that we will raise this directly with our courier to investigate the matter further. If there is anything we can do to assist you, please don't hesitate to reach out to us at info@royalcraft.co.uk .
Kind regards,
Royalcraft Client Relations Team
Reply from Royalcraft
Thank you so much for taking the time to leave a review! We are delighted to hear about your positive experience with us and appreciate you sharing your feedback.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Fabulous quality and first class…
Fabulous quality and first class customer service. Fast and informative delivery process.
June 10, 2026
Reply from Royalcraft
Thank you so much for taking the time to leave a review! We are delighted to hear about your positive experience with us and appreciate you sharing your feedback.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Item not yet delivered
June 9, 2026
Reply from Royalcraft
Thank you for taking the time to leave a review, and we're sorry to hear your item hasn't arrived yet.
We've looked into this for you and can confirm that your delivery is scheduled for tomorrow, 16th June. Communications regarding this have been sent to both your email address and mobile number.
We hope this puts your mind at ease, but please don't hesitate to reach out if you need anything further.
Kind regards,
Royalcraft Client Relations Team
Garden furniture
Product arrived on time, it was very well packaged and in good order.The delivery men were ost helpful and friendly.Would not hesitate to use this company again.
June 3, 2026
Reply from Royalcraft
Thank you so much for taking the time to leave a review!
We love to hear about your experience with us and appreciate you sharing your feedback.
We hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
I love my royalcraft table and chairs
I love my royalcraft table and chairs. I bought it last summer and it's still looking good. The only fault with it is that it doesn't have the usual hole in the middle to accommodate a parasol.
June 18, 2025
Unprompted review
Reply from Royalcraft
Thank you for your wonderful review, it's great to hear your table and chairs are still looking as good as ever after a year!
That's really helpful feedback regarding the parasol hole. We do offer a range of options across our furniture sets, so if you'd like to browse alternatives that include this feature, please don't hesitate to get in touch and we'd be happy to help point you in the right direction.
We hope you continue to enjoy your garden furniture for many years to come!
Kind regards,
Royalcraft Client Relations Team
Excellent communication, delivery and product.
Excellent communication prior to delivery. Product (3 seater outdoor bench) as described and easy to build.
Excellent delivery service on time and phone call prior to delivery. Cannot fault service or product.
June 10, 2026
Unprompted review
Reply from Royalcraft
Thank you so much for taking the time to leave a review!
We love to hear about your experience with us and appreciate you sharing your feedback.
We hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Excellent quality and fast delivery…
Excellent quality and fast delivery service. Items well packed and thrilled with the overall look. Cushions are lovely, just wish there was an option of colour as just grey is a bit boring.
May 26, 2026
Reply from Royalcraft
Thank you so much for your lovely review, we're thrilled to hear you're happy with the quality, packaging, and overall look!
Thanks for your useful feedback on the colour options, we'll pass this onto the relevant team.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
The staff were very helpful and the…
The staff were very helpful and the quality of the furniture is lovely and easy to assemble
June 2, 2026
Reply from Royalcraft
Thank you so much for taking the time to leave a review!
We love to hear about your experience with us and appreciate you sharing your feedback.
We hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Highly recommend
Very pleased with chairs & table set. chairs very comfortable would highly recommend them
Delivery was good had 3 hour slot & driver notified us when he was on his way.
Definitely would recommend
June 2, 2026
Reply from Royalcraft
Thank you so much for taking the time to leave a review!
We love to hear about your experience with us and appreciate you sharing your feedback.
We hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
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