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Rated 1 out of 5 stars

Receipt from a Van bed company in Plymouth from an online electrical store was the first white flag, as other claims the package was in the van on its way then surprise it got lost while in the van!... See more

Rated 1 out of 5 stars

They're frauds. Sent emails from their own address claiming to be Clintopia. Items "lost in transit" on the day of delivery. Uncontactable throughout. Site'll probably be gone by next week, but... See more

Company replied

Rated 1 out of 5 stars

ABSOLUTE FRAUDS!! ordered mobile phone,7th April, Clintopia Transport notified me on 14th April that it was lost in transit, and a full refund due in 3-5. Strange??, because on same day RubyandGray e... See more

Rated 5 out of 5 stars

Absolutely divine shoe rack, made bespoke to our request, colour is exactly what I wanted. The team couldn’t have been more polite, helpful, and accommodating. Really superb workmanship, just as descr... See more

Company replied

Company details

  1. Rustic Furniture Store

Written by the company

At R&G, We offer bespoke rustic reclaimed furniture. All of which come with a 100% satisfaction guarantee. We aim to help people discover those special finds to create a home that they truly love. Browse our custom selection online, and find just what you have been looking for.


Contact info

2.2

Poor

TrustScore 2 out of 5

42 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 56% of negative reviews

Typically replies within 24 hours

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See how their reviews and ratings are sourced, scored, and moderated.

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Rated 1 out of 5 stars

FRAUD -a scammer company is using this…

FRAUD -a scammer company is using this website in a cloned state to take fake orders then use a fake company called clintopia to say order delayed then order lost in transit then both rubyandgrey.co.uk and clintopia dissapear without trace - im stuck in a dispute loop with Klarna who want troof ive contacted an uncontactable company! i believe this was a legititamate company at one point now a scammers paradise

June 4, 2025
Unprompted review
Rated 1 out of 5 stars

Fraud Alert – rubyandgray.co.uk Is a Scam

I placed an order on rubyandgray.co.uk and paid £569.00. The payment was processed under the name Van Cabin Air Beds Ltd, a legitimate company that later confirmed via email they have no affiliation with the website and that their name was being used fraudulently.

The delivery was handled by a fake courier, Clintopia Transport, who marked the parcel as “out for delivery” before suddenly cancelling it. I was promised a refund—but of course, no refund ever came.

I have since contacted my bank to initiate a chargeback and reported the case to Action Fraud (UK police fraud division). I’ve also informed Citizens Advice and Trading Standards.

This is a well-constructed scam, and many others have fallen victim to it.
Do not trust this website. If you've been affected, act fast—contact your bank and report it to the authorities.

April 25, 2025
Unprompted review
Rated 1 out of 5 stars

ABSOLUTE FRAUDS!

ABSOLUTE FRAUDS!! ordered mobile phone,7th April, Clintopia Transport notified me on 14th April that it was lost in transit, and a full refund due in 3-5. Strange??, because on same day RubyandGray emailed stating the same thing. Are they the same company?. Its 10days on now and no refund, and no replies to emails. Going to the bank today to see who the payment went to, and will start actions. I Will!!! find who you are! Youve picked on the wrong person!!. Martin Lewis is next stop.
DO NOT USE THIS COMPANY !!!!!!!

April 24, 2025
Unprompted review
Rated 1 out of 5 stars

Scum plain and simple

Receipt from a Van bed company in Plymouth from an online electrical store was the first white flag, as other claims the package was in the van on its way then surprise it got lost while in the van!
They used two legitimate company's as a front and even fake the tracking delivery, so not a bunch of amateur's! at least I did use my credit card thank god SCUM!!

April 10, 2025
Unprompted review
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Rated 1 out of 5 stars

They're frauds.

They're frauds.
Sent emails from their own address claiming to be Clintopia. Items "lost in transit" on the day of delivery.
Uncontactable throughout.

