Run North West Reviews 

13,155
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 7,357 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally fast delivery service, with many receiving their orders the very next day, often even when ordered late or without paying for expedited shipping. People frequently highlight the competitive pricing, noting that products are often significantly cheaper than found elsewhere. The quality of the products, particularly running shoes, is highly regarded for comfort, fit, and being exactly as described. Reviewers also appreciate the excellent overall service, often mentioning the easy-to-use website and the personalized touches like handwritten thank you notes and sweets included with their orders. However, some customers also noted issues with sizing, leading to returns or an inability to exchange items after trying them on.

What people talk about most

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting its speed and... See more

Product

Customers had positive experiences with product, frequently praising the wide range of products, competitive... See more

Service

Users describe positive interactions with service, consistently highlighting it as unbeatable, top-notch, and... See more

Price

Customers consistently note positive experiences with price, often finding unbeatable and competitive prices... See more

Order

Consumers find the ordering process to be a positive experience, often highlighting its ease and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best price could find for Saucony triumph 23, easy to use website with free next day delivery. Had to return 1st pair as although should be on large side had to return for slightly bigger. Return pr... See more

Rated 5 out of 5 stars

Amazing first time ever using there site and coudent be more inpressed :). Ordered around half 2 in afternoon was at my door half 9 the next morning with a personal hand written note and some sweets... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a pair of Brooks Glycerin 22 black size 6 from Run North West. I did use a discount code and they worked out less than half the price of the same pair elsewhere. They were dispatc... See more

Company replied

Rated 5 out of 5 stars

I wasn’t sure what I was buying, it was a birthday gift for adult son, his description was vague. I ordered full of apprehension! Shouldn’t have worried, it arrived quickly & son is (unusually) thri... See more

Company replied



Company details

  1. Running Store
  2. Activewear Store
  3. Event Planner
  4. Fitness and Nutrition Service
  5. Sportswear Store

Written by the company

Run North West is your go-to destination for all things running, offering a wide range of high-quality products and expert guidance to support your passion for the sport. Our extensive selection includes top-tier shoes, apparel, and accessories from leading brands, ensuring you find the perfect fit for your needs. But we're more than just a store. We provide a diverse array of iconic running events catered to runners of all levels. Whether you're a seasoned marathoner or a beginner, you'll find a warm welcome and valuable resources to fuel your journey.

Our Commitment To You

Written by the company

Free Shipping Over £50!
Standard Royal Mail Tracked 24 Delivery | 1-2 Working Days (excluding Bank Holidays)
Hassle-Free 90 Day Subsidised Returns
We offer subsidised tracked returns via Royal Mail for £3 for up to 2 items, £6 for more than 2 items.
FREE Gait Analysis
We provide an In-Store or Online Gait Analysis, by our experienced team who will advise on which shoes will work best for you and your needs.

Contact info

5.0

Excellent

TrustScore 5 out of 5

13K reviews

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5.0

All reviews

(13,155)

6,958 reviews in the last 12 months

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Rated 4 out of 5 stars

**Service review

**Service review — 4/5**

Good service overall, with quick delivery, easy returns and prompt refunds. I also ordered a replacement size, which arrived very quickly.

My only complaint is the returns process. Returns are subsidised rather than free, but with shoes costing upwards of £120 -£150, I would expect free returns. The packaging is also difficult to reuse. I returned three pairs, but the large shipping bag would not fit two of the shoe boxes back inside as they had originally arrived. Customers are asked not to put tape on the shoe boxes, so perhaps orders could be shipped in a roomier bag to allow easier returns.

Apart from this, I had no problems at all with the service.

July 3, 2026
Rated 5 out of 5 stars

Very high level of service

This was the first time I had purchased from RNW. I ordered a single box of supplements that were competitively priced. The delivery charge was very reasonable. The order was despatched within a couple of hours and the box arrived within a day. I wouldn't expect that high level of service normally but was very pleased for it. I will definitely be a returning customer in the future. Many thanks

July 8, 2026
Rated 5 out of 5 stars

The service was great!

The service was great, very fast delivery and the personal touch of the love heart sweets and the post card in the box addressed to me with a nice message. I will definitely be using this sight again.

July 27, 2026

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