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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Be aware that Royaura is a Chinese company. The products ship out of China using sketchy delivery services. The shirts are cheaply made with thin nylon material and the fit is a bit large and baggy.... See more
The quality and presentation of the products is excellent . I do get confused on pricing and sales items but that may be just me . Also keeping up with the status of order is sometimes difficult on th... See more
Company replied
Purchase and delivery went smoothly. It’s the shirt itself, and how it is presented online, that is the problem. The website says the shirt is linen, made from 100% natural fiber. That’s a lie! The la... See more
Company details
Written by the company
About Royaura.com Royaura was founded out of a desire to change what menswear brands look and feel like in 2021. Since its founding, with professional customer service, we are developing rapidly in global scope, winning recognition and trust from customers throughout the world, especially North America
Contact info
Switzerland
- royaura.com
3.8
Great
1K reviews
Replied to 24% of negative reviews
Typically takes over 1 month to reply
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Within the Last year of 2025
Within the Last year of 2025, I rolled the dice by ordering my first item from your headquarters over seas. It took awhile admist the possibility of raising tariff funds to ship ⚓ to the states. Nonetheless I was blessed to receive what I ordered and the rest worked itself out. A Very special Thank you to Cathy that represented your company, by Corresponding with me with above and beyond courtesy. She should be commended with a Raise and Promotion in due time. Thank you Cathy. Thanks Royaura 👍🏽💛👍🏽
February 11, 2025
Unprompted review
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Awesome shirts, great selection, fair pricing, super on line experience and outstanding customer service!
I ordered 4 shirts on January 8th, shortly after I submitted the order I noticed I put the wrong address. I was in a panic because I got them for a cruise I’m going on in February. I noticed there was a chat and right away Cathy joined in and within minutes she corrected the address. I had standard shipping but I received the shirts in less than 2 weeks! Cathy followed up with me and she has been outstanding. I love the shirts and can’t wait to wear them on my cruise!
January 8, 2026
Unprompted review
Reply from Royaura
Thank you so much for your kind words. We’re thrilled to hear that your experience with Royaura met your expectations.
Delivering high-quality products and reliable service is always our priority.
We look forward to serving you again and hope you continue to enjoy our collection.
I have happily purchased many products…
I have happily purchased many products from this site. The products are great, client support very helpful but delivery is frustratingly slow.
January 23, 2026
Unprompted review
Reply from Royaura
We’re delighted to hear our support team made a positive impression!
We strive to handle every inquiry with care and efficiency.
Thank you for acknowledging their efforts, and we look forward to assisting you in the future.
Great Product
I really like the product. It’s good quality and fun!
The customer service is great too!!
January 22, 2026
Unprompted review
Reply from Royaura
We really appreciate your feedback! It’s wonderful to know that the quality and craftsmanship of our product stood out to you.
Every piece is designed with attention to detail, and we’re glad it shows.
We can’t wait to bring you more items you’ll love.
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Great Experience!!Dealing with He Jieyi (Jessie) was…
Dealing with He Jieyi (Jessie) was great. We done several big orders together and I always look forward to dealing with her.
January 21, 2026
Unprompted review
Reply from Royaura
We appreciate your kind words about our support team!
Providing responsive and helpful assistance is extremely important to us.
Thank you for letting us know we succeeded, and we hope to continue exceeding your expectations in future interactions.
I ordered a rainbow Northern Lights…
I ordered a rainbow Northern Lights shirt and one for a friend’s birthday.
January 14, 2026
Unprompted review
Reply from Royaura
Thank you so much for your kind words. We’re thrilled to hear that your experience with Royaura met your expectations.
Delivering high-quality products and reliable service is always our priority.
We look forward to serving you again and hope you continue to enjoy our collection.
Great quality and exceptional service
Kathy was consultant. She demonstrated an exceptional knowledge of style, quality, fit, and clothing inventory..She was consistently able to get to know me and anticipate my needs and wants and help me make my clothing selections. She was readily available and able to address my questions. I was very happy with her service. Great quality merchandise and a good price.
March 26, 2025
Unprompted review
Reply from Royaura
We appreciate your kind words about our support team!
