Ruby Cup Reviews 211

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and comfortable design, highlighting how they make periods easier and more enjoyable. Many users appreciate the effectiveness and reliability of both the menstrual cups and period underwear, often noting the high-quality materials and thoughtful features like leak protection. The company's commitment to donating a cup for every purchase also resonates positively with consumers. However, some customers encountered challenges with the menstrual cups, particularly regarding initial insertion and fit, with a few finding certain sizes too large or the material too stiff compared to previous versions. A small number of people also mentioned difficulties with the return process and some issues with the new period panty models for curvier figures, noting that the fabric might expand easily or seams could lose grip.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction with the menstrual... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the exceptional quality,... See more

User experience

People report positive experiences with user experience. Many customers praise the comfort and ease of use of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Switching to the Ruby Cup felt like a total ritual shift—trading those crinkly, bleached disposables for something that actually respects my body! Honestly, the first couple of tries were a messy "lea... See more

Company replied

Rated 5 out of 5 stars

I’d never tried period pants before, but these ones are so good. I’m grateful enough to be able to continue my active lifestyle when on my period, however, I still found myself full of anxiety going t... See more

Company replied

Rated 5 out of 5 stars

I've been using Ruby cup for 5 years now and love it. I just bought a bigger size since my periods got heavier. I like the black option because you cannot see staining on it. Definitely the best purch... See more

Company replied

Rated 5 out of 5 stars

I got my first Ruby Cup in 2015. There are lots of menstrual cup products on the market and it can be hard to choose, but I loved how Ruby Cup supports access to menstrual products for girls around th... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Maternity Store
  3. Plus Size Clothing Store
  4. Toiletries Store
  5. Underwear Store
  6. Women's Clothing Store

About Ruby Cup

Written by the company

rubycup.com

Ruby Cup, a women-led and female-founded global menstrual care brand, was born out of a need for innovation in the menstrual care industry. Since 2011, we have been committed to providing sustainable and high-quality menstrual products to all, including menstrual cups and period pants, catering to diverse needs and body types, including plus size individuals. Our pants sizes range from xxs to 4xl!

Shop Pants Shop Cups Our Impact Contact Us

High Quality

Our products are beginner-friendly and suitable for teenagers, ensuring ease of use and comfort for all users. Crafted from 100% soft, medical-grade silicone, our menstrual cups are not only high quality but also vegan-friendly. Additionally, our period pants are Standard OEKO-TEX 100 Certified , guaranteeing that they are free from harmful chemicals.

Ethical

Giving back and making a change is at the heart of what we do. With every purchase of our menstrual cups, we donate another cup to individuals facing period poverty globally. So far, we've donated over 150,000 , helping to address the issue of menstrual hygiene management in underserved communities.

Additionally, each pair of period panties purchased supports our newly-launched learning centre in Kisumu, Kenya, operated by the Golden Girls Foundation. Through education and empowerment, we strive to create lasting change and improve menstrual health for all.

Join us in our mission to make a difference.

Shop All

Period Care for Good

Written by the company

Fighting period poverty since 2011
Our mission is to enable all people to live their periods safely and with dignity, regardless of their income. We provide a sustainable menstrual health solution, we dismantle menstrual taboos and deliver sound education on reproductive health and menstrual care. Every purchase with us contributes to eradicating period poverty and menstrual shame all over the world, positively impacting millions of lives!

120-Days Money Back Guarantee

No Pressure!

No Pressure!
Our menstrual cups are beginner-friendly! Use our 100% money-back guarantee to get used to your new cup. Want a different size? We’ll exchange it for you, or refund your money with pleasure.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

211 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tutorials + practice = comfy periods

Was very anxious about getting the right one, but made a good choice. The first month I noticed a little pressure on the bladder, but I quickly got used to it as I needed a firmer cup to protect from leaks. Took me 2 cycles to learn how to use it and now it takes me a few minutes to empty and reinsert it. My periods can be a bit heavy, so I had to learn how often I need to empty it before I leak. Be prepared to read and watch tutorials, that really helped me. I was worried about using it with a coil, but so far so good. I'm gently pulling it after breaking a suction, and folding it inside. Glad to ditch those itchy pads

October 31, 2025
Ruby Cup logo

Reply from Ruby Cup

Thank you for sharing your experience, Kate!

We’re so glad you gave yourself time to learn and find what works best for your body. You’re absolutely right: Tutorials and a bit of practice can make all the difference!

It’s great to hear you’re now feeling comfortable and confident (and pad-free 🙌). Thanks for trusting Ruby Cup and for helping others feel more reassured!

