RTA Wood Cabinets Reviews 323

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the solid construction and beautiful finishes that often exceed expectations. The staff receives frequent commendation for their exceptional customer service, being described as helpful, patient, and responsive throughout the entire process, from design to post-delivery support. Many people found the ordering process smooth and easy, with the cabinets arriving on time and being relatively straightforward to assemble. However, some reviewers were not happy with certain aspects of their order, experiencing issues such as missing parts, incomplete shipments, or discrepancies between ordered and received items. A few other people also felt that the quality of the plywood used for the cabinet bodies was not up to par, or that some parts arrived damaged or warped.

What people talk about most

Product

Customers had positive experiences with product, with many reviewers expressing satisfaction with the overall... See more

Quality

People report positive experiences with quality, with many reviewers praising the beautiful appearance and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Order

Consumers find the ordering process to be ambiguous, with some reporting it as easy and smooth, especially... See more

Customer service

Clients share positive opinions on customer service, highlighting the ease of getting in touch with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought 15 cabinets from RTA after about a weeks worth of me changing the plan and the designer helping me avoid mistakes. Then sent deposit in and with two weeks I had Beautiful new Ivy colored Shaker... See more

Company replied

Rated 5 out of 5 stars

Quality of the hardware finish and wood overall surpassed my expectations . Easy to build alone . Fast durable and mechanically the soft close doors and drawers throughout add elegance and class to ev... See more

Company replied

Rated 5 out of 5 stars

Honestly thank heavens we found this company. We had the worst experience at another company and after literally crying, Akiva and the entire team at RTA wood cabs was truly exceptional. From first... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend RTA Wood Cabinets to anyone who asked. We worked with Devora, and she went above and beyond to help make our kitchen exactly what we wanted. She was quick to get back to us, h... See more

Company replied


Company details

  1. #19 of 40 best companies in Kitchen Supply Store
  2. #86 of 170 best companies in Furniture Store
  3. #19 of 30 best companies in Interior Designer

Written by the company

RTA Wood Cabinets is a large online dealer of RTA Ready-to-Assemble cabinets, we offer FREE Kitchen design, shop online and save up to 50% today! 800-788-7575


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

323 reviews

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1-star

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Butlers pantry wall

Easy to assemble and they look great!

August 21, 2025
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Reply from RTA Wood Cabinets

Thank you Amy for the great review!

Rated 3 out of 5 stars

I liked the cabinet frame and finish

I liked the cabinet frame, plywood like sides and nice finish. I bought the cabinets assembled but Two of the doors were installed backwards. That’s why I rated them a 3.

July 31, 2025
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Reply from RTA Wood Cabinets

Thank you, Tom, for your review. We’re so glad you liked the cabinet quality and finish, and we’re sorry to hear about the hinge placement. The doors are pre-drilled on both sides, so if one was installed on the opposite side, it can be easily switched by removing a single screw from each hinge. Please ensure that you installed the wall cabinets correctly because they can be installed either way and if installed the wrong way, it will put the hinges on the wrong side.

Rated 5 out of 5 stars

Kitchen remodel

Through the entire process Akiva was extremely helpful and patient with my order. He helped design and figure out hat was needed.

July 11, 2025
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Reply from RTA Wood Cabinets

Thanks for the great feedback! We're happy Akiva was able to assist you throughout your order.

Rated 5 out of 5 stars

Cabinets came in beautiful

Cabinets came in beautiful. My wife and I put them all together without a problem. Everything fit perfectly
We love ours. I would highly recommend buying these cabinets over many others

June 9, 2025
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Reply from RTA Wood Cabinets

Thank you Sisson for your recommendation! We’re glad to hear the assembly went smoothly and that you love your new cabinets. Enjoy them for years to come!

Rated 5 out of 5 stars

AMAZING !

