Greenbet Reviews 

1,903
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 154 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and knowledgeable during phone calls, making interactions smooth and pleasant. Consumers note that dedicated customer service representatives make difficult registration processes much easier to navigate and resolve issues efficiently. However, some customers also noted long wait times on the phone and frustrating delays in completing registrations. A few people mentioned facing problems with automated menus, a lack of available extension numbers, and slow response times. People also felt that staffing levels should be increased to handle the high demand more effectively.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, patience, and extensive... See more

Customer service

Users describe positive interactions with customer service, praising staff for being helpful, patient, and... See more

Service

Customers report overall satisfaction and positive experiences with the service provided. Reviewers... See more

Response time

Customers consistently note ambiguous experiences with response time. Some reviewers praise the fast service,... See more

User experience

Reviewers highlight positive aspects of user experience, noting that what could have been a stressful process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The registration form (form 8) would not work on line. Telephone answered in about 8 minutes by Olivia. She was pleasant, calm, patient, understanding and very professional. There was a history of is... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience Ella was very patient and helpful. Guided me through the the change of ownership online as I was having problems with and made clear with her instructions. So big thank you from... See more

Company replied

Rated 5 out of 5 stars

I am delighted to be able to say that on contacting the RKC Registrations department this morning and speaking to Gary I have to Congratulate them on answering within 30 seconds. Gary sorted my proble... See more

Rated 5 out of 5 stars

We had issues with your system when registering our litter. We called in and fortunately spoke to Gloria who was extremly helpful and patient. She was able to correct the error and process our payme... See more

Company replied


Company details

  1. Animal Protection Organization

Written by the company

Greenbet is an online gaming platform shaped around growth, fresh discovery, and a balanced digital environment. Layered green tones separate featured releases, favourites, promotions, and account controls without overwhelming the screen. The identity feels active yet composed, giving players a clear path between entertainment, information, and settings. The catalogue combines high-RTP video slots, high-volatility titles, crash games, and progressive jackpots. RTP represents theoretical returns across extended gameplay rather than a guaranteed result. Volatility describes how outcomes may differ in frequency and size. Crash games require collecting a rising multiplier before the endpoint, while progressive jackpots expand and trigger according to each title's published mechanics. Eligible newcomers may review a Greenbet welcome package containing a deposit bonus and free spins. Wagering requirements, rollover calculations, game contribution percentages, maximum stake limits, and expiry periods establish practical boundaries. Reading the terms first identifies qualifying titles and clarifies when associated winnings may become available for withdrawal. Greenbet brings deposits, withdrawal requests, and transaction history together inside an organised payment section. Processing duration can vary by payment method, verification status, and unresolved promotional obligations. Status indicators reveal whether a transfer is pending, under review, completed, or waiting for additional documents. The responsive Greenbet interface carries its fresh structure across computers, smartphones, and tablets. Search filters, RTP figures, jackpot explanations, bonus conditions, and payment controls remain accessible on compact screens. Players can compare mechanics or monitor transactions from supported devices. Enter Greenbet, explore the available branches, and choose the direction of your next session.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 82% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,903)

141 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Took time and patience with my queries…

Took time and patience with my queries and successfully solved my problems, Over the moon to know my puppies KC registration is in order and helped to make it successful Gloria you are one very special person the KC have x

June 17, 2025
Unprompted review
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Reply from Greenbet

We appreciate your review. Thank you.

Rated 1 out of 5 stars

Very difficult contact

Very difficult contact. Long waiting time for the phone to be picked up. There is no possibility to send an email. Where can I find an email address? Not everyone has time to sit by the phone for hours. It is much easier to write an email, but there are no email addresses on the Kennel Club website. Lack of respect for customers.

June 17, 2025
Unprompted review
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Reply from Greenbet

Thank you for your feedback.

We are sorry that you had a long wait for your call to be answered by our call centre which can be very busy at times.

You can contact us using our Help Centre https://www.thekennelclub.org.uk/about-us/help-centre/

We have been unable to find an account for you so have been unable to reach out and try to help you resolve your issue.

If you would like to make a complaint please check our complaints policy for where best to direct your complaint https://www.thekennelclub.org.uk/policies/customer-complaints-policy/

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Rated 5 out of 5 stars

One less stress

Problems resolved, no fuss. Great customer service much appreciated.

June 9, 2025
Unprompted review
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Reply from Greenbet

Thank you for your review, we really appreciate it.

Rated 5 out of 5 stars

Lauren was amazing

Lauren was amazing . Very polite and helpful. Thank you for being patient and understanding . 🙂

June 5, 2025
Unprompted review
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Reply from Greenbet

Thank you very much for your review.

Rated 4 out of 5 stars

Natalie did a great job.

Natalie did a great job.

The wait in the phone was too long…

May 28, 2025
Unprompted review
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Reply from Greenbet

Thank you for your review. We apologise if you feel the wait to answer your call was too long.

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Rated 5 out of 5 stars

Charlotte was wonderful and talked me…

Charlotte was wonderful and talked me through the whole process! After the computer kept timing me out.

Charlotte you are a real gem. Thanks so much!!

May 20, 2025
Unprompted review
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Reply from Greenbet

Thank you very much for your review. We appreciate your feedback.

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Rated 5 out of 5 stars

Excellent telephone service

Fantastic assistance over the phone, Natalie was able to make the amendments needed to change a dogs details after the original owner used the wrong form.

May 14, 2025
Unprompted review
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Reply from Greenbet

Thank you for your review, we really appreciate it.

Rated 1 out of 5 stars

SLOW, and behind in terms of DNA technology…

Phoned today to get in touch regarding my Pedigree Poodles paperwork. I was told that without some missing papers from one parent that I could not register my dog with the KC (UK). The only way for me to do this would be to contact the original breeder whose number is no longer in use. Despite having my dogs DNA tested with certificates of 100% purebred status and additional vet verification of breed standards. I decided to opt for another Kennel Club and also for the purpose of registering any future litters I intend to have.
Despite the aforementioned it was tedious to get through on the line with many, many different options often looping back through if unfamiliar to the service.
They also could not use his DNA profile to link his family “papers” or his place in the line…
All in all I’d say there loss, to the extend
of any future DNA’s will not be carried out using them or their affiliates. I spend a lot on tests with over 300 tests on one of my pets. I will also use another provider to register any future litters.

I feel and also from what I’ve seen written on line this place is falling to the wayside, everything typed/written to the extent that it could hold more weight than an actual DNA test carried out in a professional lab via scientists. Technologically speaking this place is light years behind and they are losing out on customers far and wide.

May 12, 2025
Unprompted review
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Reply from Greenbet

Thank you for your review. We are sorry that you have suffered delays in your registrations; if you would like to get in touch for someone to look into this for you please use our Help Centre https://www.thekennelclub.org.uk/about-us/help-centre/help-centre-health-and-welfare/

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Rated 5 out of 5 stars

Kennel Club Polite & Professional

Kennel Club
Staff always extremely polite and very professional.
I'll recommend Kennel Club without any type of doubts.
5 Star

May 12, 2025
Unprompted review
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Reply from Greenbet

Thank you for your review. We appreciate the time taken.

Rated 5 out of 5 stars

Excellent service.

I have had excellent help with my online litter registration from Gloria, who was very patient, and nothing was too much trouble.

May 9, 2025
Unprompted review
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Reply from Greenbet

Thank you for your feedback

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