Rsscsports Reviews 71

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the exceptional customer service, highlighting the team's responsiveness, helpfulness, and willingness to resolve issues quickly. Many people are impressed with the overall quality of the products, finding them comfortable, durable, and well-made. The company's ability to create custom designs and offer a varied selection of cycling gear is also highly appreciated by consumers. However, some people were dissatisfied with the product sizing, noting that items often run smaller than expected, leading to issues with fit. There were also occasional concerns regarding delivery times, with some customers experiencing longer waits or a lack of communication regarding their orders. A few other people also felt that the quality of some products, such as zippers or cushioning, did not meet their expectations.

What people talk about most

Product

Clients share ambiguous opinions on product quality and sizing. Many reviewers praise the good quality,... See more

Quality

People report ambiguous experiences with quality. Many customers praise the good quality of products, noting... See more

Order

Consumers find order experiences to be ambiguous. While some customers report seamless processes from placing... See more

Delivery service

Users describe ambiguous interactions with delivery service. Many customers praise quick shipping, with some... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers highlight the great response... See more

Based on these reviews

Rated 4 out of 5 stars

Double check their sizing chart and compare your actual body measurements with the chart. The listed S, M, XL, sizes are actually much smaller than standard US sizes. Also, I discovered a problem w... See more

Company replied

Rated 4 out of 5 stars

The quality of the gear is pretty amazing for the price. As others have commented, the sizes run pretty small. In cycling gear I usually order a large and it typically fits well enough. A large from... See more

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Rated 4 out of 5 stars

Products are of good quality, especially when considering the price. And love the cat- theme. Shipping took unnecessary long time (5 weeks), thereforw cannot give 5 stars. Recommended though, if... See more

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Rated 4 out of 5 stars

Ordered some Jerseys 3rd April and received them on 17th April, really don't think this was too bad to be honest. The quality of the tops is very good but i would say they do come up small so size up... See more

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Rated 5 out of 5 stars

I can only say the best things about RSSCSPORTS and their gear. They have a great and varied selection of tops, bottoms and complete sets. Most importantly they offer sizes that fit more than just... See more

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Rated 5 out of 5 stars

Rsscsports have been so helpful, nothing is too much trouble. There was a problem with my local delivery company Evri & they returned my package back but after messaging Rsscsports they resent it &... See more

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Rated 5 out of 5 stars

I bought a top & bib shorts set. I am 1.94m & a slim 80kg. The XL jersey & L bib short is perfect. The quality looks amazing, in print quality, fabric & stitching. When I had questions - the cu... See more

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Rated 5 out of 5 stars

I recently ordered cycling gear from RSSC Sports and was genuinely impressed. The quality of the gear was top-notch – everything felt durable, comfortable, and well-made. The sizing was spot on... See more

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Rated 5 out of 5 stars

My order took a while to arrive, around 3 weeks but I received a couple of emails informing me. The quality is excellent albeit a bit snug but then again cycling clothes normally are. I would advise... See more

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Rated 5 out of 5 stars

Shout-out to Rsscsports for the great performance cycling gear they produce. Great designs backed by amazing customer service. They'll even custom make a jersey to your specifications! Most of the lon... See more

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Rated 5 out of 5 stars

I asked the team at RSSC sports to design a cycling kit based on the 1986 Argentina football jersey. The design team were so patient and helpful and came up with a design that was exactly what I was l... See more

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Rated 1 out of 5 stars

Recently have been receiving unsolicited commercial spam from this company. Contacted to ask about their GDPR policy and why this has been happening. Received a link to their "returns" policy whic... See more

Company replied

Rated 5 out of 5 stars

I placed an order for the Pellegrino kit and needed to change the bib size. The communication was first class and my kit arrived rather quickly ( to Perth Australia) It fits well and I’m really happy... See more

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Rated 5 out of 5 stars

One of my best shopping experience ever. I first ordered a couple of cycling kits for me and my wife (Colorful Sugar Skulls for both of us). The quality is good value for money very good and the loo... See more