Wow, there are not many companies that I can say with great respect the customer service I received from RTA Wood Cabinets. My cabinets are extremely well made - that even my carpenter was surprised of the quality. I did in fact had to have one part replaced within a week of contact it was delivered. WELL DONE RTA ! WELL DONE ! Blessings Joanie

September 7, 2025
Unprompted review
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Reply from RTA Wood Cabinets

Thank you, Joanie! We’re so glad you’re happy with the quality of your cabinets and that our team could get your replacement part to you quickly. We truly appreciate your kind words and your trust in us!

Rated 5 out of 5 stars

I’d never purchased from RTA before…

I’d never purchased from RTA before hearing a great review from a family member. After trying other companies and getting frustrated with the customer service, I was delighted with the RTA ease of the online experience and exceptional customer service when I needed help from a live person. Akiva listened, understood my situation, and worked with me to come up with a solution that I was delighted with. I will recommend RTA to others and be back if I need another cabinet!

August 25, 2025
Unprompted review
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Reply from RTA Wood Cabinets

Thank you Renae for your kind words! We’re so glad Akiva and our team could make the process easy and enjoyable. We appreciate your recommendation and look forward to helping with your next project!

Rated 5 out of 5 stars

Best customer service, quality, & price!

We shopped around to many RTA companies as we were planning our kitchen renovation. Akiva and the folks at RTA Wood Cabinets had the best customer service of all of the ones we explored - that was important to us. I was delighted to find that they also had the best quality for price. Even after our order was placed and delivered, when I had a question or concern I could reach out to Akiva and he bent over backward to help. Highly recommend this company! They care!

April 7, 2025
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Reply from RTA Wood Cabinets

Thank you Kelli for the wonderful review! We’re thrilled to hear you’re happy with our service, quality, and prices, and we truly appreciate your recommendation.

Rated 5 out of 5 stars

Great Customer Service

We ordered three cabinets and were having a hard time installing the drawer slides. Luckily, we got ahold of Roman when we called for help. He took apart his own cabinet and took a video so we could see how it was installed, and got on a FaceTime call with us until we figured out the issue. It ended up being a simple fix.
One cabinet came with a damaged panel. After how helpful Roman was, I’m expecting that to be taken care of right away.
The cabinet that we’ve put together is sturdy and looks beautiful. I can’t wait to get them in place!

August 7, 2025
Unprompted review
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Reply from RTA Wood Cabinets

Thank you Libby for the great review!

Rated 5 out of 5 stars

We are very pleased with the cabinets…

We are very pleased with the cabinets and accessories from RTA Wood Cabs. The parts are well made, and assemble very well (although somewhat time-consuming to assemble, but we were trying to keep our costs down)
We highly recommend RTA!

May 6, 2025
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Reply from RTA Wood Cabinets

Thank you Dan for the great feedback! We're glad you're happy with the quality and appreciate your recommendation!

Rated 5 out of 5 stars

Never done a kitchen before

Being a first-timer when it comes to ordering cabinets, I was pretty nervous about the process and making mistakes along the way. My sales rep Akiva was endlessly patient with months of back and forth via email and a million questions I threw his way, and he always responded quickly. The cabinets look beautiful and we are very happy with the finished product!

January 1, 2025
Unprompted review
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Reply from RTA Wood Cabinets

Thank you for the kind words — we're so glad Akiva could make your first experience a great one and that you love the finished cabinets!

Rated 5 out of 5 stars

I used RTA Wood Cabinets for a full…

I used RTA Wood Cabinets for a full home renovation on a flip project, and the experience was outstanding. The quality of the cabinets exceeded expectations, and the pricing was very competitive. I especially want to highlight Zack, who was incredibly helpful throughout the entire process—always responsive, knowledgeable, and easy to work with. Thanks in part to the great cabinetry, the home sold quickly and for a substantial profit. Highly recommend both the company and Zack!

March 12, 2025
Unprompted review
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Reply from RTA Wood Cabinets

Thank you Aaron for the amazing feedback! We're thrilled to hear everything exceeded your expectations—and huge kudos to Zack for helping make it a success.

