Rubber B - Official Reviews 1,408

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

My watch Rolex daytona rosegold classic M101 rubber b white rug has a small dimple on it, I found it during installation, but l thought I wouldn't be able to see it after installation, but I'm a lit... See more

Company replied

Rated 5 out of 5 stars

Absolutely the best!!!!! Great experience every time I have been into there office. It’s a joy to come by and see what options they have.

Rated 5 out of 5 stars

Purchased a rubber strap for Submariner, from UK, online. Simple to navigate the website, find the right strap and work out size. Took just two days to arrive (to UK) with full tracking details being... See more

Company replied

Rated 5 out of 5 stars

I ordered a white rubber strap for my Tudor Black Bay Pro (Opaline dial). I received the strap and promptly put it on my watch. The fit and quality are excellent; however, it's just too youthful... See more

Company details

  1. Fashion Accessories Store

Written by the company

The Ultimate Rubber Strap made in Switzerland by leaders in the watch industry. Recognized worldwide for quality and innovation.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I give it 4 stars because I had some difficulty in attaching the straps.

I give it 4 stars because I had a little difficulty in getting the straps on. Once on the look is fantastic.

September 29, 2023
Rubber B - Official logo

Reply from Rubber B - Official

Hello Nelson,

Thank you for writing your detailed review! We appreciate you being a valued customer. We are sorry to hear you did not have the typical experience of VERY EASY installation of the Rubber B strap to its intended watch. It sounds like you must have a newer Rolex GMT Master II Ceramic (from the past 4 years) because that's the only model that can have issues getting the pins to engage. The reason for that has to do with Rolex, as they supply that model with 1.5mm pins, which are very thin (versus the stiffer 2.0mm pins that all other previous models had). For this reason, your thinner pins are very flexible, causing their tip to point away from the lug hole rather than keeping straight and engaging instantly.

We do have technicians available for instant assistance via telephone (M-F / 9-5 EST) in case anyone ever runs into this rare difficulty.

In any case, we are overjoyed that you like the look of your new Rubber B, and we wish you many years of continued enjoyment!

Sincere Best Wishes,
Your RB Customer Service Team
🇨🇭❤️🇨🇭
Celebrating the Rubber B twelve-year anniversary since launching the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable

Advertisement
Rated 5 out of 5 stars

I wanted to say thank you for such an…

I wanted to say thank you for such an amazing experience.

From the start, the pleasant lady who guided me on the phone, recommending me to buy the right buckle then shipped my band within minutes of placing my order …. am in love.

Definitely will continue buying and recommending you guys.

September 27, 2023
Rated 5 out of 5 stars

Love It

Quick shipping, excellent product! Looks great with my watch, very satisfied.

September 26, 2023
Advertisement
Rated 1 out of 5 stars

MAIL

Watch my emails.

September 26, 2023
Rubber B - Official logo

Reply from Rubber B - Official

Hello Roel,

We are sad to see your review and sorry you feel this way. Both of your orders shipped out the same day you purchased them and arrived quickly to you in Belgium with UPS Express live tracking just 2 days after purchase. We also answered each of your emails the same business day without delay because we care about every customer's experience.

You are upset with us that we could not accept a return/refund for your first order that you purchased almost 3 months earlier. Due to protections put in place from much past fraud, our website's return policy does not allow us to accept returns that are requested SEVERAL MONTHS AFTER THE DELIVERY DATE. We apologize for any inconvenience this strict policy may cause honest people like you.

But you are welcome to sell the item on a third-party website such as eBay if you list the item as "Pre-Owned Unused." This way, Rubber B brand will not give you any problems, and you can recuperate most of the cost of your previous purchase.

In any case, we wish you much enjoyment of your second order and thank you for being a valued customer.

RB Customer Service Team
🇨🇭❤️🇨🇭
Celebrating the Rubber B twelve-year anniversary since launching the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable


Rated 5 out of 5 stars

Submariner 41 Rubber B strap with glide lock clasp

The Rubber B strap offers the Submariner owner an option for a rubbers strap not offered by Rolex. The Rubber B offers a very appealing sporty look to the submariner and fit perfectly (no gaps). Size was easy to figure through the Rubber B website and sizing videos.
I was hesitant to install it myself, not due to difficulty, but I didn't want to scratch my watch or bracelet. My AD would not install an aftermarket strap so I did this myself. Installation was super easy as the strap fit exactly how it should, no struggling to get it lined up.

