My call with the pension team today was first class and i felt relaxed while being given clear instructions and advice on my pension questions. Many other companies could learn a thing or two from... See more
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Review summary
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It was truly a pleasure to speak with Georgina in the Royal London Income Release Team today, who dealt with my request for our mutual client quickly, efficiently, and with such politeness. We could d... See more
Company replied
I have always found business with Royal London to be straightforward. Today's experience was no different. Alison Ashton gave me very clear details of everything I needed to know, then dealt with my... See more
Company replied
Sharon was very knowledgeable and explained everything in an easy to understand way which was fantastic She fully understood my requirements and her ability to communicate the process was outstandi... See more
Company details
Written by the company
Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services.
Contact info
80 Fenchurch Street, EC3M 4BY, London, United Kingdom
- royallondon.com
4.6
Excellent
6K reviews
No recent history of asking for reviews
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Conducted my business with Sam Nelson …
Conducted my business with Sam Nelson quick efficient and professional I was very impressed
July 7, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so happy to hear that our team member was quick, efficient, and professional. We appreciate your positive feedback!
Great help in setting up my Annuity
I contacted Royal London by telephone to arrange closing my pension and setting up an annuity. It was quick and easy to get through to talk to a member of their team.
My case was handled by Judy R-W of the Annuity Guidance Team. She was extremely helpful, courteous, and efficient and went above and beyond to guide me through the closing process and helped me find a very good deal in setting up my annuity.
It is so refreshing to get this level of service, as so many other businesses do not seem offer this quality of customer care these days.
Thank you, Royal London, for being so accessible, and a special thank you to Judy R-W. for her outstanding helpfulness, courtesy, and professionalism.
July 1, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We are so pleased to hear about your positive experience with us, especially regarding the ease of contacting our team. It is wonderful to know that our colleague provided such helpful, courteous, and efficient service in guiding you through the process of closing your pension and setting up an annuity. We truly value your kind words about the quality of our customer care. Thank you for recognising our accessibility and the outstanding professionalism of our team member.
Help Please. Royal London Please talk to me
I just wanted to speak with someone!!! I am a 79 year old lady who took out a Life Insurance a few years ago. Not a lot Enough for my sons to bury me with. I just needed to ask someone if I was being “scammed” by an offer offer-writing my will on behalf of Royal London lost count of so many phone calls I made. Got through once. Sorry “wrong department “. I tried on line No catagory for my question I wrote a question (I think). I had been trying for two hours by now !!!! I got a “no reply” text from Complaints department “. They would Ring Me Shortly” 24 hours later I am still waiting. Yet another company that makes no concessions for age We do not know how to talk to these Robotic voices I only want to ask a very simple question. Please please. Also when I tried to do it on line to a life insurance department The Voice was asking for my bank details 🥵🥵🥵🥵🥵🥵. Please help me Royal London
July 8, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
Hello, I am very sorry to hear of the issue you have raised. I have raised this with our customer relations team and asked them to look into this for you.
Many thanks, Louise
Phenomenal job well done
Phenomenal job well done, the consultant was very helpful, so professional & dealt my request with utmost professionalism, well done it certainly couldn’t be better really.
July 8, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We are so glad to hear our team provided such professional and helpful service. Your kind words mean a lot to us!
Mary-Theresa on the Income Release Team…
Mary-Theresa on the Income Release Team made this process very easy for me
July 8, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so glad to hear that our team made the process easy for you. We appreciate your positive feedback!
Everything is just super easy when…
Everything is just super easy when dealing with RL, very polite advisers. Spoke with Georgina (release) and Fletcher (new business)
July 8, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're delighted to hear that you found everything easy and our advisers polite. We appreciate you taking the time to share your positive experience with us.
