Toyota Reviews 

All the staff go above and beyond and there is no pressure on you at all. I came here to change my car and spoke with Greg Novak. He was so patient and very knowledgeable as well as going above and beyond with nothing being a fuss to do. He found a car that was perfect for me and I always got a speedy response to any questions I had via email/calls.

Saying I got an amazing deal on my car is an understatement.

When you're looking for a new car, please go and speak to Greg. Such a polite, patient and considerate person. Could not fault any of the staff, all approachable and welcoming. I have gotten my second car from them now and would definitely go back again when I want a change.

No hassle/fuss experience!! 10/10

Really disappointing first experience with RRG Toyota Rochdale and unfortunately most of that came down to the customer service I received from service advisor Amad Hasan.

From the moment I dropped the car off, I didn’t find him particularly welcoming or genuine. Almost immediately I was being offered three additional services on top of what I’d already booked: air-conditioning service, wheel alignment and fuel treatment.

I explained that this was my first experience using Toyota directly and tried to have a normal conversation about the pricing. Instead of trying to accommodate me or even just explaining things properly, I found Amad dismissive and unnecessarily rude. At one point he started telling me he had previously worked for Rolls-Royce and that he “can’t do things for free”, when all I had done was try to negotiate the price.

I explained that I’ve previously owned Audis and had always found their customer service excellent, with staff actually making you feel looked after. That completely fell on deaf ears. The focus seemed to remain on selling me additional work rather than making sure I actually had a good first experience with Toyota.

Even before the appointment I’d called to ask whether the car could be collected and dropped back off as I’m only around 10 minutes away. It was simply a straight no.

The service I paid for also included a wash and vacuum. Even then, Amad initially seemed reluctant to include the vacuum and I had to push for something that was already supposed to be part of the service.

I also asked them to actually check whether the wheel alignment needed doing before I paid for it, given the car has never been in an accident and is only five years old. Again, this was refused.

After dropping the car off, I received a call telling me that “four things” had come up in the red zone and needed urgent attention, which immediately made it sound like there were four separate serious issues with the car. It then turned out those four items were simply the four tyres, all around 2.8mm tread depth with some cracking.

The way it was presented felt massively overdramatic and came across more like another sales opportunity than balanced advice. Again, I was immediately being encouraged to have further work done.

I was then told a fault code had appeared relating to the hybrid battery and that I would need to pay another £178 diagnostic fee just for them to investigate it. When I expressed my frustration at being asked for even more money, I was eventually told I could bring the car back and they would look at it again if the code was still present.

The most frustrating part was then spending around 10 minutes arguing over the hybrid battery. I explained that the car is only five years old and that Toyota hybrid batteries are generally expected to last significantly longer than five years. Amad repeatedly told me they only last around five years before eventually realising he had confused the hybrid battery with the 12V battery and apologising.

I was then told that Toyota hadn’t seen the car at a main dealer for around four years, almost as though that somehow explained a potential hybrid battery issue, despite the car still having a service history elsewhere.

By this point I was so dissatisfied with the whole experience that I genuinely said it had made me consider selling the car. What shocked me was that nobody really seemed bothered. They were quite happy for a salesperson to come over and value it rather than anyone trying to understand why a first-time Toyota customer had left feeling this disappointed.

When I eventually came to collect the car, the atmosphere got even worse. Amad was hostile and confrontational and accused me of saying that he had “forced” me to buy things. When I directly asked him whether I had ever actually used those words, he admitted that I hadn’t.

For a first experience with Toyota, this was genuinely awful. I don’t think I will ever get my car serviced from this branch again.

RRG Toyota Rochdale
Thanks to Aisha for finding the car I wanted,very professional and nothing too much trouble.

Collected are car yesterday Toyota Yaris cross the process went smoothly thank you Annalise who helped us choose are car and thank you to the lovely lady who greeted us and made a nice cup of coffee.
Would definitely recommend to family and friends.

For several years I have always returned to RRG Rochdale, and this is why.
Went in today to collect my new Aygo X, on entering a lovely, smiley, welcoming lady by the name of Alison greeted me, she went above and beyound to settle me in a seat and called the Sales lady Shaz to alert her I was slightly early.
Shaz then proceeded with the usually handover for my new car. Shaz was her usual helpful and informative self (the reason why I continue to return to RRG and deal with her).
The collection went smoothly with Shaz giving me full guided tour of my new car and showing me new features of the car.
Cant praise the service enough. Highly recommend RRG Rochdale!

I took the car in to have a door switch changed expecting to be maybe two hours and it actually took me 20 minutes to do the work. It was top-notch to work. The dawn switched now work really well I got free coffee while I waited and the staff were happy and helpful. I couldn’t have asked for a better service. I’ve used the same dealership for the last five maybe six years. I’ve never had a problem with them. They are kind, caring staff and the service is excellent.

