This company charges for delivery and you have to pay full price for a return . Paid 5.95 delivery for a 70e dress and then had to pay 9e to return it . Would not order again . Most companies offer fr... See more
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See what reviewers are saying
I saw the ads on FB but wasn’t sure so I checked out online website & ordered my items in confidence, the quality is fantastic and super fast delivery with an post in Ireland. I will definitely order... See more
Items arrived really quickly . Beautiful clothes and excellent prices especially sales . Sent one item back, it didn’t suit me and had a refund the next day. Excellent service . Have dealt with them b... See more
Website user friendly always brilliant selection. Love that if your size not available you can enter your email and if restocked they will send an email alert. Delivery so quick, quality always fantas... See more
Company details
Written by the company
Online Boutique with fabulous brands hand picked by us, from all over the world to the very best of our own - exquisite Irish labels! We ship worldwide daily from Ireland
Contact info
Mount Alexander, Y25YT91, Gorey, Ireland
- +353539406000
- shop@rubyrouge.ie
- rubyrouge.ie
4.7
Excellent
2K reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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This company charges for delivery and…
This company charges for delivery and you have to pay full price for a return . Paid 5.95 delivery for a 70e dress and then had to pay 9e to return it . Would not order again . Most companies offer free returns or subsidise it . Cannot spend nearly 15e just to try in a dress.
April 14, 2026
Unprompted review
Reply from Ruby Rouge
Unfortunately most companies do not offer free or subsidised returns, what they actually do is add an extra percentage to each product to cover the cost of a return should it happen, which actually means items not returned end up being more expensive to cover those that do. If you take the 70e dress you mentioned and would like the company to pay the delivery and return costs for An Post, how much profit would be left for the company. If that dress was returned 3 times for example how long would a business survive? Delivery and return costs are part of an online business model, same as parking, petrol and time is spent going to a physical store, yet no one seems to complain about those. We are totally transparent on our pricing, we don't artificially add extras to our prices to cover free delivery or returns.
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The package arrived the next day
The package arrived the next day. Very quickly. The dress is beautiful.
January 26, 2026
Unprompted review
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Beautiful dress and great value
Beautiful dress and great value. Prompt delivery. Highly recommended
January 6, 2026
Unprompted review
The clothes are true to size and good…
The clothes are true to size and good quality.
And delivery is swift.
December 22, 2025
Great service
Ruby Rouge provides a great variety of quality products, with fast delivery.
December 22, 2025
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Really dreadful customer service
This boutique has a really dreadful customer service. They show no appreciation for custom and if you are a regular customer and return some items although keep a lot of items, they ban you from purchasing from the website altogether "because of the cost of packaging." They do this despite charging for delivery.
November 29, 2025
Unprompted review
Reply from Ruby Rouge
As most of our loyal customers will attest to we do indeed offer appreciation for custom and a high emphasis on customer service. To do this to the best of our ability and ensure our company continues to do so we have terms and conditions which include the maximum time in which to return items for a refund as well as a fair usage policy, which is available on our website. All delivery charges we collect are used to pay for that delivery via our logistics partners, and are not income to us. Where we feel we can no longer match a customer’s particular expectations, or this policy is exceeded, we communicate with that customer to advise them of this, as it is no longer beneficial to either party.
Liked the trousers but I had to shorten…
Like the trousers but I had to shorten them by 5 inches even though I oredee short.
October 22, 2025
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Excellent service
Ordered on a Thursday evening, arrived by Monday morning. Dress came in perfect condition and exactly as the pictures looked. True to size. Very happy with my order 🥰
October 6, 2025
Unprompted review
I love Ruby Rouge and I loved the top
I love Ruby Rouge and I loved the top, it was delivered as usual well wrapped and very quickly, however I had previously purchased another top from the same brand, in the same size and it had just a bit more room, I'm keeping the top but would be more comfortable is there was the same amount of room in it . Women's clothing is very variable in sizing and even within the same brand a size can very a good bit. It would be great if each item is categorised as true to size, size up or size down to help consumers when choosing an item.
September 21, 2025
I’ve not received my order
I’ve not received my order, so therefore I’m a bit disappointed as I ordered over a week ago ( I am in the uk though )
I obviously cannot review the item of clothing.
Hopefully it will arrive soon and I’ll be happy !
August 22, 2025
Reply from Ruby Rouge
Unfortunately due to new Customs regulations following BREXIT it has become increasingly difficult to send item to the UK, and this was the reason you didn't receive the item in a satisfactory timeline. As we have many loyal and happy customers there we have tried everything we can to improve the delivery service but to no avail, and as a result we can no longer ship to the UK. We hope this will change sometime in the future but as of now it is out of our hands.
Really happy with my beautiful dress…
Really happy with my beautiful dress and great costumer care
June 21, 2025
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Based in the U.K
Based in the U.K, first time ordering from Ireland so wasn't sure about sizes. Dress arrived in 5 days which was great. Perfect fit, I'm an uk 12, good quality and colour as seen on website. I'll definitely be buying from Ruby Rouge again.
July 1, 2025
Unprompted review
Easy on line Order
A Very easy on line service for ordering clothes & quick delivery = Very Happy with experience 😊
February 19, 2025
Excellent service will definitely…
Excellent service will definitely purchase again from Ruby Rouge
May 22, 2025
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