Ruby Cup Reviews 211

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and comfortable design, highlighting how they make periods easier and more enjoyable. Many users appreciate the effectiveness and reliability of both the menstrual cups and period underwear, often noting the high-quality materials and thoughtful features like leak protection. The company's commitment to donating a cup for every purchase also resonates positively with consumers. However, some customers encountered challenges with the menstrual cups, particularly regarding initial insertion and fit, with a few finding certain sizes too large or the material too stiff compared to previous versions. A small number of people also mentioned difficulties with the return process and some issues with the new period panty models for curvier figures, noting that the fabric might expand easily or seams could lose grip.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction with the menstrual... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the exceptional quality,... See more

User experience

People report positive experiences with user experience. Many customers praise the comfort and ease of use of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Switching to the Ruby Cup felt like a total ritual shift—trading those crinkly, bleached disposables for something that actually respects my body! Honestly, the first couple of tries were a messy "lea... See more

Company replied

Rated 5 out of 5 stars

I’d never tried period pants before, but these ones are so good. I’m grateful enough to be able to continue my active lifestyle when on my period, however, I still found myself full of anxiety going t... See more

Company replied

Rated 5 out of 5 stars

I've been using Ruby cup for 5 years now and love it. I just bought a bigger size since my periods got heavier. I like the black option because you cannot see staining on it. Definitely the best purch... See more

Company replied

Rated 5 out of 5 stars

I got my first Ruby Cup in 2015. There are lots of menstrual cup products on the market and it can be hard to choose, but I loved how Ruby Cup supports access to menstrual products for girls around th... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Maternity Store
  3. Plus Size Clothing Store
  4. Toiletries Store
  5. Underwear Store
  6. Women's Clothing Store

About Ruby Cup

Written by the company

rubycup.com

Ruby Cup, a women-led and female-founded global menstrual care brand, was born out of a need for innovation in the menstrual care industry. Since 2011, we have been committed to providing sustainable and high-quality menstrual products to all, including menstrual cups and period pants, catering to diverse needs and body types, including plus size individuals. Our pants sizes range from xxs to 4xl!

Shop Pants Shop Cups Our Impact Contact Us

High Quality

Our products are beginner-friendly and suitable for teenagers, ensuring ease of use and comfort for all users. Crafted from 100% soft, medical-grade silicone, our menstrual cups are not only high quality but also vegan-friendly. Additionally, our period pants are Standard OEKO-TEX 100 Certified , guaranteeing that they are free from harmful chemicals.

Ethical

Giving back and making a change is at the heart of what we do. With every purchase of our menstrual cups, we donate another cup to individuals facing period poverty globally. So far, we've donated over 150,000 , helping to address the issue of menstrual hygiene management in underserved communities.

Additionally, each pair of period panties purchased supports our newly-launched learning centre in Kisumu, Kenya, operated by the Golden Girls Foundation. Through education and empowerment, we strive to create lasting change and improve menstrual health for all.

Join us in our mission to make a difference.

Shop All

Period Care for Good

Written by the company

Fighting period poverty since 2011
Our mission is to enable all people to live their periods safely and with dignity, regardless of their income. We provide a sustainable menstrual health solution, we dismantle menstrual taboos and deliver sound education on reproductive health and menstrual care. Every purchase with us contributes to eradicating period poverty and menstrual shame all over the world, positively impacting millions of lives!

120-Days Money Back Guarantee

No Pressure!

No Pressure!
Our menstrual cups are beginner-friendly! Use our 100% money-back guarantee to get used to your new cup. Want a different size? We’ll exchange it for you, or refund your money with pleasure.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

211 reviews

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Rated 3 out of 5 stars

these are super comfortable

these are super comfortable, but the lining comes unglued after a couple months even with being washed on cold and hung dry.

