The registration form (form 8) would not work on line. Telephone answered in about 8 minutes by Olivia. She was pleasant, calm, patient, understanding and very professional. There was a history of is... See more
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Review summary
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Fantastic experience Ella was very patient and helpful. Guided me through the the change of ownership online as I was having problems with and made clear with her instructions. So big thank you from... See more
Company replied
We had issues with your system when registering our litter. We called in and fortunately spoke to Gloria who was extremly helpful and patient. She was able to correct the error and process our payme... See more
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Maria was lovely and so easy to talk too. So helpful and knowledgeable and helped me in so many more ways than I had called up for initially. She guided me to different areas of how the kennel club c... See more
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Company details
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Contact info
United Kingdom
- royalkennelclub.org.uk
4.6
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Greenbet
Thank you for your review.
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Gary was really helpful
Gary was really helpful! Managed to sort my issue swiftly.
July 6, 2026
Unprompted review
Reply from Greenbet
Thank you so much for your review.
Marie was kind supportive and helpful.
Marie was kind supportive and helpful.. very happy with my experience not only this time but whenever I’ve contacted previously too
July 9, 2026
Unprompted review
Reply from Greenbet
Thank you for your review, we appreciate the time taken.
Liv was helpful and informed
Liv was helpful and informed, and helped me navigate a complicated website. Thank you Liv
July 3, 2026
Unprompted review
Reply from Greenbet
Thank you very much for your review, we really appreciate it.
Reply from Greenbet
Thank you for your review.
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Ella was exceptional and the best help we have ever received
Today we had the pleasure of being connected with Ella due to a problem that the KC site froze half way through -surprise surprise. . We have had over the years some very bad experiences with the KC and the website/staff and expect will continue to have these . BUT exception to the rule this morning and so credit is due to the help we received from Ella as a person for her patience and understanding she is a credit to where she works and needs to be recognised for it .
July 2, 2026
Unprompted review
Reply from Greenbet
Thank you for your review, we really appreciate your valuable feedback and the time taken to leave your review.
Very helpful
Very helpful; and emailed over important export registration immediately
July 2, 2026
Unprompted review
Reply from Greenbet
Thank you.
Fantastic experience Ella was very…
Fantastic experience Ella was very patient and helpful. Guided me through the the change of ownership online as I was having problems with and made clear with her instructions. So big thank you from me as I was stress at first and totally relax and enjoyed having someone to help me
I will be recommending people to go through the kennel club
July 1, 2026
Unprompted review
Reply from Greenbet
Thank you so much for your review and the time taken to leave it.
Amazing support
Amazing support, really easy and quick to get help with setting up and account and completing the transfer for our puppy. Marie was amazing and quickly sorted my issues.
June 30, 2026
Unprompted review
Reply from Greenbet
Thank you for your review, we really appreciate your feedback.
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Very professional and quickly sorted
Ella was very professional a nd sorted my issue with no problem. A Credit to the organisation.
June 26, 2026
Unprompted review
Reply from Greenbet
Thank you very much for your review. We appreciate the time taken.
Reply from Greenbet
Thank you very much for your review.
staff are great and do a good job
staff are great and do a good job - not enough of them though - and the certificates being sent out wrong etc could save a lot of issues in the first place - please sort out the system and get people who understand dog showing in the building - not just generic staff.
June 23, 2026
Unprompted review
Reply from Greenbet
Thank you for you review and your valuable feedback.
We are actively working on recruitment of staff and service performance issues.
Many of our staff are involved in the dog world but we believe that a diverse range of people allow us to give great customer service to all of our customers.
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Ella was beyond 1st class
June 24, 2026
Unprompted review
Reply from Greenbet
Thank you for your review; we really appreciate it.
Change of ownership
Gloria was amazing she did change of ownership of my new pup all over the phone which made things so much easier for me,explained everything clearly to me.
Thanks Gloria ❤
June 23, 2026
Unprompted review
Reply from Greenbet
Thank you for your review; we really appreciate all the time taken.
Thank you Marie was so helpful and talked me…
Marie was so helpful and talked me through the registration process and explained how to place the advertisement, Thank you
June 23, 2026
Unprompted review
Reply from Greenbet
Thank you for your review.
Transfer of ownership problem.
I spoke with Ella. She was extremely helpful in resolving a 'registration' issue.
Thank you Ella!
June 22, 2026
Unprompted review
Reply from Greenbet
Thank you very much for your review.
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Speaking with the Marie helped me look…
Speaking with the Marie helped me understand what I needed to do, she was Very calm and helpful. I was so pleased to have phoned to get the assistance I needed with the application. And ended up with a discount at the same time. Thank you Marie
June 22, 2026
Unprompted review
Reply from Greenbet
Thank you for your review. We really appreciate your valuable feedback.
Marie knows her business
Marie helped me the first time and was extremely helpful. Sadly call wait on KC cost me 112.00 usa in phone charges
I was fortunate to not wait as long this time. I had emailed a week ago for help and got no response so I called again.
I got Marie thank goodness! She knows her business and process and steered me a different direction to get me what I needed and offered tips and suggestions for other transactions I will be needing.
Our AKC here is not near as knowledgeable and I have to tell you customer experience is everything and she has the skills and knowledge of her work and excellent customer service!
Nicely done Marie!
June 19, 2026
Unprompted review
Reply from Greenbet
Thank you very much for your review, we are so pleased that Marie could help you so thoroughly. We are very sorry that you have experienced significant call wait times in the past.
Marie was excellent in customer…
Marie was excellent in customer services and solved my query straight away. Wonderful to be able to call a real human and to receive first class assistance
June 19, 2026
Unprompted review
Reply from Greenbet
Thank you for your review.
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