Ruby Reese Reviews 

76
TrustScore 5 out of 5

4.8

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Rated 4 out of 5 stars

Good service. Too early using the product yet to rate properly.

Company replied

Rated 5 out of 5 stars

My second time repurchasing the leave in conditioner for my doggies. So great for detangling both my dogs, especially my older miniature poodle who doesn’t like being brushed at all! Would 100% recomm... See more

Rated 5 out of 5 stars

Woofing great products 🙌🏼 The omega oil has give my dogs coat such a shine. His skin is improving and not as dry. On our 3rd bottle 🥰 5🌟 The dental and digestive supplement, I noticed with... See more

Company replied

Rated 5 out of 5 stars

I use the shampoo & leave in conditioner on my two Frenchies. I would not switch now I've found the perfect products. They leave their coats clean, shiny, soft and smelling great without causing any i... See more

Company replied

Company details

  1. Pet Supply Store
  2. Pet Store

Written by the company

Ruby Reese is a young Irish brand that understands dogs are important members of our families. After many months of preparation, research and development we were delighted to launch the Ruby Reese brand in May 2022. Our initial focus has been sourcing and producing top products and making them available to you on our website. We do not currently have a physical shop but we deliver nationwide from the Cork suburb of Ballincollig.


Contact info

4.8

Excellent

TrustScore 5 out of 5

76 reviews

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4.8

All reviews

(76)

1 review in the last 12 months

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Rated 5 out of 5 stars

Will be returning!

My second time repurchasing the leave in conditioner for my doggies. So great for detangling both my dogs, especially my older miniature poodle who doesn’t like being brushed at all! Would 100% recommend to anyone who has a curly-coated dog. The treats also go down very well 🐶🐾💛 Fast shipping, great customer service - what’s not to love!

November 11, 2024
Unprompted review
Rated 5 out of 5 stars

I always buy little bits of goodies…

I always buy little bits of goodies here for my pet🐰. My pet is always happy and very attentive in the choice of treats. Luckily here I found for him what he really deserves.

June 4, 2024
Unprompted review
Ruby Reese logo

Reply from Ruby Reese

Hello Alter,

Thank you very much for the nice review, we are so happy that your pet enjoys our treats and we are more than sure they are well deserved.

We hope to welcome you back as a customer soon.

If we can do anything else for you or if you have questions please do not hesitate to contact us via the contact form on our website or on social media.

Kind regards
Chris
Ruby Reese

Rated 5 out of 5 stars

Treats made to share!…

Our little rescue dog had some of these treats when we rehomed her and the other dogs got them as a present from her when she arrived. They all loved them so have been re ordering since!

June 4, 2024
Ruby Reese logo

Reply from Ruby Reese

Hello Fidelma,

Thank you very much the great review. We are so happy that your dogs love our treats.

We hope to welcome you back as a customer soon.

If we can do anything else for you or if you have questions please do not hesitate to contact us via the contact form on our website or on social media.

Kind regards
Chris
Ruby Reese

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Rated 5 out of 5 stars

Great customer’s service and fast delivery 5 star review

Great customer’s service and fast response to email. Product arrived super quick and most important is that our Murray loves the treats and he is very fussy …also have to say the packaging is stunning I was very impressed. Would highly recommend 5 star rating deserved

May 31, 2024
Ruby Reese logo

Reply from Ruby Reese

Hello Rosemary,

Thank you very much for taking the time to write such a nice review. We are delighted to hear that you had such a good experience with our customer service and of course that Murray loves the treats - at the end of the day that is the most important thing.

We hope to welcome you back as a customer soon.

If we can do anything else for you or if you have questions please do not hesitate to contact us via the contact form on our website or on social media.

Kind regards
Chris
Ruby Reese

Rated 5 out of 5 stars

Gorgeous Irish Products

Great service. Website easy to navigate, order came quickly nice bundle deals online too. The shampoo and conditioner are the most amazing scents and our dog loves the treats!

May 30, 2024
Ruby Reese logo

Reply from Ruby Reese

Hello Maura,

Thank you very much for the amazing review. It is so great to hear that your dogs love the treats and you are so happy with the grooming products and the service. We also are so happy that you enjoyed our new website.