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Rated 5 out of 5 stars

I have to be honest. My initial experience with Rsscsports didn't go well. The jersey didn't live up to my expectations. So why would I give them a 5? Because when I let them know of my dissatisfact... See more

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Rated 5 out of 5 stars

I rehauled my review as RSSC contacted me, found out about the issue and sent me my glasses with the opticlip. Clothes were amazing and in very low price. Already tested the clothes in my 100k rid... See more

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Rated 1 out of 5 stars

Warning. Do not buy Cycling clothes from RSSC. Cushioning in BIB is totally useless (bought 3) Zippers on all jerseys (I bought 3) are useless. Very hard to zip/unzip. The socks are OK, but reslly l... See more

Company replied

Rated 1 out of 5 stars

It's been 22 days, my package still hasn't arrived, I emailed them, so far no response. The kit was supposed to be a birthday gift, that's why I ordered it almost a month in advance. In conclusion, a... See more

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Rated 5 out of 5 stars

Having bought several times from this company they are excellent The prodicts are very good quality and the prices are unbelievable Delivery is prompt and always before date given Fabulous... See more

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Rated 5 out of 5 stars

Amazing customer service! I received my order with a very minor defect. Rssc Sports sent me a replacement right away. The quality of their product is so great. I would recommend them to anyone.

Company replied

Rated 5 out of 5 stars

From placing the order online until receiving my parcel was really seamless, and I am more delighted with the quality of the products I ordered. Looking forward to my next purchase as the delivery tim... See more

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Rated 5 out of 5 stars

I ordered a cycling top, and I ordered a size I thought would fit, unfortunately when it arrived I couldn't fasten the zip ( tummy too big). I emailed the firm,and quickly got a reply, I could return... See more

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Rated 5 out of 5 stars

While it took a while for my order to arrive, the Rsscsports team was responsive to my inquiries. When my cycling jersey arrived, I was very impressed with the quality, style, and fit.

Company replied

Rated 5 out of 5 stars

I ordered my kit via a Facebook add. The sizing runs a bit small, so when I needed a size larger I contacted Rssc Sports. They quickly sent me the next size larger and only changed me the shipping cos... See more

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Rated 5 out of 5 stars

It is important to review the size chart, because I had problems whith the size, otherwise the customer service is excelent. None problem to chage it.

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Rated 5 out of 5 stars

I was very satisfied with the service provided. The jerseys and bibs I ordered were to small. They were quick to send bigger sizes. They were very prompt in responding. I will be recommending them t... See more

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Rated 5 out of 5 stars

Friendly and helpful customer service followed up with fast delivery of the Jersey and BiB Short I ordered. top quality and super price

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Rated 5 out of 5 stars

I have tried all different types and makes of cycling kits. I'm a big guy, and none are as comfortable for me as RSSC. Hands down the most comfortable bibs for longer rides.

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Rated 5 out of 5 stars

There was some problem with the delivery but they offered to send a new order, and they included a small gift

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Rated 5 out of 5 stars

I made 2 purchases and the stuff they sent me in my opinion is nice and comfortable to wear. Yes, there were some problems, but you were kind in helping me. Thanks Rsscsports

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Rated 5 out of 5 stars

Perfect service and gear. Follow the cm table insteed of the S M L XL etc for the size and it's OK.

Company replied

Rated 5 out of 5 stars

First of all I must say great response time on customer service, fast issues solving, great and comfortable products, great designs, just overall awesome quality, and this is why I keep purchasing, th... See more

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Rated 5 out of 5 stars

The order was bit late and they solved the problem quickly , the products are quality and the company really take care of you , thanks !!!

Company replied

Rated 4 out of 5 stars

I ordered a cycling jersey size Medium based on their size guide. However, it came and was extremely small. I contacted Rsscs and they said keep the jersey and pay an additional $11 to have a new Lar... See more

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Rated 1 out of 5 stars

Shipping has taken 3 weeks? There is no communication on shipping or tracking - cycling event & holiday now missed. There is no point, just buy on Amazon.

