RTS Financial Reviews 

1,224
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 246 reviews, reviewers had a great experience with this company. Customers frequently commend the staff for their exceptional helpfulness and positive approach, making interactions smooth and effective. Many people highlight the outstanding customer service, noting representatives are professional, responsive, and genuinely care about client needs. The service provided is often described as excellent, with consumers appreciating the efficiency and quick response times, ensuring issues are resolved promptly and with ease. However, some customers reported being moved between different departments without achieving resolution. A few people also noted instances of unprofessional behavior and a lack of accountability from certain staff members, including supervisors.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many customers praising staff members for their... See more

Customer service

Customers had positive experiences with customer service, highlighting clear communication and helpfulness... See more

Service

People report positive experiences with service, with many customers praising the helpfulness and efficiency... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the prompt assistance... See more

User experience

Clients share positive opinions on user experience, with many reviewers highlighting clear communication and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Matthew is a solid partner, we discussed our invoices and the assistance needed to support our business operations after-hours. He took the initiative to review and approve our invoices on the... See more

Company replied

Rated 4 out of 5 stars

Overall I would say that my experience with RTS has been very positive. The factoring side is hands-down excellent! Speaking with Richard Garrett today went as well as most other days. Zero complaints... See more

Company replied

Rated 5 out of 5 stars

I, Juana E Trevino couldn't get insurance and was honestly starting to lose hope, but Faye Waters from RTS came through for me at the very last minute. She was absolutely awesome-kind, patient, an... See more

Company replied

Rated 5 out of 5 stars

Faye Waters _ RTS insurance Solutions Inc is really kind, helpful, and knowledgeable about insurance. She always made me feel like I was talking with a good friend or family member. She never pressure... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Transportation Service

Written by the company

RTS Financial is a factoring company that provides working capital solutions to businesses across multiple industries, primarily trucking and oilfield services. By providing accounts receivable financing, we help our customers build the cash flow necessary to grow their companies.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 56% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(1,224)

245 reviews in the last 12 months

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Rated 5 out of 5 stars

I had an excellent experience working…

I had an excellent experience working with Teodora Mrosso at RTS Financial. She genuinely cared about helping me and took the time to understand exactly what I needed. Teodora was professional, patient, and went above and beyond to help me sort out my needs with brokers. Her communication was clear, and she made the entire process much easier than I expected. I truly appreciate her outstanding customer service and would highly recommend working with her. Thank you, Teodora!

June 26, 2026
Unprompted review
Rated 2 out of 5 stars

RTS isn’t for everyone!

RTS is really good in the beginning. I started taking advances. And once my truck broke down for about a week they cut me off of advances, even though they were paid back once the load was delivered. I understand maybe to limit it, but to fully cut me off was not right. They constantly hold funds or take forever to verify a load when you need the money in the advances would help with that. In cases they can’t get verification… but they cut me off and if i didn’t have savings they would have watched me loose my company many times. After the last couple issues, I reached out to go to another factoring company. They’re willing to pay my way out in RTS is making me stay for my whole contract, which is making me suffer because they cannot do things for me correctly. they are holding me hostage when they could easily let me go somewhere where I would be treated right I would think twice before going and get into contract with them.

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

My salesman Arthur is the best and…

My salesman Arthur is the best and amazing. He helped me get signed up funded and also after he was done, he didn’t leave me hanging. He also helped out and making sure all of my needs was taken care of with the company. This is what you call. Great customer experience.

June 15, 2026
Unprompted review
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Rated 1 out of 5 stars

Worse service ever received one of my…

One of the brokers my trucking company work with mistakenly omitted a payment. All RTS Financial did was tell us they would deduct the value of that invoice from subsequent ones. We had to call the broker ( what is their job) and clarify the payment, over a week trying to clarify the payment and even after the broker sent an email on June 08th with the ACH schedule , and RTS representatives said that everything was good, they deducted the money. When I called today, a supervisor named Mariela told me they would refund my money, but when I complained about the poor service, she told me that if I wasn't happy, I should find another company and hung up. A very unethical response. The whole team lie, and the supervisors are rude and ill mannered.

June 15, 2026
Unprompted review
Rated 1 out of 5 stars

Unethical/sneaky sales reps in RTS

Very sneaky sales reps in RTS. They asked me for a $1,000 deposit when I signed up saying they would give back when contract end. Well surprise surprise! When the contract end they don’t give you nothing back claiming something about a “minimum” that was never discussed by the sales rep during the call which seems pretty unethical to me. I am filing a formal complaint with evidence attached to the FTC so that every body knows that the deposit is non refundable

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

The assistant that was providing from u…

The assistant that was providing from u guys was exactly i am extremely satisfied i want give a special thanks to Luke Johnson he was so helpful for me he was there to provide me with help every step of the way any questions I had he was their to help me figure it out anytime I call or text he responded right away I am very grateful to have work with Luke Johnson if I had to rate Luke out of 1 threw 10 I’ll give him a 20 on the score chart thank u guys for everything my experience have been great thanks to Luke Johnson

June 11, 2026
Unprompted review
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Rated 1 out of 5 stars

**DO NOT USE THIS COMPANY**

**DO NOT USE THIS COMPANY**

Based on our experience, this has been one of the most frustrating business relationships we have ever had.

If your company depends on consistent cash flow from a factoring partner, proceed with extreme caution. We experienced repeated payment delays, poor communication, and a lack of responsiveness when issues arose. In many cases, we had to continuously follow up just to receive answers or have matters addressed.

If you are on a tiered funding program, make sure you fully understand how it operates and what is required, because our experience was that funding was not always handled in a timely or predictable manner.

A factoring company should be a partner that helps your business grow and maintain stable cash flow. Unfortunately, our experience was the opposite. The time spent chasing answers, following up on payments, and dealing with unresolved issues created unnecessary stress and operational challenges for our company.

Do your research, ask detailed questions, and compare all available options before signing an agreement. Based on our experience, we would not recommend this company.

June 5, 2026
Unprompted review
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Rated 5 out of 5 stars

Marisa gets it done…

In this AI and all things computerized era is so important for truckers to find someone knowledgeable with a great attitude that can help you transition from wherever you are to RTS the "one stop do all for truckers"
. Marisa Parker was that person for me. Thank you so much.

April 29, 2026
Unprompted review
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Rated 5 out of 5 stars

Luke Johnson

Luke Johnson was extremely helpful for a new business owner first time dealing with factoring and other business. Knowledgeable, however if he did not have the specific answer he always reached out and obtained the requested information and responded to us in a timely manor. Due to his personality, he made it more comfortable to ask questions to and relate to.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

James very good to work with. I highly recommend. Very down to earth, was not pushy, he explained everything. When I’ve needed help I could call and right away he answered and stayed on the phone until it was figured out. You can tell he cares about the customer.

May 19, 2026
Unprompted review

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