June 21, 2024
Ruby Cup logo

Reply from Ruby Cup

Hi Joy,

Thank you for leaving us a review and getting in touch. We're sorry to hear about your pants. This is very unusual, and we have reached out to you to get a better understanding of what happened so we can report it to our producers and improve our products. In the meantime, we are working to find the best solution for you in terms of compensation for this mishap. We're confident we'll find a way for you to enjoy the true experience of Ruby Cup period pants.

Let's keep in touch, and thank you again for helping us improve our products.

Lots of love,
The Ruby Team
xx

Rated 5 out of 5 stars

Great product.

Great product.

June 26, 2024
Ruby Cup logo

Reply from Ruby Cup

Hi Rebecca,

Thank you for your kind review!

We hope to see you again in our store.

Lots of Love,
The Ruby Team
xx

Rated 5 out of 5 stars

Love love love!

10/10 initiative and great product

June 3, 2024
Ruby Cup logo

Reply from Ruby Cup

Hi Alessa,

Thank you for your kind feedback! It means the world to us that you're having a good experience with your new period care.

We can't wait to see you again soon!

Lots of love,
The Ruby Team
xx

Rated 5 out of 5 stars

The Ruby Cup is the only cup worth buying!

The Ruby Cup I recently purchased was to replace my old one. Before buying this cup, I tried "Hello" and "Toms" cups & both were utterly inferior. They don't fit or open up properly. I'm so glad I bought another Ruby Cup because it goes in easily & naturally "pops" itself open if I didn't do that properly on insertion.

June 12, 2024
Ruby Cup logo

Reply from Ruby Cup

Hi Rebecca,

Thank you for your kind words. It means a lot to us to hear that you're having a great experience with our cup!

We can't wait to serve you again in the future, maybe with a brand new pair of pants!

xoxo
The Ruby Team

Rated 5 out of 5 stars

Great!!!

The cup is such a life saver and helpful as it doesn’t produce plastic waste. The ruby clean makes it even more convenient because I can just put it in the microwave. Would 100% recommend.

June 10, 2024
Ruby Cup logo

Reply from Ruby Cup

Hi Grace,

Thank you for your kind words. It means a lot to us that you are enjoying your cup! We can't wait for you to try our pants as well.

Lots of Love,
The Ruby Team
xx

Rated 4 out of 5 stars

Great cup, multiplied by 2

First of all, I love the cup, it was so easy to use! I’ve used another cup before, and it was a very good one, but I must say Ruby was better (for me, at least). It’s a bit stiffer than the one I had, which made it easier to insert and more secure in place. No leaks with this cup! The customer service was nice, they responded promptly and offered to send another cup when I contacted them, asking about my parcel. On the downside, it took a lot of time to receive it and they sent the wrong colour, but that’s not the end of the world. Also, it was quite pricier than the other cup I had, but if it helps another girl in the world get her own cup, I’m all for it. Kudos on a job well done!

June 5, 2024
Ruby Cup logo

Reply from Ruby Cup

Hi,

Thank you for your kind words.

We can't wait to serve you again soon!

Lots of love,
The Ruby Team
xx

Rated 5 out of 5 stars

Best menstrual cups I have tried

Best menstrual cups I have tried. Easy to order, arrived in a timely manner.

June 3, 2024
Ruby Cup logo

Reply from Ruby Cup

Hi Andrea,

Thank you for your lovely feedback. It make a world of difference to us and millions of people in the world that receive our donations.

Thank you for your support. We hope to serve you again soon.

xoxo,
The Ruby Team

Rated 1 out of 5 stars

My ruby cup never arrived

My ruby cup never arrived. The tracking information says it was returned to the retailer on 24/05. That was over a month ago and I've had no refund and no email to ask what the problem was or if I want it sent again. I suspect it's a problem with the chosen delivery company because this is the fourth item they have conveniently been unable to deliver to me. (I live in an apartment block with 12 doors to choose from if I'm not in, and I have twice been in when they said they tried. I do not believe they even come to my building. FYI never use Fast Way Couriers Ireland) But I'm very disappointed to have had no communication from Ruby since they received it back.