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Rated 1 out of 5 stars

The product I purchased from RSSC Sport was of inferior quality and not fit for purpose. I returned it — signed for on 28th August by Rsscsport — and yet I am still waiting for my refund. The ret... See more

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Rated 3 out of 5 stars

I'm a bit disappointed with my recent experience with RSSCSports. This is my second time purchasing from them, and while my first order went smoothly, this time it's taken much longer for them to... See more

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Rated 1 out of 5 stars

The product I purchased from RSSC Sport was of inferior quality and not fit for purpose. The design is distorted co no ates to the image they portray in their webpage. The return process was... See more

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Rated 2 out of 5 stars

Price was certainly cheap. But quality is not there. Bought 3 men’s and 2 women’s jerseys. Sizing is very inaccurate. They fit VERY small - too small for my wife, mine barely fit me. Return costs to s... See more

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Rated 1 out of 5 stars

Bought a set for my racing bike. Really bad fit, I usually get away with just ordering size L or buying it in the store. But this club thinks I'm really fat and really short. The pants are just... See more

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Rated 2 out of 5 stars

I ordered my size per their sizing chart. I actually sized up one size in case sizing was small. I liked the cycling clothes and design was nice for price BUT the sizing is very inaccurate. I would n... See more

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Rated 1 out of 5 stars

I ordered two kits and socks from this company. I ordered the kits in Large. It took a while to get my products. Probably close to a month. The kits came in small of which I would never order. Contact... See more

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Rated 1 out of 5 stars

Under NO circumstances should you buy from this firm. Scam artists. I ordered two XXL bike jerseys from them and they are so small I'd have to lose 40 lbs to fit them. I've purchased XXL bike jerse... See more

Company replied

Rated 1 out of 5 stars

Very unhappy! I used their size guide and sized up but the two cycling jerseys I got were far too small. So small I could barley do them up. I have tried over and over again to contact 'support@' b... See more

Company replied


Company details

  1. Road Cycling
  2. Bicycle Club

Written by the company

Rsscsports was founded by a group of passionate cycling enthusiasts with different personalities: We ourselves were frustrated by the low quality and high price tags we as cyclists were being offered by mainstream brands. So we decided to take matters into our own hands. The finish line that we see right in front of us is bringing exceptionally performing cycling accessories, gear and apparel to other cyclists at a reasonable and affordable price point. We managed to break away from the competition by leaving the middleman behind in the main field and ship premium products straight from the manufacturers. By leaving out the expensive retail link, we can sell products that we ourselves like to use every day at prices that are as competitive as we like to think we are! Providing the best possible shopping experience takes real team effort. Our team is build to deliver top performance when it comes to delivering exceptional customer service and an unbeatable customer experience. Because Rsscsports is run by enthusiastic cyclists for cyclists, and we have years of retail experience, we hand pick products that we use ourselves every day, to ensure only the absolute best in terms of quality. Our goal is to release new jersey designs for every personality living on the rock we call home, Earth. Besides jersey designs, we are always looking for the latest gadgets in the industry without compromising quality to make our Cycling experience a memorable one. From time to time, to improve our products and offer you the best of the best, you will receive beta test promotion to help us help you, the end user. In the end, we want you to judge our performance, so browse our collection and order your Cycling Kit Today!


Contact info

3.8

Great

TrustScore 4 out of 5

71 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Good website and save delivery

Friendly and helpful customer service followed up with fast delivery of the Jersey and BiB Short I ordered.
top quality and super price

May 21, 2025
Unprompted review
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Reply from Rsscsports

Hi Peter,

Thank you so much for your kind words! We're thrilled to hear you had a great experience with our customer service and that your jersey and bib shorts arrived quickly and in top condition. We really appreciate your support and look forward to serving you again soon. Ride on! 🚴‍♂️💨

— Team RSSC SPORTS

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Rated 5 out of 5 stars

Nice stuff

Nice costumer support nice costume wear

May 1, 2025
Unprompted review
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Reply from Rsscsports

Hi Taoufik,

Thank you so much for your support! We're really happy to hear you liked the gear and had a good experience with our customer service. Hope you enjoy many great rides in your new kit!

