Was looking for wooden garden chairs when I came across this set of 4 stacking chairs.The picture of them looked good & the discounted sale price even better.Iwas a bit sceptical as it all seemed too... See more
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Review summary
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Ordered table on Tuesday and received on Saturday. The delivery men negotiated a tricky descent down two flights of stairs, then assembled the table properly on the terrace. It’s a sturdy, handsome ta... See more
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Garden furniture delivered earlier than expected. Looks brilliant and classy. We were worried as not heard of the site before and wasn’t sure if dodgy but service and quality of furniture great. Guys... See more
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They have a wide range of high quality items. Ordering was very easy and I was notified many times regarding delivery. The lovely guys who delivered my table and chairs put them exactly where I aske... See more
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Company details
Written by the company
Royal Finesse are manufacturers and distributors of fine, sustainable Teak Garden Furniture. With a focus on quality, sustainability, and customer service all our products are approved and certified before arriving at our distribution depot. We are recognised and known throughout the UK for our unique designs and quality of our Teak Garden Furniture. We are based in the Midlands; customers are welcome to come in, to touch and feel our beautifully made Teak furniture before ordering. You can also keep an eye out for us at one of the many shows and events that we exhibit at throughout the spring and summer seasons. Relax with Royal Finesse where good quality and great customer service is assured.
Contact info
Worcestershire, WR9 9AY, Droitwich, United Kingdom
- 01904 862172
- Info@royalfinesse.co.uk
- www.royalfinesse.co.uk
4.7
Excellent
201 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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You were very helpful once the initial misunderstanding was resolved.nitial…
You were very helpful once the initial l misunderstanding
October 8, 2026
Reply from Royal Finesse
Hi Mrs. Gape,
Thank you for taking the time to leave us such a positive review.
We are very pleased to hear you were happy with the service you received. We hope you enjoy your furniture for many years to come.
We are always here to help if you need anything.
Many Thanks,
Royal Finesse Customer Support
Very understanding and helpful.
October 1, 2026
Reply from Royal Finesse
Hi Dawn,
Thank you for taking the time to leave us a review.
We greatly appreciate your kind words, and we are delighted you were pleased with our service. If you need anything in the future, please do not hesitate to get in touch.
Many Thanks,
Royal Finesse Customer Support
Really pleased with the quality of the…
Really pleased with the quality of the table and chairs and teh service and delivery was superb
October 6, 2026
Reply from Royal Finesse
Hi there,
We appreciate you taking the time to leave a review.
Your kind comments are greatly appreciated, we are happy that you have had a great experience since placing the order.
If you need anything else at all, don't hesitate to contact us.
Many Thanks,
Royal Finesse Customer Support
Great products lovely quality and…
Great products lovely quality and service would highly recommend
October 3, 2026
Reply from Royal Finesse
Hi Susan,
Thank you for your review, it's lovely to hear from you.
We are delighted to hear that service you received has been a positive one and if you need anything else at all we are here to help.
Please enjoy your new purchase!
Many Thanks,
Royal Finesse Customer Support
Really helpful lady on customer service…
Really helpful.lady on customer.service explained that sending back a product was hassle free if it didnt fit my space. I didnt need to because the product, a bench, look lovely in the spot..such good quality. Feels like a nice and reallu decent company.
October 1, 2026
Reply from Royal Finesse
Hi Sam,
Thank you for taking the time to leave a review.
We will pass along your kind feedback to our team and it is fantastic to hear you had a great experience overall.
Feel free to let us know if you need anything else, we are available via phone, chat or email.
Many Thanks,
Royal Finesse Customer Support
Very happy
My table and chairs are better than I expected. Highly recommend if you are looking to add some class to your garden.
September 30, 2026
Reply from Royal Finesse
Hi Lisa,
Thank you for the review and your recommendation, this is highly appreciated.
Please don't hesitate to reach out if you need anything else and we hope you enjoy your purchase!
Many Thanks,
Royal Finesse Customer Support
Set of 4 stacking garden chairs
Was looking for wooden garden chairs when I came across this set of 4 stacking chairs.The picture of them looked good & the discounted sale price even better.Iwas a bit sceptical as it all seemed too good to be true,but chairs were exactly as photo displayed.
Information was also supplied that they were ex display ,so may have few scuff marks.so pleased I took a chance ,as these chairs are lovely,good quality,easy stackable ,fairly light to lift & very limited scuffs for such a bargain price.Website was easy to order from & delivery was extremely fast ,as specified. Would certainly recommend
September 25, 2026
Reply from Royal Finesse
Hi VJ,
Thank you for the kind review, this is greatly appreciated.
We are delighted to hear that you are pleased with the quality of your furniture and your recommendation based on your experience.
If you need anything else at all we are here to help.
Many Thanks,
Royal Finesse Customer Support
This is an excellent company with…
This is an excellent company with exceptional customer service.
I have bought from them before and i am delighted with my table. This time I bought on behalf of a friend who then decided that the table was too large for her. I had to cancel the order but the whole process was speedily and smoothly deal with.
September 9, 2026
Reply from Royal Finesse
Hi Daisy,
Thank you for taking the time to leave us a review.
We are so pleased to hear that you had a positive experience with us, we really pride ourselves in our customer service thank you for your comments.
If you need anything in the future, please do not hesitate to get in touch we are always here to help.
Many Thanks,
Royal Finesse Customer Support
Reply from Royal Finesse
Hi David,
Thank you for taking the time to leave us a review.
We are delighted you were pleased with your furniture and the service. We hope you enjoy your purchase for many years to come.
We are always at hand if you need anything from us.
Many Thanks,
Royal Finesse Customer Support
We absolutely love our new table
We absolutely love our new table. Fantastic quality and great customer service.
