I worked my last event for RubyLemon on December 6th 2025 and I’m still waiting to be paid. This event was a holiday party in Menlo Park, California. I have emailed, called and texted dozens of times... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I guess I've fallen into their scam Never had issues getting paid Both Lisa and Daisy have ghosted me blocked me for the work I did on 3/3 They treat their employees like shit only have their fa... See more
Worked my first and last event with them in Canada on December 6th 2025. Very disorganized, last minute communication and no payment. Lisa Sansom and Daisy Bueno both ghosted my and my co-worker's mul... See more
From the moment we booked the team were all so nice and very professional even though they were so busy with eurovision!! Amy was our fire entertainer and she was amazing!!! The show was for our resta... See more
2.0
Poor
114 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We hired RubyLemon for a recent event…
We hired RubyLemon for a recent event and were genuinely impressed. The team was professional, organized, and brought exactly the right energy. The entertainment looked amazing, and the staff were polished and reliable. Everything ran smoothly, and the guests loved it. Would definitely use them again.
April 12, 2025
Unprompted review
Advertisement
The character actors were very good
The character actors were very good, attentive to our audience and interacted wonderfully with my conductor
May 4, 2025
Unprompted review
The shift was seamless
The shift was seamless, people where fantastic to work with, the event planner was fabulous, and the wedding that I worked itself was gorgeous!
Lisa (who was my main point of contact) was super wonderful! Quick response, professional, and great communicator!
April 26, 2025
Unprompted review
Superstars! Can’t wait to work together again.
Lisa was so great to coordinate with. I love that our phone call was quick and to the point — she immediately executed on what I needed.
Monica showed up and blew me away! I would have been so lost and stressed without her onsite. Monica was thoughtful, proactive, and exercised incredible judgment throughout the entire event. She was so easy to work with and I don’t know how I would have been able to pull this off without her.
April 10, 2025
Unprompted review
Worked for RubyLemonUK and in addition…
Worked for RubyLemonUK and in addition to receiving late payments multiple times I have also not been paid at all for a job I did in September. Nearly impossible to get in touch with, unreliable company for my experience.
September 14, 2024
Unprompted review
Advertisement
We hired Ruby Lemon to handle one of…
We hired Ruby Lemon to handle one of the most important parts of our event. Making sure catering for 206 ppl was delivered on time, and safely to our event. Not only did they make that happen, they appointed Marqi to be our driver and set decor support, who was the epitome of calm and class. He helped keep me safe as I hung decor from a 10’ ladder and most importantly when something came up with picking up the catering he was resourceful and drama free. I truly appreciated Marqi’s demeanor and his responsiveness to the events needs. Well done Ruby Lemon! 👏👏🏿👏🏼
April 4, 2025
Unprompted review
Experienced and thoughtful staff
The staff were very experienced and professional. Jessica and Monica were thoughtful and did not need much direction for my mom’s funeral luncheon. They took care of everything and were so respectful during our time of grief. I would definitely use Ruby Lemon for future events.
April 4, 2025
Unprompted review
Never got paid for an event i worked…
Never got paid for an event i worked for them in December. It's April now ! It don't matter what they say about change of management etc etc..the point remains. You are not paying your employees, pretty much using/abusing our employee time, money and labor. They should be sued big time.
December 28, 2024
Unprompted review
Reply from rubylemon.com
Hi Rupali,
Thanks for your feedback. We want to share that RubyLemon USA is now under new ownership, and important changes have been made to improve the experience for our team.
All staff roles are now W-2 positions since 2025, and payments are processed the Friday following each event. We understand there may have been delays or confusion during the transition, and we truly appreciate your patience.
If you have any unresolved issues or questions, please don’t hesitate to reach out to us directly — we’re here to help and are committed to making things right.
— The RubyLemon Team
Amazing Team
Working for Ruby Lemon was an oustanding experience and proof on how strong team makes an event flow smoothly. The owner, Lisa, is very organized and has a tremendous care for her staff.
I highly recommend hiring Ruby Lemon staff and entertainment for any events!
March 13, 2025
Unprompted review
Reply from rubylemon.com
Thank you so much for your kind words, Rosaria! We're thrilled to hear that you had such a positive experience working with Ruby Lemon. Our team takes great pride in creating seamless and memorable events, and it's wonderful to know that our efforts made a difference. Lisa and the entire team truly appreciate your recommendation—it means the world to us! We hope to work with you again soon
Advertisement
My experience with Ruby Lemon exceeded my expectations!
My experience with Ruby Lemon was flawless! I worked with Lisa she was extremely professional. She understood exactly what we needed for our bachelorette party. Lisa was responsive and answered any questions I had very quickly.
Our party helper was Tadareius Johnson, he was excellent! I’m so glad I hired him to help out as he did such a great job! He was friendly, helpful, professional and also dressed in part for the party theme. I’m super grateful this service went smoothly and even better than expected! So glad I hired Ruby Lemon for my once in a lifetime party!
