RTS Financial Reviews 

1,223
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 247 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the team's responsiveness and efficiency in resolving issues. Reviewers often appreciate the personalized approach and the ease of their overall experience with the company's services. However, some customers also noted issues with customer service, experiencing unresponsiveness and being passed between departments without resolution. A few other people also felt that the explanation of service packages could be clearer.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and professionalism of... See more

Service

Customers had positive experiences with service, with many reviewers highlighting the excellent support... See more

Response time

Consumers find response times to be generally positive, with many reviewers highlighting prompt assistance... See more

User experience

Customers consistently note positive experiences with user experience, highlighting clear communication and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Matthew is a solid partner, we discussed our invoices and the assistance needed to support our business operations after-hours. He took the initiative to review and approve our invoices on the... See more

Company replied

Rated 4 out of 5 stars

Overall I would say that my experience with RTS has been very positive. The factoring side is hands-down excellent! Speaking with Richard Garrett today went as well as most other days. Zero complaints... See more

Company replied

Rated 5 out of 5 stars

I, Juana E Trevino couldn't get insurance and was honestly starting to lose hope, but Faye Waters from RTS came through for me at the very last minute. She was absolutely awesome-kind, patient, an... See more

Company replied

Rated 5 out of 5 stars

Faye Waters _ RTS insurance Solutions Inc is really kind, helpful, and knowledgeable about insurance. She always made me feel like I was talking with a good friend or family member. She never pressure... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Transportation Service

Written by the company

RTS Financial is a factoring company that provides working capital solutions to businesses across multiple industries, primarily trucking and oilfield services. By providing accounts receivable financing, we help our customers build the cash flow necessary to grow their companies.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 56% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.1

All reviews

(1,223)

244 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

do not sing with this company they sign…

do not sing with this company they sign me for one year and 1 month before i try to contact them for not to renew they never answer my call or email one day after they send me a email that my contract was renew automatically just don’t sign anything they are not good at all

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

DREW WITH RTS

Drew with rts made my sign up very easy. Ver well explained. This company does great with helping owner operators. With quicker pay we as drivers can keep moving fright.

April 1, 2026
Unprompted review
Rated 1 out of 5 stars

AVOID RTS

They engage in questionable business practices regarding their so-called “reserves,” which result in additional deductions beyond the percentage already charged for their services. Furthermore, the cancellation process is unnecessarily complicated, as they often make excuses and create obstacles that make it difficult to terminate the agreement and move on from their services.

May 8, 2026
Unprompted review
Rated 1 out of 5 stars

LEAN ON BUSINESS AFTER NOT WORKING WITH THEM SINCE 2023

I was a RTS Client for about 1.5 years. The end of 2022 I started to transition away from RTS and finally March 20 2023 I received my release letter. I am in the middle of buying a building for my business and it is on hold because RTS still has liens on my business. I have contract RTS Several times and all I am told is Transition department is working on it. Why are they even on there after I am released in 2023. This has put the purchase of my building on hold. I would stay away from this company

May 1, 2026
Unprompted review
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Rated 5 out of 5 stars

In a nutshell, TIA Loves her job

In a nutshell TIA Loves her job, I have been working with RTS for a few years now and I have never seen someone so much dedicated to their work. Best of luck for Tia she is a keeper. An honest and Blunt Review by
Salman Alias Justin Shaw.
Thank you for your attention to this Matter.

May 5, 2026
Unprompted review
Rated 1 out of 5 stars

If you see this review and ignore

If you see this review and ignore it you will regret the same way I am doing right now, the worst dishonest people to deal, they are refusing to release my company, claiming I'm must stay with them for 12 months who on earth has such power to force someone to do business with if not cartels. I advise everyone to stayed away from RTS financial. Any good reviews you see here is coming from their crooked workers. Nobody is happy with their services. My only option now is to go to court.

March 10, 2026
Unprompted review
Rated 1 out of 5 stars

Unfairly Blacklisted

For over a year, we've been unfairly blacklisted, despite our factoring invoices being current. This situation is becoming increasingly detrimental to our business. With an excellent 95% DAT rating and an average of 33 days to pay, it's baffling why we're still experiencing difficulties. The lack of assistance from their end is notable; we're simply denied services without any clear reason or resolution path. Given our history of prompt payments, one unfavorable month shouldn't justify such severe repercussions after 30 years of business.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Factoring With RTS

Our trucking company recently switched to factoring with RTS. Drew Munoz, out of the Philadelphia office, has made this a very smooth process for us. He has been there every step of the way explaining everything we need to do and answering any questions we have. This transition could not have went better!