May 1, 2024
Ruby Cup logo

Reply from Ruby Cup

Hi Charlotte,

We're sorry to hear about that. Thank you for emailing us, as we haven't heard anything from the shipping company.

We are now sending you a new Ruby Cup, which should be with you shortly. Please keep us posted about this. Thank you for bringing this to our attention; we have informed the shipping company so it doesn't happen again.

We hope this shipping nightmare won't affect your Ruby Cup experience, and we are really looking forward to your product review.

Let's keep in touch!

Lots of love,
The Ruby Team

Rated 5 out of 5 stars

Love ruby cup I have been using them…

Love ruby cup I have been using them for over ten years now. It is my replacement but the old one still has no issues. I just figured I should replace it. I would never buy anything else.

May 30, 2024
Ruby Cup logo

Reply from Ruby Cup

Hi Theresa,

Thank you so much for your feedback. We are tearing up as we read it.

Lots of love,
The Ruby Team
xx

Rated 5 out of 5 stars

Love it. Everything about Ruby Cup.

I'm a fan of Ruby Cup since 8 years and just wanted to get new ones for myself.
The delivery was very quick and everything went well. Please stay as you are and do what you love. You are doing a great job. <3

May 30, 2024
Ruby Cup logo

Reply from Ruby Cup

Hi Marie,

Thank you for your kind words. It means the world to us to read such heartwarming comments.

Keep shining bright!

Lots of love,
The Ruby Team
xx

Rated 5 out of 5 stars

Great product!

Ordering a replacement, easy to order and speedy delivery.

May 20, 2024
Ruby Cup logo

Reply from Ruby Cup

Hi Jessica,

Thank you for your kind comment. It means the world to us that you like your Ruby Cup!

Lots of love,
The Ruby Team
xx

Rated 5 out of 5 stars

Cool cup for sports activities

I really like this cup, i've been using it in the last 3 years and I just bought a new one.
It was hard to choose the correct size when I bought the first one (I ended up buying both sizes). What I like is the fact that the silicone is not too soft so it holds its shape well even when I go climbing on the 2nd day. And the support team is nice. Highly recommended purchase

May 1, 2024
Ruby Cup logo

Reply from Ruby Cup

Hi Ioana,

Thank you for your kind words! It means a lot to us that you had a good experience with us, and that you're enjoying your cup.

We hope to see you soon again!

Lots of love,
The Ruby Team
xx

Rated 5 out of 5 stars

Easy to use with lots of educational resources!

I thought about switching to a menstrual cup a year ago and after reading a blog post from Ruby, I finally bought one. Ruby does a great job educating about period cups—including how to insert it and take it out. I was worried I would have trouble with it, but the guidance Ruby provided was very helpful. They even have videos for visual learners like me.
I've been using my Ruby cup for a few months now, and I love that I don't have to use (and buy, and restock) tampons anymore. I also love that Ruby donates a cup to other people who don't have access to period products!

May 2, 2024
Ruby Cup logo

Reply from Ruby Cup

Hi Nicole,

Thank you for your kind feedback and words. We totally understand that switching to menstrual cups is not as easy as it looks, and we are happy we were able to guide you through the process.

Thank you for being part of our journey and for the powerful impact you made on someone's life.

We hope to serve you again soon!

Lots of love,
The Ruby Team
xx

Rated 5 out of 5 stars

Great product, great customer service

I ordered my Ruby cup after seeing it in a YouTube review. After a month the product has still not arrived, so I contacted the customer service. They were helpful. But I didn’t expect that they re-send the product for free and on second attempt it reached me. Really appreciate this! As for the product, it looked big even it was the smallest size. But it was so comfortable, I didn’t feel anything. And it really helped that I watched some videos before trying it out, so I had no leakage problems. I can only recommend it!