— Team RSSC SPORTS 🚴‍♂️✨

Rated 1 out of 5 stars

poor quality, no refund... So don't buy here.

Bought a set for my racing bike. Really bad fit, I usually get away with just ordering size L or buying it in the store. But this club thinks I'm really fat and really short. The pants are just way too wide and the suspenders way too short/tight.

In addition, the stripe pattern, which looked so tight on the website, doesn't go through at all. It's all randomly stitched together, doesn't look good.

So return it? Forget it, that's only possible if you send it yourself to some shady address in Hong Kong... with the risk that it won't arrive (just read other reviews). Then you've sent something that costs 50 euros for 25 euros and you still don't get your money back...

No more Chinese shit for me. Lesson learned.

May 1, 2025
Unprompted review
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Reply from Rsscsports

Hi Joris,

We’re truly sorry to hear that your experience with our product didn’t meet your expectations, and we completely understand your concerns regarding fit and returns.

Our sizing is based on international charts, but we know this can still vary depending on individual body types and styles. We’re currently working to improve the accuracy and clarity of our size guidance, as well as updating product visuals to better reflect final design alignment.

As for returns, we acknowledge that international shipping costs can be frustrating. That’s why we often offer alternative solutions like partial refunds or replacements without requiring a return, especially when cost or reliability is an issue.

We’d genuinely like to make this right for you. Please reach out to us at support@rsscsports.com with your order number so we can work toward a resolution.

Thank you for your feedback—it helps us improve.

Sincerely,
The RSSC Sports Team

Rated 1 out of 5 stars

Warning. Stay away from RSSC

Warning. Do not buy Cycling clothes from RSSC. Cushioning in BIB is totally useless (bought 3) Zippers on all jerseys (I bought 3) are useless. Very hard to zip/unzip. The socks are OK, but reslly low quality. The customer service is arrogant. No answer and refuse to accept my returns.

STAY AWAY from RSSC Cycling clothes. Siroko is a better choice on a budget

April 28, 2025
Unprompted review
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Reply from Rsscsports

Hi Jakob,

Thank you for sharing your feedback, and we’re truly sorry to hear about your experience with our products and customer service.

We take your concerns very seriously, especially regarding the bib padding, zippers, and customer support interaction. This is certainly not the experience we want our customers to have, and we deeply regret the frustration and inconvenience caused.

We always aim to improve, and your feedback helps us identify the areas where we need to do better. Please know that we are reviewing your case internally and would still like the opportunity to assist you further. If you're open to it, feel free to reach out again at support@rsscsports.com so we can work on a better resolution together.

Thank you again for bringing this to our attention.

Sincerely,
The RSSC Sports Team

Rated 4 out of 5 stars

Very nice sets....

Ordered some Jerseys 3rd April and received them on 17th April, really don't think this was too bad to be honest. The quality of the tops is very good but i would say they do come up small so size up by one at least. Overall no complaints though.

April 3, 2025
Unprompted review
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Reply from Rsscsports

Hi Jill,

Thank you so much for your kind feedback!

We’re glad to hear your jerseys arrived in good time and that you’re happy with the quality—that truly means a lot to us. We also appreciate your helpful note about sizing; it's great advice for future customers, and we’re continually working to make our sizing charts as accurate as possible.

Thanks again for your support, and we hope you enjoy many great rides in your new gear!

Best regards,
The RSSC Sports Team

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Rated 1 out of 5 stars

Not GDPR compliant.

Recently have been receiving unsolicited commercial spam from this company. Contacted to ask about their GDPR policy and why this has been happening. Received a link to their "returns" policy which isn't very helpful.

edit: I contacted support prior to writing this review and that turned out to be a complete waste of time. I was told you do not have a GDPR policy, only a returns policy. I asked for a follow up but tomorrow will be 2 full weeks without a response. I raised a formal complaint with your email provider who has sorted things out.

