Rugdlife Reviews 27

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

The RUGD Power Brick is a total game-changer! I love how it charges my devices super fast with USB-C and USB-A, whether I'm out camping or on the move. Plus, the built-in camping light is a sweet touc... See more

Rated 1 out of 5 stars

One of the two cables that I ordered only worked once and then refused to charge. OK these things happen but the prosses of trying to contact the company to report the problem is terrible. I filled... See more

Rated 5 out of 5 stars

Great battery, small and compact but strong and durable, it also for what I need is a good battery capacity on it! Not only is this a great battery from a good, reliable and trustworthy company, the d... See more

Rated 5 out of 5 stars

Ordered the power banks and charging cables. Both items are excellent quality and look like they will last a long time. Currently using them in Greece as I type this. Will order some more when I get h... See more


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

27 reviews

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Rated 1 out of 5 stars

Very poor customer serviceOne of the two cables that I ordered…

One of the two cables that I ordered only worked
once and then refused to charge.
OK these things happen but the prosses of trying to contact the company to report the problem is terrible.
I filled in the form on the website 3 times over three days with no response.There is no phone no for customer support so started a return for refund that sent an auto response saying they will contact me by e mail at a later date when they have decided that I can return the defective cable no mention of them paying return postage.Not impressed won’t use again and will be very wary of any company not offering a customer support phone no

September 16, 2024
Rated 4 out of 5 stars

Hopefully

I am hoping that this one lasts longer than 18 months got to say I was disappointed because the last one cost more than this one did and at the price I could buy a pack of five leads which will break we no that but they might just last longer that the Rugd so I will be giving it another chance fingers crossed

September 9, 2024
Rated 5 out of 5 stars

A great product

A great product, great capacity for recharging when you out and about.. looks great and i.p. rated with a good “Rugd” case and clip point and then you have an LED torch and built in S.O.S beacon!
Fantastically thought through product!

June 5, 2024
Rated 5 out of 5 stars

This thing rocks – highly recommended! 🙌

The RUGD Power Brick is a total game-changer! I love how it charges my devices super fast with USB-C and USB-A, whether I'm out camping or on the move. Plus, the built-in camping light is a sweet touch. It's waterproof and tough, so no worries about accidents. This thing rocks – highly recommended! 🙌

November 3, 2023
Unprompted review
Rated 5 out of 5 stars

Mighty tough…

So a USB C cable isn’t usually that exciting, it’s not like a jewellery purchase but Rugd customer experience is up there with the best! I wanted a cable for my new phone, my experience of a well known product supplied by a fruit named company isn’t great, they’re ok initially I gen just seem to give up, this cable was recommended online, when I looked it was on offer and looked mighty tough, so I bought one, turned up early and far better packaged than I expected, looks and feels solidly made almost child proof (kids will destroy anything, not even diamonds stand a chance!), charges quickly and data transfer is quick, would definitely recommend one of these 👍

October 30, 2023
Rated 5 out of 5 stars

A brand that I trust.

Easy to find as I have purchased this item previously, I cannot see the Airtag holders that I purchased ever letting me down. RUGD is a brand that I trust.

July 3, 2023
Rated 5 out of 5 stars

Outstanding Product

Ordered the power banks and charging cables. Both items are excellent quality and look like they will last a long time. Currently using them in Greece as I type this. Will order some more when I get home for some other family members. Extremely fast postage which is a bonus.

June 29, 2023
Rated 5 out of 5 stars

Great battery!

Great battery, small and compact but strong and durable, it also for what I need is a good battery capacity on it! Not only is this a great battery from a good, reliable and trustworthy company, the delivery was the next day! Only thing I will say is that although it is packaged in a small protected box already it is then just put into a bigger box with no other packaging to support it, so the box itself might get a bit knocked around! But generally just a great item and a great company!!!

May 10, 2023
Rated 1 out of 5 stars

The goods did not arrive

The goods did not arrive, was send back and i did not get full refund. I still want the goods...

March 12, 2023
Rugdlife logo

Reply from Rugdlife

Hello Tomas,

We apologise for your recent experience when ordering the UK’s No.1 Power Bank & Camping Lantern.

We have investigated your order carefully and noticed that the reason your order did not arrive to you is because the courier required additional import information from yourself. They contacted you numerous times, but you did not respond.

As a result, the courier initiated a return to sender shipment and our system automatically refunded your order minus the shipping in full.

For further clarification and support on this, please contact us at help@rugdlife.com or contact us via the Contact Page on our website.

Kind regards,

#RUGDLIFE

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