Could not get my favourite hot chocolate pods anywhere until i came across this company. I have ordered several times and have received exactly what i ordered, unlike other sites. Delivery time is goo... See more
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See what reviewers are saying
We use quite a lot of maple syrup as a sweetener, in cakes and on breakfast bowls and bottles in the supermarket are standard size and don’t last long. I decided to look online and Royal Silver had a... See more
Company replied
Hadn’t heard of this company but they were selling my favourite Maxwell House cappuccino coffee at the cheapest price I could find on the internet. So I ordered, although I don’t like ordering from co... See more
Company replied
Royal Silver offers us loose coffee pods at a competitive price. This is of benefit to us as some of the leading manufacturers don't. They are very often only available in duo packs (milk and coffee).... See more
Company replied
Company details
Written by the company
Royal Silver was founded in 2011 and specializes in offering coffee, tea, chocolates, and various grocery items at competitive prices. Our core values focus on maintaining affordability while providing exceptional customer service.
Contact info
United Kingdom
- royalsilver.co.uk
4.6
Excellent
61 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really good customer service. Very helpful.
Really good customer service.
Very helpful.
Excellent value for money.
Very quick delivery.
Good special offers.
They are reliable.
I will certainly use them again.
March 19, 2026
Unprompted review
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THE'VE STOLEN MY MONIES
THE'VE STOLEN MY MONIES
I spent over £20.00 on coffee a week ago and never received the goods. Have sent three seperate emails which they've not had the courtesy to acknowledge nor reply. Completed an online form. No goods No customer service. Have had monies stolen
March 18, 2026
Unprompted review
Reply from Royalsilver
Hi,
Thank you for your review. We’re sorry to hear about your experience and appreciate the opportunity to clarify.
You initially contacted us on Tuesday, and we responded by Wednesday to acknowledge your query and inform you that we had raised an investigation with Evri regarding the missing delivery.
On Thursday, we followed up with you to offer a resolution and asked whether you would prefer a replacement or a refund. You requested a refund, and we can confirm that this was processed as requested.
If there’s anything further we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Royal Silver
Could not get my favourite hot…
Could not get my favourite hot chocolate pods anywhere until i came across this company. I have ordered several times and have received exactly what i ordered, unlike other sites. Delivery time is good, with options available as to which company you can use, ie Amazon, Evri, Royal mail. Highly recommended
February 11, 2026
Unprompted review
Reply from Royalsilver
Hi Simon,
Thank you so much for your lovely feedback! ☕️
We’re so glad you found your favourite hot chocolate pods with us — especially after struggling to get them elsewhere. It’s great to hear that each order has arrived exactly as expected (that’s how it should be!) and that you’re happy with the delivery options too.
Being able to choose between Amazon, Evri, or Royal Mail definitely makes things a bit easier.
We really appreciate the recommendation and your repeat orders — we’ll be here whenever you need to stock up again! 😊
Kind regards
Royal Silver
Service, as it should be...
First order. Competitive pricing, acknowledged swiftly, delivered in a flash...and on a Sunday. Superb work, Team Silver...
February 15, 2026
Unprompted review
Reply from Royalsilver
Hi Colin,
Love this — thank you so much! 🙌
We’re really glad your first order was a great experience. Fast dispatch and even a Sunday delivery… we’ll take that! 😄
Thanks for the kind words and for choosing us — hope to see you back for order number two soon!
Kind regards
Royal Silver
Cheapest price and free Evri delivery
I was looking for a particular item on the internet and Royalsilver was bar far the cheapest and free delivery. I had not heard of the company and was a bit dubious but they were very good communicating by WhatsApp and they corrected my error where I put wrong delivery address, delivery was the next day. 100% will use again and recommend for others.
January 26, 2026
Unprompted review
Reply from Royalsilver
Hi there,
Thanks so much for giving us a try — we know it can feel a bit risky ordering from somewhere new, so we really appreciate the trust!
We’re glad we could help sort out the delivery address quickly and keep you updated along the way. Great to hear it arrived the very next day too 🙌
Thanks for the recommendation — it means a lot. We’ll be here whenever you need us again!