April 23, 2025
Unprompted review
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Reply from Rsscsports

Hi GW,

We’re very sorry to hear about your experience and thank you for bringing this to our attention.

At RSSC Sports, we take data protection and privacy seriously. We strive to comply with GDPR and other applicable regulations, and we never intend to send unsolicited communications. If you’ve received marketing emails without your consent, we sincerely apologize—it may have been due to an error during a prior purchase or subscription.

We would greatly appreciate the chance to resolve this properly. Please reach out to us at support@rsscsports.com with the email address in question so we can promptly investigate, remove your details from our list if requested, and clarify our data handling practices in full.

Thank you again for highlighting this—it helps us improve and ensure full transparency going forward.

Sincerely,
The RSSC Sports Team

Rated 2 out of 5 stars

I ordered my size per their sizing…

I ordered my size per their sizing chart. I actually sized up one size in case sizing was small. I liked the cycling clothes and design was nice for price BUT the sizing is very inaccurate. I would need to size up 3 sizes so apparel would fit. I emailed RSSC Sports and they were nice but informed me I would need to pay shipping cost to Hong Kong. Second email said they would send me larger sizes but I need to pay $40 shipping cost and could keep the cycling clothes I received that did not fit. While this is a nice option, I am not sure the next selection will fit and then out another $40. What to do chance it and spend $40? I know I will not use this company again but they really need to get women's sizing chart right. Shipping takes about 3-4 weeks to arrive.

April 17, 2025
Unprompted review
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Reply from Rsscsports

Hi Turra,

Thank you for taking the time to share your feedback—we’re truly sorry to hear about your experience with sizing and the challenges around shipping.

We understand how frustrating it can be when sizing doesn’t meet expectations, even after sizing up, and we sincerely apologize for the inconvenience caused. Your input on women’s sizing is incredibly valuable, and we are actively reviewing and working to improve our size charts to better reflect real-world fit.

We’re glad to hear that our team responded to you promptly and tried to offer an alternative, but we also understand your hesitation regarding the additional shipping cost. Please feel free to reach out to us again at support@rsscsports.com if you'd like to explore other solutions—we’ll do our best to assist you further.

Thank you again for your honest feedback—it helps us improve and provide a better experience moving forward.

Best regards,
The RSSC Sports Team

Rated 1 out of 5 stars

Terrible Chinese company to deal with.

I ordered two kits and socks from this company. I ordered the kits in Large. It took a while to get my products. Probably close to a month. The kits came in small of which I would never order. Contacted the company and they wanted me to keep the Items and they would give me a discount. I Wanted the kits exchanged. After a couple more emails they finally agreed to exchange. they sent me a some ungodly address to send it to in China. The address was so long I couldn't make heads nor tails of it. By this time I was so irritated I decided I wouldn't send the items back and I would take the loss. Terrible experience. The second Chinese Cycling company I've had a terrible experience with .

April 19, 2025
Unprompted review
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Reply from Rsscsports

Hi Edward,

We’re truly sorry to hear about your experience and want to thank you for taking the time to share your feedback.

We understand how frustrating it must have been to receive the incorrect size and to face complications with the return process. That’s not the kind of experience we want any of our customers to have, and we sincerely apologize for the inconvenience and disappointment it caused.

While our team tried to offer a faster resolution through a discount, we respect that this didn’t meet your expectations. We’ve taken note of the difficulties you had with the return address and will work on making our international return instructions much clearer and more customer-friendly moving forward.

We value your input and your business, and even though this experience didn’t go the way either of us had hoped, we appreciate you giving us a chance. If you ever consider giving us another try, please feel free to reach out directly—we’d be more than happy to personally assist you.

Sincerely,
The RSSC Sports Team

Rated 4 out of 5 stars

i love my colorfull gear!

i love my colorfull gear!!
got 3 sets and love each one of them!!! sizing a bit small but good job they are strechy!
Grat job guys! thanks so much!!

