Royal Finesse Reviews 

192
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the exceptional quality and beautiful design of the outdoor garden furniture, describing the wooden sets as exceptionally sturdy, elegant, and well-crafted for everyday use. Shoppers also highlight the remarkably fast delivery service, noting that polite and professional teams handle careful assembly and efficient packaging removal directly on site. However, some customers also noted receiving damaged items or experiencing frustrating delivery mix-ups, including instances where incorrect products were accidentally dropped off. Even with these occasional setbacks, consumers generally appreciate the prompt resolutions offered and remain thoroughly satisfied with their overall shopping experience.

What people talk about most

Product

People report high satisfaction with the product, frequently highlighting the exceptional quality and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising quick times, professional... See more

Quality

Customers consistently note positive experiences with quality, expressing great appreciation for the... See more

Service

Consumers find service to be positive, highlighting quick delivery times, prompt support, and excellent... See more

Staff

Customers expressed great satisfaction with staff, highlighting that the delivery team was very pleasant,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Garden furniture delivered earlier than expected. Looks brilliant and classy. We were worried as not heard of the site before and wasn’t sure if dodgy but service and quality of furniture great. Guys... See more

Company replied

Rated 5 out of 5 stars

Very pleased with the 4 piece Teak outdoor dining set. It is very well made and the quality is exceptional. The price included 4 seat pads and free delivery.The set looks beautiful especially when a G... See more

Company replied

Rated 5 out of 5 stars

Ordered table on Tuesday and received on Saturday. The delivery men negotiated a tricky descent down two flights of stairs, then assembled the table properly on the terrace. It’s a sturdy, handsome ta... See more

Company replied

Rated 5 out of 5 stars

They have a wide range of high quality items. Ordering was very easy and I was notified many times regarding delivery. The lovely guys who delivered my table and chairs put them exactly where I aske... See more

Company replied


Company details

  1. Garden Furniture Shop
  2. Furniture Manufacturer
  3. Furniture Store
  4. Outdoor Furniture Store

Written by the company

Royal Finesse are manufacturers and distributors of fine, sustainable Teak Garden Furniture. With a focus on quality, sustainability, and customer service all our products are approved and certified before arriving at our distribution depot. We are recognised and known throughout the UK for our unique designs and quality of our Teak Garden Furniture. We are based in the Midlands; customers are welcome to come in, to touch and feel our beautifully made Teak furniture before ordering. You can also keep an eye out for us at one of the many shows and events that we exhibit at throughout the spring and summer seasons. Relax with Royal Finesse where good quality and great customer service is assured.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

192 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(192)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No issues.

No issues.
Streamlined service.

June 26, 2026
Royal Finesse logo

Reply from Royal Finesse

Hi Ruth,

Thank you for your positive review.

We are glad to hear that there were no issues and you were happy with the service!

If you need anything in the future, we are here to help.

Many Thanks,
Royal Finesse Customer Support

Rated 5 out of 5 stars

Very pleased with the 4 piece Teak…

Very pleased with the 4 piece Teak outdoor dining set. It is very well made and the quality is exceptional. The price included 4 seat pads and free delivery.The set looks beautiful especially when a Golden colour sealer was applied. I thoroughly recommend this company . The delivery time was also impressive.

June 26, 2026
Royal Finesse logo

Reply from Royal Finesse

Hi there,

Thank you for your review.

We are happy you are pleased with the quality of your furniture, we really pride ourselves in this area. Thank you for your feedback.

Please do not hesitate to reach out if you need anything in the future.

Many Thanks,
Royal Finesse Customer Support

Rated 5 out of 5 stars

Excellent service

Excellent service, with excellent communication from point of ordering through to delivery

July 1, 2026
Royal Finesse logo

Reply from Royal Finesse

Hi there,

Thank you for taking the time to leave us a review.

We are glad the process was smooth and that you are pleased with the experience you had with us!

Please do not hesitate to reach out if you need anything in the future.

