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The first purely online rug stores in Australia with 1000’s of satisfied customers. If you want one of the best collections of rugs online at the best prices, shop with confidence at Rugs Direct. We ship Australia wide and offer quality products at aff...
Rubbish company and rubbish courier.
Couldn’t find their way out a paper bag.
Left hand doesn’t know what the right hand is doing.
Had the order out for delivery for over a week
Waste of time Waste of money, should have gone to Dunhelm. One star is too good for them !!
Ordered rug after checking it was in stock &would be delivered next day. It did not turn up, &when I phoned them told not in stock, could take a few weeks for del so I canceled order. I then ordered a different rug to be delivered next day & immediately phoned them to confirm. Only to be told rug not in stock, would come from Germany at least 2 weeks was given refund both times
Rugs direct are very difficult to deal with. No phone number they answer. A rug purchased, lost, not delivered, going to be delivered, not following up, I have to followup, email, keep asking, resorting to Social Media to be heard - more than a month - no delivery. Be careful shopping from this online store - when a rug arrives (I have purchased in the past) it is great - when it goes wrong - they are no where to be seen, heard or contacted. Have made several attempts to connect - now going to lodge a formal complaint with the Department of Fair Trading.
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