Lots of love,
The Ruby Team xx

Rated 5 out of 5 stars

By far the most comfortable

For the first time in years, I’ve found period underwear that is actually comfortable.
The Flow Freedom is soft, cozy, and feels great on the skin, to the point that I honestly forget I’m on my period when I wear them.
I didn’t think this was possible, but they’ve been a really pleasant surprise.

January 13, 2026
Unprompted review
Ruby Cup logo

Reply from Ruby Cup

Hi Francesca,

This is so wonderful to read, thank you for sharing! We’re beyond happy that your Flow Freedom makes you feel so comfortable you can almost forget you’re on your period. That’s exactly the feeling we hope to create ✨

Lots of love,
The Ruby Team xx

Rated 5 out of 5 stars

I’m absolutely OBSESSED!

I’m absolutely OBSESSED with my period underwear from Ruby Cup. So comfy and I don’t have to worry about any leaks during the day - even on day 1 of my period !!

December 26, 2025
Unprompted review
Ruby Cup logo

Reply from Ruby Cup

Yay! We’re so glad you love your Ruby Cup period underwear and feel confident all day, even on day 1 🙌 Thanks a lot for sharing your excitement!

Lots of love,
The Ruby Team xx

Rated 5 out of 5 stars

I’ve had a great experience with Ruby…

I’ve had a great experience with Ruby Cup. It’s comfortable, easy to use, and gives me complete confidence throughout the day. Knowing it’s reusable and ethically made makes it even better.

January 9, 2026
Unprompted review
Ruby Cup logo

Reply from Ruby Cup

So happy to hear this! Thank you for trusting Ruby Cup!

Lots of love,
The Ruby Team xx

Rated 5 out of 5 stars

Ten years later, bought another!

I got my first Ruby Cup in 2015. There are lots of menstrual cup products on the market and it can be hard to choose, but I loved how Ruby Cup supports access to menstrual products for girls around the world. 10 years of happy use later, I figured I'd try something new and got a menstrual disc from another company. Terrible mistake! Leaking everywhere, messy application, and uncomfortable. Just ordered my second Ruby Cup and not looking back!

November 21, 2025
Ruby Cup logo

Reply from Ruby Cup

We absolutely love to hear this!

We appreciate you being a loyal Ruby Cup customer over the years and Thank you for such a lovely review!

Love the Ruby Cup Team x

Rated 2 out of 5 stars

Stiff and hard to use.

I was replacing a Ruby cup I’ve had for years and I’m so disappointed to find this is nothing like my original. It’s so much stiffer and therefore harder to use, so hard in fact I don’t think I can use it. It took 5 minutes to get out and left me in pain. I’ve used my old one happily for a long time but this is so different

October 27, 2025
Ruby Cup logo

Reply from Ruby Cup

Hi Ellen, thank you for sharing your experience. We’re sorry to hear your new Ruby Cup doesn’t feel as good as your previous one.

This shouldn’t happen, as we’ve used the same medical-grade silicone supplier since 2012. Cups can also soften a little with use, so depending on when you bought yours, it might be worth giving it a bit more time, but your comfort comes first.

We offer a 120-day Money Back Guarantee and are happy to replace your cup or refund you.
Please email us at hello@rubycup.com so we can find the best solution.

The Ruby Cup Team xx

Rated 5 out of 5 stars

love the period panties

super comfy and work well

September 9, 2025
Ruby Cup logo

Reply from Ruby Cup

Thanks so much!
So glad you’re loving the comfort and performance of our period panties!

Lots of love,
The Ruby Team xx

Rated 5 out of 5 stars

Great communication

Ruby cup was really good about communicating with me. Since I'm not from the UK, it took some time for my cup to ship due to all the regulations but throughout the whole process they kept me updated.

September 2, 2025
Ruby Cup logo

Reply from Ruby Cup

Hi Maya,

Thank you so much for your kind review! We’re really glad to hear you felt supported throughout the process. The delay you experienced was due to new shipping regulations in the US, but we’re happy to share that everything is running smoothly again now. We hope you’re enjoying your Ruby Cup! 💜

Lots of love,
The Ruby Team xx

Rated 5 out of 5 stars

My third Ruby Cup in 13 years

My third Ruby Cup in 13 years! I only use Ruby cups for period stuff and it saves hundreds of dollars and creates no environmental impact! About 4 yrs in it starts not sitting correctly and leaking at odd times so I know it’s time to get a new one. I recommend it 10000%. No hesitation at all.

August 29, 2025
Ruby Cup logo

Reply from Ruby Cup

Hi Annet,

Thank you very much for being with Ruby Cup for over 13 years and for sharing your experience. We love hearing how our cups have made a difference for you (and the planet!).

