AliExpress Reviews 

This platform made me sick and caused me postpartum anxiety.
SCAM AND WORST CUSTOMER SERVICE! I ordered an item last July, and it was never delivered. The local courier confirmed via chat that it failed delivery and is stuck at their warehouse. Yet, AliExpress falsely marked it as 'Delivered' and is refusing to process my refund. Their agents are forcing me to do their job by requiring me to get an official stamped letter from the courier company just to get my money back. They protect fraudulent sellers and give zero compensation to scammed buyers. Avoid this app at all costs!"

SCAM AND WORST CUSTOMER SERVICE! I ordered an item last July, and it was never delivered. The local courier confirmed via chat that it failed delivery and is stuck at their warehouse. Yet, AliExpress falsely marked it as 'Delivered' and is refusing to process my refund. Their agents are forcing me to do their job by requiring me to get an official stamped letter from the courier company just to get my money back. They protect fraudulent sellers and give zero compensation to scammed buyers. Avoid this app at all costs. service is a complete joke compared to Temu! I complained to Temu before because they failed to update my tracking for just 4 days, and they immediately gave me a €5 compensation credit as a goodwill gesture.Look at them—it has been weeks of zero tracking updates, my item never arrived, I already gave birth to my child, and my refund is still stuck! They have given me absolutely ZERO solutions and ZERO compensation for all this stress. This is the worst customer service ever.
This is pure garbage customer service! They are making it extremely difficult for me to get MY OWN MONEY back. They are making me wait for absolutely nothing! I just want my refund processed RIGHT NOW, ol I will report this fraudulent transaction to my bank and file a formal consumer complaint. This is ridiculous and completely unacceptable! I already gave birth and my baby is now here in this world, yet the keyboard I ordered way back in July is still missing, and no refund has been made. Their service is extremely slow and useless. They myst Stop giving me generic excuses. Escalate this to a supervisor and process my full refund immediately.

Scammers. This has been happening for so long, they don't let me cancel my order even when it hasn't been shipped out and is still processing. I cant cancel it and they wont cancel it for me. Never buying from here again.

SCAM AND WORST CUSTOMER SERVICE! I ordered an item last July, and it was never delivered. The local courier confirmed via chat that it failed delivery and is stuck at their warehouse. Yet, AliExpress falsely marked it as 'Delivered' and is refusing to process my refund. Their agents are forcing me to do their job by requiring me to get an official stamped letter from the courier company just to get my money back. They protect fraudulent sellers and give zero compensation to scammed buyers. Avoid this app at all costs. service is a complete joke compared to Temu! I complained to Temu before because they failed to update my tracking for just 4 days, and they immediately gave me a €5 compensation credit as a goodwill gesture.Look at them—it has been weeks of zero tracking updates, my item never arrived, I already gave birth to my child, and my refund is still stuck! They have given me absolutely ZERO solutions and ZERO compensation for all this stress. This is the worst customer service ever.
This is pure garbage customer service! They are making it extremely difficult for me to get MY OWN MONEY back. They are making me wait for absolutely nothing! I just want my refund processed RIGHT NOW, ol I will report this fraudulent transaction to my bank and file a formal consumer complaint. This is ridiculous and completely unacceptable! I already gave birth and my baby is now here in this world, yet the keyboard I ordered way back in July is still missing, and no refund has been made. Their service is extremely slow and useless. They myst Stop giving me generic excuses. Escalate this to a supervisor and process my full refund immediately.

If I could give zero stars I would. This company has basically stolen my purchase and my money. I bought a sinosmart car entertainment system at a cost of £254.19. the system developed numerous faults so I returned it. Apparently after 90 days you can't have a refund,they transferred the £254 into their BONUS account!! Meaning you can spend it on the site only and it isn't refundable to your bank account!!! Effectively this is illegal under UK trading law . I've messaged numerous times and been told everything from the money will be in my account to the issue has been escalated,I've heard it all. So currently the case has been referred to the UK trading standards agency for them to pursue. This company are nothing but a bunch of thieves and scammers,my advice to anyone is DO NOT BUY ANYTHING FROM ALI EXPRESS especially electronic devices as if a problem develops you won't get your money back!!! Needless to say I won't be using them ever again!!! Cheap Chinese crap!!!