We hope to welcome you back as a customer soon.

If we can do anything else for you or if you have questions please do not hesitate to contact us via the contact form on our website or on social media.

Kind regards
Chris
Ruby Reese

Rated 5 out of 5 stars

As always the best shampoo and…

As always the best shampoo and conditioner we wouldn’t use anything else on our pets.
Also their favourite treats salmon bites.
Great products and fantastic service.

May 27, 2024
Ruby Reese logo

Reply from Ruby Reese

Hello Helena,

Thank you so much for the nice review. We love to hear that your dogs love our treats and that you are so satisfied with our grooming products and our service.

We hope to welcome you back as a customer soon.

If we can do anything else for you or if you have questions please do not hesitate to contact us via the contact form on our website or on social media.

Kind regards
Chris
Ruby Reese

Rated 5 out of 5 stars

Brilliant quality of products.

My friend recommended R&R for treats to my dog and he absolutely loves it! As he is allergic to chicken- these are great and good selection of them. I also bought shampoo and conditioner- I couldn’t recommend more! Elvis hair is so soft and shiny- it smell so good and lasts for at least a week! I highly recommend R&R products!

May 20, 2024
Ruby Reese logo

Reply from Ruby Reese

Hello Babara,

Thank you very much for the great review. We are so happy to hear that you like the grooming products and of course that your dog loves the treats.

We hope to welcome you back as a customer soon.

If we can do anything else for you or if you have questions please do not hesitate to contact us via the contact form on our website or on social media.

Kind regards
Chris
Ruby Reese

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Rated 4 out of 5 stars

Good service

Good service. Too early using the product yet to rate properly.

April 30, 2024
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Reply from Ruby Reese

Hello JayKay,

Thank you very much for the review. We hope once you tested the products you'll be happy with them. If you think we can improve please let us know.

We hope to welcome you back as a customer soon.

If we can do anything else for you or if you have questions please do not hesitate to contact us via the contact form on our website or on social media.

Kind regards
Chris
Ruby Reese

Rated 5 out of 5 stars

Really quick dispatch and delivery

Really quick dispatch and delivery. Will order again!

May 14, 2024
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Reply from Ruby Reese

Hello Amy,

Thank you very much for your review. We are happy that you liked our service and we are looking forward to welcome you back as a customer soon.

If we can do anything else for you or if you have questions please do not hesitate to contact us via the contact form on our website or on social media.

Kind regards
Chris
Ruby Reese

Rated 5 out of 5 stars

My Dog Loves Ruby Reese!

My dog loves Ruby Reese treats, it's why we come back!

They have a decent range of treats but all are of Great quality, excellent value and delivery is so quick.

The shrimp and salmon treats are excellent for training and the shampoo and conditioner leaves my pup smelling amazing after a bath.

March 25, 2024
Ruby Reese logo

Reply from Ruby Reese

Hello,

Thank you very much for the amazing review and sorry for the late response. We are so happy that you and your dog like our products.

We hope to welcome you back as a customer soon.

If we can do anything else for you or if you have questions please do not hesitate to contact us via the contact form on our website or on social media.

Kind regards
Chris
Ruby Reese

Rated 5 out of 5 stars

Ruby Reese rocks!

Always greeted with a smile and friendly warmth. Great knowledge about their fantastic products. Will always come back x

April 7, 2024
Ruby Reese logo

Reply from Ruby Reese

Hello Ashling,

Thank you very much for your great review and sorry for the late response. we are delighted that you are so happy with our service.

We hope to welcome you back as a customer soon.

If we can do anything else for you or if you have questions please do not hesitate to contact us via the contact form on our website or on social media.

Kind regards
Chris
Ruby Reese

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Rated 5 out of 5 stars

Excellent service

March 22, 2024
Ruby Reese logo

Reply from Ruby Reese

Hello Elaine,

Thank you very much for the great review. We are so glad that you enjoyed your experience with us.

We hope to welcome you back as a customer soon.