The best customer care team ever
I have previous said that Royal London has the very best customer care team of any organization I’ve ever called. Particular thanks to Kiara for being professional, kind and understanding given my battle with cancer. It makes a huge difference which all other businesses should emulate
July 8, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're delighted to hear about your positive experience with our customer care team. We appreciate your kind words regarding their professionalism, kindness, and understanding during such a challenging time.
Simple process to access my pension.
The application to access income from my pension with R.London was easy all completed on my mobile. Secure and safe.
July 8, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so happy you found our application process easy and secure for accessing your pension income on your mobile. Thank you for your positive feedback!
Had to wait quite a while but Alison…
Had to wait quite a while but Alison was very helpful
July 7, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We appreciate you taking the time to share your experience. We are truly glad our team member was able to assist you so effectively.
My experience with Alison at Royal London
I called Royal London and was connected to Alison,she was really helpful and friendly, also very knowledgable. It was refreshing to talk to someone without struggling to understand thier responses I have a hearing problem and struggle with various accents, Alison spoke beautifully and I enjoyed chatting to her
July 7, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're delighted to hear about your positive experience with our team member. It's wonderful that you found the conversation helpful and clear, especially given your hearing problem. We appreciate your kind words and are glad you enjoyed chatting with them.
Great Service
You are given an indication of how long you will wait in a queue, and it is usually very accurate. The Agents are friendly, professional and vey helpful. The entire process is easy and does 'what it says on the tin'. Thank you Royal London.
July 6, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're delighted to hear that you found our queue indications accurate and our team friendly and helpful. It's wonderful to know that the entire process was easy for you. Thank you for your kind feedback!
Great customer service
Prompt connection to a live customer assistant.
Polite and helpful assistant who was able to address my requirements.
All aspects of my request were fully explained with due diligence to anti fraud considerations.
July 7, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're delighted to hear you had a prompt connection to our team, who were polite and helpful. It's great that your requirements were addressed with due diligence to anti-fraud considerations. Thank you for your positive feedback.
Tom Dale
Tom Dale, you were, in one word, brilliant. Thank you for taking the time to resolve my complex issue. You were patient and showed empathy to my plight. Not finished there, you gave me some sound advice. 6 stars out of 5.
July 7, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so pleased to hear about your positive experience. We appreciate you highlighting that our team member was patient, empathetic, and provided sound advice while resolving a complex issue.
Excellent service very explanatory with…
Excellent service very explanatory with careful wording so you understand everything very impressed
June 25, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so happy to hear that our service was excellent and that everything was explained clearly and carefully for your understanding. We appreciate your positive feedback!
Thank you service was respectful and…
Thank you service was respectful and helpful
July 7, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so glad to hear that you found our service respectful and helpful. Thank you for taking the time to share your positive feedback with us.
Long wait for phone to be answered but…
Long wait for phone to be answered but then received very good customer service .
July 7, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We appreciate you sharing your experience. We are happy to hear that our customer service was very good once you connected with us. We understand that waiting can be frustrating, and we are working to reduce wait times.
Insurance
I find a very good personal happy to help us with all our enquiries regarding the insurance policy and ready to be there close to us step by step.
I highly recommend
December 26, 2025
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're delighted to hear that you found our team helpful with your enquiries and that we were there for you every step of the way. Thank you for your kind recommendation!
Theodora was very patient and explained…
Theodora was very patient and explained everything
July 6, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so pleased to hear that our team member was patient and clearly explained everything. Thank you for your positive feedback!
A marvellous helpful conversation with
A marvellous helpful conversation with
Daniel.Nwachukwu.
He was clear, caring and precise.
A fabulous representative.
July 6, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We are so pleased to hear about your wonderful experience with our team member. It's fantastic to know that you found their assistance clear, caring, and precise. Thank you for sharing your positive feedback!
Steady, trustworthy and consistent
Steady, consistent, reliable.Very helpful staff
July 1, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We appreciate you taking the time to share your feedback! We are so glad you found our service steady, consistent, and reliable, and our staff very helpful.
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