March 22, 2025
Unprompted review
Reply from rubylemon.com
Jessica, thank you so much for your kind words! We’re thrilled to hear that your experience with Ruby Lemon was flawless. It’s wonderful to know that Lisa and Tadareius provided exceptional service and contributed to making your bachelorette party a memorable, once-in-a-lifetime event.
Your positive feedback is truly appreciated, and we’re delighted that our team met your expectations with professionalism, responsiveness, and attention to detail. We look forward to serving you again in the future.
Bet place to work for
I have been working with RubyLemon for over three months, and I can confidently say that it is an excellent company to work for. Lisa is very respectful, understanding, and organized. The salary is competitive, and there are always opportunities for growth and to increase your bookings if you are motivated.
March 13, 2025
Unprompted review
Reply from rubylemon.com
Thank you so much for your kind words, Daisy! We're thrilled to hear that you're having such a positive experience working with Ruby Lemon. Lisa and the entire team truly appreciate your recommendation—it means the world to us!
Special shoutout to Lisa and her…
Special shoutout to Lisa and her amazing team!
For the past three years, Amazing Ruby Lemon has been an exceptional partner in providing top-tier services for our annual City Hall Iftar. Their dedication to quality, professionalism, and attention to detail has made each event a resounding success.
From their perfectly curated servers to their seamless coordination, they have consistently ensured that everything runs smoothly. Their staff is not only professional but also warm and accommodating, creating a welcoming atmosphere for all our guests.
We highly recommend Amazing Ruby Lemon for any event requiring reliable and high-quality service. We look forward to working with them again in the future!
Shahin
City Hall Iftar Planning Committee Member
March 14, 2025
Unprompted review
Reply from rubylemon.com
Dear Shahin, thank you so much for your thoughtful feedback and for the special shoutout to Lisa and our team! We are honored to have been your partner for the City Hall Iftar over the past three years. It means a great deal to us to know that our dedication to quality, professionalism, and attention to detail has contributed to the success of your annual event.
We truly appreciate your kind words regarding our staff and their commitment to creating a warm and welcoming atmosphere for your guests. We look forward to the opportunity to work with you again and to continue delivering top-tier service for your events.
Thank you again for your support and recommendation.
I would give it 0 or negative review if…
I would give it 0 or negative review if there was an option. The company doesn't care about the employees. It's been 3 months and they still haven't paid me. Do yourself a favor and work for other staffing company. There are maannyyy companies out there even online apps are better than them.
March 13, 2025
Unprompted review
Reply from rubylemon.com
Hi Angel,
Thanks for your feedback. We’re truly sorry to hear about your experience and understand your frustration. We want to share that RubyLemon USA is now under new ownership, and several important changes have been made to improve the experience for our team.
All roles are now W-2 positions, and payments are processed the Friday following each event. We understand there may have been confusion or delays during the transition, and we genuinely appreciate your patience.
If you have any unresolved issues or questions, please don’t hesitate to reach out to us directly — we’re here to help and committed to doing better.
— The RubyLemon Team
Advertisement
Absolutely awful company
Absolutely awful company. Both in the UK and USA. They don't pay their performers and regularly try underhanded tactics to to refuse payment after positive reviews from clients. Still waiting on payments from September and having to take legal action to try to secure it. Potential Performers and Clients alike should avoid.
March 6, 2025
Unprompted review
Reply from rubylemon.com
Hi Andy,
Thanks for your feedback. We’re truly sorry to hear about your experience and understand your frustration. We want to share that RubyLemon USA is now under new ownership, and several important changes have been made to improve the experience for our team. As part of this transition, we are no longer managing bookings or staffing events in the UK.
All roles are now W-2 positions, and payments are processed the Friday following each event. We understand there may have been confusion or delays during the transition, and we genuinely appreciate your patience.
If you have any unresolved issues or questions, please don’t hesitate to reach out to us directly — we’re here to help and committed to doing better.
— The RubyLemon Team
No show with no communication
Had really positive communication before our wedding but on the day, with no notice, nobody showed up. No answer from their helpline. The next day we phoned and were told they'd broken down on the way but by email we were told there was staff sickness. Clearly they didn't have any excuse and were making stuff up.
Can't say how disappointing it was for our wedding.
We got the impression they don't actually book staff and rely on getting last minute people from local agencies the day before.
Despite chasing numerous times they refused to even have a conversation about how to make things right and handed us back and forth between customer service people in what felt like a well rehearsed routine to avoid us.
Do not trust this business!
May 10, 2024
Unprompted review
Reply from rubylemon.com
Hi Peter
Thank you for your feedback, and we're truly sorry to hear about your experience. We want to let you know that RubyLemon is now under new ownership and has recently transitioned to operating solely in the United States. As part of this change, we are no longer taking bookings in England and have made significant improvements in our operations and client service.
We’re deeply committed to ensuring every event in the U.S. is delivered to the highest standard, and we appreciate your feedback as we continue to grow and evolve.
