Rug Editorial Reviews 2,063

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,626 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently pleased with the products, highlighting the excellent quality and the wide variety of styles and designs available. Many appreciate the vibrant colors and how well the rugs match the descriptions and images on the website. The delivery service is frequently praised for being fast, efficient, and providing good tracking information, making the overall ordering process smooth and hassle-free. Some people, however, were dissatisfied with the quality of the fabric and print upon arrival, leading them to initiate returns. A few customers also noted that the colors of the rug were slightly different in person compared to the website, or that the edges were not hemmed, which caused issues with robot vacuums.

What people talk about most

Product

Users express high satisfaction with the product. Many customers praise the quality, design, and vibrant... See more

Quality

Clients share positive opinions on quality, frequently praising the softness, vibrant colors, and overall... See more

Delivery service

Consumers consistently report positive experiences with delivery services. Many reviewers highlight the speed... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the quick and easy... See more

Website

Reviewers highlight positive aspects of the website. Customers found it easy to navigate and order, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A great experience- there is an incredible variety of styles to choose from and I bought two completely different ones colours, one faux wool and one standard. Both are stunning and stand up to my cat... See more

Rated 5 out of 5 stars

Love my rug.... its perfect, really finishes off the room. It is thin as described, its lies beautifully, hardly creased. The faux wool is soft. It is such good value. Yes. Im delighted. Read... See more

Rated 5 out of 5 stars

I purchased the Vera runner rug for my kitchen and I am so glad I did!! It's lovely, washable, and adds the final stylish touch that was missing in my kitchen. I will definitely get another one f... See more

Rated 5 out of 5 stars

Fantastic service from start to finish. It is always a risk buying online when you cannot feel the item for quality etc. However the excellent reviews made my mind up. I was so excited to receive my b... See more


Company details

  1. Carpet Store

Written by the company

Washable rugs in styles you love. Rug Editorial specializes in machine-washable rugs, offering a wide range of styles and colors to suit any home. Combining convenience with design, these rugs are made to be both beautiful and easy to maintain.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I love it

The quality of the rug is amazing I totally love it and the colors as expected from pics.

May 15, 2026
Unprompted review
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Rated 5 out of 5 stars

We love the carpet

We love the carpet! We barely made our mind between two different ones. Now I can't wait for our sofa to arrive and to order a big carpet under it too. Also when we wanted to return one carpet it was no problem, so the customer service is also great!

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing!

I’m in love! Not only is it beautiful but it’s the comfiest and softest rug. 100% recommend and will buy more for the other rooms.

May 11, 2026
Unprompted review
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Rated 5 out of 5 stars

As a dog owner very satisfied with my order

I am very satisfied with my order. I ordered the Kilian Modern Arch Stripe Rug 75 x 215 CM and it really is just as described; high quality, anti-slip material and most importantly completely washable. I have a dog which tested it within the first week and I can say it successfully passed the test. =)

April 28, 2026
Unprompted review
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Rated 5 out of 5 stars

Fabulous rug

Received my fabulous Genevieve rug promptly. It's perfect, colour is exactly the same as shown on their website and the quality is great. Once the rug was placed the folds literally disappeared within 24 hours. Highly recommend.

May 11, 2026
Unprompted review
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Rated 5 out of 5 stars

Super

Super! Really happy with my rug and true to the photos on the site. Will buy again

April 20, 2026
Unprompted review

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