Runner's Sports logo
Visit website

Runner's Sports Reviews 329

•
TrustScore 4 out of 5

4.1

Activewear Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the quality of the products, often highlighting the shoes as excellent. Many people are very satisfied with the efficient and prompt delivery service, noting that items arrive quickly and in good condition. The customer service team is frequently described as helpful, professional, and responsive, with many consumers appreciating their support and assistance with various inquiries and processes like returns. However, some customers experienced issues with their orders, including products not being available after purchase or receiving incorrect sizes. A few other people also felt that the customer service was a bit slow in responding to queries or that they did not receive email notifications regarding shipping and delivery.

What people talk about most

Product

Users describe positive interactions with product, highlighting good quality and satisfaction with purchases,... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the helpfulness and efficiency of the... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising fast and prompt... See more

Order

Customers had ambiguous experiences with order. Many reviewers praised the quick delivery, with some... See more

Service

Clients share positive opinions on service, consistently highlighting the excellent and professional support... See more

Based on these reviews

Rated 4 out of 5 stars

Ease of use of the app. Hoka Clifton 9’s have a narrow and wide version but it doesnt specify on their website but luckily i got the wide version which is what I wanted. I assume its because i sent th... See more

Rated 4 out of 5 stars

They assist very well and attended. I just give 4 star only because they did not update me that my order is not available.but the time i call the costumer service he assist me verywell.

Rated 4 out of 5 stars

The product procurement & delivery experience was smooth. However, I got no email informing me that the product was shipped (or even after it was delivered), which was a disappointment. Luckily, I... See more

Company replied

Company details

  1. Activewear Store

Contact info

4.1

Great

TrustScore 4 out of 5

329 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 63% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Advertisement
Rated 5 out of 5 stars

Excellent

I’ve ordered thrice already from Runners.ae and have never encountered any issues. Items are delivered fast. Good discounts. Original items.

August 6, 2024
Unprompted review
Rated 3 out of 5 stars

Discrepancy in Pricing and Unfortunate Purchase Experience

I recently visited your store to purchase the On Cloud X 4 and paid AED 835, only to discover it is priced at AED 789 online, including delivery. This price difference is quite frustrating. Additionally, I encountered an issue with purchasing the Cloudmonster online. After completing the purchase, I received an email stating that the item was no longer available and that a refund would be issued. This experience has been exhausting and confusing, especially given the discrepancy in pricing.

Eventually I'm interested in the Cloudmonster 2 PAF. Please let me know when it becomes available.

July 29, 2024
Rated 1 out of 5 stars

I got shoes (on cloud X4) delivered

I got shoes (on cloud X4) delivered
The quality of the product is extremely bad - the finishing is so bad - glue showing around the shoes soles - i have big doubts the product wasn’t original - returned it the same day i received - i have pics for review - btw still don’t have a feedback on the return status …

July 29, 2024
Advertisement
Advertisement
Rated 5 out of 5 stars

Good shoes, good customer service.

Bought Asics running shoes - the size fits and comfortable. The shoes were supposed to be on sale, but was not able to redeem it. A customer service asked me to place an order again to get the discount and went through. I appreciate the assistance and the patience given to me. Highly recommend this shop and will be buying again.

May 1, 2024
Unprompted review
Advertisement
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look