Exceptional Dealership.

We had a scheduled appointment today, Monday, January 26th, 2026, to view and test drive the Urban Land Cruiser.

Upon our arrival, Mel, at reception, extended a most cordial welcome and directed us to a designated table where Kyle, our sales professional, would meet with us. Refreshments, including tea and coffee, were provided, and a personalized "reserved" sign bearing our name was prominently displayed on the table.

Following our discussion, we proceeded to inspect the Urban Land Cruiser and were pleased to confirm it was the precise model we were considering for purchase. This afforded us the opportunity to test drive the exact vehicle we might acquire.

Every aspect of the viewing experience was exemplary. The sole minor concern, which is indeed negligible, was the limited availability of accessible parking bays in the car park, and the one available space was occupied by a Toyota vehicle without a visible disability badge.

We extend our sincere gratitude to Mel and Kyle for their outstanding hospitality and exceptional customer service. They are truly an asset to RRG.

After owning my old Toyota RAV4 for 19 years, I finally decided it was time to upgrade, so I visited RRG on Edinburgh Way in Rochdale. From the moment I arrived, Vicki Jones was a great help. I’d been quite daunted by the whole process, but she immediately put me at ease. All the staff were super friendly and welcoming and genuinely made the experience enjoyable. I’m now the proud owner of a stunning Yaris Cross Excel. Vicki took as much time as I needed to explain all the new features and one of the mechanics set up the new dashcam. Vicki later followed up with a call to check how I was getting on and has offered to go through any of the gadgets again with me any time. Fabulous service — thank you to everyone at RRG.

Did a part exchange of a 2018 c-hr hybrid 1.8 litre icon. Wanted to upgrade and update. Been tempted by the new 24/25 but caught sight of a stunning 72, 2 litre GR sport in white. Aisha made the whole process easy. And it was ready for pick up 4 days later. Our old car was serviced and mot done annually at RRG Rochdale and the service is always amazing to the point ive even took out a service plan again for the storm trooper. Would recommend anyone looking for a Toyota definitely buy it from RRG Rochdale.

Vicki took time to show me a few used cars that I was interested in. Then we narrowed it down to one with a low mileage Yaris Cross. I had already had a test drive in a Yaris and was very pleased with the vehicle’s interior and the boot size was a lot bigger than years ago. It was a very smooth drive.
She also spent a lot of time talking me through all the controls on the panel.
I would give Vicki 10/10 for the care and help she gave me to select my next car.
I have been a customer of RRG Rochdale from about 1995. Very happy.

Another car sold to me by Vicki. One of the nicest people I have ever met. Lovely to see her every time we visit. Such a warm and friendly person. Nothing is too much trouble .She's extremely proffesional and takes an interest in her customers . I love everything about my new car and Vicki put me at ease showing me whats new compared to my previous yaris .Thank you once again Vicki.x

Bought our aygo x from Greg Novak very friendly and professional nothing was too much trouble for him highly recommended 10/10. We will definitely be returning thanks Greg.

I had a lovely lady Vicki Jones, who helped me with my car 🚗 I did have a problem with the first car I was going to didn't get so we tried another place didn't get the best option so me and my daughter came back to vicki Jones and she helped us a lot want to say a big thank you to her for recommendation which we love our new car thank you to vicki Jones we recommend her she so kind and polite

Fantastic service from the whole team, Vicki was very knowledgeable and made the whole experience great.

So far, so good. New to Toyota after years of being VW owners. Car ordered for delivery end of January. Best value vehicle we have seen so far. Been recommended by two friends so we are confident that the Yaris Cross will be suitable for our motoring needs.

I ordered my new Aygo X Edge from RRG Rochdale & I picked it up recently. Aisha was very helpful throughout the process. I love the car & the colour, very happy customer. Thank you.

Bought two cars from RRG Rochdale.Sales and after sales service is excellent. Service contract means no nasty surprises. They also provide a collection service which is very convenient.

Called in with a query about my new bz4x and only waited around 5 minutes when a sales person called Steve came to sort me out. He was highly professional and very friendly and a credit to the company.
My problem was solved within minutes thanks to him.

A huge thank you to Vicki Jones, Toyota Rochdale.
Your professionalism, patience, and knowledge are exceptional. Highly recommended.

Staff at RRG Toyota at RochdaIe are always very welcoming and helpful. I have just purchased a car and was looked after by Vicki. She was brilliant. She new I was nervous about swopping to an automatic, and she couldn't have been more patient. I wanted to change my car for another Toyota because of the service I have always received.