Many Thanks,
Royal Finesse Customer Support

Rated 5 out of 5 stars

Wood was smooth strong and packed…

Wood was smooth strong and packed really well. The guys who put it together said it went together like a dream very impressed considering never ordered from you before.
Thank you.

July 2, 2026
Royal Finesse logo

Reply from Royal Finesse

Hi there,

Thank you for taking the time to share your positive experience.

We are delighted you are happy with your purchase! If you ever need anything, we are here to help.

Many Thanks,
Royal Finesse Customer Support

Rated 5 out of 5 stars

Excellent

Excellent, friendly efficient service

June 29, 2026
Royal Finesse logo

Reply from Royal Finesse

Hi there,

Thank you for your positive review.

We are delighted you are happy with your order, and if you need anything in the future please do not hesitate to reach out. We are here to help.

Many Thanks,
Royal Finesse Customer Support

Rated 5 out of 5 stars

From ordering to delivery excellent…

From ordering to delivery excellent service.I am very pleased with my table and chairs.
S K

June 26, 2026
Royal Finesse logo

Reply from Royal Finesse

Hi there,

We appreciate you taking the time to leave a review, it’s fantastic to hear of your experience and thank you for sharing.

It is brilliant to hear that your overall experience left you pleased, always rest assured we are here if you need anything in the future and we hope you enjoy your furniture!

Many Thanks,
Royal Finesse Customer Support

Rated 5 out of 5 stars

Excellent quality table and chairs

Excellent quality table and chairs. Products were delivered 5 days after ordering. Brilliant.

June 26, 2026
Royal Finesse logo

Reply from Royal Finesse

Hi there,

Thank you for taking the time to leave such a kind review.

We are delighted you are happy with your purchase and the service. We really appreciate your feedback and we hope you enjoy your furniture.

If you need anything we are always here to help!

Many Thanks,
Royal Finesse Customer Support

Rated 5 out of 5 stars

Excellent products abd service

Good company to deal with. Excellent quality products. Delivered safely at specified time. Well packaged

June 26, 2026
Royal Finesse logo

Reply from Royal Finesse

Hi Gary,

Thank you for leaving us a such a positive review.

We are happy to hear you were pleased with the furniture and service. If you need anything in the future we are always here to help.


Many Thanks,
Royal Finesse Customer Support

Rated 5 out of 5 stars

I am absolutely delighted with my new…

I am absolutely delighted with my new table and chairs! The ordering process on the website was incredibly easy and hassle-free. The furniture was delivered in quick time, and the team who provided the assembly service were excellent—professional, efficient, and tidy. The product itself is fantastic and looks great in my home. I highly recommend this company!

June 26, 2026
Royal Finesse logo

Reply from Royal Finesse

Hi Mark,

Thank you for your very kind review.

We are delighted you had such a positive experience with us. We hope you enjoy your new furniture for many years to come.

Many Thanks,
Royal Finesse Customer Support

Rated 5 out of 5 stars

Arrived on time and great product

Arrived on time and great product. Good communication .

June 26, 2026
Royal Finesse logo

Reply from Royal Finesse

Hi Brian,

Thank you for leaving us such a positive review.

We are delighted you were happy with your new furniture and the service.

Many Thanks,
Royal Finesse Customer Support

Rated 4 out of 5 stars

Quality

Quality product

June 26, 2026
Royal Finesse logo

Reply from Royal Finesse

Hi David,

Thank you for taking the time to leave us a positive review!

If there is anything further we can assist you with please do not hesitate to reach out, we are available via email on info@royalfinesse.co.uk or by phone on 01904 862172.


Many Thanks,
Royal Finesse Customer Support

Rated 5 out of 5 stars

Teak table and chairs

Great price and fast delivery

June 26, 2026
Royal Finesse logo

Reply from Royal Finesse

Hi Phil,

We are pleased to hear you are happy with your order.

Thank you for taking the time to leave us a review!

Best regards,
Royal Finesse.

