This company started making transactions from my bank account from July 2021 until February 2022 I never ordered or received any products from this company each transaction was for $80... See more
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Hi Runway Catalog, im trying to return a product. I have frequently messaged you on whatsapp and spoken to assistant Navya and also emailed you almost 5 times regarding the return of a Louis Vuitton B... See more
Company replied
I don't know why there are so many negative reviews! I have made more than 8 orders from Runway Catalog ever since 2020, I've never had a problem. Customer service is excellent. It's one of the best... See more
I got an authentic Louis Vuitton Monte Carlo. To guarantee the product's quality, I did a thorough background check, and I'm happy with the results. The Runway Catalog customer support staff was also... See more
Company replied
Company details
Written by the company
The opulence of luxury makes your presence exclusive to everyone around. Runaway catalog brings you products from international designers at an affordable Range. A curated selection of men's and women's designer clothing, bags and accessories.
Contact info
6-3-22/25 , Mega City, Irram Manzil Colony, Banjara Hills,, 500082, Hyderabad, India
- support@runwaycatalog.in
- runwaycatalog.in
3.1
Average
82 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from Runway Catalog India
Thank you for sharing your experience with us.
Thank you for choosing Runwaycatalog for your purchase. We look forward to serving you again in the future.
Best regards,
Customer Service Team
Runwaycatalog
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I was pleasantly surprised when I…
I was pleasantly surprised when I ordered the Bvlgari spiral watch from runwaycatelog. Initially skeptical about the authenticity. I was amazed by the original packaging and the presence of all credentials such as the RFID tag and international warranty card. The quality of the watch exceeded my expectations, being truly top notch. Taking a chance on Runwaycatelog proved to be a right decision, as they provided me with an authentic, high quality product at an incredible 40% discount.
May 2, 2024
Unprompted review
Reply from Runway Catalog India
Thank you for sharing your experience with us. We are pleased to hear that your recent purchase of the Bvlgari spiral watch from Runwaycatalog exceeded your expectations. Ensuring our customers receive authentic, high-quality products is paramount to us, and we are glad that the original packaging and inclusion of all credentials, such as the RFID tag and international warranty card, contributed to your satisfaction.
Your decision to choose Runwaycatalog was validated by the authenticity and quality of the product, particularly with the significant 40% discount offered. Providing value and authenticity are fundamental principles for us, and we are delighted to have met your expectations in these regards.
Should you have any further inquiries or require assistance in the future, please do not hesitate to contact us. We are committed to ensuring that every interaction with Runwaycatalog is professional and satisfactory.
Thank you once again for choosing Runwaycatalog for your purchase. We look forward to serving you again in the future.
Best regards,
Customer Service Team
Runwaycatalog
My Christian Dior tote bag arrived this…
My Christian Dior tote bag arrived this morning and it is really astonishing. Packaging was topnotch. Tanvi from Runway catalog helped me getting extra 5% discount as it was my 10th order from runway. Runway always provides great products with excellent customer support and resolutions.
March 28, 2024
Unprompted review
Reply from Runway Catalog India
Thank you for taking the time to share your recent experience with us. We are delighted to hear that your Christian Dior tote bag exceeded your expectations and arrived promptly this morning. At Runway Catalog, we strive to ensure that every aspect of your shopping experience, from product selection to delivery, meets the highest standards of quality and satisfaction.
We greatly appreciate your positive feedback regarding our packaging, product quality, and the assistance provided by Tanvi. We will certainly pass along your kind words to her and the rest of our team. It is our commitment to offer exceptional customer service and to make each interaction with us as seamless and enjoyable as possible.
We are also pleased that we could extend an additional discount to recognize your loyalty as a repeat customer. Building long-lasting relationships with our customers is a priority for us, and we are thrilled to have you as a valued member of the Runway Catalog family.
Once again, thank you for choosing Runway Catalog for your fashion needs. Should you require any further assistance or have additional feedback to share, please do not hesitate to reach out to us. We look forward to serving you again in the future.
Best regards,
Customer Service Team
Runway Catalog
Great Service.
It was such a great experience with Runway. The quality of the process is amazing. You always stayed in touch with me. And for me, to see a whatsapp button that allows me to make a chat with some one any time, gave me the confidence to do my first shop. Congratulations to all the team
January 13, 2024
Unprompted review
Reply from Runway Catalog India
We extend our heartfelt appreciation for sharing your wonderful Runway experience with us! Your feedback about the quality of our service is truly uplifting.
We're delighted to hear that our consistent communication throughout your journey was noteworthy to you. Offering accessible support channels, such as our WhatsApp feature, is integral to our commitment to providing a seamless shopping experience, especially for first-time shoppers like yourself.
Your encouraging words resonate deeply with the entire team at Runway. Earning your confidence and trust is a privilege, and we're committed to maintaining the standards that have earned your praise.
Thank you once again for choosing Runway. We eagerly anticipate the opportunity to serve you again and provide many more exceptional shopping experiences.
Amazing experience
So, I've been eyeing those Dior tote bags for a while now, and I finally decided to treat myself. Let me tell you, the quality of these bags is top-notch, and the price was just right for my budget.
Now, here's where it gets interesting. My order took a bit longer to arrive than expected, and I was starting to get a tad worried. But guess what? Runway Catalog totally made up for it! They sent me a surprise gift hamper along with my tote bag, as an apology for the delay. How cool is that?