Rated 3 out of 5 stars

My order was shipped incomplete but…

My order was shipped incomplete but customer service was good about shipping the missing items. Luckily I took photos of all the parts (and the partially opened boxes upon delivery). The cabinets are made of solid wood. I ordered black cabinets and was VERY disappointed that they are white cabinets,with only the doors and drawers being black. so the bottom of the wall cabinets are white! They assemble easy enough.

March 7, 2025
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Reply from RTA Wood Cabinets

Thank you, Jason, for taking the time to leave a review. Most stock cabinets don’t come with finished tops and bottoms. For natural cabinet boxes, these areas typically have a natural finish, and for white boxes, they are finished in white. We do note under the Euro Black cabinet details that the box is white. We do offer matching panels to wrap around the bottom.

Rated 4 out of 5 stars

Cabinets are good quality for the…

Cabinets are good quality for the price. The instructions that come with the cabinets are not the most clear as to the order of how everything goes together and exactly which screws/brackets to use where. You either have to guess or search the website for a tutorial. But once you figure it out on one, it becomes straightforward to build the other cabinets. It would also be nice if a few extra screws were included. I believe mine had the exact amount, so it can be an issue if you misplace one. Overall, great quality for the price though.

March 3, 2025
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Reply from RTA Wood Cabinets

Thank you Jeff for the detailed review, the assembly videos on the product page are much better than the print out that comes with the cabinets.

Rated 5 out of 5 stars

This is the third time we've bought…

This is the third time we've bought cabinets from this company, we usually bought already assembled which means some are going to come damaged, however, all you have to do is take pictures of the damage, what part and size are the ones damaged and send them that info. They get the new ones sent out immediately. The only problem we had with them is they say to make sure you have all the boxes before letting the driver leave, well we don't know what the pallet has on it, they had put two boxes loose on top of the other boxes and they wound up falling off during transit and we were supposed to know that there were 2 more boxes. They did send us the 2 in the end, but still pretty silly to expect us to know what's coming and how many boxes we should have.
This time we did RTA instead of assembled and nothing was wrong with any of them. Easy to put together once you do one. Lots of YouTube videos to watch first.
If we ever need more we'll definitely be buying from them again!!

April 30, 2025
Unprompted review
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Reply from RTA Wood Cabinets

Thank you Tracy for the detailed 5 Star review!

Rated 5 out of 5 stars

Great Cabinets

The cabinets were reasonably priced- especially with the free shipping. They arrived quickly! and we're delivered to my driveway. The assembly was pretty easy- even as the instructions were a little vague. Sturdy materials,
and- they look great!

March 26, 2025
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Reply from RTA Wood Cabinets

Thank you Charles for the 5-star review!

Rated 5 out of 5 stars

Love my cabinets!

Akiva made the whole process run smoothly. He answered me right away with all my questions.

February 4, 2025
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Reply from RTA Wood Cabinets

Thank you Angelique for the 5 Star review!

Rated 5 out of 5 stars

Exactly what we hoped for…

The cabinets and drawers were exactly what we were looking for. It was easy to work with Customer Service to figure out what we needed. Top quality and look beautiful. We were also able to closely match the paint so the shelves we had made all looked like they matched.

February 3, 2025
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Reply from RTA Wood Cabinets

Thank you Linn for the 5-Star review!

Rated 5 out of 5 stars

Zack Was extremely helpful throughout…

Zack Was extremely helpful throughout the process. There were bumps along the way however the the most important thing to me is how are those bumps handled. Zack immediately responded to every issue I had and brought them to a satisfactory resolution. The cabinets are great and I absolutely recommend RTA Wood Cabinets.

May 4, 2025
Unprompted review
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Reply from RTA Wood Cabinets

Thank you Andy for the 5-Star review!

Rated 5 out of 5 stars

If you want GREAT service, WOW

If you’re looking for GREAT customer service, you found it. RTA treated me so well. I had a few miscalculations in the process, some my error, but it didn’t matter. Jill in designing and Janine in customer service righted the wrong. They were very honest and made sure I was treated fairly and refunded properly. They went out of their way to make sure I was a happy customer, and boy am I. If you choose RTA, you can be completely confident that you’ll be treated right.

April 4, 2025
Unprompted review

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