My request for multiple modifications to my schedule was met with a positive, "can do" attitude and then, executed flawlessly. With all of the business challenges that we can face in a day, it is won... See more
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See what reviewers are saying
First time hiring an answering service. Checked with a few. You have the best “by far” contact with Kali Henson. She is not just extremely professional and knowledgeable, but with the best disposit... See more
Company replied
The customer service at Ruby is above and beyond. Thanks to my representative Gina in guiding me through every step of the way.
Company replied
My experience with Ruby has always been excellent. They consistently provide clear guidance on my requests and are always available to help resolve issues and answer any questions I have. We’ve been u... See more
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Company details
- #142 of 246 best companies in Business to Business Service
Written by the company
24/7/365, Ruby’s friendly, US-based receptionists and chat specialists are trained to greet your customers and represent your business the same way that you would! More than 10,000 business owners trust Ruby with front-line communications. In return, they get increased sales inquiries, measurably better customer satisfaction, and up to 10 hours a month of time back in their schedules. Ruby was founded in 2003 and is headquartered in Portland, Oregon. Ruby has been named in Fortune Magazine’s “Best Small Company to Work For in the U.S.,” Inc. Magazine’s “Best Workplaces,” PEOPLE Magazine’s “Companies that Care,” and Great Places to Work’s rankings for the past seven years. Start creating meaningful connections with more customers today. at www.ruby.com or experience Ruby for yourself by calling 866-611-7829.
Written by the company
- Live Virtual Receptionist & Chat Service
Give us a try!
We're so confident you'll love us, we guarantee it.
Ruby offers a 21-day money-back guarantee upon first use of each service (receptionist and chat) and is either for the first 21 days or the first 500 minutes or 50 billable chats (whichever occurs sooner).
Contact info
555 SE MLK Blvd #105, 97214, Portland, United States
- 844-311-7829
- hello@ruby.com
- ruby.com
The #1 small biz call answering solution
4.6
Excellent
834 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The live call answering Ruby provided…
The live call answering Ruby provided took a lot off our plate, enabling us to focus on other aspects of our project.
October 25, 2024
Reply from Ruby
Thanks for your glowing feedback, Joy! Your experience is important to all of us at Ruby as we strive to unforgettable experiences for your customers, so you can focus on what matters most. We appreciate you taking the time to share your experiences with us, it truly makes our day knowing we are doing an excellent job for you and your business.
Reply from Ruby
Thank you, it means a lot that you took the time to share your glowing review. We're delighted you're loving our service. It's an honor to be a trusted extension of your business and we look forward to many more years working together.
It's super easy to work with Ruby
It's super easy to work with Ruby! They are flexible and help you on your terms. By having Ruby in place, they help me to connect to potential clients faster.
October 22, 2024
Reply from Ruby
Thank you for choosing us SC Travel Advisor. Sharing your experience means so much to us! At Ruby, we’re all about making small business owners’ lives easier. It's an honor to be a trusted extension of your business and we look forward to many more years working together.
They provided a professional well…
They provided a professional well trained extension of us to ensure that we do not miss any calls from existing clients, partners and potential new clients. Saves us from missing incoming calls.
October 18, 2024
Reply from Ruby
Thank you for your kind review, Scott. We’re thrilled to hear that Ruby has been a valuable extension of your team, ensuring that no important calls are missed. It’s our goal to provide seamless, professional support, and we are glad we can deliver that for you. We appreciate your trust in us and look forward to continuing to assist you and your clients for years to come.
Ruby made my transition to them very…
Ruby made my transition to them very simple. I had a lot going on during this transition, and Jack and Becca were awesome, and extremely helpful. I can't tell you the stress that has been removed from me just by having the Ruby team on board. They answer every call in a very professional manner. I no longer am bothered by junk calls, because they get screened before reaching me. (I am told about them, but I don't have to deal with them). I have recommended them to many other businesses already. Seriously, Great to be working with you all. Becca, especially has been so helpful. I can't say enough good things about her and the entire team. Thank you.
October 17, 2024
Reply from Ruby
Thank you so much for this wonderful review, Mike! We’re delighted to hear that your transition to Ruby was smooth and stress-free, especially during such a busy time. It’s fantastic to know Ruby was able to provide the support you needed and that you’ve felt such a positive difference with our team on board. It’s our pleasure to help screen those junk calls so you can focus on what matters most! Your kind words about Becca and the whole team mean the world to us, and we’re so grateful for your recommendations. Thank you for choosing Ruby—we’re excited to keep supporting your business!
I have been using Ruby for years and I…
I have been using Ruby for years and I consistently get compliments from my callers about how nice and professional they are! Also, their customer happiness team takes care of any issues and updates quickly and with great follow up. Ruby has quite a corporate culture!