January 11, 2025
Unprompted review
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Reply from Rsscsports

Hi Marta,

Thank you so much for the kind words—we’re thrilled to hear you’re loving your colorful gear! 🌈🚴‍♀️

We’re especially glad the stretch fit worked out for you, and we really appreciate your feedback on sizing—it helps us continue to improve.

Thanks again for your support and positive energy. We can’t wait to see you rocking those kits out on the road!

Ride happy,
The RSSC Sports Team

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Rated 1 out of 5 stars

Really bad experience with this store

Really bad experience with this store. I bought some products and they arrived home perfect the first time. Second time very bad...I never received the items bought... last email said A shipment from order #RS7824 is on the way from february 17, 2025 and I did not received the products neither the the money back...do not trust in these people

January 27, 2025
Unprompted review
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Reply from Rsscsports

Hi Mayela,

Thank you for your feedback, and we truly apologize again for the frustration caused by your second order.

We’ve gone ahead and re-shipped your package, and we hope everything reached you smoothly this time. We’d love to know — are you satisfied with the cycling gear?

If there’s anything else we can do to help, feel free to reach out anytime. We appreciate your support and would love to welcome you back again in the future!

Best regards,
The RSSC Sports Team

Rated 5 out of 5 stars

The quality of the t-shirts is good for…

The quality of the t-shirts is good for the price. The delivery took around two weeks, but that wasn’t an issue for me. Overall, I rate the shopping experience highly. No worries at all. My size met my expectations—2X fit me perfectly.

March 26, 2025
Unprompted review
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Reply from Rsscsports

Hi there,

Thank you so much for the kind words and for sharing your experience!

We’re happy to hear that the quality met your expectations and that the sizing was spot-on—2X is a great choice! Your feedback means a lot to us, and we’re glad the delivery time worked out well for you too.

We really appreciate your support and hope to see you back again for more rides in style!

Best regards,
The RSSC Sports Team

Rated 1 out of 5 stars

Absolute scammers

Absolute scammers, they sent the wrong size with extra extra long arms told me to return it to China, at my expense, I refused and they will only refund 20 of £40 top, disgusting as it would cost me £15 to return and no guarantee they would refund when they got it ,so no money and no top. AVOID

January 26, 2025
Unprompted review
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Reply from Rsscsports

Hi J.D.,

We’re truly sorry to hear about your experience and completely understand your frustration.

Our goal is always to ensure our customers are satisfied, and we sincerely apologize if the sizing did not meet your expectations. In cases like this, we do offer the option of a partial refund without needing to return the item, as international returns can be costly and time-consuming.

That said, we absolutely want to make things right. Please feel free to reach out to us again at support@rsscsports.com if you’d be open to finding a better resolution—we’d be happy to revisit this with you.

Thank you for your feedback. It helps us improve, and we appreciate the opportunity to do better.

Sincerely,
The RSSC Sports Team

Rated 2 out of 5 stars

Took almost a month for my order

Took almost a month for my shirts to arrive as it took even more than a week to even confirm my order in China. Quality is ok, but if I have to wait this long for my order I could order it myself from China directly for cheaper and propably faster as well.

January 22, 2025
Unprompted review
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Reply from Rsscsports

Hi Koen,

Thank you for taking the time to share your feedback, and we truly apologize for the delay in processing and shipping your order. We completely understand your frustration with the extended wait time, and we sincerely appreciate your patience.

We’re continuously working on improving our shipping and order confirmation processes to ensure quicker and more efficient service for our customers. We are glad to hear that the quality of the shirts met your expectations, and we genuinely hope you'll give us another chance to provide a smoother experience in the future.

If you have any further concerns or suggestions, please feel free to reach out to us at support@rsscsports.com. Your feedback is invaluable in helping us improve our service.

Thank you again for your understanding.

Best regards,
The RSSC Sports Team

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Rated 2 out of 5 stars

SMALL!

