Absolutely as described and very happy with the trainers. Only down side was the delivery time and the tracking information given. I ordered them well in advance of a holiday I was going on, I wante... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Would have been 5 stars but the box was pretty squashed in transit 4 days from Spain to the uk pretty fast! but the trainers inside were not damaged for more than 50% saving on the adidas website I a... See more
Cheaper prices than most UK high street shops and fast delivery. Trainers arrived well packaged and fitted perfectly, half sizes are seldom available but I was able to get them by ordering with Runner... See more
Company replied
Absolutely delighted! Fabulous Asics trainers arrived in well under a week from ordering. I’m in the UK so wasn’t sure how long the order would take to come or if tax would be payable to the UK post o... See more
Company replied
Company details
Written by the company
Runnerinn is a specialist online store that focuses on selling high-quality running equipment at discounted prices. Runnerinn stocks a large range of clothing, shoes and accessories for runners of all abilities, with many types and styles available. For runners, the right footwear is essential to enjoying the sport, as they will help to avoid unnecessary injuries and blisters. Runnerinn offers a large and varied range of running shoes, from top brands such as Adidas, Nike, Asics, New Balance, Mizuno and Saucony. The website allows customers to choose the right shoe by selecting for their price, speed and comfort. For more advanced runners, Runnerinn also has a great selection of specialist stockings and barefoot running shoes. The range of clothing at Runnerinn includes everything from outerwear such as leggings and jackets to underwear and socks, and there is also a selection of heart rate monitors and running technologies to browse. Runnerinn is one of the 18 stores of the Tradeinn group featuring a 30,000m2 main logistics centre, with over 2,5 Mio legitimate products and over 10,500 trusted brands available to ship to over 180 countries around the world with fast delivery times and a 30-day returns policy.
Contact info
C Pirineus 9, 17460, Celrà, Spain
- +34932 20 00 89
- support@tradeinn.com
- runnerinn.com
4.1
Great
11K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good on delivery promise and no…
Very good on delivery promise and no taxes to pay as all included upfront for UK orders. Couldn't ask for more.
January 20, 2026
Unprompted review
Reply from Runnerinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Advertisement
lost in the ether
I had ordered at Runnerinn a couple of times before, but I don't think I will do so again. On December 16, I ordered a pair of running shoes to my parent's house, where I was going to stay for the holidays until after new year's. Since the delivery estimation was Dec. 19-24, I was sure that I'd get the shoes even if there would be a delay. I finally left on January 3rd, without having received the shoes. On January 5th, I got notice that a delivery would be made soon, which I cancelled, since I won't be back until summer. It took another ten days for the shoes to go back, and I can see that Runnerinn received them on the 15th. I tried to contact them to arrange reimbursement, but the answer I got had nothing to do with my request. I have since tried a second time, but no answer. Maybe they are completely overwhelmed with trying to expand beyond Spain, but if they would at least acknowledge the problem and answer my messages with something related to my inquiry, I'd be a lot more confident that I'll ever get my money back...
Edit: my order number is 64916400 and I would appreciate if this can be resolved, but overall system will have to be improved significantly to detect and resolve orders stuck in limbo...
December 16, 2025
Unprompted review
Reply from Runnerinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
absolutely no customer service.
absolutely no customer service.
the delivery has been put on hold by the shipping company.
it has been 5 days since I've opened a case about my order (65451284) and it is impossible to have a real answer that does not come from a bot.
I'll never buy again from you
January 20, 2026
Unprompted review
Reply from Runnerinn
Dear Gian Piero,
We are very sorry for your comments, we did not intend to delay your order and we take full responsibility for our actions and any inconvenience that arises.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
16/01/2026 09:53 Your shipment will be available for pickup shortly. You will receive a notification with the details.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service.
Please accept our sincerest apologies for any inconvenience caused.
Kind regards
Order arrived safely
I was very dubious about ordering from here after reading reviews online. However I’m pleased to say the trainers turned up within 2 weeks of ordering. They arrived 5 days later than it estimated. The order came from Spain, via the Netherlands to the UK I believe from checking the tracking, but Royal Mail delivered them safely today so no issues here. (I ordered with credit card for better consumer protection just in case)
January 19, 2026
Unprompted review
Reply from Runnerinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Dodgy company, no support, refuse refunds. AVOID!!!
Very dodgy. Ordered some trainers, due to arrive last wednesday. It's now Monday and no sign of them. Email Support and they just keep auto-replying with a broken tracking link. No sign of human support. Will be starting a chargeback with my bank.
EDIT: Just to be clear, I have emailed them several times with my order details, every time they send an automated message telling me my order is on the way with a broken tracking link. It's now been over a week since ordering and the courier still doesn't have the parcel. Have attempted to get a refund but I just receive the same AI response.
EDIT 2 (because this seems to be the only place they reply?): Please get your customer service team to reach out with details on a refund asap. Service your customers instead of trying to save face on TrustPilot!
