Runaway The Label Reviews 3,416

Love Love this store! usually.. the stuff is EXACTLY as you see online. the fit is always as it is on the models .the quality also SO good! its my go-to! Customer care is also exemplary

Return policy is awful, esp for an online store. Fabric is very cheap, honestly I’ve ordered better stuff off shein. Packaged in that horrible crinkly cheap plastic. Swimwear that I purchased for $150 dosnt even stay up in the water as the design and fabric is so poor. So disappointed. My fault for ordering $600 worth of clothing without checking the return policy more thoroughly.

Pros - wide range of designs, some really original patterns and I genuinely love some of the purchases I've made. Responsive customer service and I've had no problems with the returns process when I've had to use it. I own at least five or six of their shirts that I absolutely love and wear often.

Cons - wild variations in product quality, two shirts of apparently the exact same design, only differing in colour (MASON black v ROMAN blue), will be made from two different material blends. Two shirts have arrived in very different shades than pictured on the website (NICK Navy & White is Brown & White on the website photo but is Light Blue & White in real life; AZARIAH is orange & white on the site, arrives red & white irl). On both occasions the company have told me this is a photography/lighting quirk. It's not, it's a clear misrepresentation of the product.

One shirt arrived with the lower hem curved instead of straight - it looks ridiculous on and needs to be adjusted professionally (NICK). The OWEN knitted shirts also cannot be put on a hangar as the mesh gets kinked out of shape at the shoulders where the cloth hangs off the edge of the hangar. You get a really unsightly warp/bubbling effect.

Trust the negative reviews!!!!!! . My daughter tried on the. Cheaply made and looking dress that looked good on website. it wouldn’t go over her body, I popped it back in the return bag a few days later to get a bigger size.
They received the return parcel and emailed me saying “mo refund” as the dress had a stain on the inside. I advised we did not make the stain (looked like fake tan, noting my daughter doesn’t wear that as she is brown skinned) They said you should have inspected the inside of the dress - it didn’t fit and I don’t normally look for inside a dress that should have been brand new but appeared to be second hand and they took no ownership. Should have trusted all the negative reviews.. $170 out of pocket Do not buy from them. They are scam artists. Consumer affairs have been contacted. They have well and truely ruined my daughter’s 16th birthday party outfit.

This was my first purchase and probably the last! I bought a dress to wear in a really special wedding, got a faulty dress, sent an email explaining the issue, attached multiple photos and has been over than a week and no response!

I’ve purchased several times and the quality is always excellent. Shipping is prompt and fit etc is spot on. Wouldn’t hesitate to recommend this website.

The team of Runaway the Label have been awesome! I sent an enquiry yesterday hoping to see if a specific dress would be re-stocked. I got a reply within hours letting me know it’ll be a few short weeks until the dress will be restocked- thankgod!! These dresses are absolutely beautiful, my bridesmaids will be wearing them for my wedding!
Thanks again Runaway x

They do not provide refunds on returns and force your hand to purchase again by giving you store credit. In addition to that they also make you pay for returns postage. So its cost me 140AUD to buy from a store that the sizing doesn't work for me. Pretty had and unethical.

Don’t buy a dress from them unless you know it’s perfect and fits perfectly. They don’t refund even if they sell you a dodgy dress. Seriously I could have got a better dress from Temu or SHEIN and the customer service would have been better also. They did not want to help me pretty much telling me that there is nothing wrong with the dress and they are following consumer regulations. I explained that I need a dress in for a function in a week and an half.I was happy to do an exchange until they say turn around time could be up to 10 days. I found them rude and unhelpful. You also have to pay postage to return. So now I’m out of pocket postage and a dress. Now I’m going to have to buy another dress. They didn’t care what so ever. All they care about is a sale. Worst experience!!!

These shirts are of the highest quality , simply stunning , I now have four !! , Great customer service and fast postage

Incredible customer service, they are so quite and really kind! I love ordering from Runaway, they deserve all of the success! Also special mention to Mia, she's a great customer service representative 🩷

My wife had bought a dress on here for my her birthday, she tried it on (normally a medium) and the dress was way too large despite the size chart. Sizing was very inconsistent, and poor quality material. Can't return it because I don't want a store credit, why would my wife buy another crappy made dress from the same people.

I bought the Olivia maxi dress in black. While the style of the dress was amazing the manufacturing process was not. The black dye came off all over my hands and nails while at my event. Without thinking when I got home didn’t realise the colour had also transferred to my whole body and I woke to my very expensive white sheets grey, I then proceeded to find grey finger marks on everything I had touched when I came home which I’m yet to be able to remove from all surfaces. I never thought a dress could cause so much damage. Before leaving a public review I contacted the company to kindly bring their attention to the issue for at least an apology. I did not request a refund or any type of compensation as I understand these things happen. But it’s now been 10 days and they couldn’t even find the time to a knowledgeable my feedback. I’ll never purchase from this company again.

Avoid at all costs. The dresses look great, sure - but they're very poorly made. I bought the Elsa Maxi Dress in July and wore it to a wedding 3 months later. After an hour the top of the dress had stretched to the point that I had to be sewn in which is beyond a joke on a dress that was almost $160.

Save yourself the heartache and just buy quality items from brands you can actually trust to get the job done.

Customer service initially refused a return because I'd worn it (incorrect under Australian consumer law), but as pointed out I am entitled to a remedy on a faulty product and now they're claiming I only had 7 days to notice the fault and 30 from then to return it. Just avoid buying from them altogether. The customer service is atrocious.

This place is a total and complete scam. I ordered a $150 dress I intended to wear as a bridesmaid dress. The dress arrived looking substantially cheaper and lower quality than the photo. It was absolutely unwearable. When I went to return it, I was informed 1. that you could only get store credit and 2. there would be a $50 fee for my return. I reached out to customer service to try to talk to someone about if there were any other options. I was first met with an autogenerated reply from a bot, and then when I replied (several times) asking to speak to a real person, I was completely ignored. Now I am stuck with the low quality dress and out $150. Avoid this place at all costs.
[EDIT - 10/31] After Runaway reached out to me below, I explained the issue, and they once again ghosted me. I have followed up eight times, and no response. The company replies to reviews to try to look like they will make it right. They won't. I am now even more convinced this place is a sham, and it is abhorrent that such a fraudulent company continues to operate. Stay far away.

The item I purchased was
A not sized correctly
B was damaged when received
C would not credit/refund their error
D do not take any responsibility

Fabric is double lined but too tight on second layer near breast area so it flattens your boobs and makes it look like there’s a weird seam halfway up the fabric in that area. If I sized up it wouldn’t help so I’m not sure the issue but it looks that way upon further view of the dress model and they just angled it out to hide it

I think Runaway the label are easy to deal with returning is easy and shipping is fast

First of all - to not have a refund (only exchange policy) in 2025 is a joke and very backwards. I purchased 2 dresses not realising that I couldn't refund them as they didn't fit well - now I'm stuck with a voucher I don't want.

Secondly, their customer service is a joke! They told me I couldn't have the exchange because there was a makeup mark on one of the dresses - they didn't even attach a picture. When I finally got the picture, I saw it was the smalled mark that can be easily wiped off. They didn't respond until I emailed them a second time and when they did, Mia said " I had read your previous message and was removing the makeup from the dress myself - which is why I'm only responding now. That said, I have honoured your return, and have issued store credit for both items that were returned."

Saying that she couldnt reply to me because she was wiping the mark (it had been days) has to be a joke?? As I suspected, the mark easily came out. Now I have a voucher with nothing to use it on....