Rated 5 out of 5 stars

Fantastic table and chairs

Fantastic table and chairs
Applied 4 coats of teak conditioner
Looks GORGEOUS
Great value and very stylish
Delivered by very professional drivers

June 26, 2026
Royal Finesse logo

Reply from Royal Finesse

Hi there,

We are delighted to hear you had a great experience with us!

Thank you for sharing your positive review.

Best regards,
Royal Finesse.

Rated 5 out of 5 stars

Delivered on time

Delivered on time

May 28, 2026
Royal Finesse logo

Reply from Royal Finesse

Hi Sandra,
Thanks for the 5 stars. We really do appreciate the time you've taken to leave us a review.
We hope you have many summers of enjoyment from your purchase.
Best regards,
Royal Finesse.

Rated 4 out of 5 stars

no Adjustment for uneven surface

Delivery on time, team friendly, item was as description, only issue we have is that the chairs and table do not have any adjustment on the legs for uneven surfaces which feel is an oversight for the costs.

May 27, 2026
Royal Finesse logo

Reply from Royal Finesse

Dear Martin,
Thanks for taking the time to review us — feedback like this genuinely helps us improve.
Your point on adjustable feet is a fair one, and we'll look at it for future ranges. To clarify, adjustable feet aren't a feature we advertise on this collection, but we appreciate you flagging it as something you'd have valued.
If there's anything else we can help with, please email us at info@royalfinesse.co.uk.
We hope the furniture serves you well for many years.
Best regards,
Royal Finesse

Rated 5 out of 5 stars

Teak garden furniture set

Was given a 4 to 6 week estimated delivery when I placed my order. My new garden furniture was delivered on time with excellent communication from the delivery driver.

May 24, 2026
Royal Finesse logo

Reply from Royal Finesse

Hi John,
Thank you for taking the time to write us a review. We really do appreciate them.
Wishing you many years of enjoyment from the furniture.
Best regards,
Royal Finesse.

Rated 5 out of 5 stars

Delivered on time

Delivered on time. Excellent product!

May 24, 2026
Royal Finesse logo

Reply from Royal Finesse

Hi Clive,

Thank you for taking the time to leave us a positive review.

We are delighted you are happy with your new furniture and the service you received. We really appreciate your feedback.

If you need anything in the future, we are always happy to help!

Many Thanks,
Royal Finesse Customer Support

Rated 5 out of 5 stars

Fabulous service and a beautiful…

Fabulous service and a beautiful product!
Delivery was found to have a few issues but ALL were promptly rectified!
100% would recommend.

May 13, 2026
Royal Finesse logo

Reply from Royal Finesse

Hi Mr. Robinson,

Thank you for taking the time to share your positive experience.

We are delighted you are happy with your furniture, We are happy to hear all issues were resolved promptly and we apologise again for any inconvenience caused in the interim.

If you need anything in the future, we are always happy to help!

Many Thanks,
Royal Finesse Customer Support

Rated 5 out of 5 stars

Very helpful and easy to contact…

Very helpful and easy to contact customer service. Beautifully made very solid table and chairs.

April 30, 2026
Royal Finesse logo

Reply from Royal Finesse

Hi Bridget,

Thank you for taking the time to leave us a review.

We are delighted that you found our team helpful and that you are happy with your furniture! Thank you for sharing your positive experience.

If you ever need anything, please do not hesitate to reach out. We are happy to help.

Many Thanks,
Royal Finesse Customer Support

Rated 5 out of 5 stars

Very pleased with our garden table and…

Very pleased with our garden table and chairs.
Quick delivery too.

May 9, 2026
Royal Finesse logo

Reply from Royal Finesse

Hi Michelle,

Thank you for taking the time to leave us such a kind review.

We are delighted to hear you are happy with your furniture and the delivery service, we are glad this was speedy and satisfactory.

If you ever need anything from us, we are always here to help!

Many Thanks,
Royal Finesse Customer Support

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