Ordered size large, using size guide - SO SMALL! I'm a 9 stone size 12. Can barely zip up at the bottom. Looking at returns it's not worth the hassle. It is also more a dirty white than the white shown in the picture. Looks like I've accidentally put it in with my dark items

January 15, 2025
Unprompted review
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Reply from Rsscsports

Hi Lynn,

Thank you for your feedback, and we’re truly sorry to hear that the sizing and color of your order didn’t meet your expectations.

We understand how frustrating it can be when an item doesn’t fit as expected, and we sincerely apologize for the inconvenience caused. Our goal is always to provide accurate sizing information and vibrant product images, and we appreciate you bringing these issues to our attention.

In situations like this, we do offer returns or exchanges and would be happy to assist you in finding a resolution that works for you. Please don’t hesitate to contact us at support@rsscsports.com, and we will do our best to ensure you’re satisfied with your purchase.

Thank you again for your feedback—it helps us improve, and we appreciate the opportunity to make things right.

Best regards,
The RSSC Sports Team

Rated 1 out of 5 stars

I am still waiting for my goods to…

I am still waiting for my goods to arrive as it is a Christmas present for my son when will i receive it please

December 10, 2024
Unprompted review
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Reply from Rsscsports

Hi Patricia,

Thank you for your message, and we truly apologize for the delay in receiving your order. We completely understand the importance of receiving your items on time, especially for a special occasion like Christmas.

Please rest assured that we are looking into this and will provide you with an update as soon as possible. If you could kindly reach out to us at support@rsscsports.com with your order number, we’ll prioritize checking the status of your shipment and provide you with more details.

We appreciate your patience and understanding, and we will do everything we can to resolve this for you as quickly as possible.

Best regards,
The RSSC Sports Team

Rated 1 out of 5 stars

Beware!

Bought a cycling top which turned out to be too small, I returned it to China as requested at my own cost.
Top never arrived, so no top and an extra £12 for postage.
V unhappy customer

October 12, 2024
Unprompted review
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Reply from Rsscsports

Hi Shropshire Lad,

We’re truly sorry to hear about the issues you’ve experienced with your order, and we completely understand your frustration.

We apologize for the inconvenience caused by the return process, and we deeply regret that the item didn’t reach us as expected. In situations like this, we always aim to find a fair solution for our customers. If you haven’t already, please reach out to us at support@rsscsports.com with your order details so we can investigate further and do our best to resolve this matter.

Your feedback is important to us, and we appreciate you bringing this to our attention. We are committed to improving our processes to avoid such situations in the future.

Thank you for your patience, and we hope to have the opportunity to make things right.

Best regards,
The RSSC Sports Team

Rated 4 out of 5 stars

I like the product, although I had to wait a while in unnecessary uncertainty if i was scammed, but everything went well

I was a bit fast and harsh in my first evaluation.
I finally received my order after 3,5weeks and I am satisfied with the product. Looks good and I think also other 'known' brands produce in east asia and china (although i intrinsically don't like that).

I was disappointed at first due to the lack of trackability.
I waited 2 weeks hearing nothing, then I asked customer support about a shipment-confirmation of my order. They sent me a chinese link of a tracking page in a language (chinese I suppose) I couldn't read. Google translate said that this ment the delivery was not registered yet. The national post service took over a week later and all went better, but tracking wasn't possible at any point of time.

September 12, 2024
Unprompted review
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Reply from Rsscsports

Dear Ole,

We sincerely apologize for the delay in your delivery and the confusion with the tracking information. We understand how frustrating this experience has been and are committed to resolving the issue as quickly as possible.

Could you kindly provide us with your order number? This will allow us to investigate further and provide you with an accurate update on your order status.

Thank you for your patience, and we appreciate your understanding.

Best regards,
RSSC Customer Support Team

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Rated 1 out of 5 stars

I ordered stuff almost 2 weeks ago!

I ordered stuff almost 2 weeks ago and it hasn't shipped yet? They said " we are working hard to get it done and shipped " Really? The stuff hasn't even been made yet? What the heck is that? The cycling season may be done before I get mt delivery. I guess I will be placing orders someplace else from now on!

June 9, 2024
Unprompted review
Show reviews in all languages. (71 reviews)

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