Keep away from this company
My daughter who is a student in Manchester worked in October for a charity event and has still not been paid. Countless calls and messages with no reply. Do not use or work for this company!
October 9, 2024
Unprompted review
Reply from rubylemon.com
Hi Alexander,
Thank you for your message, and I’m truly sorry to hear about your daughter’s experience.
RubyLemon is now under new ownership and no longer operates in the UK. All UK bookings and payments from that period were transferred to PinkBee Entertainment, who took over our UK operations.
If your daughter was booked for a UK event, she should have been directed to PinkBee for payment. We understand how frustrating this situation must be, and we want to help ensure she gets the correct support.
Please feel free to email us at info@rubylemon.com, and we’ll be happy to provide the appropriate contact details for PinkBee Entertainment.
Ruby Lemon won't pay money owed
Worked an event in mid September and have not been paid since and it is almost November. I have emailed countlessly and have even had correspondence with the owner who claimed she would get to the bottom of it. Lisa did nothing but ignore me and my emails. Do not work for this staffing company, you will not be paid.
September 13, 2024
Unprompted review
Reply from rubylemon.com
Hi Christy,
Thanks for your feedback. We’re truly sorry to hear about your experience and understand your frustration. We want to share that RubyLemon USA is now under new ownership, and several important changes have been made to improve the experience for our team. As part of this transition, we are no longer managing bookings or staffing events in the UK.
All roles are now W-2 positions, and payments are processed the Friday following each event. We understand there may have been confusion or delays during the transition, and we genuinely appreciate your patience.
If you have any unresolved issues or questions, please don’t hesitate to reach out to us directly — we’re here to help and committed to doing better.
— The RubyLemon Team
Advertisement
If I could give this 0 stars I would
If I could give this 0 stars I would. I worked for ruby lemon on their shots team. Not only was I ignored mid shift when I had a medical emergency, my fiance my sister and my mother all rang to let them know I had to leave early to seek medical attention. I have yet to be payed and this was in August. I am owed a fair bit of money and have rang at least 40 times. The receptionist I speak too bless her heart has been absolutely wonderful in apologising and trying to get me through deserves 5* a possibly a box of chocolates for dealing with me so many times. On top of that the other staff didn’t show up for shifts I was left high and dry, no support or help in a place where there was a few hundred people, do not use this company and if your looking at working for them beware you will be either shorted on money or straight up not payed.
August 24, 2024
Unprompted review
Reply from rubylemon.com
Hi Alyssa,
Thanks for your feedback. We’re truly sorry to hear about your experience and understand your frustration. We want to share that RubyLemon USA is now under new ownership, and several important changes have been made to improve the experience for our team. As part of this transition, we are no longer managing bookings or staffing events in the UK.
All roles are now W-2 positions, and payments are processed the Friday following each event. We understand there may have been confusion or delays during the transition, and we genuinely appreciate your patience.
If you have any unresolved issues or questions, please don’t hesitate to reach out to us directly — we’re here to help and committed to doing better.
— The RubyLemon Team
Do not use!!!!
Absolutely horrific company, please do not waste your money. Booked rubylemon for waitressing staff for our wedding on 14/09/24. Staff never arrived, was told by company “ oh thats odd, they had been sent”. They proceeded to tell us they would send another x 2 members but they never materialised. Ruined our wedding day, and to top it off took days of calling relentlessly to get our money back. Avoid at all costs!!
September 14, 2024
Unprompted review
Reply from rubylemon.com
Hi Christina,
Thanks for your feedback. We’re truly sorry to hear about your experience and understand your frustration. We want to share that RubyLemon USA is now under new ownership, and several important changes have been made to improve the experience for our team. As part of this transition, we are no longer managing bookings or staffing events in the UK.
All roles are now W-2 positions, and payments are processed the Friday following each event. We understand there may have been confusion or delays during the transition, and we genuinely appreciate your patience.
If you have any unresolved issues or questions, please don’t hesitate to reach out to us directly — we’re here to help and committed to doing better.
— The RubyLemon Team
Do not use this company
Do not use this company. Totally unreliable. Booked two servers and 10 mins before the party was told one server was unable to make it. Luckily people at the party helped to man the BBQ. I am still awaiting a refund. Have sent 3 e mails to remind them and nothing refunded yet.
August 31, 2024
Unprompted review
Reply from rubylemon.com
Hi Deborah,
Thanks for your feedback. We’re truly sorry to hear about your experience and understand your frustration. We want to share that RubyLemon USA is now under new ownership, and several important changes have been made to improve the experience for our team. As part of this transition, we are no longer managing bookings or staffing events in the UK.
All roles are now W-2 positions, and payments are processed the Friday following each event. We understand there may have been confusion or delays during the transition, and we genuinely appreciate your patience.
If you have any unresolved issues or questions, please don’t hesitate to reach out to us directly — we’re here to help and committed to doing better.
— The RubyLemon Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.