Providing responsive and helpful assistance is extremely important to us.
Thank you for letting us know we succeeded, and we hope to continue exceeding your expectations in future interactions.
Never again
I have ordered shirts from this company before. They pull orders from different vendors around the world. They do not custom make anything, it takes nearly a month to receive any of their shirts. I just received my last shirt I will order from this company. It arrived with a clear defect and obvious misspelling. I immediately tried to contact "customer service ". After several attempts, some bot finally reached out to me. After another week, and after not hearing back from a "representative " who was checking with the warehouse on a possible misspelling, they claim that it was designed that way. I sent them pics of the obvious misspelled word, and they still insisted on it not being misspelled. After several days of back and forth, I was offered a
20% discount, but never a full refund. Finally, after a month, they decide I could receive a full refund after they inspect it and after I pay for shipping. Who does that?! Complete joke of a company with no customer service. Do not waste your time or money. I wish I could add a photo to this review. I am a real person, not a bot.
December 15, 2025
Unprompted review
Reply from Royaura
Hi there,
Thank you for taking the time to share your experience. We’re truly sorry that this order did not meet your expectations and that the resolution process felt frustrating. That is not the experience we want our customers to have.
To clarify, Royaura works with multiple manufacturing partners to offer a wide range of designs, and delivery times may vary depending on production and destination. That said, we take product quality concerns — including printing or design issues — very seriously.
We regret that this situation required extended communication. Our standard policy is to review reported defects carefully so we can take responsibility where appropriate and prevent similar issues in the future. We understand that the process did not feel satisfactory in this case, and we sincerely apologize for that.
We would still like the opportunity to resolve this properly. If you are open to it, please contact our senior support team directly at support@royaura.com
, referencing your order number, so we can review this again and provide a clear resolution.
Your feedback is important to us and has been shared internally to help improve both our product checks and customer support experience.
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I love this place. I look so much better and get so many compliments on my shirts in here
Every time the shipping is fantastic, as much as the shipping could ever be fantastic. I have loved working with the people from Royaura. They will verify that the shirts are the right size for what I ordered
April 3, 2025
Unprompted review
Reply from Royaura
We’re delighted to hear that you’re enjoying the way the item looks and feels!
Our goal is to combine style, comfort, and quality, and it’s rewarding to know we achieved that for you.
Thank you for your support, and we hope you continue to enjoy our products for years to come.
Not a reliable company! Unfortunately my experience with…
Unfortunately my experience with Royaura has not been good! Overall the website is not customer focused it’s only sales focused not much real information on product & practically none on delivery! Placed two orders the pullover was way too tight at waist to even fit over my shoulders after asking site, if the sizes were true to size on product! On the return request it would net me half of what I paid therefore I took 40% of cost credits option & kept items! However my second try was saved by Cathy,Customer Services, after trying to get the items I wanted could not get the checkout completed! Contacted CS. & Cathy took me through the order process DHDD00420199! She was unbelievably helpful! My problem is that order was over 3 weeks delivery & product tracking took directly from web to Chinese company which is fine usually but this is lower quality product that I doubt will last! I’ll need to wash all before use! I really wish this company luck because of all the creative wear but they need to step up like Cathy did for me & help customers appreciate what they need a reliable service!
December 10, 2025
Unprompted review
Reply from Royaura
Hi there,
Thank you for taking the time to share such detailed feedback about your experience. We truly appreciate both your honesty and the balanced perspective you’ve provided.
We’re sorry to hear that parts of your journey with us — particularly regarding sizing clarity, delivery information, and turnaround time — did not meet your expectations. Your comments about product information and logistics transparency are well noted and are areas we are actively working to improve.
At the same time, we’re very glad to hear that Cathy from our Customer Service team was able to assist you effectively and guide you through your second order. We’ve shared your kind words with her directly, as this is exactly the level of care and support we strive to provide consistently.
Royaura offers a wide range of designs produced with international manufacturing partners, and while this allows for creative variety, we understand that reliability, clear communication, and quality consistency are just as important. Your feedback has been escalated internally to help us improve both product guidance and the overall customer experience.