October 17, 2024
Unprompted review
Reply from Ruby
Thank you so much for your kind review! We are proud to be your chosen partner. We’re thrilled to hear that you’ve receiving such great feedback from your callers. It’s always our goal to deliver a warm, professional experience, so it’s wonderful to know we’re hitting the mark. Our Customer Happiness team takes pride in their quick responses and attentive follow-ups, and they’ll be delighted to hear your compliments. We truly appreciate your continued trust in us and are so happy to have you as part of the Ruby family! We look forward to many more years together.
Ruby...we are raving fans!
Wow, what a company Ruby are...Professional with a capital P! From our first call with Gina Miller, to the onboarding process, to going live, it was a smooth seamless experience. We Love Love Love Ruby and are raving fans!
Why use anyone else, Hey Ruby?
October 16, 2024
Reply from Ruby
Thank you so much, Clive! We are absolutely thrilled to have raving fans like you! We're delighted to hear that our services and solutions are working great for your small business. Thank you for trusting your business to us, and for being part of the Ruby family - your enthusiasm means the world to us! We’re all about delivering that elevated, professional experience, so it’s wonderful to know we hit the mark. Why use anyone else, indeed! Thank you for the glowing review and for choosing Ruby—we’re here to keep making every interaction as smooth and delightful as possible!
Cut through the noise!
We have truly enjoyed having Ruby "cut through" the noise of telemarketers and survey takers. Our clients are enjoying being directly connected to our associates. For our boutique real estate firm, Ruby is just the right fit. Keeping it personable but without having to man the phones all the time!
October 15, 2024
Reply from Ruby
Thank you so much, Rich! We’re thrilled to hear how Ruby has been making a difference for your team. We truly appreciate your support and kind words. It’s great to know that we’ve been able to cut through the noise and make it easy for your clients to connect directly with your associates—that’s exactly what we aim for! We love that our service fits so well with your boutique real estate firm, helping you keep things personal without the need to always be by the phone. We’re excited to keep working together! Please do not hesitate to reach out if there is anything that we can do to support you along the way.
Easy Peasy Setup
We recently opened a new business. We are not at the point where we can justify adding another person to answer phones. We have used their services for about 6 months, and Ruby has been working well for us. It allows us to have phone coverage while we are out in the field on job walks. I love that we can tailor the questions/scripts to our market. They gather all the information that I need to get straight to creating estimates. It is really hard to tell that phones are being answered by a call center, and that is what I like the most. It just sounds like another person in our center. The reporting tools are great as well. Finally, we initially started with a higher plan. Once we had enough data, they suggested we go down a plan. I appreciate that! We completely satisfied and would recommend this service to anyone. Set up was super easy as well.
October 16, 2024
Reply from Ruby
Happy 6th month anniversary! Thank you so much for sharing your experience in your generous 5 star review! Ruby is thrilled to be your chosen partner as you’re getting things off the ground. Our team works hard to keep things simple, so thank you for the feedback that your setup was a breeze! We are excited to hear that the service has allowed you to stay focus on job walks without missing a beat. As our partner we love that you’ve been able to tailor your scripts personalizing them to the market – making it feel like we’re truly an extension of your team! It's great to hear that the reporting tools have been helpful, providing real time data at your fingertips. Our plans allow for flexibility to switch to a plan that is better suited to your needs once we had enough data to support these strategic decisions. We will keep working hard to support your business, and we’re excited to see what the future holds! We look forward to many years together.
Great Customer Service-Very Helpful
I have been working with Bridgette Reynolds at Ruby for several months now and am very happy with the customer service that she provides. It is so important to have someone at your service that you can reach out to with questions about how things are working. Bridgette has always been very responsive and professional. The information she provides is useful and makes me feel better about the service. I highly recommend Bridgette and Rudy.
October 16, 2024
Love using Ruby :-)
Love using Ruby :-)
Bridget and all the receptionists have been fantastic! we look forward to a partnership for many years.
October 11, 2024
Reply from Ruby
Sondra, thank you so much for the 5 star review! At Ruby, we’re all about making small business owners’ lives easier. We know that customer experience is a team sport so thank you for shining the spotlight on Bridgette! We agree she’s a delight! We are honored to be your trusted partner. We are focused on being a seamless extension to your business and are committed to delivery unforgettable experiences for your callers. We appreciate your trust in us and look forward to many years ahead.
I've been using Ruby for the last few…
I've been using Ruby for the last few months and wish I had done it sooner. The team is just fantastic and they execute the directives very well as discussed in the onboarding process. Great job!
October 9, 2024
Unprompted review
Reply from Ruby
Thanks for your glowing feedback, Mr. Galatsianos! We are proud to be your selected partner. Your experience is important to all of us at Ruby as we strive to treat every interaction with care, attention to detail, and kindness to create unforgettable experiences for our customers. If you have any questions or feedback in the future, please don't hesitate to reach out. We truly appreciate your support and look forward to a long partnership.
If you need a support team
If you need a support team, Ruby is your go-to team! Quick responses, very helpful, and client-driven. Friendly from the start! Ruby is great!