May 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Appreciation for Outstanding Support from Teodora Mrosso

Dear Sir or Madam,
My name is Yasir Baraka, and I am the owner of Road Heroes Logistics LLC. I am writing to extend my sincere gratitude for the exceptional assistance I received this morning from Ms. Teodora Mrosso. Ms. Mrosso went above and beyond in helping to straighten out my account and clarify all outstanding invoices. Her professionalism, efficiency, and approachable demeanor made the entire process smooth and hassle-free. I truly appreciate her dedication and support. If possible, I would very much like to continue working directly with Ms. Mrosso for any future account-related matters, as she is not only highly competent but also extremely easy to collaborate with.
Thank you to the entire team for your outstanding service. I am proud to be one of RTS’s valued clients and look forward to a continued positive relationship.

April 17, 2026
Unprompted review
Rated 1 out of 5 stars

NO to RTS

I signed up with RTS last December, and it has been a mistake. I would not recommend RTS to any small fleet owner.
They apply inconsistent fees, add hidden charges whenever they want, and provide zero transparency. The customer service is rude, and they never reimburse the extra amounts they charge, even when it’s their fault.
This kind of mismanagement should not be happening.

April 7, 2026
Unprompted review
Rated 2 out of 5 stars

Our experience with RTS Financial…

Our experience with RTS Financial involved repeated invoice holds, lack of transparency, and delays in same-day payment processing without clear explanation. Even after claim-related amounts were addressed, additional invoices remained on hold with limited communication.
For small carriers relying on consistent cash flow, it is critical to ensure full clarity on payment terms, claim handling, and invoice processing before working with a factoring company.

April 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Had an experience working with RTS…

Had an experience working with RTS Financial. Especially, Arthur and Ved had been really good for me, both of them are proffersional and responsive, would go an extra mile to help you out. If you are looking for a team that actually support your growth , these are the guys to talk to.

March 5, 2026
Unprompted review
RTS Financial logo

Reply from RTS Financial

Thank you for your review! We are glad to hear that Arthur and Ved have been responsive and helpful throughout our process.

Rated 5 out of 5 stars

VERY HELPFULL

February 23, 2026
Unprompted review
RTS Financial logo

Reply from RTS Financial

Thank you for your review! We are glad to hear that our team was helpful throughout the process.

Rated 5 out of 5 stars

Jennifer has been awesome with making…

Jennifer has been awesome with making sure everything is going well.

February 9, 2026
Unprompted review
RTS Financial logo

Reply from RTS Financial

Thank you for your review! We are so glad to hear that Jennifer has been helpful throughout our process.

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Rated 5 out of 5 stars

Jennifer Jackson was incredibly helpful…

Jennifer Jackson was incredibly helpful with factoring and fuel, and she went the extra mile by connecting me with a representative who could also assist with brokerage services. The support and communication were excellent, and the process was smooth from start to finish. Highly recommend RTS Carrier Services in Atlanta for anyone looking for reliable and knowledgeable support.

February 3, 2026
Unprompted review
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Reply from RTS Financial

Thank you for your review! We are glad to hear that Jennifer provided you with great service and was helpful throughout our process.

Rated 5 out of 5 stars

I had an amazing experience working…

I had an amazing experience working with Jennifer Jackson. She was knowledgeable about the fuel card and the great discounts that come with it. She made sure that I understood the program and she was patient with me. I’ll be referring as much people as possible to work with her personally

February 5, 2026
Unprompted review
RTS Financial logo

Reply from RTS Financial

We are glad to hear that Jennifer was knowledgeable and provided you with a great experience overall. Thank you for your review!

Rated 4 out of 5 stars

They are overall good

They are okay, difficult in some ways but overall make things simple, wish they were easier to get ahold of but overall happy I choose them

January 1, 2026
Unprompted review
RTS Financial logo

Reply from RTS Financial

Thank you for your review! We appreciate your feedback and will pass it along to our team.

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