We sincerely appreciate your patience and your constructive suggestions, and we hope to earn your trust more fully in the future.
Reply from Royaura
We’re delighted to hear our support team made a positive impression!
We strive to handle every inquiry with care and efficiency.
Thank you for acknowledging their efforts, and we look forward to assisting you in the future.
My Last Order Number DHDDF00422002 was…
My Last Order Number DHDDF00422002 was as great as my first. I love the quality of these garments. The fit is true to size. I also love the many compliments I get when wearing Royara. Thank you!
January 1, 2026
Unprompted review
Reply from Royaura
We’re happy to hear that the sizing and fit were just right for you.
Comfort and style are at the heart of everything we do at Royaura.
Thank you for your trust, and we hope you enjoy wearing it again and again.
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Good quality and fits well.
Great experience and helpful support from the vendor to a quality fit good feeling shirt.
January 3, 2026
Unprompted review
Reply from Royaura
We really appreciate your feedback! It’s wonderful to know that the quality and craftsmanship of our product stood out to you.
Every piece is designed with attention to detail, and we’re glad it shows.
We can’t wait to bring you more items you’ll love.
Great selection and reliable delivery.
I have ordered multiple times from Royaura and I am always happy with the delivery time and the shirts I ordered.
One bit of advice: Go down a size. I’m usually a Large in shirts. Here I order medium.
November 1, 2025
Unprompted review
Reply from Royaura
We’re thrilled that your overall experience with Royaura was positive.
From browsing to delivery, we aim to make every step seamless for our customers.
Thank you for trusting us, and we hope to have the pleasure of serving you again soon.
Great fun shirts!!
Very easy company to do business with. The pictures of their products are extremely accurate as to how they look when you get them. I have been asked many times “where did you get that cool shirt “!
Ordering is easy and the shipping is fast. I have purchased many products from Royaura and will continue to do so.
December 19, 2025
Unprompted review
Reply from Royaura
Thank you for your loyalty and support!
Knowing that our customers return is incredibly meaningful to our team.
We look forward to providing more items that fit your style and needs perfectly.
It was worth it...
The product came first, I liked what I saw. I ended needing some assistance down the line a d the customer service was great!
June 24, 2025
Unprompted review
Reply from Royaura
We’re delighted to hear our support team made a positive impression!
We strive to handle every inquiry with care and efficiency.
Thank you for acknowledging their efforts, and we look forward to assisting you in the future.
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Always Great Service and Great Products
Always Great Service and Great Products
December 29, 2025
Unprompted review
Reply from Royaura
We’re thrilled you’re happy with your purchase and overall experience!
At Royaura, we take pride in combining quality, style, and service for every customer.
Thank you for choosing us, and we look forward to welcoming you back for your next order.
Please can this webpage get closed
Please can this webpage get closed. Its all a scam. Stay away and dont bye. I ordered in october and still havent got it. They reply very «fake» and no help. Only making false emails. Stay away and stop giving this bad people your money. Its all fake.
December 28, 2025
Unprompted review
Reply from Royaura
Hi there,
We’re sorry to hear about your experience and understand how frustrating it can be when an order does not arrive as expected. Please be assured that Royaura is a legitimate business, and we do not send false emails or intend to mislead our customers.
In some cases, international shipments may experience delays due to customs processing, carrier backlogs, or address-related issues. That said, we fully agree that timely communication and proper resolution are essential, and we regret that this was not your experience.
We would like to review your order status and help resolve this matter properly. Please contact us directly at support@royaura.com
with your order number so our team can investigate and provide a clear update or solution.
Customer feedback is taken seriously, and we are continuously improving our logistics and support processes to prevent similar situations in the future.
Royaura for life
My experience with Royaura has been nothing short of wonderful. The shirts arrive to my home individually packaged and in the time frame I was given. The number of shirts I have bought now are over 60 and I'll continue to buy from Royaura until the day I die.
December 26, 2025
Unprompted review
Reply from Royaura
Thank you for your loyalty and support!
Knowing that our customers return is incredibly meaningful to our team.
We look forward to providing more items that fit your style and needs perfectly.
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