EDIT 3: You have sent me several emails saying that you would not refund even though the item was missing. And now you're saying this is because I complained to PayPal? VERY suspicious practices with no attempt to put things right
January 13, 2026
Unprompted review
Reply from Runnerinn
Hello,
We are very sorry that our service did not meet your expectations.
Normally, we process refunds.
However, since you have an open PayPal dispute, the amount can now only be refunded by PayPal, please consult their deadlines!
Thank you for your understanding and patience. Should you have any further questions, please do not hesitate to contact us.
We apologize for any inconvenience.
Sincerely,
Advertisement
DO NOT BUY FROM THIS SCAM COMPANY!!
DO NOT BUY FROM THIS SCAM COMPANY!!
ORDER AND PAYED FOR ITEMS THAT ARE NEVER DELIVERED!!
BUYER BEWARE!
There will be a bot response to this review..
December 22, 2025
Unprompted review
Reply from Runnerinn
Dear Customer,
We are very sorry for your comments, we did not intend to delay your order and we take full responsibility for our actions and any inconvenience that arises.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
2026-01-10 02:07:00 IN TRANSIT - EXPORTED PARCEL ON TRANSPORT TO COUNTRY OF DESTINATION
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
Your comments will be taken into account for continuous improvement.
Best regards,
Feel scammed
Charged £6.99 delivery for trainers that cost £44 and charged £11.99 to return them when they didn't fit and were funny shape. I'd looked for return price before purchase and couldn't find one for UK, just that it was 'very easy to return' so thought it was included in high delivery price. Didn't arrive quickly and turns out they are bring returned to Spain. Feels like I've been scammed. Actually returns label was for UK so even more Scammy cost. They make it very hard to return too.
I had contacted you and got nowhere. Postoffice said I should have been charged £4.25 for the postage service used
January 14, 2026
Unprompted review
Reply from Runnerinn
Hello,
We are truly sorry to hear that our service did not meet your expectations.
For any after-sales issues, please always contact the relevant department. To check the status, updated information, and messages related to your claim, please visit our website and log in by clicking in the upper right corner and following this path: My Account > My Orders > View Return Status.
We have taken your feedback seriously and forwarded it to the appropriate department to continuously improve the quality of our services.
We apologize for any inconvenience.
Sincerely,
Rude/blunt customer service after order…
Rude/blunt customer service after order arrived late.
January 12, 2026
Unprompted review
Reply from Runnerinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
No refund 6 weeks after return
I’ve been waiting 6 weeks for a refund. I have proof the return has been delivered on 2nd Dec yet they claim they have not received it. Customer service is useless- you just get a template reply. I would never buy from here again and would suggest you avoid too
January 10, 2026
Unprompted review
Reply from Runnerinn
Dear Customer,
We would like to inform you that a refund of 90.95 GBP was successfully processed via adyen on 22/01/2026 09:36:28
Kindly check your account to confirm the transaction. If you have any questions or need further assistance, we are here to help.
Thank you for your attention.
Best regards,
Advertisement
they promise quick deliveries just to…
they promise quick deliveries just to get your order and then they will delay it for as long as they can. am waiting already for 4 working days after their latest delivery date and guess what: still don't know when it will leave their warehouses. if you have urgency please choose other platform. this one is unreliable
January 5, 2026
Unprompted review
Reply from Runnerinn
Dear Customer,
We are very sorry to hear that you rated our service as not meeting your expectations.
We are working hard to continually improve our service. However, occasionally, delivery bottlenecks may occur due to duplicate orders and real-time inventory management, or due to delayed deliveries.
In this case and unfortunately, we can only pass on to our customers the delivery times indicated by our suppliers.
Please note that you are always shown the estimated date for a product that is not available in our warehouse when you add it to your shopping cart.
Remember that you can modify or add items to your order from your account or cancel the order at any time if you prefer not to wait any longer for a product.
On the contrary, you will receive an email as soon as the order is shipped with the carrier's tracking number and the invoice.
We have taken your comments into account and have forwarded them to the relevant department in order to continuously improve and take measures to improve the quality of our services as well.
Please excuse any inconvenience caused.
Best regards
Don't order from this company
Don't use this dodgy company. Placed an order on the 20th December. It said delivery will be 23rd December. Still not received!! They keep saying they will make a ticket and contact me soon as ive obviously asked for a refund so i can buy from a reputable company, and of course, still waiting.
They say they'll deliver and have no intention of delivering when they claim, just to get you to place an order.
Disgusting company!
December 20, 2025
Unprompted review
Reply from Runnerinn
Dear Customer,
We are very sorry for your comments, we did not intend to delay your order and we take full responsibility for our actions and any inconvenience that arises.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
Your comments will be taken into account for continuous improvement.
Best regards,
Avoid at all costs
Unable to obtain a refund for returned running shoes. They sent the wrong size. Unhelpful and deceptive communications. In my opinion a rouge and unreputable trader - not to be used. Avoid- not worth the hassle or the loss of money. I would rate negative if possible.