The only thing that would have been nice to know, and Rubber B could put a comment in their video, was that the screws into the glide lock clasp are different on each end. I should not have assumed they were the same, they are the same length, but they fit differently. I put the wrong link screw in the wrong side at first, which the more times you put a screwdriver near the watch, the more chances to scratch it. Probably due to my inexperience, nevertheless it would have been nice to know.
I installed it with the glide lock clasp and really like how it fits, feels and looks. I would definitely recommend this Rubber B strap.

September 24, 2023
Advertisement
Rated 4 out of 5 stars

I would have made it 5 but I was not…

I would have made it 5 but I was not aware that the band was coming from the USA and the funds were in US Currency.....

September 23, 2023
Rubber B - Official logo

Reply from Rubber B - Official

Hello David,

We are happy that you were provided the excellent customer service you expect and deserve, with same-day shipping departure, live tracking with UPS, next-day delivery to your door in Canada from Miami, and tax-free delivery to your door.

It's disheartening to our team that you felt the need to remove a star based on the USA pricing, as we do value your experience.

Rubber B products are 100% manufactured in the Swiss factory, and then they are delivered to our brand headquarters in the USA for inspection, pairing, and packaging in order to ensure accuracy and the highest level of customer service. We do not use third-party distributors or mailing services in order to maintain tight control for the benefit of our customers and our reputation over the past twelve years.

Thank you again for being a valued customer and we wish you much enjoyment of your Rubber B!

Sincerely,
RB Customer Service
🇨🇭❤️🇨🇭
Celebrating the Rubber B anniversary since launching the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable

Rated 5 out of 5 stars

5 star

Accepted an incorrect item and exchanged for the correct one. Had the correct item with in 48 hours and the refund with in 48 hours for incorrect item once they received it.

September 22, 2023
Advertisement
Rated 5 out of 5 stars

Makes your Rolex standout!

Straps fit perfectly. The colours are even more gorgeous to look at in real life. Really makes a Rolex standout. Love them! Delivery was also very quickly

August 1, 2023
Rated 4 out of 5 stars

Great strap

Great strap. I've tried cheaper and it's definitely a case of you get what you pay for. It should include directions. I had to find it myself. Rubber B should also offer a oem style clasp option for those that prefer to leave the oem clasp on the oem bands. That was the main driver for me to try another brand. It came with a clasp but the fit was poor. The Rubber B fit perfectly, as it should. Imo the product is 90% there as a package. The above would take it all the way.

September 5, 2023
Rubber B - Official logo

Reply from Rubber B - Official

Hello Daniel,

Thank you for writing your detailed review! We appreciate you being a valued customer.

Installing a Rubber B strap is as simple as removing your spring bars with a tool, sliding them into the perfectly calibrated strap shaft, and then clicking them back into position on your watch. If you are unfamiliar with or are less than comfortable with removing your Rolex bracelet yourself, then we recommend that you visit a professional luxury watch shop, and have them mount the strap for you, so that you do not scratch or damage your watch or spring bars. It should take an experienced watch person less than five minutes total to remove a Rolex bracelet and install the Rubber B strap. The strap should always be installed from the rear of the watch (never the front). You can use tape to protect your lugs while installing.

Regarding your disappointment that we do not provide a third closure option (non-OEM deployant buckle series) for the newest Explorer 226570, this can be explained: We do not offer a deployant clasp series because 1) it would have to be Swiss Made for quality, which would make the price of the strap 5 times higher than currently. 2) Aftermarket clasps have rough finishes that compromise rubber. 3) Additionally, Rubber B is a luxury alternative innovator, which means that none of our products will never be a copy of something that already exists (other than the Tang Buckle closure that must be a standard offering for customers who do not have or wish to use their own Rolex deployant buckle). Many Official Rolex boutiques throughout the world sell our straps to their customers due to the non-aftermarket reputation of our brand. Additionally, Rubber B straps are made at the same Swiss factory as OEM Hublot, Richard Mille, Louis Vuitton, etc... those watch brands share the same factory as Rubber B for their OEM straps manufacturing.

In summary, we strive to provide the most integrated options possible, such as the Classic Series, Tang Buckle Series, Velcro® Series (for some models), the Dream Strap (for some models), and the Rubber Cuff Series (for all watches), but a deployant clasp will never be an option we will offer. Apologies for any inconvenience this may cause.

We wish you much enjoyment of your Explorer strap!


Sincere Best Wishes,
Your RB Customer Service Team
🇨🇭❤️🇨🇭
Celebrating the Rubber B twelve-year anniversary since launching the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable

Rated 5 out of 5 stars

The best Rubber straps on the market.

The customer service is top notch. The straps I have ordered are tremendous.The quality, fit and comfort is amazing. I highly recommend anyone who is looking for a rubber strap for their timepiece to purchase a Rubber B strap.

September 2, 2023
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look