RSC New Homes Reviews 

267
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, supportive, and professional, making the overall service experience smooth and easy. Many people appreciate the clear explanations and constant updates provided, which made complex processes understandable and stress-free. Reviewers frequently highlight the team's efficiency and quick response times, ensuring timely progress and proactive support. Consumers also value the deep knowledge and expertise of the staff, who often go above and beyond to secure the best outcomes.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, consistently describing it as fantastic, outstanding, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the exceptional... See more

User experience

Clients share positive opinions on user experience, consistently highlighting how the process was made... See more

Response time

Reviewers consistently express satisfaction with the prompt and efficient response times. Customers highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

To Steven & all who helped us from RSC when buying our first home, thank you so much for all your help, guidance and support to two, slightly clueless, young but now proud homeowners. We couldn’t have... See more

Rated 5 out of 5 stars

Matthew, Denise and Danielle have been wonderful during my mortgage journey. Despite already working as underwriter and knowing the process, they fully explained each aspect and kept me informed. They... See more

Rated 5 out of 5 stars

Fantastic company. Steven was our advisor and he went through everything from start to finish and found us the best deal that would still be valid as it was 10 months from our first conversation to co... See more

Rated 5 out of 5 stars

As a first time buyer, the buying process was a little daunting. Didn't really understand everything and felt open to being ripped off a little bit but the service provided (by Tolga Koch) was very op... See more


Company details

  1. Mortgage Broker

Written by the company

RSC have financial advisors across the UK, available seven days a week, to give you tailored advice, to help you search for the most suitable; mortgage, protection and insurance products. With appointments available over the phone, and face to face. Our experienced advisors can advise and arrange all types of mortgages from new build, to subsequent mortgages and re-mortgages for your primary home as well as long term property investments with Buy-to-Let properties. We are also able to offer advice on mortgage protection and associated insurances, allowing us to take care of all your financial worries.


Contact info

5.0

Excellent

TrustScore 5 out of 5

267 reviews

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5.0

All reviews

(267)

84 reviews in the last 12 months

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Rated 5 out of 5 stars

Great First Time Buyer Experience

As a first time buyer, I had no idea what was involved or what to expect throughout my mortgage application journey. Everyone I spoke to were incredibly helpful, and were more than happy to help answer any questions I had either over the phone or through email, and kept me informed each step of the way. They made my whole journey from end-to-end very easy and much less stressful than I had anticipated.

February 28, 2024
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Rated 5 out of 5 stars

Will Use Again

Nothing but nice from start to finish, from dealing with Ian asking nearly all the silly questions I could think of, he was brilliant up to dealing with Emma who was so cheerful and pleasant on the phone, very informative nice one 👍🏼

May 17, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

We have used RSC since buying our first home in 2016 and we would 100% recommend. The customer service is fantastic from start to finish. Special thanks to Chung for his knowledge, support and understanding, nothing was too much trouble and all queries were responded to quickly via email/phone. We appreciate your help in making the process as seamless as possible. We definitely plan to continue using RSC New Homes in the future.

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience and good service

I have just done a completion on a new build and all thanks to Andre, Sabrina and Julie as a FTB. They have been exceptional in securing a mortgage deal for me. They made the entire process seemless and worry free. I will definitely use them again

May 3, 2024
Unprompted review
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Rated 5 out of 5 stars

The team at RSC have been fantastic…

The team at RSC have been fantastic from start through to end. All queries were answered promptly and updates provided throughout. A big shoutout to Sabrina, Denise and Ian for their professionalism and guidance through our mortgage application process. Thank you!

April 19, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic help and support.

Fantastic help and support.

Ann knew my case perfectly and had answers to all my questions along with lots of additional help, support and ideas.

I couldn’t have asked for better help.

April 17, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service!

The team at RSC have been really helpful in helping me get things off the ground for my mortgage application. Avais was initially dealing with my application and was incredibly helpful throughout.

March 26, 2024
Unprompted review
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Rated 5 out of 5 stars

Outstanding service

Outstanding service provided by Andrae and Shaun throughout our mortgage process!

Both made the process as easy and stress free as possible for us and we highly appreciate all the hard work you have both done for us!

I look forward to recommending you guys!

March 22, 2024
Unprompted review
Rated 5 out of 5 stars

Had a call from RSC this morning…

Had a call from RSC this morning reminding me that my mortgage is about to come to the end of the 2 year fixed rate as promised by them that they will keep a close eye on it for us, bringing back my memories of RSC when I first started using them, The customer service is unbelievable and could not do enough for us. Emma Dearden - customer relations adviser was so lovely and explained everything to me and that she will be in touch nearer the time. Emma is a credit to RSC she definitely goes above a beyond and really put my mind at rest with answering all the questions I asked. Looking forward to receiving your call in a few months, many thanks again RSC and especially Emma

Customer Relations Adviser

March 22, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant from start to completion

Brilliant from start to completion! Avais worked really hard to find me the best deal on the market at a time when rates aren’t favourable for buyers. Andrae made the mortgage application very easy to complete, very thorough and precise. Andrae showed professionalism and understanding to certain requirements I had. This company made the effort to have a follow up call with myself to see how I was getting on too once completed. Zahrah made sure I was happy and if I needed any more advice or help. She assured me for the future on how RSC would be able to help if I ever needed. Thank you Zahrah!

March 20, 2024
Unprompted review
Rated 1 out of 5 stars

Shambolic customer service

Avais Choudhry… where do I start. How this gentleman has been given a job talking to the general public, god only knows. If this chap is assigned to your case, well I wish you the best of luck. Extremely rude and arrogant. Avoid at all costs…

March 12, 2024
Unprompted review
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Rated 5 out of 5 stars

Ann RSC

Ann, thankyou for taking the time to help me with my mortgage query, every day is a school day for me, you were so patient and kind, thankyou again Yvonne xx

March 6, 2024
Unprompted review
Rated 1 out of 5 stars

Go elsewhere

Very slow at replying to emails - was great at start with Josh D but then we were told he hadn’t uploaded any documents or any of our information and hadn’t sent us a mortgage illustration or MIP, long drawn out processes and wanted to charge a fee (that they didn’t tell us about initially) to then have to wait a week to go through application but had time to call 4 times in between to have a ‘chat’. Plenty of brokers out there that are much quicker, avoid and go elsewhere!

March 4, 2024
Unprompted review
Rated 5 out of 5 stars

Happy Customer

We have used RSC for years and wouldn't use anyone else. Ann and Tom have always gone above and beyond. They are always professional and help to the best of there ability.
We have used RSC for over 12 years.
Would be lost without Ann and Tom.

January 4, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service!!

Absolutely brilliant service!!! Helped my partner and I get a mortgage, was complicated as we’re both 50 years old and have had mortgages in the past with previous partners and had been renting for a few years.
Nothing was too much trouble and everyone we spoke to were fabulous but especially Matthew Smith and Shaun Biddle- thanks for the unwavering patience lads!!
I honestly could not recommend this company highly enough, we also have had lovely follow up calls and they’ll help us renew in a couple of years.
Thank you so much.
Jenny Bateman and John Mitchell! X

February 16, 2024
Unprompted review
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Rated 5 out of 5 stars

Professional service throughout

Had the pleasure of using RSC mortgages to arrange our new mortgage. Rhys and his team were professional throughout the process and came up with ideas that suited our particular needs. Wouldn't hesitate in using them again.

January 26, 2024
Unprompted review

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