October 22, 2025
Unprompted review
Reply from Runnerinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Scam - DO NOT BUY FROM HERE
Scam - ordered trainers and after 6 weeks they still had not arrived. Contacted customer services multiple times over the next few weeks and got no reply until I said I would report it to my credit card company. They then made me submit a ‘lost order’ form and they never updated me after that. After 10 weeks I went through my credit card company to get a refund. Not sure how there are positive reviews as it seems to be a complete scam - if you buy from them, definitely do it through your credit card company or expect to lose your money as the company refused to cancel my order and refund me.
October 1, 2025
Unprompted review
Reply from Runnerinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
Advertisement
Returns
The return is really clumsy and difficult with a lot od instructions. I wouldn’t use this company again.
December 28, 2025
Unprompted review
Reply from Runnerinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
Too slow & long delivery wait
I ordered an Addias long sleeve runners shirt on November 29th. It was supposed to arrive Dec. 9th. It has still not arrived. Today is Dec. 22nd.
My daughter & son-in-law came into town for an early Christmas celebration, which we had on Dec. 20th. Unfortunately, the shirt which is a gift for my son-in-law, has not arrived.
I've contacted Customer Service which was of no help. They just keep referring me to the tracking number for the U.S transportation company, bur offer no additional assistance.
I would not recommend ordering anything from this company- way too slow & excessively long delivery periods & poor customer service.
November 28, 2025
Unprompted review
Reply from Runnerinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
If there would be negative stars...
If there would be negative stars, I'd take them. My package never arrived and they blamed it on the local post and never gave me my refund. They wanted the shoes back. How could I do that if they were never delivered?
In addition, whenever I wrote to customer service, they just answered one liners saying to claim to the post office.
Please just buy your shoes from a reputable and responsible store.
November 27, 2025
Unprompted review
Reply from Runnerinn
Dear Isaac,
We are very sorry to hear that you rated our service as not meeting your expectations.
Please be assured that the experience of our customers is very important to us.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
If you need more information or assistance, please contact our customer service team by emailing to support@tradeinn.com.
We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Thank you for your reply
Thank you for your reply! Its certainly quicker than contacting you directly!!
I have sent copies of order? Photos? Order number? I have given everything that was requested, just feel its a delay tactics!! I cant do anything else. Just very unfair!!
So nothing will happen its been going on since October, so realistically I won't be compensated for the faulty hole in jacket!!! Not good service!!
October 22, 2025
Unprompted review
Reply from Runnerinn
Dear,
We are sorry for this inconvenience, if you have received a wrong/defective/incomplete product or simply want to return it you would need to open a return request through your account please.
Opening a return request does not always mean that you want to return the product. It also means that you want to claim some issues related to the order you received. (for example, the item is missing from the order, missing customization, the product does correspond to the image etc.)
Please log in to your account using your email address and password and select My Orders. Then click on the order, select the reason that best suits the situation and follow the instructions.
Our apologies again for the inconvenience.
Best regards
Advertisement
My advice - shop elsewhere…
I paid for postage and packing when I placed why order at £6.99 - not cheap.
The Royal Mail requested a further £5.00 as the postage hadn't been paid at all - not their fault.
Messaged Runner Inn for a refund of the P&P - no response.
Disappointing lack of customer care.
**My advice - shop elsewhere**
December 12, 2025
Unprompted review
Reply from Runnerinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
This has been one of the worst online…
This has been one of the worst online shopping experiences I’ve ever had. I ordered an item over 9 weeks ago, and the company has failed to deliver anything.
They have ignored emails, failed to provide updates, and have not refunded my money despite being clearly in the wrong. The total lack of professionalism and accountability is shocking.
No customer should be left waiting this long with zero communication and no product. I’ve now had to escalate this through my bank/payment provider because the company simply refuses to resolve the issue.
In my experience, this company has shown unreliable service, poor communication, and no responsibility for fulfilling orders. I strongly recommend that others think twice before purchasing.
Response - Order number: 62503799
Date of order: 02/10/2025
December 4, 2025
Unprompted review
Reply from Runnerinn
Dear Customer,
We are very sorry to hear that our service did not meet your expectations.
Please be assured that the experiences of our customers are very important to us. We have therefore investigated and forwarded your case to our shipping department once again, you will receive an update immediately!
Update:
A full refund has just been issued, you will receive the corresponding amount within the next few days.
05/12/2025 10:03:16 - Abono Sin Material importe : 96.48 GBP
Please also take into consideration that every shipping company has established protocols as well as timeframes and deadlines which is why the issue could not be resolved earlier.
In general, shipping issues take a long time to be resolved for the reasons mentioned above and unfortunately require a lot of patience from us and above all, our customers.
We apologize for the inconvenience.
Kind regards
Reply from Runnerinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.