Order 3074476526290433 has a serious delivery/refund problem and AliExpress is not providing a proper escalation path. The shipment is handled by Cainiao under tracking number RC052807407EE, with linked/latest tracking number RC052807282EE. Cainiao's own tracking shows no real movement since July 21, 2026: “Leaving from departure country/region”, and the page states that the package has been stuck for more than 14 days.

The destination postal operator in Ukraine cannot find either tracking number and has opened inquiry case 20784085. Omniva / Eesti Post also has no confirmed record. There is no evidence that the parcel reached Ukraine or was handed over to the destination postal operator.

I also have screenshot evidence from the AliExpress refund/return screen for order 3074476526290433. It shows the refund request is “in process”, the estimated waiting time is 56 days, and “AliExpress decision: undefined”. The screen does not give me a working way to attach evidence to the dispute, while support ignores the evidence and keeps telling me to wait.

Both the seller and I agree to a refund, but AliExpress is still holding my money hostage through this broken dispute process. This looks like a fraudulent scheme to delay refunds: the platform asks for evidence, gives no physical way to attach it properly, ignores messages, and forces the buyer to wait 56 days while the logistics partner cannot prove where the parcel is.

I need a real human escalation, a working way to upload evidence, and an immediate refund or reshipment if Cainiao cannot locate and move the parcel.

Why does Aliexpress promise to cover return shipping costs when they don't? I've been waiting for 8 months to get my refund and the only answer I get is a bot email asking me to return the item... which I did. 8 MONTHS AGO.

This is the absolute worst online retailer I have ever encountered since the internet was created.
Customer service is abysmally dismal.
Contacting the company is akin to pulling teeth. Good luck with that!
I’ve attempted two purchases to date over more that one year apart with this company and both resulted in loss of time, effort and money.
There will be no third strike to out this horrific fakery of a company.

I have written my review regarding purchasing and returning a product. I was very frustrated with the team Ali express while I wrote the previous review. They have maintained that frustration till now. Hats off team Ali express.
When I wrote the previous review, I have received reply from ali express asking my details about the product and they said they will investigate. Its been morethan 1 month. Till now “I believe, they are investigating “. I have asked them is there any update? No reply. Maybe their internet connection may not be good as mine 🤷🏻. If anyone reading these reviews, please don’t hesitate to hate Ali express customer service. If any customer still awaiting responses from ali express while, good luck.

There whole system is designed to scam you, when you raise a problem they pretent to help, but have already decided to basically steal from you. They will send you dangerous goods and then just keep your money.

Order: 8212263630981045

This is honestly getting ridiculous. This is my third 1 star review so far and I will continue to post just to let everyone know how incompentent they are.

Thankyou for once again confirming you guys are robots and have absolutely no clue to what's going on. Their response:

Dear Customer,
Thank you for contacting AliExpress Customer Care. We are committed to providing you with the support you need for your order
8212263630981045.

Your refund has been successful. Please contact the bank for details.

Thank you for your patience and understanding. If you have any further questions or concerns, please do not hesitate to contact us.
Sincerely,
AliExpress Customer Care

I'm laughing with tears as Aliexpress staff completely continue to miss the point — and this latest response is honestly laughable.

This has now gone well beyond frustrating. To be absolutely clear, this is NOT about the refund. It's about the $10.16 AUD bonus credit that your own customer service representative confirmed I was entitled to.

