Runaway The Label Reviews 3,421

Disappointing Experience with Dress Order
I ordered a bridesmaid dress in size XXL from Runaway The Label during their EOFY sale, only to be told after purchase that the item wouldn’t be restocked. This was incredibly stressful, as it was the final dress needed for my bridal party and I had trusted the website’s availability.

The situation was poorly handled overall. I was left scrambling for a solution with no ability to hold stock or get a guaranteed restock, even though I’d already paid. For something as important as a wedding, you’d expect better transparency and reliability especially when dealing with bridal items where timing matters.
I’ve accepted store credit, but the experience left me frustrated, disappointed, and wary of relying on Runaway The Label for anything time-sensitive again.

Runaway The Label? More like Run-AWAY from the label. The marketing had me convinced I was ordering something chic, elevated, and wearable — but what showed up looked like a pair of toilet paper shorts. Don’t get me started on the buttons on the shorts — you know, the ones that magically do not exist on the model shots. What are we hiding, Runaway?

The fabric feels like it came from the reject pile of a Shein factory, yet somehow this was marked up 500% to pretend it’s premium. Spoiler alert: it’s not. It’s fast fashion in disguise, wrapped up in a marketing bow of deception and Facetune.

I don’t care how many influencers are paid to twirl around in this nonsense — behind closed doors, this brand is cutting corners like it’s an Olympic sport. You can’t get away with selling this level of quality and hoping no one notices.

Do better.

If i could give 0 stars I absolutely would.

I bought a dress and it broke within an hour of wearing it. I emailed to ask for a new one to be exchanged and they refuse completely because "i already wore it". Were replying quickly until I stated that I’m legally entitled to a full refund or a new item. Sent only half the money I spent, along with a rude email from Mia, who has been unhelpful and rude throughout all communications. Had to email a further three times and message their insta to get the other half of the refund. Also commented about my experience on their instagram and they straight up deleted it instead of addressing it. Never order from here unless you want expensive items that break in an hour, or customer service who are rude and ignore what you say. Refund is still pending.

Their express shipping to the US is horrible. I placed my order on 6/13. They say their dispatch time can take 1-3 business days. Until the item is dispatched, there is no way to track the order.

It is now 6/24 and I have yet to receive notification of dispatch. I have no idea what is going on with my order, because I cannot track. I emailed customer service over 2 days ago and have heard nothing. I just expected more for the price of their clothing and shipping.

Part of my order was a dress for a wedding party. I have to now order something else, because I have zero faith that my item is even close to being shipped.

I had a very disappointing experience. I placed an order from Dubai and was shocked by the poor quality of the item. On top of that, I paid extra for delivery, and they don’t accept returns—only offer store credit. My total was $150, but if I wanted to return it, I’d only get $100 in store credit and would have to pay an additional $40 for return shipping.

DHL was begging runway the label to accept the return, but they said through the item away.

*****You apology is not acceptable and your customer service is extremely rude and unhelpful.

In the end, returning the item costs more than it’s worth. Their customer service was extremely difficult to deal with, and the product quality is far below expectations. Honestly, it’s not worth the money, and I strongly advise against ordering from them.

Extremely inaccurate sizing, I don't believe any of their clothes fit their models. Bought a skirt from them with my usual size, way too big, got a smaller size, and still massive. Add to that their return policy is horrible - no exchange policy, meaning if you want another size you would have to pay the return fee ($10+), and they don't offer refunds, just store credit, so you're stuck in a constant loop of buying and returning. Clothes are not well-priced or cute to justify this either.

I would give zero stars if I could. I ordered a dress from this store, followed the sizing guide exactly, and it still didn’t fit properly at all. When I reached out for a refund, I was told they only offer store credit, which is absolutely unacceptable for an online purchase where trying on items isn’t possible.

This kind of policy shows complete disregard for customers. If a product doesn’t fit and can’t be used — especially when purchased in good faith based on the store’s own size guide — a refund should be the standard. Instead, they hide behind a store credit-only return policy, forcing you to spend more money on something you no longer want or trust.

Online shopping requires a degree of flexibility from businesses — especially around fit. The fact that they take no responsibility for this and offer no proper resolution shows exactly what kind of company they are. I won’t ever shop here again and I would strongly advise others to avoid this store.

I made the mistake of not reading the full sentence after the website saying that they offer full returns. I missed out the store credit bit. When you have an online store, multiple items are ordered for various reasons including choice and size. Not offering a full refund means that you are scamming customers by forcing them to buy another item from your store only. I haven’t come across this before and it’s extremely disappointing. I will neither be recommending the store to anyone nor will I be buying from them again.

I ordered multiple of the same dress in different sizes and colours. The team (specifically Mia) was amazing to deal with and helped me through the returns and exchanges process.

Having no refund option for an online store is a huge con. The dress I purchased wasn’t made well and now I’ll have a credit note (which I still haven’t received) to risk on another item.

Product was different from pictures, low quality material. Requested to do a return which I had to do at my own cost then once they received it they refused to issue a refund, only store credit which is not clearly stated on their website.

Great customer service and very quick communication! Thank you

Customer service was super kind! They emailed me back right away about my item and everything got sorted out :)

Just ordered the most gorgeous dress from Runaway, such great quality!
On top of that I emailed Mia about a question I had and she was so kind and fast to respond.
I highly recommend this store!!

I’ve ordered a few items during the Easter sale period. Due to a system glitch, i didn’t get what I wanted. I was very disappointed so I emailed customer service. Thank god for Mia from customer service who was able to assist and have my dress in my size delivered in a timely manner! Absolute angel

Had trouble with an order and Mia kindly assisted me with exactly what I needed. Couldn’t be happier!!

I was super disappointed in the size and fit of the items I purchased! On top of that I was unable to exchange for the correct size and was made to pay for shipping to return the items. Not great service :(

Runaway label have always been amazing, any issues and they sort it immediately. Thankyou just love your products

They are so quick to respond. They reached back to me in less than 5 minutes for a question about restock 💕

Customer service from Mia at head office is A+
Actioned my enquiry so fast to make sure I get my dress on time. Thank you xx