Lots of love,
The Ruby Team xx

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Product works well.

August 18, 2025
Ruby Cup logo

Reply from Ruby Cup

Glad everything arrived quickly and is working perfectly!

Lots of love,
The Ruby Team xx

Rated 5 out of 5 stars

Fab products that make periods a little…

Fab products that make periods a little bit more enjoyable and comfortable! I especially love the period pants - they are lined right up the back which is fab for sleeping (I’ve experienced leaks from previous brands). Would highly recommend

September 16, 2025
Unprompted review
Ruby Cup logo

Reply from Ruby Cup

Hi Hannah,

Thanks a lot for sharing 💜 It’s wonderful to know our period pants make your nights leak-free and comfortable!

Lots of love,
The Ruby Team xx

Rated 5 out of 5 stars

Great product

Great product, been using now for years with no issues. So much better than tampons and environmentally friendly, I love how when you buy a cup they donate a cup and help with period education. Customer service was great also

August 27, 2025
Unprompted review
Ruby Cup logo

Reply from Ruby Cup

Hi Greta,

Thank you so much for being such a loyal customer and for your kind words! 💜

Lots of love,
The Ruby Team xx

Rated 5 out of 5 stars

Wonderful Ruby Cup donation program

Ruby Cup ist great! I have already bought some also for friends because I like it so much. It does its job perfectly. After three birthes I needed the larger one. Material is long lasting und has a good quality. The handling is without problems. But what I realy like is that with every percase I donate a cup for a woman in the world who can not buy one herself and has no acess to period products.

August 11, 2025
Ruby Cup logo

Reply from Ruby Cup

Hi Nina,

Thanks so much for your review! We’re so happy Ruby Cup works for you (and your friends!), and we appreciate your support of our donation program! 🌍💜

Lots of love,
The Ruby Team xx

Rated 1 out of 5 stars

When it is inside it hurts

When it is inside, the pin to get it out start irritating the skin around. It is dots on it, so I think this scratches the surface. I wore it for several days, but had to take it out as it is everything from comfortable. Used others and never had this problem before.

July 28, 2025
Ruby Cup logo

Reply from Ruby Cup

Hi Janneke,

Thank you for sharing your experience with Ruby Cup. We’re really sorry to hear that the stem caused you discomfort. That’s definitely not how it should feel. The dots on the stem are there to make gripping and removal easier, but if they feel irritating, it means the stem is a bit too long for your body. Many users find it helps to trim the stem to a shorter length and gently smooth the edges so it doesn’t rub against the skin. We suggest giving that a try.

It can also be that our smaller Ruby Cup size would have been a better fit for you. The good news is that every Ruby Cup comes with a 120-day money-back guarantee, so you can try it completely risk-free. You’re welcome to return your cup, even if it has been used. We’ve just sent you an email with all the details on how to make use of the guarantee and receive a full refund or switch the size.

Please don’t hesitate to reach out if you have any questions, we’re here to help.

The Ruby Team xx

Rated 5 out of 5 stars

I was so excited to get my Ruby Cup in…

I was so excited to get my Ruby Cup in the mail, it got a bit lost but Customer Service was amazing at helping me get it all sorted. My Ruby Cup found me the next day without any more issues and no need for a new one to be sent.
It took me a few days to figure out how best to fold the Ruby Cup. I love that I can't notice it when I am using it and it was easy enough to use. I would definitely recommend using a Ruby Cup.

June 25, 2025
Ruby Cup logo

Reply from Ruby Cup

Hi Tammy,

Thanks so much for sharing your experience and for recommending us 🌸 We’re glad you found the fold that works for you and that you’re enjoying the comfort of your Ruby Cup!

Lots of love,
The Ruby Team xx

Rated 5 out of 5 stars

10-star review

I've been using Ruby Cup for years (almost 10 years), and I could never go back to pads and tampons.

They have a great product in 2 sizes, and a good quiz that helps you find your size, with many colour options.

Also, for each cup you buy, they donate one to girls in need, which is beyond kind and something I definitely support!

July 14, 2025
Ruby Cup logo

Reply from Ruby Cup

Wow, 10 years, that’s amazing! 💖
Thanks so much for your kind words and for being part of our community for so long. We're so happy Ruby Cup works well for you, and we really appreciate your support.

Lots of love,
The Ruby Team xx

Rated 5 out of 5 stars

Great Product!

Ruby Cup is a great product and the company has wonderful customer service. Thank you so much!

June 16, 2025
Ruby Cup logo

Reply from Ruby Cup

Thank you, Pamela! 💜 We're so glad you love the Ruby Cup and that our team could help!

Lots of love,
The Ruby Team xx

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look