I have the original chat where your representative specifically told me that $106.89 AUD had been refunded in cash and the remaining $10.16 AUD would be refunded as Bonus, and told me to simply wait for it to appear in my account.
I've now spent weeks chasing this. I've received excuse after excuse, completely generic copy-and-paste responses and contradictory explanations. I've been told the coupon expired, that compensation is "beyond normal procedures", and now, after explaining the situation over and over again, I receive yet another email telling me:
"Your refund has been successful."
WE KNOW. THAT WAS NEVER THE ISSUE.
At this point I'm genuinely starting to wonder if anyone actually reads these cases before responding. It's almost impressive how consistently the responses manage to completely avoid the question being asked.
I don't care about the $10.16 anymore. It's the principle. Your own employee confirmed in writing what I was supposed to receive, and instead of simply honouring that commitment, I've had to waste weeks dealing with an endless cycle of scripted nonsense.

If you're going to respond to customers, actually read the complaint first. Sending irrelevant responses just to close the ticket and make it look like you've dealt with the issue isn't customer service.
This entire experience has been an absolute joke. Keep your screenshots, keep your chat transcripts and don't assume that just because AliExpress says they're "looking into it", anything is actually being done.

What's also laughable is that I've literally asked them, "Would you like me to explain it to you?" because they clearly still don't understand what I'm asking. And what do they do? Ignore that completely and continue talking about the refund like a bunch of robots.

I've genuinely never seen a customer service team so incompetent at handling such a ridiculously simple issue.

This isn't some complicated investigation. Your own employee already told me what I was entitled to. I just want someone to actually read the case and understand the difference between the refund and the bonus.

AliExpress: stop telling me my refund was successful. I KNOW. Where is the $10.16 bonus your own representative told me I would receive?

Absolute joke of a company.

I've purchased many items over the years and often a great way to grab a good deal on items. The problem occurs if something is not working, broken, not as described or falsely advertised - just expect that you never going to get your money back. Worst refund process is history. No explanations, illogical requests and rejections despite enough proof to throw OJ simpson away for life. Stick to ebay and amazon.

Much much better than TEMU, stuff always arrives a bit early, goods are typically in good boxes in comparison to TEMU , free shipping on most stuff if you buy more than $15 of stuff. What’s not to love ( cheap too)

Sent ripped socks and told I have to wait 48 hrs to see if they are going to refund me, even though the items I put hased were supposed to be new and undamaged

One thing to be careful with. Everything they sell is usually a knockoff of the original. The advertise a sale price for the item and then they have a shipping cost. They make profit off the shipping cost. I guarantee this because i've seen small items with extremely exaggerated.Pricey, shipping fees and seen larger, bigger heavier.Items with less shipping fees. At the end of the day, the price of the item and the price of the shipping fee is always going to be the same price amongst all ali express sellers.

Ex. Baseball hat

Store A-
price of hat $11.45
Shipping cost $ 8.94

Store B-
Price of hat $9,55
Shipping cost $12.08

No matter who you by the item from an alexpress, the price of the item and the shipping will always add up to around the same price. Give or take a dollar or two

SCAMI EXPRESS can't be trusted
I keep getting copy and paste responses saying to contact my
DEDICATED CUSTOMER SERVICE REPRESENTATIVE
What do you think Ive been doing for 5 months ?
After I post this review, please read the response from Scami Express. Same responses for five months. Nothing gets done, they keep delaying the refunds.

SCAMI EXPRESS and the copy and paste replies
YOU KEEP SENDING COPY AND PASTE REPLIES TO CONTACT A REPRESENTATIVE.
I KEEP TELLING YOU. 'IM DOING THIS '

Yet nothing is resolved. Get my refunds sorted immediately,or continue to receive one star reviews

3071788871400336 3071586139000336 3072626064250336 3072673495920336 3072948866410336 3072737153250336 3072895970850336 3073289408060336
ALL MISSING, SHIPPING HAS EXPIRED

All my missing orders that Ali Express won't refund. FIVE MONTHS IM WAITING for my refund so that I can close my account.

I've contacted the representative, who contacted the higher team. Who do NOTHING.

SO YOU CONTINUE TO GET A DAILY REVIEW SCORE OF ONE.

