RS Connect Reviews 1,011

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and extensive product knowledge, often highlighting their polite and helpful demeanor. The service provided is frequently described as excellent, with many appreciating the neat and tidy installation work, as well as the clear explanations and demonstrations of the products. People also value the convenience of the home installation service and the overall smooth user experience. However, some customers were not happy with the company's office procedures, mentioning issues with scheduling and communication that led to initial disappointment or delayed appointments. A few other people also felt that the engineers lacked specific product knowledge for certain devices, and there were isolated instances where customers reported rude behavior from an installer or issues with the proper fitting of security devices.

What people talk about most

Staff

Consumers generally express high satisfaction with the staff, particularly the engineers and fitters. Many... See more

Service

Users describe positive interactions with service, highlighting the professionalism and efficiency of the... See more

Product

Reviewers highlight positive aspects of product installations. Customers praise the neat and clean... See more

Technology

People report positive experiences with technology. Customers consistently praise the engineers for their... See more

User experience

Customers had positive experiences with user experience. Many reviewers praised the helpfulness of the... See more

Based on these reviews

Rated 5 out of 5 stars

Marc fitted our hard wired front and rear dash cams today. His attention to detail was superb and he went above and beyond to make sure the cables were hidden and trunked through the car. Would defini... See more

Rated 5 out of 5 stars

Booked RS Connect via the Next Base website for a F&R dashcam install on a BMW 330e. There was little communication from them until the day before, but all went to plan. Martin called giving m... See more

Rated 5 out of 5 stars

Marc arrived in freezing conditions but was jolly polite and certainly knew his job. He fitted everything to an excellent standard and took the time to go through everything and showed us how to use a... See more

Rated 5 out of 5 stars

Trusted Dash Cam installer. RS connect did install of my Nextbase GW622. Easy booking in service with great communication. I needed to purchase hard wire kit so watch that when booking. Excellent neat... See more


Company details

  1. Telematics Service
  2. Auto Electrical Service
  3. Car Alarm Supplier
  4. Car Equipment Accessories Store
  5. Car Repair and Maintenance
  6. Car Security System Installer

Written by the company

With over thirty years experience, RS Connect is a leading telematics installer and provider. We can help you install dashcams, trackers, immobilisers and more for your vehicle safety and peace of mind. Private consumer? You'll probably find us through our dashcam installations like the DC692 or vehicle security options like the Ghost Immobiliser. We support fleets, partnering with everyone from insurers, fleet managers, hire and leasing companies, taxis, commercial vehicle owners and more. We work with emergency services, taking each vehicle from the factory basic to the emergency vehicles you see out on the road. Business consumer? Work with commercial, plant, electric vehicles or maybe you operate a diverse fleet? We can help you meet regulatory requirements like DVS, FORS, and HS2 standards. Our telematics specialists will work with you to find the best options for your fleet and needs, whether it be a connected camera solution, locally stored options or trackers, immobilisers - or industry specific technology. RS Connect are here for fleet. RS Connect provides technologies that protect you, your drivers, and vehicles. Our in-house engineering and installation expertise means we can offer custom solutions, making sure that whatever we do for you and your vehicles - it'll be quality like no other.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I had a dash cam and rear camera fitted…

I had a dash cam and rear camera fitted on 24/01/2026. I found the service a receive was very professional, Kearon arrived on time explained all my options and answered my questions. Work was done and can't see any wires, wouldn't know anything had been taken apart. Kearon was friendly well mannered and chatty.

January 24, 2026
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Rated 5 out of 5 stars

Super Job

This is the second vehicle of ours fitted by Marc, really nice guy and very professional.

Clearly takes pride in his work and just as before has done a superb job.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great job

You could tell that Jack knew what he was doing the minute he arrived. Great, professional service from RS Connect. Would highly recommend.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and efficient engineer

Excellent service, Marc greeted me with a smile. Friendly and efficient engineer who left the car as he found it. Great service and a credit to your company. Job completed with no hassle and car working fine now. Thank you.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Marc was absolutely lovely

Marc was absolutely lovely, he had to come on two seperate occasions due to no fault of his own and was absolutely lovely both times. Really easy to talk with and when it was raining he did everything he could to make sure the interior of the car didn’t get wet, he went above and beyond. Good luck to him in the future :)

January 20, 2026
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Rated 1 out of 5 stars

Don’t believe the date you get given

Took 2 weeks or so to get an available slot. Cancelled the day before. Rebooked for today. Cancelled this morning. Poor service and would not recommend using them. They are now looking at 2 weeks again before they can next attend. By the time this gets fitted it will be out of warranty!!

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Marc arrived in freezing conditions but…

Marc arrived in freezing conditions but was jolly polite and certainly knew his job. He fitted everything to an excellent standard and took the time to go through everything and showed us how to use and view both front and rear cameras, even using the app. I would recommend R/S Connect and especially Marc to fit your dash cams. Thank you. 🙏

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Very professional and tidy job done by…

Very professional and tidy job done by Marc
Marc did a fantastic job with the fitting, very neat and tidy and a lovely person to deal with. I would recommend RS Connect to others.And recommend MARC as he done the job in very cold weather.

January 7, 2026
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Rated 5 out of 5 stars

Nextbase install

Marc the Rs connect engineer was very professional and friendly guy. Showed me how it worked once installed. Would highly recommend Marc for his work.

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly, polite and professional

The engineer, Marc, arrived on time and completed a front and rear camera installation. Despite the freezing outdoor conditions he remained friendly, polite and professional. He explained everything and set up the camera and WiFi access before leaving and left the car in same condition he found it. Quality.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Outstanding service. Arrived on time and never stopped working. Neat and tidy job. Even set it up for me. Top job by a top bloke. Thanks

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Exemplary installation technician

Your technician was a credit to your company, he explained how he was going to do the installation and because I couldn’t have the dash cam removed by your company before changing my car I had to cut the cables to the cameras(it wasn’t a fire risk as my garage had mistakenly disconnected it from the fuse board already)so I had to walk to the nearest Halfords store to buy a new rear camera for him to install. He did most of the install while I went for the new camera and took little time to complete the installation and explain what he had done

December 23, 2025
Unprompted review
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