Royal Kennel Club Reviews 

1,912
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

The registration form (form 8) would not work on line. Telephone answered in about 8 minutes by Olivia. She was pleasant, calm, patient, understanding and very professional. There was a history of is... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience Ella was very patient and helpful. Guided me through the the change of ownership online as I was having problems with and made clear with her instructions. So big thank you from... See more

Company replied

Rated 5 out of 5 stars

I had such a lovely helpful lady on the phone, that couldn’t have done more to assist me with my issue. Which we got resolved immediately. I’m very grateful and appreciative

Company replied

Rated 2 out of 5 stars

The cost of registering a puppy is extortionate. Moreover the waiting time to have your registration completed and have the documents posted to you is unacceptable. This has been going on for years. I... See more

Company replied

Company details

  1. Animal Protection Organization

Written by the company

It’s dogs who bring joy, enrich our days, and ultimately rule our lives. They are the ones that we would do anything for. From everyday health to lifelong protection, from wagging tails to winning rosettes, the Royal Kennel Club is here to honour dogs with the care, distinction and happiness they deserve. Today, and for generations to come, we are: At their service


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(1,912)

151 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

The advisor I spoke to was very knowledgeable and cleared up confusion with my litter application

September 24, 2026
Unprompted review
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Reply from Royal Kennel Club

Thank you for your review we appreciate it.

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Rated 5 out of 5 stars

Very helpful

Very helpful, sorted out my query very quickly

September 23, 2026
Unprompted review
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Reply from Royal Kennel Club

Thank you for your review.

Rated 5 out of 5 stars

She was so helpful

She was so helpful! I couldn't have done it without her so much appreciated 👍🏻

September 14, 2026
Unprompted review
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Reply from Royal Kennel Club

Thank you for your review we really appreciate it.

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Rated 5 out of 5 stars

The Royal Kennel Club staff are always…

The Royal Kennel Club staff are always helpful and our experience is they always go the extra mile in helping out no matter what the problem or enquiry is.

September 10, 2026
Unprompted review
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Reply from Royal Kennel Club

Thank you so much for your review.

Rated 5 out of 5 stars

I had the pleasure of speaking with…

I had the pleasure of speaking with Gloria today , she has made my experience with kennel club a pleasure, amazing knowledge and so kind best customer service in a long time

September 9, 2026
Unprompted review
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Reply from Royal Kennel Club

Thank you very much for your review. We will pass on your kind words to Gloria.

Rated 5 out of 5 stars

Just become a breeder had to contact…

Just become a breeder had to contact The Kennel Club a good few times with questions and the staff l have spoke to have been excellent, upstanding and excellent customer service in my case very patience Thank you Gloria and Loran

September 9, 2026
Unprompted review
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Reply from Royal Kennel Club

Thank you for your review. We will pass on to Gloria and Loren.

Rated 5 out of 5 stars

I had such a lovely helpful lady on the…

I had such a lovely helpful lady on the phone, that couldn’t have done more to assist me with my issue. Which we got resolved immediately. I’m very grateful and appreciative

September 7, 2026
Unprompted review
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Reply from Royal Kennel Club

Thank you so much for your review.

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Rated 4 out of 5 stars

I was very impressed with the help I…

I was very impressed with the help I got over the phone by your staff, named Gloria.
However not so happy with your website. Wasted a lot of time navigating through all the offers you have with no results for me.
So thank you very much for giving me the ability to speak to a very patient and helpful staff 😀

September 3, 2026
Unprompted review
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Reply from Royal Kennel Club

Thank you for the feedback on the website. We're glad that Gloria was able to assist you.

Rated 5 out of 5 stars

Excellent, prompt service.

I am delighted to be able to say that on contacting the RKC Registrations department this morning and speaking to Gary I have to Congratulate them on answering within 30 seconds. Gary sorted my problem and I just hope the Royal Mail are as efficient in sending out my duplicate certificate. Well done and many thanks. .

August 28, 2026
Unprompted review
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Reply from Royal Kennel Club

Thank you for your review, we're glad your experience was so positive.

Rated 5 out of 5 stars

Liv stayed on the phone whilst we…

Liv stayed on the phone whilst we registered the litter as the website was causing problems. She explained everything clearly and couldn’t have been more helpful. She was so kind and knowledgeable

August 27, 2026
Unprompted review
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Reply from Royal Kennel Club

Thank you for your review. We're glad Liv could help you with your litter registration.

Rated 5 out of 5 stars

Gloria made it for me

Gloria made it for me . Excellent staff member, pleasant, efficient and got it done .

August 26, 2026
Unprompted review
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Reply from Royal Kennel Club

Thank you for your review. We will pass your comments onto Gloria.

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Rated 5 out of 5 stars

Ella was really helpful and sorted out…

Ella was really helpful and sorted out our registrations. She listened to what the issues were, then sorted it out promptly and capably. A great service - many thanks!

August 21, 2026
Unprompted review
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Reply from Royal Kennel Club

Thank you for your review. we will pass your comments onto Ella.

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Rated 5 out of 5 stars

Marie was very helpful

Marie was very helpful, knowledgeable and pleasant and friendly with my query today.

She deserves 5 stars. Please thank her for me.

Sue Rore

August 18, 2026
Unprompted review
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Reply from Royal Kennel Club

Thank you for your review. We really appreciate it.

Rated 1 out of 5 stars

Kennel Club

Kennel Club. I thought it meant something. It just means you pay more for puppies as they are KC registered with no regard for health tests . Just box tickers.

August 14, 2026
Unprompted review
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Reply from Royal Kennel Club

Thank you for your valuable feedback.

The RKC Health Standard is a comprehensive framework designed to guide breeders in making informed decisions about health testing before breeding. It consolidates all relevant health tests for each breed, offering clear guidance on which tests to undertake and how to interpret results. While primarily aimed at breeders, it is also a valuable resource for puppy buyers to verify that a puppy’s parents have undergone appropriate health checks.

Whilst we could encourage all breeders to carry out appropriate health tests we are unable to enforce this; we have always allowed registration where both parents, of the same breed, are on the Breed Register.

We are unable to control the price of puppies based on RKC registration.

Rated 5 out of 5 stars

Ellie is so patient

Ellie is so patient, understanding and attentive. I really appreciated her “hand-holding” through all the website forms.

August 14, 2026
Unprompted review
Royal Kennel Club logo

Reply from Royal Kennel Club

Thank you for your review. We appreciate the time taken.

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