If we can do anything else for you or if you have questions please do not hesitate to contact us via the contact form on our website or on social media.

Kind regards
Chris
Ruby Reese

Rated 5 out of 5 stars

If I could give 10 stars I would!

I was introduced to Ruby Reese last year and as a dog groomer, it has changed my life! I regularly repurchase the leave in conditioner, not only does it smell amazing but I call it the tail saver 😂 I recommend it to all my customers and have gotten amazing feedback from them too! I have recently been using some of the Ruby Reese treats for my own dogs training and they have never been more engaged! To all the Ruby Reese Team, you are doing an amazing job, Keep it up ❤️

April 16, 2023
Unprompted review
Ruby Reese logo

Reply from Ruby Reese

Hello Kathy,

Thank you so much for your amazing review and continued support. We are more than happy to hear that you and your customers see the benefits of the "tail saving" conditioning spray and of course that your dogs love the treats.

We hope to welcome you back as a customer soon.

If we can do anything else for you or if you have questions please do not hesitate to contact us via the contact form on our website or on social media.

Kind regards
Chris
Ruby Reese

Rated 5 out of 5 stars

Quality product

Quality product, beautifully packaged and fast delivery. Most importantly though 2 very happy little doggies who absolutely love these treats.
One small comment though - could you possibly look at doing a competively priced refill packet for the beautiful tins. Its better value to buy the tin of treats rather than the packets and i feel the tins are just too nice not to reuse.
5 stars for the salmon treats, the shrimp treats and also the new lobster treats. The girls love them all 😀.

March 22, 2024
Ruby Reese logo

Reply from Ruby Reese

Hello,

Thank you very much for the great review. We are so happy that your dogs love the treats and that you are satisfied with our service. Regarding the refill packs for the tins, we have heard your feedback loud and clear and will launch these by the end of the month.

We hope to welcome you back as a customer soon.

If we can do anything else for you or if you have questions please do not hesitate to contact us via the contact form on our website or on social media.

Kind regards
Chris
Ruby Reese

Rated 5 out of 5 stars

Very quick delivery!

February 27, 2024
Ruby Reese logo

Reply from Ruby Reese

Hello Siún,

Thank you very much for the nice review. We are so happy that you liked the service.

We hope to welcome you back as a customer soon.

If we can do anything else for you or if you have questions please do not hesitate to contact us via the contact form on our website or on social media.

Kind regards
Chris
Ruby Reese

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Rated 5 out of 5 stars

Super service

Super service ! Delivered to the door promptly and fabulous packaging and storage jar for freshness! Two happy pups with sensitive tummies delighted with their amazing treats

February 18, 2024
Ruby Reese logo

Reply from Ruby Reese

Hello,

Thank you very much for the great review. We are so delighted that you are satisfied with our service and our products. Also we so happy to hear that you dogs enjoy our treats.

We hope to welcome you back as a customer soon.

If we can do anything else for you or if you have questions please do not hesitate to contact us via the contact form on our website or on social media.

Kind regards
Chris
Ruby Reese

Rated 5 out of 5 stars

Quick and easy shopping with fast…

Quick and easy shopping with fast delivery

February 15, 2024
Ruby Reese logo

Reply from Ruby Reese

Hello Jessica,

Thank you very much for the nice review. We are delighted that you enjoyed the shopping experience with us.

We hope to welcome you back as a customer soon.

If we can do anything else for you or if you have questions please do not hesitate to contact us via the contact form on our website or on social media.

Kind regards
Chris
Ruby Reese

Rated 5 out of 5 stars

Always so efficient with orders and…

Always so efficient with orders and delivery. We love Ruby Reese and have been using their products since the beginning. Would highly recommend always. Willow & Spencer

February 2, 2024
Ruby Reese logo

Reply from Ruby Reese

Hello Natasha,

Thank you so much for the great review and your ongoing support. We feel honoured to have you as a customer. It is always a pleasure to meet you, Willow and Spencer.

We hope to welcome you back as a customer soon.

If we can do anything else for you or if you have questions please do not hesitate to contact us via the contact form on our website or on social media.

Kind regards
Chris
Ruby Reese

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