Royal Culture Reviews 

547
TrustScore 2.5 out of 5

2.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 152 reviews, most reviewers were unhappy with their experience overall. Many people experienced significant delivery delays, waiting several weeks for their orders to finally arrive or update in the tracking system. Customers also reported frustrating interactions with customer support when trying to track missing parcels or request assistance. Some reviewers were happy with their purchases, noting that the items arrived safely and matched expectations well. Others appreciated the authentication process and found the products to be genuine and of great quality. Consumers mentioned that the items were solid alternatives to larger platforms, providing good value and authentic streetwear options.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a sharp split in consumer feedback. While some... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with experiences varying greatly among consumers.... See more

Order

Reviewers express mixed feelings regarding their order experiences. While some consumers report excellent... See more

Quality

Customers consistently note ambiguous experiences with quality, reflecting a high level of disagreement.... See more

Customer service

People report ambiguous experiences with customer service. While many reviewers praise responsive... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The delivery is long and the customer service is a bit slow but the items they sell are real they don’t sell fakes they’ve been trading for years they wouldn’t get away with it. They are slow to commu... See more

Rated 3 out of 5 stars

Hoodie is great now it has finally arrived. Took a month to arrive which wouldn’t have been an issue if the communication was better. No tracking info provided until I chased and it miraculously app... See more

Rated 4 out of 5 stars

My order was placed 5th Dec but only recieved this week. Order had gone missing in transit and replacement was sent as soon as my expected date of arrival had passed. Very happy with item but very... See more

Rated 1 out of 5 stars

Missing item I placed my order on 28th november 2025, Item passed its authentication check and has been at delivery depot since 4th December It is now 18th December & I still haven’t received my... See more

Company replied


Company details


Contact info

2.5

Poor

TrustScore 2.5 out of 5

547 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.5

All reviews

(547)

143 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very poor service

Very poor service, unhelpful , very bad carrier they use , they don't even deserve one star , will never buy from them & I don't recommend anyone to do business with them, customer service awful they keep saying they the same things

May 23, 2025
Unprompted review
Royal Culture logo

Reply from Royal Culture

Hello,

You were emailing to say you could not find your package and then emailled to say it was placed outside your door by a concierge and you received it - surprised you still left a review, since you received your item and it is not our fault if a concierge moved it.

Kind regards,
Jack - Royal Culture

Advertisement
Rated 3 out of 5 stars

After the long wait

After the long wait, I finally got my shoes, good condition, real and the right size as well. They did get back to me in the end and my order came the next day as they said. Good for price as well.

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Ignore the negative comments

Ignore the negative comments, I’ve had multiple pairs of Yeezy and they are not fake. Those who say they are, not sure why!? I read the reviews before purchase and still can’t understand why people state they are fake! They are not, I’ve had mine checked and not fake

June 7, 2025
Unprompted review
Rated 2 out of 5 stars

Purchased a pair of Alexander McQueen…

Purchased a pair of Alexander McQueen shoes and on arrived they were marked, dirty and a different colour. Contact admin who informed me they take pictures before they post out. They sent me the image they took and the mark is on the shoe even on their image. Was told I can’t get a replacement or refund as their team see them as ok and I was made out to be a liar

May 15, 2025
Royal Culture logo

Reply from Royal Culture

We noticed a small mark on the tongue as you mentioned, however, the images you provided show mud on the soles—indicating the pair has been worn outside. The photos taken prior to dispatch clearly show clean soles, confirming the item was brand new when shipped.

As per our return policy, we’re unable to accept returns for items that have been worn. We appreciate your understanding on this matter.

Best regards,
Jack

Advertisement
Rated 1 out of 5 stars

Fake Yeezy

Fake Yeezy

Scam company

May 14, 2025
Royal Culture logo

Reply from Royal Culture

Hello,

I see you wrote 3 seperate reviews, you have not responded to our email since we asked for proof of your item failing authentication. We also do not reject refunds or replacements, we work with resellers and if you do not want the item it will need to be returned to the seller.

Alternatively, we have extended paying the seller so you can have the item authenticated in hand and forwarded to us as proof that it has failed. In these circumstances, the item does not need returned to the seller. If you wish to just return it without having it authenticated, you are welcome to do so also.

As stated, if your concerns are genuine I suggest responding to our email and returning the item. Keeping the item without return is considered theft, unless we have grounds to remove the seller. Thanks for your understanding.

Jack

Rated 1 out of 5 stars

Haven’t received an item more than a…

Haven’t received an item more than a month ago (7th of April). When customer service are contacted (only email) they reply back with a very generic answer to the problem and plead that the item will be delivered in the next 7-10 days
Edit: 13may2025; I have been given the generic answer about 7-10days twice now. And both times 10days have been exceeded

April 12, 2025
Royal Culture logo

Reply from Royal Culture

Hello Ben

Not sure why you wrote this review, after we just discussed your order being missing and agreeing to ship another one. All we ask for is honesty in reviews, we would never not ship an item and are willing to reship items even if they go missing.

Your second one has been shipped by relay tech RELR3W3WP16X sorry if our response is generic, shipping takes around 7-10 days we can only provide information the tracking gives us.

Kind regards,
Jack

Rated 5 out of 5 stars

Worth the wait and great customer care

Worth the wait and great customer care. I would highly recommend Royal Culture 👌🏽. At least you know the item is authenticated ⭐️⭐️⭐️⭐️⭐️. I was hesitant at first but will be ordering from them again. Thank you.

May 8, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

I haven’t received my order which was…

I haven’t received my order which was placed 4 weeks ago. I have contacted customer service and no one has bothered to get back to me.

April 13, 2025
Royal Culture logo

Reply from Royal Culture

Hello,

Your tracking shows delivered for this order. If you haven’t received it get in touch at admin@royalculture.co.uk so we can open a case for you.

Thanks

Advertisement
Rated 5 out of 5 stars

Got two pieces from their sale section

Got two pieces from their sale section: an Eric Emanuel short and Broken Planet tee. Didn’t expect much for the price but both items came exactly as described. Love that they don’t oversell the condition — what you see is what you get.

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Customer service was really kind and…

Customer service was really kind and helpful when I made a mistake with my shipping address. They fixed it before dispatch without any hassle. Appreciate that kind of support, especially when shopping for high-ticket items.

January 12, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

FAKE

sent out the wrong colour and size most importantly the item was fake! had to dispute the refund and they never even returned my postage fee - scam company

March 12, 2025
Rated 5 out of 5 stars

Ordered Fear of God hoodie in…

Ordered Fear of God hoodie in Buttercream during the sale. Didn’t expect it to be this soft. Also loved that they have Klarna — made it easier to shop without overcommitting all at once.

January 19, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look