Excellent rug. We saw it being used in a room setting at RedBrick Mill in Batley and knew immediately that it would work for us. Having looked at several, the price surprised us. We were half expe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Rug just arrived and we are thrilled with it . The online pictures were true to the product and excellent quality. I was struggling to find many large square rugs available, so this 250 x 250 was pe... See more
Company replied
Great website, easy to navigate, good choice. Was easy to order and deliver wasn't too long, however I'm not a fan of how to pack the rugs by folding them, rather than rolling them. I've ordered 2 r... See more
Company replied
We absolutely love the new rug! We searched a long time for a large kelim type rug that was colourful but not super bright. This one is perfect. It really lifts the room and pulls all the elements t... See more
Company replied
Company details
Written by the company
Rugvista — Helping People to a Home They Love. We founded Rugvista in 2005 with a clear mission and purpose: we help people to a home they love by making it simple and enjoyable for our customers to find the perfect rug. From the very beginning we have focused on offering high-quality rugs at fair prices while providing a seamless and convenient shopping experience. Today we are proud to be one of Europe’s leading online rug retailers serving customers across multiple countries. Our collection includes over 30,000 rugs ranging from traditional hand-knotted Oriental designs to modern machine-woven styles; each rug is carefully selected to ensure quality, durability and timeless design so our customers can feel confident in every purchase. We believe that shopping for a rug should be just as enjoyable as living with it: that is why we provide clear product information, detailed images and an intuitive online store. Reliable delivery across Europe, flexible return policies and friendly, responsive customer support make the shopping experience simple, safe and stress-free for every customer. Headquartered in Malmö, Sweden and operating across Europe, we combine Scandinavian design values with international craftsmanship and modern e-commerce solutions. Our team works every day to improve our services, expand our selection and inspire confident interior choices for every home. We are committed to building long-term relationships with our customers by providing high-quality products, excellent service and a shopping experience that is transparent, trustworthy and consistently enjoyable. At Rugvista we help our customers create spaces that feel personal, welcoming and beautiful—one rug at a time.
Contact info
Lodgatan 11, 21124, Malmö, Sweden
- +44 20 3808 9940
- info@rugvista.com
- rugvista.co.uk
4.6
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful rug!!!
August 15, 2026
Reply from Rugvista
Dear Briggitte,
Thank you for your review! We're really pleased to hear you're happy with your purchase.
We hope you enjoy your new rug for a long time to come.
Before I put discount codes up mark clearly that it's only for over a certain amount it's misleading
It's got lots of choice and good prices
August 14, 2026
Reply from Rugvista
Dear Sam,
Thank you for your review!
We're glad to hear that you're happy with your new rug! We're sorry to hear that the discount code terms were unclear. We understand how this could be frustrating, and we appreciate you bringing it to our attention.
If there's anything we can do to make your next experience even better, please don't hesitate to let us know.
Reply from Rugvista
Dear David,
Thank you for your review! We're really pleased to hear you're happy with your purchase and that you love your new rug.
We hope you enjoy your new rug for a long time to come.
Kind regards,
Rugvista Customer Service
Reply from Rugvista
Dear Sue,
Thank you for your review! We're really pleased to hear you're happy with your purchase and the photos on our website.
We hope you enjoy your new rug for a long time to come.
Kind regards,
Rugvista Customer Service
Reply from Rugvista
Dear customer,
Thank you for your kind review! We're happy to hear that you were satisfied with our quick service and the quality of your purchase.
We hope to see you again soon!
Kind regards,
Rugvista Customer Service
Nice rug runner
The rug runner is good quality and is suitable for purpose. Delivery was very good.
July 29, 2026
Reply from Rugvista
Thank you for your kind review!
We're delighted to hear that you're happy with the quality of your rug runner and that it meets your expectations. It's also great to know that your delivery went smoothly.
Thank you for yout trust!
Kind regards,
The Rugvista Team
A really attractive and comfy rug
A really attractive and comfy rug. As described on the website. Arrived quite quickly from Malmo.
Great product, good service.
Be using Rugvista again
August 1, 2026
Reply from Rugvista
Dear customer,
Thank you for your review!
We're glad to hear that you're happy with your new rug! If there's anything we can do to make your next experience even better, please don't hesitate to let us know.
Kind regards,
Rugvista Customer Service
Really easy to use website, great range of rugs
Really easy to use website. Great range of rugs and carpets, good details of products and range of sizes on offer.
August 7, 2026
Reply from Rugvista
Dear customer,
Thank you for your review!
We're glad to hear that you're happy with your new rug! If there's anything we can do to make your next experience even better, please don't hesitate to let us know.
Kind regards,
Rugvista Customer Service
Great rug arrived on time and was just…
Great rug arrived on time and was just as the picture
August 12, 2026
Reply from Rugvista
Dear Paul,
Thank you for your review!