Site'll probably be gone by next week, but claimed to be run by1 PRODUCT CHOICE LTD, company number 12625701.
Who knows, though.. bank statement said LIZHAR LTD

April 8, 2025
Unprompted review
Rubyandgray logo

Reply from Rubyandgray

Hello Simon, this trust pilot is not linked to the fraudulent company. Ruby and Gray has not existed for approx 2 years

They are just using a previous website owned by us, the web address has been rented from Go Daddy.

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Rated 1 out of 5 stars

Fraud company

Fraud company
Scam Alert guya
Taking money and not delivering products

April 16, 2025
Unprompted review
Rubyandgray logo

Reply from Rubyandgray

Good Afternoon, Ruby and Gray (this trust pilot) was set up by myself and my partner 2 years ago for a rustic handmade furniture business. We closed this business over a year ago and the domain has since been procured by the company that are using it now. We are in no way linked to them and were unaware that the domain was being used until we saw these reviews.

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Rated 1 out of 5 stars

Ruby & Gray -Scammers

Scammers. Delivery did not materialise so contacted delivery company Clintopia who broke the news Ruby & Gray known to them for scamming people.

April 9, 2025
Unprompted review
Rubyandgray logo

Reply from Rubyandgray

Good Afternoon, Ruby and Gray (this trust pilot) was set up by myself and my partner 2 years ago for a rustic handmade furniture business. We closed this business over a year ago and the domain has since been procured by the company that are using it now. We are in no way linked to them and were unaware that the domain was being used until we saw these reviews.

Rated 1 out of 5 stars

Do not use this company

Do not use this company. They are fraudulently using other business names to take payments and not delivering goods.

April 14, 2025
Unprompted review
Rubyandgray logo

Reply from Rubyandgray

Good Afternoon, Ruby and Gray (this trust pilot) was set up by myself and my partner 2 years ago for a rustic handmade furniture business. We closed this business over a year ago and the domain has since been procured by the company that are using it now. We are in no way linked to them and were unaware that the domain was being used until we saw these reviews.

Rated 1 out of 5 stars

Fraudulent company using other business…

Fraudulent company using other business names to take payments and not delivering goods. Avoid

April 7, 2025
Unprompted review
Rubyandgray logo

Reply from Rubyandgray

Good Afternoon, Ruby and Gray (this trust pilot) was set up by myself and my partner 2 years ago for a rustic handmade furniture business. We closed this business over a year ago and the domain has since been procured by the company that are using it now. We are in no way linked to them and were unaware that the domain was being used until we saw these reviews.

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Rated 1 out of 5 stars

Fraudulent company!!!!!

Fraudulent company!!!!!! Takes money using a legitimate company’s name and does not deliver goods. Report this company and avoid at all costs!

April 15, 2025
Unprompted review
Rubyandgray logo

Reply from Rubyandgray

Good Afternoon, Ruby and Gray (this trust pilot) was set up by myself and my partner 2 years ago for a rustic handmade furniture business. We closed this business over a year ago and the domain has since been procured by the company that are using it now. We are in no way linked to them and were unaware that the domain was being used until we saw these reviews.

Rated 1 out of 5 stars

Fraudulent company using a legitimate…

Fraudulent company using a legitimate company’s name to take your money and not deliver goods. Avoid avoid avoid!!!!

April 15, 2025
Unprompted review
Rubyandgray logo

Reply from Rubyandgray

Good Afternoon, Ruby and Gray (this trust pilot) was set up by myself and my partner 2 years ago for a rustic handmade furniture business. We closed this business over a year ago and the domain has since been procured by the company that are using it now. We are in no way linked to them and were unaware that the domain was being used until we saw these reviews.

Rated 1 out of 5 stars

Fraudulent Company take payment and…

Fraudulent Company take payment and goods never arrive impossible to contact avoid at all costs

April 5, 2025
Unprompted review
Rubyandgray logo

Reply from Rubyandgray

Good Afternoon, Ruby and Gray (this trust pilot) was set up by myself and my partner 2 years ago for a rustic handmade furniture business. We closed this business over a year ago and the domain has since been procured by the company that are using it now. We are in no way linked to them and were unaware that the domain was being used until we saw these reviews.

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