Royaltyscents Reviews 13

I used them for several months / year without issue and even paused my suscription for a while. Good quality decant, good packaging and shipping with tracking number. Since May 2025 they have continued to take money in my account, yet I havent received anything. I've emailed and messaged them through Instagram and never got a response. Like someone else mentioned, the website is now down and its impossible to unsubscribe. I went through my bank to place a block on future payments. I have very minimal hope of seeing my money back for the past 6 months.

RoyaltyScents is a complete scam and their webpage is down so I cannot cancel subscription, I’ve been paying since July 2025 (today is January 8th 2026) and have not received a single order I’ve placed with no way to cancel it. I’m hoping that my bank will sort this out

Subscribed May 2025, never received anything. I was charged for 2 months. Tried to email, cancel everything no response. Now their website doesn't have a domain. I plan on reporting them to the better business bureau, anyone else who thinks fit should do the same.

Things at first were great. Then the shipment would come later in the month, and later. Finally, I started receiving no shipment at all. I was still being charged though. After trying to reach out multiple times via web form and email, I finally just canceled my subscription in June. July 7, I had a charge. I am now missing 3 shipments that I have been charged for.

I belonged to their subscription service for about six months with no issues. When I requested to cancel, I received no confirmation that my subscription was canceled. I emailed them at least a dozen times over a period of 3 months requesting to cancel without any response. I did receive a fragrance each month that was in my que during that time. Finally had to put a block with my credit card company on this company, really disappointing and won’t do business with them

1st shipment - arrived, great, loved it.
2nd shipment - label created, never shipped
-sent multiple inquires to customer service, never got any responses.
3rd shipment - never even sent.
And of course they charged me each month.
Went to cancel, and instead of cancelling my subscription, I got a message "cancel request has been sent". Seeing how there's no customer service, I doubt it will actually cancel and I'll have to have my bank block them.
I'm pretty sure this is a scam company.

I ordered Feb.17th and never received my perfume. I waited until March and then disputed the charges with Cashapp. I also cancelled my debit card because they will not cancel my membership or answer any of my messages. Lo and behold this week(end of March) they supposedly sent me my perfume. I expect an empty box or rancid perfume. They care NOTHING for their customers. I’m begging you, do not subscribe.

I was a loyal customer of Royalscent for years, but since February, I have stopped receiving my subscription. I emailed them multiple times, but I received no response. Despite no sending my subscriptions, they continued to charge me. I tried to cancel, but it seems impossible. I have put my subscription on hold for now, but I think I may need to cancel my credit card because of this issue. It’s so weird how quickly this company changed from ledimate to a scam.

CANNOT CANCEL

I clicked cancel on my account many times, emailed, filled out their forms etc and all I've got was radio silence. Now they've charged me twice more and I have to cancel it through my credit card company.

Subscribed for years. Have recently attempted to cancel numerous times. No way to remove payment. No response to at least 5 emails. No confirmation that your request to cancel has been received. Just radio silence. I would have resubscribed at some point but the silence and still charging me anyway is a no from me. How do companies like this stay in business? I don't get it. They lost what was once a years long customer for life.

Never received the product and absolutly no customer service. I've reached out to them via email, via their QNA, via Facebook, it's been more than 1 month and still... radio silence. It's a pure scam they even sent me a FALSE tracking number for the "shipping".

My Experience with RoyaltyScents.com

I've been really into perfumes for a while now, so I decided to give Royalty Scents a try. Here’s what I think after using it for a few months.

Every scent I've tried so far has smelled amazing and its long lasting. 100 precent authentic in my opinion!

I had one little hiccup where I got a scent I didn’t really like. I contacted customer service and got a reply the next day. They were really helpful and sorted everything out quickly. I’ve seen some reviews mention slower responses, but my experience was good.

Royalty Scents is a great deal. I get to try out high-end perfumes for way less than buying full bottles. It’s an awesome way to build a diverse fragrance collection without spending a ton of money!

I am using a few subscriptions boxes to test perfume. I chose Royalty Scents as one of those and the interaction has been less than stellar.

I received my first fragrance. This was not a perfume that smelled like something that was not my style or I disliked it. This was something that smelled like it went bad.

I reached out to the customer service. I got a reply fairly quickly with an address inserted with no real direction telling me I could return this, and they would determine at that point how much of a refund I would get thru some subjective means of "how much was used". A cursory search would show I got the perfume for two days but OK. There were no directions as to how to address this package that would be sent back at my own cost. So, I asked. I also asked what the best procedure would be: Either to pause my subscription till this gets solved or cancel and renew. I simply did not want another perfume to be sent or charged till I made sure this first interaction with the company was resolved.
This question was asked five days ago, and I never even received an answer as to whether the address was correct to send things back or who it needed to be addressed to. Did it need an order number? What should I do. I simply sent it back. It was so rank I wanted it out of my house. I guess customer service simply took some time off? I would not know. I will consider that $20 of experience. I will not be repeating that experience.

Before you use this company, I would suggest that you understand that you return product on your own dime. Once they get it back, they will decide if you used too much and if so, you will not get a refund. There will be a restocking fee of 50%. You might get your initial response answered but you are on your own after that. I unfortunately found out later about how bad their customer service was during a search of the company.

Again, I blew $20 bucks on rancid smelling perfume. Use my experience to let you determine if this is the company you want to do business with. There are other companies who offer this service whose communication is much better, and the perfumes have not been horrid. I suggest you use one of them.

Edited to add please note "Dean" the reviewer below. He comes to the site three days after my review is posted and "reviews" this company even though I was the first person to post a review this company on this site in the years they have been open. What a coincidence. He also references my experience in his post. It is an obvious plant from the company itself.

BTW, they have received the return of my product at this point but have not bothered to refund me. I am sure "Dean" got his refund though. Thanks, Dean, for reviewing this company and using my brand new, first review of this company to illustrate JUST HOW WELL your experience went. I am sure it was fantastic. It's great you were able to do this in less than five days since my post went up. Not suspicious at all. Company man you are, right Dean? Dean has one review to his name, for Royalty Scents, three days after I posted my negative review.

If you are seeing red flags with Dean, you should. It's a promotional review aimed to combat what I have stated and I would be surprised if it were allowed to stay. If it does stay, just understand this is the kind of company you will be dealing with.