Rug Editorial Reviews 2,156

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,672 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently delighted with the products, often describing them as perfect, beautiful, and of excellent quality, with many appreciating the soft feel and vibrant colors. The variety of styles and designs available is a significant draw, allowing people to find items that perfectly match their home decor. Reviewers frequently praise the fast and efficient delivery service, noting that items often arrive quickly and with good tracking information. The website's accuracy in depicting products, including colors and descriptions, is also highly appreciated, ensuring that customers receive exactly what they expect. However, some customers also noted issues with delivery, specifically mentioning problems with FedEx, including failed deliveries and difficulties with collection. A few other people also felt that the quality of the fabric and print was not to their liking upon arrival, leading to returns.

What people talk about most

Product

Consumers find the product to be positive, with many praising the quality, design, and how well it matches... See more

Quality

People report positive experiences with quality, with many reviewers praising the great quality and vibrant... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the fast and... See more

Order

Customers consistently note positive experiences with order, praising the easy and fast ordering process,... See more

Website

Customers had positive experiences with the website, finding it easy to navigate and use for ordering. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love my rug.... its perfect, really finishes off the room. It is thin as described, its lies beautifully, hardly creased. The faux wool is soft. It is such good value. Yes. Im delighted. Read... See more

Rated 5 out of 5 stars

A great experience- there is an incredible variety of styles to choose from and I bought two completely different ones colours, one faux wool and one standard. Both are stunning and stand up to my cat... See more

Rated 5 out of 5 stars

Great service. Free international shipping and returns with FedEx which made it so much more tempting to buy! I was worried the rug may be tacky (as children’s stuff tend to be) but I’m sooo glad we o... See more

Rated 5 out of 5 stars

The Rug is just perfect! Tons of different design allowe you to choose one (or more) which fits your room style and I also like the feelings when staying on it. Going to buy another but smaller piec... See more


Company details

  1. Carpet Store

Written by the company

Washable rugs in styles you love. Rug Editorial specializes in machine-washable rugs, offering a wide range of styles and colors to suit any home. Combining convenience with design, these rugs are made to be both beautiful and easy to maintain.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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1-star

Replied to 66% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Dreamy beautiful Millie Vintage Floral Garden

I got the Millie Vintage Floral Garden, with the softer finish. It looks even better in real life than in the pictures! I was a bit worried about possible creases, since it’s a very thin rug, but I was surprised how quickly they disappeared after I vacuumed it. I initially wanted to buy two, but said it’s safer to buy one first, and if I’m happy, get the second one, but now I’m very tempted to actually buy more than two, and replace some of our existing rugs. Needless to say, I am extra happy with the purchase. It also came in just a few days, no issues whatsoever with the delivery. Super safe buy, highly recommend it!

May 13, 2026
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Rated 5 out of 5 stars

So Good Immediately Reordered

We liked the first rug we ordered so much we immediately ordered another exactly the same.
Great quality and colourful merchandise, fast delivery and lovely people to deal with. Highly satisfied and recommend without hesitation

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

I love love love love my rugs

I love love love love my rugs, definitely ordering more. So easy to vacuum, i have 3 dogsz 2 huskies that shed a lot, very easy to clean, colors are perfect and the quality is amazing. Thank you

May 12, 2026
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Rated 5 out of 5 stars

We received our rug today and we…

We received our rug today and we couldn’t be happier! It is exactly what we were looking for. We love the fact that the company offers a wide range of dimensions, as well as two different types of materials. We chose the thinnest which is perfect for our use and especially our dog. Her fur won’t be sticking to the rug anymore and we will finally be able to enjoy a big, easy to clean, washable and most importantly very pretty rug! Thank you!!

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

I love my new rug

I love my new rug, it's even better than online, and so soft. I really recommend the faux wool. Shipping was fast and free, and the prices are great. Now that I know the quality and designs are amazing in person I will be ordering more for the rest of the house!

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

A truly amazing rug

A truly amazing rug! High quality material, a great design that doesn't look fake or like cheap printing and with a luxurious feel. Also, great customer service, I asked that they expedite delivery due to my travelling and got a response twice within a day. A great company, that clearly aims at acquiring long term clients.

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

Love these rugs

Love these rugs. they look great, feel great, and cleaning is incredible. One day after placeing the rug, our cat dirtied the rug with hairballs and it was a breeze to clean. A little dishsoap and sponge and I cannot even find where the hairballs were.

May 11, 2026
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Rated 5 out of 5 stars

“Exceeded Every Expectation – Incredible Quality & Customer Service

After doing a lot of research, I finally decided to order from Rug Editorial, even though I was slightly skeptical at first because the reviews were so good (4.9 on Trustpilot is pretty rare!). But honestly? They completely lived up to the hype.

The day after placing my order, I changed my mind about the colour and reached out via email and Instagram to see if it was possible to adjust it. They replied quickly and changed the colour for me with absolutely no hassle and no extra charge, which I really appreciated.

The customer service throughout the whole process was fantastic. They shipped with FedEx and I was kept updated every step of the way. Delivery was originally expected on Wednesday, but it actually arrived on Monday instead.

The rug itself looks absolutely incredible. The colours are super vibrant, the print quality is amazing, and the low-pile finish is perfect for pets (especially cats!). I also got the rug underlay/rug pad, which is thin but really soft and works perfectly underneath.

Another thing I loved was how easy it was to lay out. Even though the rug is large, there were no creases at all when unpacking it, and both the rug and rug pad went down effortlessly.

I’m genuinely thrilled with the whole experience and can thoroughly recommend Rug Editorial. Amazing quality, amazing customer service, and an all-round fantastic experience.

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

I was a bit skeptical when ordering…

I was a bit skeptical when ordering because the reviews were so good despite the affordable prices. When I got my rug without any delivery issues, I was very impressed with the softness and the quality of the print on it! It completely changed my living room and it’s officially my favourite room in the house now.My daughter wants one for her room too!!

April 14, 2026
Unprompted review

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