SCAMMERS. DONT BUY FROM THIS CORRUPT COMPANY

I ordered OnePlus Buds 4 earbuds on April 24, 2026. The package has never been delivered. What followed is three months of being passed between customer service agents, receiving identical copy-paste rejections, and watching AliExpress repeatedly ignore both their own written guarantee and EU consumer law.

The order page explicitly stated: "Refund if not delivered before May 12, 2026." The package was not delivered before May 12. Instead of honoring this promise, AliExpress opened a dispute process that went nowhere.

DHL confirms the package is missing.
I contacted DHL directly. They confirmed in writing that the shipment has had "Parcel Missing" status since May 2, and that there is no registration of successful delivery whatsoever. DHL also confirmed that only the sender/the seller can open an investigation with them. The seller has not done this.

AliExpress repeatedly claimed the package was delivered.
Despite DHL's written confirmation of non-delivery, AliExpress continued to reject my claim stating the package "was waiting at a local post office for pickup." There is no post office in the tracking history, no pickup notification, and no delivery scan. Their own tracking shows the shipment stuck since May 2 — over 3 months ago.

EU consumer law is clear.
The official EU consumer rights page states: the seller is responsible for delivery and must prove the item was delivered. If they cannot, they must send a replacement or issue a refund. AliExpress cannot prove delivery — DHL explicitly denies it being delivered. Despite this, AliExpress has released full payment to the seller and closed the case as "Completed."

What I have submitted as evidence, all ignored:

DHL written confirmation of "Parcel Missing" status
17track screenshot showing 63+ days in transit with no movement
Screenshot of AliExpress's own guarantee on the order page.

What AliExpress has done:

Sent the same automated rejection at least 5 times
Promised "resolution within 48 hours" at least 4 times, never followed through.
Closed the dispute unilaterally without refund.
Released payment to the seller despite unresolved dispute.
Ignored every piece of evidence submitted.

Not honoring your own written guarantee, ignoring DHL's own confirmation of non-delivery, and closing disputes without resolution is not acceptable.

I placed two orders with Aliexpress:- One on June 26th and another on July 7th. I am writing this report on 7th August and neither of my orders have arrived and they are both well past their quoted delivery date. Both companies are not responding to my messages sent via Aliexpress message centre and their refund application for claims is totally confusing and time consuming at all stages of my claim. They put obstacles and confusion as their main objective. I realise I have lost my money to these rogues and I urge all reding this to avoid them like the plague.

It has now been four weeks since I supplied all the documents AliExpress requested for my agreed return postage reimbursement of £18.78. I have still not received the vouchers or any explanation for the delay. I hope AliExpress will now resolve this matter promptly.

My shipment never arrived, and support’s "solution" was an offensive €1 coupon. Worse, the agent intentionally dragged out the chat until the code expired just to dodge accountability and close the ticket. Pure fraud.

If a company is this broke and desperate over a single euro, they are on the brink of collapse. Never give them your money. Temu actually delivers, and they don't play cheap, predatory games when things go wrong.

To readers: Ignore their upcoming automated PR reply pretending "we want to make this right." It’s a fake, templated lie to mask a completely corrupt operation.
If a company is this desperate and morally bankrupt over a single euro, they are teetering on the edge of insolvency. Do not trust them with a single cent. Temu actually delivers what you pay for, and when an issue arises, they treat you like a human being instead of pulling cheap, deceptive stunts.

To anyone reading this: Ignore whatever canned, damage-control response they paste below claiming "we want to make this right." It’s a completely fake, automated PR lie designed to trick future victims and cover up the fact that their customer service is an absolute fraud.

Received prompt delivery of vacuum cleaner suction hose but it did not fit my vacuum even though the website said it did. I contacted them to initiate a return but they argued that it did. I just wanted to return the item as it is unusable. They have blocked communication with me and have accused me of being fraudulent. I am a 68 yr old house wife, who is really the fraudulent one? I hope through this review they lose much more then the purchase value of the suction hose. Do not buy anything from AliExpress