Kind regards
Royal Silver
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Excellent
We use quite a lot of maple syrup as a sweetener, in cakes and on breakfast bowls and bottles in the supermarket are standard size and don’t last long. I decided to look online and Royal Silver had a large bottle at a fabulous price. Having never heard of Royal Silver before I admit I was wary but reviews were good so I took a chance. So very glad that I did, the order arrived only a couple of days later, exactly as ordered and as above at a great price. Easy to follow up to date tracking, will definitely use again and highly recommend.
January 24, 2026
Unprompted review
Reply from Royalsilver
Hi Tracey,
Thanks so much for sharing this — we love hearing how our maple syrup is being put to good use on breakfast bowls and in baking! 🥞🍁
We totally get it — those standard supermarket bottles never seem to last long when you use it as much as you do. We’re so glad you took a chance on us and that everything arrived quickly, exactly as expected, and at a great price.
It’s great to hear the tracking updates were easy to follow too — we like to keep things simple and stress-free.
Really appreciate the recommendation, and we’ll be ready whenever you need your next big bottle!
Kind regards
Royal Silver
Fully recommend Royal Silver
Hadn’t heard of this company but they were selling my favourite Maxwell House cappuccino coffee at the cheapest price I could find on the internet. So I ordered, although I don’t like ordering from companies i haven’t heard of as been scammed in the past. Immediately received a confirmation email and shortly after an email to say my order was being processed. The next day an email giving a tracking number and just two days later my order arrived. Very happy customer. Thank you Royal Silver for excellent fast service and very good prices.
January 18, 2026
Unprompted review
Reply from Royalsilver
Hi Mandy,
Thank you so much for taking the time to share your experience — it truly means a lot to us!
We completely understand your hesitation when ordering from a company you haven’t used before, especially after past experiences. We’re so glad we could put your mind at ease with clear communication, fast dispatch, and reliable delivery.
It’s fantastic to hear you were able to get your favourite Maxwell House cappuccino at such a great price and that everything arrived quickly and smoothly. That’s exactly the kind of service we aim to provide every customer.
Thank you again for your trust and your kind words — we look forward to serving you again soon!
Kind regards
Royal Silver
Quick delivery, easy website to order
Great coffee pod variety selection. Very quick delivery, well packaged & website offers easy ordering. Highly recommended
December 21, 2025
Unprompted review
Reply from Royalsilver
Hi Ged,
Thank you so much for your wonderful feedback! ☕️
We’re delighted to hear you enjoyed our wide coffee pod selection, fast delivery, and easy ordering experience. It’s great to know everything arrived quickly and well packaged.
Your recommendation truly means a lot to us, and we look forward to serving you again soon!
Kind regards
Royal Silver
Great customer service
Excellent customer service from start to finish, web site easy to use.
Will definitely use them again
October 21, 2025
Unprompted review
Reply from Royalsilver
Dear Allan,
Thank you for your lovely feedback! We're delighted to hear you found the website easy to use and that our team provided great service from start to finish. We really appreciate your support and look forward to welcoming you back again soon!
Kind regards
Royal Silver
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Great price & great service
Bought some coffee beans at a great price. I got in contact with the team about delivery and they were very helpful, ensuring I got the coffee when I needed it. Great service.
October 14, 2025
Unprompted review
Reply from Royalsilver
Dear Andrew,
Thank you so much for your kind words! We're really glad to hear you enjoyed both the coffee and our service. It’s great to know the team could help get your order to you on time. We appreciate your support and hope you enjoy every cup! ☕
Kind regards
Royal Silver
Great Teamwork
Made a repeat Order for Unsweetened Dolce Gusto Pods at lunchtime on Sunday. Presto - arrived at lunchtime on Tuesday via our for ever reliable Local Evri Delivery Driver.
September 21, 2025
Unprompted review
Loose Pod Requirement
Royal Silver offers us loose coffee pods at a competitive price. This is of benefit to us as some of the leading manufacturers don't. They are very often only available in duo packs (milk and coffee). These are very much on the sweet side and don't suit our pallette. Having the flexibility to buy them loose and milk pod packs individually is a must for us. All this and a speedy and efficient delivery service. What more can we ask for. Thank You.
September 23, 2025
Unprompted review
Reply from Royalsilver
Hi Steve,
Thank you so much for your kind feedback! We’re delighted to hear that our loose coffee pods and flexible pack options are making a difference for you, especially compared to the limitations of duo packs.
It’s great to know that our products suit your taste and that our delivery service has met your expectations. Your support means a lot to us, and we’ll continue working hard to provide you with both quality and convenience.
