Rula Reviews 

5,172
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,646 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly appreciate the intuitive, user-friendly website and detailed provider bios, which make scheduling appointments, tracking upcoming sessions, and choosing the right professional extremely simple and efficient. People consistently praise the incredible helpfulness, warmth, and deep professionalism of the staff, noting that regular therapy sessions provide truly meaningful personal progress. However, some customers also noted difficulties contacting customer support when dealing with unexpected prescription or account issues. A small group of reviewers also experienced frustrating situations regarding missed appointments, unhelpful provider communication, and administrative problems that negatively disrupted their ongoing treatment journey.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing their providers as professional,... See more

Service

Consumers find service to be positive, highlighting how easy the booking process is and noting that insurance... See more

User experience

Users describe positive interactions with user experience, highlighting that the platform is easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My therapist is simply a perfect fit, clear, concise, thought provoking insight with a great spirit. I think being able to tell rula who you are looking for and then giving you options of who to be ab... See more

Rated 5 out of 5 stars

Taking the first step is always hard but Rula made it easy. You tell Rula what kind of provider you are looking for and what approach you are looking for (CBT, humanistic, Christian...etc). Being able... See more

Rated 5 out of 5 stars

Scheduling my appointments was easy and in most cases follow ups were already booked for me! I never thought therapy was for me because I've always thought I had a good understanding of myself. Re... See more

Rated 5 out of 5 stars

I am very happy with Rula. I was able to find a good therapist, and the price is reasonable -- it takes my insurance! I found this experience to be way better than BetterHelp, which felt like a waste... See more


Company details

  1. Mental Health Service
  2. also in
  3. Marriage Counselor
  4. Psychiatrist
  5. Psychologist

Written by the company

Our mission is to make mental healthcare work for everyone.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.5

All reviews

(5,172)

1,568 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I really like my therapist

I really like my therapist! She is easy to talk to, listens, understands, but also challenges me in my thinking. She is helping me to understand myself and grow.

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Experienced no problems with Rula.

Experienced no problems with Rula.
Very well organized.
My only suggestion is important:
PLEASE ADD ANOTHER CATEGORY TO THE CHECK IN APP, THAT'S 'OVER THE PAST 2 WEEKS, ETC....
HAVE YOU EXPERIENCED ANY OF THE THESE.
PLEASE ADD "A FEW DAYS".
Thank you!
VJH

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

Ease of use on the website

Ease of use on the website. Setting up appointments and rescheduling or choosing a therapist is user friendly. I am blessed to have found an amazing Christian therapist Tina Green she is very gifted and blessed. Thank you Rula

August 31, 2026
Unprompted review
Rated 5 out of 5 stars

As a single mom

As a single mom, it can be difficult to find the time for self-care involving therapy. However, Rula makes it easy to get the care I need from the comfort of my home.

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

Having had a hard time finding a…

Having had a hard time finding a Therapist I felt would connect, On Google, I happened to come across Keviin Hawk. I felt instantly that he could very well be the one I needed. Rula was wonderful. Easy to set up. My first visit, which was yesterday, I left Kevin's office feeling content and comfortable.. Thank you all.

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing number of great providers

Amazing number of great providers, excellent customer service and just a feeling of "finally!" finding a place I can truly get the help I've needed for a very long time. AND they take my weird insurance.

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

My therapist is excellent

My therapist is excellent. We have been working together for a couple of years and I am so grateful for the deep understanding and trust we’ve built. The administration of the therapy is also very good, the booking, billing and login logistics work perfectly. I couldn’t be happier with the service and I recommend it to friends constantly.

September 3, 2026
Unprompted review

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