September 11, 2026
Reply from Royal Finesse
Hi Maura,
Thank you for leaving us such a positive review!
We love to hear our customers experiences, and we are so glad yours was pleasant. We really pride ourselves in our quality, thank you for your comments.
If you need anything in future, please don't hesitate to get in touch.
Many Thanks,
Royal Finesse Customer Support
Reply from Royal Finesse
Hi Harry,
Thank you for your kind review.
We are delighted you had a great experience, thank you for taking the time to share this with us if you need anything in the future please don't hesitate to reach out.
Many Thanks,
Royal Finesse Customer Support
Delivery was rushed and haphazard
Delivery was rushed and haphazard. I was delivered the wrong products- I had to explain it wasn't my address and postcode on the product. I could've easily kept the products, as they just delivered it, took a photo, asked me to sign and ran off, whilst I was checking and refused to sign as there was a mistake. I think language issues didn't help.
August 27, 2026
Reply from Royal Finesse
Hi Anita,
Thank you for leaving us a review.
We appreciate you taking the time to speak with us both on the phone and via email regarding your experience. We sincerely apologise for the issues that you've had however we are happy that a resolution has now been reached and that you are happy with the outcome.
We did also reach out after we last communicated to ensure everything was going smoothly with a follow up call and it would be great to hear from you. You can reach us via email on info@royalfinesse.co.uk
If you need anything further, please don't hesitate to reach out.
Many Thanks,
Royal Finesse Customer Support
Arrived on time very pleasant man who…
Arrived on time very pleasant man who unpacked the chairs
August 22, 2026
Reply from Royal Finesse
Hi John,
Thank you for your review.
We are delighted you were pleased with the service, we hope you enjoy your furniture for many years to come.
If you need anything in the future, please don't hesitate to get in touch.
Many Thanks,
Royal Finesse Customer Support
Quick delivery and good communication
Quick delivery and good communication. Excellent quality and much enjoyed
August 20, 2026
Reply from Royal Finesse
Hi Jim,
Thank you for taking the time to leave us a lovely review.
We are really pleased to hear you had a great experience. We wish you many happy summers with your new furniture!
If you need anything in the future, please don't hesitate to get in touch.
Many Thanks,
Royal Finesse Customer Support
Good service and delivery
August 19, 2026
Reply from Royal Finesse
Hi there,
Thank you for taking the time to leave us a review.
We are glad to hear you were pleased with the service and delivery. If there is anything further we can do to assist you please don't hesitate to reach out.
Many Thanks,
Royal Finesse Customer Support
Really Great Experience
It is very easy for a company to look good when a purchase arrives with absolutely no problems, but you only truly discover the quality of a business when you need their help. I had to contact the Royal Finesse customer support team regarding my order, and their handling of the situation was faultless.
The communication was outstanding from start to finish. The team replied to my emails incredibly quickly and were consistently friendly, understanding, and proactive. They clearly take a lot of pride in their customer service and went above and beyond to ensure I was completely satisfied with my purchase in the end. A fantastic team that provides genuine peace of mind when buying from them.
August 28, 2026
Unprompted review
Reply from Royal Finesse
Dear Chris,
Thank you very much for leaving us such a kind review.
We are delighted to hear that our Customer Support Team was able to assist you and that you were pleased with the service provided. Your kind comments regarding our communication, responsiveness and commitment to customer satisfaction are greatly appreciated.
Should you require any further assistance in the future, please do not hesitate to contact us. We will be more than happy to help.
Many Thanks,
Royal Finesse Customer Support
No problems
No problems . I would have liked delivery a bit sooner but rather impatient with the lovely weather All arrived safely and delivery men very pleasant
August 2, 2026
Reply from Royal Finesse
Dear Alan,
Thank you for taking the time to leave us such a lovely review.
We’re delighted to hear that you’re pleased with your furniture and the service provided by our delivery team. We sincerely apologise for the delay caused by some logistical issues, and we really appreciate your patience and understanding.
If there’s ever anything else we can assist you with in the future, please don’t hesitate to get in touch.
Many Thanks,
Royal Finesse Customer Support
We are very pleased with our outdoor…
We are very pleased with our outdoor teak 6 seated dining set. It is excellent quality and a beautiful addition to our garden space.
August 4, 2026
Reply from Royal Finesse
Dear Lynne,
Thank you for your review!
We’re delighted to hear you’re pleased with your dining set and that it’s a great addition to your garden. We really appreciate your feedback and are glad you’re happy with the quality.
Many Thanks,
Royal Finesse Customer Support
Vey fast and efficient delivery
Vey fast and efficient delivery. One chair was damaged which was noticed by the delivery person. A replacement came 2 days later. Very pleased with the quality.
July 26, 2026
Reply from Royal Finesse
Hi Sarah,
Thank you for your kind review!
We’re delighted you’re pleased with the quality and that our team was able to arrange a replacement so quickly. We really appreciate your feedback and hope you enjoy your furniture for many years to come!
Many Thanks,
Royal Finesse Customer Support
Garden furniture delivered earlier than…
Garden furniture delivered earlier than expected. Looks brilliant and classy. We were worried as not heard of the site before and wasn’t sure if dodgy but service and quality of furniture great. Guys who delivered were quick and efficient
July 23, 2026
Reply from Royal Finesse
Hi Tina,
Thank you so much for taking the time to share your experience with us. We’re delighted to hear that your garden furniture arrived earlier than expected and that you’re so pleased with the quality and appearance.
We completely understand your initial concerns when ordering from a company you haven’t used before, so it’s fantastic to know that our service, furniture and delivery team gave you confidence. We’ll be sure to pass your kind comments on to the delivery team.
We hope you enjoy your new garden furniture for many years to come!
Many Thanks,
Royal Finesse Customer Support
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