March 13, 2024
Ruby Cup logo

Reply from Ruby Cup

Hi Trang,

Thank you for your kind words! It means a lot to us that you had a good experience with us, and that you're enjoying your cup.

We'd love you to know that the person we donated your cup to is also enjoying their new leak-free period.

We hope to see you soon again!

Lots of love,
The Ruby Team
xx

Rated 5 out of 5 stars

Received package

We did not receive the original package and they were fabulous, rapidly resolving the issue and now have the rubycup and looking forward to an environmentally sustainable option which will save a ton on money too!
Yay! and thanks

May 9, 2024
Ruby Cup logo

Reply from Ruby Cup

Hi,

We are so sorry to hear about this, and thank you so much for reaching out.

We really appreciate your feedback so we can improve our service to get you the best experience possible.

Our team launched an investigation, and is working on getting your parcel to you asap.

Your order will be shortly with you.

Thank you again for your feedback, we will be in touch with more updates!

Lots of love,
The Ruby Team

Rated 3 out of 5 stars

An improvement, but not great.

I have heavy periods, and I switched to the Ruby Cup to better manage them. Although it is an improvement over my previous cup because it holds more fluid, I still encounter leaking for about three heavy days. I have to wear a pad in addition to the Ruby Cup to avoid embarrassing leaks.

May 2, 2024
Ruby Cup logo

Reply from Ruby Cup

Hi Jaimie,

We are gutted to hear about that! We would be more than happy to exchange your cup for a different size as that might be the issue.

In addition to the cup, you can also have a pair of period pants so you're extra sure that no nasty stains happen as the pad goes all the way to the back and has the capacity of 3 pads.

Please, email us at hello@rubycup.com so we can find the best solution!

Thank you for your feedback, it is extremely valuable for us, so we can improve our products and services to best match your needs.

Lots of love,
The Ruby Team

Rated 5 out of 5 stars

Highly recommend

Great colours, fit and love the buy one, give one philosophy!

May 1, 2024
Ruby Cup logo

Reply from Ruby Cup

Hi Renee,

Thank you so much for your kind words. It means the world to us that you like your order!

Your impact is life-changing to those who will receive your donation, and we cannot be grateful enough for your support.

We hope to serve you soon again!

Lots of love,
The Ruby Team

Rated 5 out of 5 stars

Lovely service :)

Lovely service :) My package got lost, so they sent me a replacement immediately and it arrived very quickly, in about a week (I chose the slowest delivery option). The support was very friendly and helped me immediately.

May 2, 2024
Ruby Cup logo

Reply from Ruby Cup

Hi Angelina,

Thank you so much for your kind words. Your feedback is super important and helps us constantly improve our service. We are happy you had a pleasant experience with our support team, and we hope to serve you again soon.

Lots of love,
The Ruby Team

Rated 5 out of 5 stars

one cup lasts ten years which is great…

one cup lasts ten years which is great for the environment, giving another to someone in need is beautiful - ive been using RubyCup since 2015 n love them, havent had issues, excellent product n company, THANKS!!

January 1, 2024
Ruby Cup logo

Reply from Ruby Cup

Hi Alison,

Thank you so much for your kind words. We are over the moon to hear that you love your Ruby Cup!

Can't wait to serve you again.

Lots of love,
The Ruby Team

Rated 5 out of 5 stars

Better than tampons and helps women around the world

As I can not use it myself, due to my gender, my review is partly second hand, and partly impression of RubyCup.

After understanding how many societies threat womens period, it feels good to support someone who tries to help them.

And the one I bought for my girlfriend has worked very well so far, easy and comfortable.

I strongly recommend to try this instead of tampons, and if you do, you help RubyCup to help other women.

April 30, 2024
Ruby Cup logo

Reply from Ruby Cup

Hi Martin,

Thank you for being a true ally! We are happy we were a good find for your girlfriend, and to do some good on your behalf.

Lots of love,
The Ruby Team

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