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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and exceptional customer service, often highlighting their patience and dedication. People frequently commend the smooth ordering process, the quality of the products, and the excellent value for money. Many consumers appreciate the efficient communication and the timely delivery of their orders, often noting that the products exceeded their expectations. However, some customers also noted an unexpected additional cost for engraving, leading to a disappointing experience for a few.

What people talk about most

Staff

Consumers consistently express high satisfaction with the staff. Reviewers frequently highlight individuals... See more

Order

Users describe positive interactions with order processes. Many customers highlight the efficiency and... See more

Service

People report positive experiences with service. Customers consistently praise the quality, efficiency, and... See more

Product

Reviewers mention positive feedback about product. Customers consistently praise the high quality and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I volunteer at a youth football club which has 470 registered players in Hampshire, UK. We have a prize giving day at the end of the season and each year we order the bespoke medals from Running Imp f... See more

Rated 5 out of 5 stars

We have used runningimp for a number of years now for medals and trophies for our annual swimming club awards. Their choice, service and in particular value for money are second to none as we wouldn’t... See more

Rated 5 out of 5 stars

We have been ordering medals from Running Imp for the last three years. Their designs are always a talking point at our races and the help we receive during the design process has been top notch. O... See more

Rated 5 out of 5 stars

We've used Running Imp a couple of times before for some release medals, and they've always arrived looking great. We've just ordered another set for our game devs for a new release coming next year a... See more


Company details

  1. Sports Memorabilia Store
  2. Sporting Goods Store
  3. Trophy Shop

Written by the company

We are Running Imp, specialists in Sports Medals, Standard Medals, Engraved Custom Medals, Trophies, Race Numbers, Signs & Event Supplies


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Brilliant experience with Tanisha

Brilliant experience with Tanisha. She came back to me with quotes, adjusted orders (many times) and was efficient, friendly and really really helpful.

Very happy with the final design, price and general experience. Wouldn't hesitate to use them again.

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Catia was super helpful with my order and the medals were delivered very quickly. Thank you.

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service
Ordered our race numbers from Running Imp, good quality, very prompt with delivery and always professional.

April 11, 2024
Unprompted review
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Rated 5 out of 5 stars

Brilliant!

Absolutely amazing service from start to finish from Catia. Brilliant design with everything we needed included with very prompt responses and follow ups. From someone who didn’t really know what I could ask for she was patient and knowledgeable and we are very happy with the end design and a good price too. Thank you Catia and Running Imp

February 8, 2025
Unprompted review
Rated 5 out of 5 stars

I work with Catia each year for an…

I work with Catia each year for an annual order. She is absolutely super. Catia picks up work we've done previously and makes the re-ordering process super simple. I look forward to working with her again next year!

January 31, 2025
Unprompted review
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Rated 5 out of 5 stars

5 Star!!!

Tanisha has always provided a positive experience for me when ordering from Running Imp. Discussing the requirements, preparing the proforma, processing the order and arranging a delivery day - 5 star!! Thank you.

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

I have ordered many medals and trophies…

I have ordered many medals and trophies etc over the years and have never had a reason to complain. Anything wrong they put right immediately. Delivery is always on time and correct. I have dealt with different people at Running Imp but one person in particular stands out in my eyes - Tanisha Pearce. She always performs well and is a credit to your Company.

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

Tanisha FTW!

I had an excellent experience working with Tanisha at Runningimp! She was incredibly helpful and efficient in handling our order for medals for our upcoming running event. The process was seamless, and her attention to detail ensured we got exactly what we needed. Highly recommend her for any event-related orders!

January 23, 2025
Unprompted review
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Rated 5 out of 5 stars

Great customer service from Taylor

Excellent service from Taylor who has been very responsive for a tricky and urgently needed order. Very happy and would definitely recommend.
Thank-you Taylor!

January 17, 2025
Unprompted review
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Rated 5 out of 5 stars

Pin Badges OK

Tanisha Pearce sorted out our needs for Pin Badges and offered a colour change to part of the badge the following day.
Magic Service !

January 15, 2025
Unprompted review

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