August 1, 2024
Reply from Ruby
Thanks for your glowing feedback, Mr. Owens! At the heart of everything we do is a promise to treat every moment of customer communication as an opportunity to make a lasting, positive impression. We believe happiness has a ripple effect, we know that the success of your customers starts with that of our own. It's an honor to be a trusted extension of your business and we look forward to many more years working together.
Deceptive billing practices
I was a faithful customer for many years, until I realized they were answering only a couple of calls a month. I went into my dashboard and tried to cancel my subscription, but they kept billing me.
Eventually I had to cancel my credit card to stop the recurring payments. Ruby continued to bill me for six months after that (always declined, of course), and then surprised me by sending me to a collections agency.
Absolutely deceptive billing practices - do NOT use this company.
July 3, 2024
Unprompted review
Reply from Ruby
Torie, thank you for sharing your feedback. We believe it's essential to provide additional context to ensure a fair understanding of the situation.
In the fall of 2023 we enhanced our technology. During this migration we were unable to transfer your current payment method on file, and began our attempts to contact you. We have documentation of our Account Receivable payment specialists and Billing Support Specialists making multiple attempts to connect with you by email and phone. These connections attempts were made on 10/27/23, 11/20/23, 11/28/23, 12/15/23, 12/26/23, 12/28/23, 1/24/24, 2/7/24, 2/14/24, 2/20/24, and 2/28/24. The only response we received was in response to the email sent on 02/28/24 indicating you had attempted to cancel your account online.
When our team was unsuccessful in reaching you on the phone, follow up communication was sent by email 03/05/24 advising you that we did not see any record of a cancellation request in our system. As an auto pay customer, per our terms of use to upgrade, downgrade or cancel the Services you have selected, you would need to contact Ruby by email billing@ruby.com or by calling 866-611-7829. At this time you were advised that, your service will be available through March 23rd. At the end of that day, your Ruby Receptionists forwarding numbers would be routed to a disconnect notice. Included was the advisory that you were welcome to continue using Ruby until then. During the course this series of communication we continued to receive and handle your calls, as you had continued to publish your Ruby forwarding number. As per our commitment at the end of day 03/23/24, we disconnected the phone line and made a final attempt to contact you 03/28/24.
While it's regrettable that we couldn't continue our partnership under more favorable circumstances, we hope this clarifies our perspective and the steps we took to address your concerns. Should you have any further questions or require assistance, please don't hesitate to reach out as we are committed to ensuring no issue remains unresolved.
Pretty Good
Overall, a pretty good experience. I just wish they would have the option to record calls. The receptionists are friendly, although some calls do take close to 10 minutes and it's hard to determine why. I understand that it is hard to cut off clients, especially the really talkative ones. As receptionists, there should be a balance of being professional but also directing the conversation back on track. There are some grammatical errors in their typed messages at times, but that is to be expected. I do like the dashboard that allows you to see the history of calls.
June 20, 2024
Reply from Ruby
Daniel, thank you for taking the time to share your experience with us. At Ruby, we’re all about making small business owners’ lives easier. We are focused on being a seamless extension to your business and are committed to delivery unforgettable experiences for your callers. Please reach out to us as there may be opportunity to support you in your desired outcomes. We appreciate your trust in us and look forward to a long partnership.
I received my calls in a timely and…
I received my calls in a timely and professional manner.
I like that I also received the caller information and reason for their call. They also weed out the spam and marketing calls for me.
June 11, 2024
Reply from Ruby
Thanks for your glowing feedback, Mr. Johnson! Your experience is important to all of us at Ruby as we strive to treat every interaction with care, attention to detail, and kindness to create unforgettable experiences for our customers. We appreciate you taking the time to share your experiences with us, it truly makes our day knowing we are doing an excellent job for you and your business.
Would recommend!
If you provide them with specific instructions, the receptionists do a great job! Customer service is easy to get ahold of when changes on the account need made, too.
June 12, 2024
Reply from Ruby
Thank you for choosing us Mikinzie. Sharing your experience means so much to us! At Ruby, we’re all about making small business owners’ lives easier. It's an honor to be a trusted extension of your business and we look forward to many more years working together.
Ruby is a fantastic service and is the…
Ruby is a fantastic service and is the perfect solution if you don't want or need to pay for a receptonist.
June 7, 2024
Reply from Ruby
Taylor, thank you for taking the time to share your experience! Your support is greatly appreciated and we are thrilled you're loving our service. If you have any questions or feedback in the future, please don't hesitate to reach out. We truly appreciate your support!
Ruby services are top notch and very…
Ruby services are top notch and very professional. They represent your organization as if they are a part of your staff.
June 5, 2024
Reply from Ruby
Thanks for your glowing feedback, Mr. Norris! At the heart of everything we do is a promise to treat every moment of customer communication as an opportunity to make a lasting, positive impression. We believe happiness has a ripple effect, we know that the success of your customers starts with that of our own. It's an honor to be a trusted extension of your business and we look forward to many more years working together.
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