We truly appreciate your loyalty and look forward to serving you again soon!
Kind regards
Royal Silver Team
Royal Silver treats every customer like Royalty!
I'm beyond delighted to have found Royal Silver. Their prices are unbeatable which makes a huge difference when buying in larger quantities. But what really makes Royal Silver stand out is their Customer Support. I've had the great pleasure recently of dealing with Peter and he bent over backwards to help me sort a mistake I made when ordering. Thank you Royal Silver!
September 17, 2025
Unprompted review
Reply from Royalsilver
Dear Eileen,
Thank you so much for your kind words! We’re thrilled to hear you’ve had such a positive experience with Royal Silver and that Peter was able to assist you so well. Providing great value and outstanding customer support is what we strive for every day, and feedback like yours means the world to us. We truly appreciate your trust and look forward to serving you again soon!
Royal Silver Team
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Brilliant seller,amaizing coffee
Very good packed and quick delivery
August 29, 2025
Unprompted review
Reply from Royalsilver
Hi Inga,
Thank you so much for your kind words! We’re delighted to hear you enjoyed the coffee and that everything arrived quickly and well-packed. We truly appreciate your support and look forward to serving you again soon!
Kind regards
Royal Silver Team
The team saved EVRIS error
The team , Sarah , Ava and Pete rescued a real poor display from EVRI who delivered my parcel to somebody else and couldn’t locate it then later .
The company opened the issue and the team as above went above and beyond repairing that damage , truly good old fashioned customer service - no messing just actioned the issue .
To their dedication I would not hesitate to reuse the company ( though EVRI take note your service was shocking ) thanks guys
September 2, 2025
Unprompted review
Reply from Royalsilver
Hi David,
Thank you so much for your kind words and for taking the time to share your experience. We’re really pleased to hear that Sarah, Ava, and Pete were able to step in and turn things around for you. The team will be delighted to know their efforts made such a positive difference.
We truly value your feedback and your trust in us, and we look forward to welcoming you back again in the future.
Kind regards
Royal Silver Team
It was so easy to do my order
It was so easy to do my order. I was kept up to date with any changes. I will definately order from Royalsilver again.
August 25, 2025
Unprompted review
Reply from Royalsilver
Hi Ronald,
Thank you so much for your kind words. We’re delighted to hear that placing your order was easy and that you felt well-informed throughout the process.
Your positive feedback means a lot to us, and we look forward to welcoming you back to Royal Silver again soon.
Best Regards
Royal Silver
I was delighted to find a valued…
I was delighted to find a valued customer voucher in my box of milk pods. I didn’t know one could order directly from royal silver. Thank you for enclosing the voucher. I found it best to go onto the website rather than using the QR code.
August 25, 2025
Unprompted review
Reply from Royalsilver
Hello Norman,
Thank you so much for your lovely feedback! We’re delighted to hear you received your valued customer voucher and that you found it useful.
Yes, you can absolutely order directly from Royal Silver, and we’re glad you found the website easy to use. Your support means a lot to us, and we hope you continue enjoying your milk pods!
Kind regards
Royal Silver Team
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Great company
Great company. Very helpful to source a certain coffee for me.
August 18, 2025
Unprompted review
Reply from Royalsilver
Dear Customer,
Thank you so much for your kind words! We’re delighted we could help you find the coffee you were looking for. It’s always a pleasure to source something special for our customers, and we truly appreciate you taking the time to share your experience. We look forward to serving you again soon! ☕✨
Kind regards
Royal Silver Team
Brilliant and great prices
Brilliant and great prices, what more can a person ask for?
August 1, 2025
Unprompted review
Reply from Royalsilver
Dear Libby,
Thank you for the wonderful feedback! We’re so glad you’re happy with our service and prices. Your support means a lot to us, and we look forward to serving you again soon!
Kind regards
Royal Silver Team
Exceptional service from Ava.
Exceptional service from Ava following incorrect product being ordered - correct items delivered in 2 days.
August 4, 2025
Unprompted review
Reply from Royalsilver
Hi Steve,
Thank you so much for your kind words! We're sorry to hear there was an issue with the original order, but we're thrilled that Ava was able to resolve it quickly and provide the exceptional service you deserve. We'll be sure to pass along your feedback to her — it will make her day!
We truly appreciate your support and look forward to serving you again in the future.
Kind regards
Royal Silver Team
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