We're glad to hear that you're happy with your new rug! If there's anything we can do to make your next experience even better, please don't hesitate to let us know.
Kind regards,
Rugvista Customer Service
Reply from Rugvista
Dear Lisa,
Thank you very much for taking the time to share your wonderful feedback.
We are delighted to hear that you are happy with the quality of your rug. Providing our customers with high-quality products and an excellent shopping experience is always our top priority, so it is very rewarding to know that we met your expectations.
We sincerely appreciate your trust in Rugvista and hope that you enjoy your new rug for many years to come.
Thank you once again for choosing Rugvista. We look forward to welcoming you back in the future.
Kind regards,
Customer Service
Rugvista
I love my new rug
I love my new rug. It was delivered really quickly and was exactly right for my room.
August 10, 2026
Reply from Rugvista
Dear Hilary,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you love your new rug and that it is exactly right for your room. It is also great to know that your order arrived quickly and that you were happy with our delivery service.
Your kind words mean a great deal to us and motivate us to continue providing high-quality products and excellent service to all of our customers.
Thank you once again for choosing Rugvista. We hope you enjoy your new rug for many years to come, and we look forward to welcoming you back in the future.
Kind regards,
Rugvista Team
Lovely colours, great quality
Really easy to find what you want on the site - I have already bought one rug from you and wanted another to match for the other end of the hallway. Lovely colours, great quality, just the statement I needed for our entrance hall.
Just wish you did runners to match...well worth considering.
August 8, 2026
Reply from Rugvista
Dear Fee,
Thank you for your review! We're really pleased to hear you're happy with your purchase.
We hope you enjoy your new rug for a long time to come.
Kind regards,
Rugvista Customer Service
I received the rug with stain circles…
I received the rug with stain circles spots.
I tried to wash them but with no avail.
July 21, 2026
Reply from Rugvista
Thank you for your feedback.
We're very sorry to hear that your rug arrived with marks.
Please contact our Customer Service team at info@rugvista.com and include a few photos of the rug showing the issue. We'll be happy to investigate the matter and help you find the best possible solution.
Have a nice day!
Found the rug I wanted and a straight…
Found the rug I wanted and a straight forward website to use. Thank you.
August 6, 2026
Reply from Rugvista
Dear Richard,
Thank you for your review! We're really pleased to hear you're happy with your purchase and our website.
We hope you enjoy your new rug for a long time to come.
Kind regards,
Rugvista Customer Service
We love the style of the rug but it's…
We love the style of the rug but it's been shedding like mad since it arrived and we're worried it's never going to stop
August 6, 2026
Reply from Rugvista
Hi,
Thank you for taking the time to share your feedback.
We're delighted to hear that you love the style of your rug, although we're sorry to hear about the shedding. Shedding is quite common with new wool rugs, especially during the first months of use, and it will gradually decrease over time with regular care.
If you feel the shedding is unusually excessive or you have any concerns, please don't hesitate to contact our customer service. We'll be happy to take a closer look and help you further.
Kind regards,
Rugvista Customer Service
Good website & easy ordering process
Good website. Easy ordering process. Needed to contact customer service who were very helpful.
August 5, 2026
Reply from Rugvista
Dear customer,
Thank you for your review! We're really pleased to hear you're happy with your purchase.
We hope you enjoy your new rug for a long time to come.
Kind regards,
Rugvista Customer Service
Great impact
This is a really great rug for making an impact. It’s perfect for the kitchen as it’s plastic and wipable
August 4, 2026
Reply from Rugvista
Dear Matt Welsh,
Thank you for your review!
We're glad to hear that you're happy with your new rug! If there's anything we can do to make your next experience even better, please don't hesitate to let us know.
Kind regards,
Rugvista Customer Service
Great rug at a sensible price
Great rug at a sensible price, delivered quickly. Only thing I could fault is that it really needs an anti slip mat underneath it. Why not put one in with the rug - they aren’t very expensive and it would make the purchase complete instead of having to search for one the right size and wait for delivery. It makes the rug safe and I’m sure you could bulk buy so it would cost you very little.
July 22, 2026
Reply from Rugvista
Dear customer,
Thank you for your review! We're really pleased to hear you're happy with your purchase.
We hope you enjoy your new rug for a long time to come.
Kind regards,
Rugvista Customer Service
Convenience and cosiness in one
The rug arrived very quickly and could be delivered to a pick up point that was convenient to me. The rug itself is beautiful. It feels warm me cosy underfoot and hopefully will be hard wearing.
July 21, 2026
Reply from Rugvista
Dear Christine,
Thank you for your review!
We're glad to hear that you're happy with your new rug! If there's anything we can do to make your next experience even better, please don't hesitate to let us know.
Reply from Rugvista
Dear David,
Thank you! Great to hear your rug arrived well and that you're happy with it. We hope it's just right for your space!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.