And can we talk about their WhatsApp support? Seriously, those guys are the real MVPs. I had a few questions about my order, and they were super quick to respond and help me out. It's like having a friend in the shopping world, you know?
Overall, I'm beyond impressed with my experience. Great quality, awesome price, and amazing customer service – what more could you ask for? If you're on the fence about shopping with Runway Catalog, take it from me, they won't disappoint!
May 1, 2024
Unprompted review
Reply from Runway Catalog India
We greatly appreciate you taking the time to share your fantastic experience with us! We're delighted to hear that you're enjoying your new Dior tote bag and that it met your expectations in terms of quality and affordability.
While we regret any inconvenience caused by the delay in your order's arrival, we're grateful that our surprise gift hamper helped alleviate it. Our team works hard to ensure that every aspect of your shopping experience with us is exceptional, and we're pleased that our efforts resonated with you.
We're equally glad to hear your positive feedback about our WhatsApp support team. Providing timely assistance and making our customers feel valued is a top priority for us, and we're pleased that our support team was able to assist you.
Your satisfaction is incredibly important to us, and we're thankful for your kind words. We strive to be your trusted partner in the world of shopping, offering not just products but also a seamless and enjoyable shopping experience.
Once again, thank you for choosing Runway Catalog. We look forward to serving you again in the future and surpassing your expectations every step of the way.
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It was good experience.
The articles offered at runway are carefully selected for quality and trends and the exchange/return is smooth and fast. I enjoy shopping with confidence from runway catalog.
March 8, 2024
Unprompted review
Reply from Runway Catalog India
Thank you for taking the time to share your positive experience with us! We're glad to hear that you appreciate the careful curation of high-quality and trendy articles at Runway. Ensuring our customers have access to top-notch products is a top priority for us. Additionally, we're delighted that you found the exchange and return process to be smooth and efficient. Providing a hassle-free shopping experience is something we strive for, and we're glad to hear we hit the mark for you. We look forward to continuing to provide you with confidence-inspiring shopping experiences at Runway Catalog. Thank you for choosing us!
Its a Scam don't buy anything from…
Its a Scam don't buy anything from Runway Catalog
June 13, 2023
Unprompted review
Reply from Runway Catalog India
We take allegations of scams very seriously and assure you that Runway Catalog is a legitimate business committed to providing quality products and excellent customer service. We're sorry to hear about your negative experience, and we'd like to address your concerns promptly. Please reach out to our customer service team so we can investigate this matter further and assist you accordingly. Your satisfaction and trust are important to us, and we appreciate the opportunity to resolve any issues you may have encountered. Thank you for bringing this to our attention.
Purchased Gucci Bag
Purchased Gucci Bag, received it but only 1 handle. Wrote on Support Team as well to my What’App contact. Even after multiple messages no reply. Very disappointing. Do not buy from them.
January 22, 2024
Unprompted review
Reply from Runway Catalog India
We sincerely apologize for the inconvenience and disappointment you experienced with your purchase from Runway Catalog. Providing quality products and excellent customer service is our top priority, and we regret falling short of your expectations in this instance. We take your feedback seriously and are committed to resolving this issue promptly. Please contact our customer support team so we can address your concerns and assist you with a resolution. Your satisfaction is important to us, and we appreciate the opportunity to make things right. Thank you for bringing this matter to our attention.
do not use this company
do not use this company! They sent me the wrong product and refuse to give me a refund. They sent me a return label for store credit (gee, thanks) but I couldnt send it their arbitrary 7 day allotted time so they are refusing to send me another one. Complete scam
January 16, 2024
Unprompted review
Reply from Runway Catalog India
We regret any inconvenience and frustration caused by your recent experience with Runway Catalog. Ensuring customer satisfaction is our utmost priority, and we apologize for not meeting your expectations. Your feedback is valuable to us, and we are dedicated to resolving this issue promptly. Please contact our customer support team so we can investigate further and assist you in finding a satisfactory resolution. We appreciate your understanding and the opportunity to address your concerns. Thank you for bringing this matter to our attention.
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Jaquemus beige bag
I received my bag super fast! Looks great but it is definitely not the genuine product! It came in a dust-bag, no authentication card or branded box. Fake tag with a QR code which i scanned and it was not recognised.
Cant return as it will cost me £108!!
November 13, 2023
Unprompted review
Reply from Runway Catalog India
We're deeply sorry to hear about your experience with your recent purchase of the Jaquemus beige bag from Runway Catalog. Ensuring the authenticity and quality of our products is of utmost importance to us, and we are disappointed to learn that your item did not meet your expectations. We understand your concerns and frustration regarding the authenticity of the product and the return process. We would like to address this matter promptly and provide you with a satisfactory resolution. Please reach out to our customer support team so we can assist you further and find a solution that works for you. Your satisfaction is our priority, and we appreciate your feedback. Thank you for bringing this to our attention.
Hi Runway Catalog
Hi Runway Catalog, im trying to return a product. I have frequently messaged you on whatsapp and spoken to assistant Navya and also emailed you almost 5 times regarding the return of a Louis Vuitton Bag with order ID: 18999. There is no reply from your end . I bought it for 42,581/- Rupees . And your person assured me that it is Genuine Product but it doesnt appear and also it is damaged. I will keep writing this review until you dont resolve this issue. Please help . Im getting frustrated now with so much follow up and no action taken from your website :(
October 23, 2023
Unprompted review
Reply from Runway Catalog India
We sincerely apologize for the inconvenience you've experienced with your recent purchase from Runway Catalog. Ensuring customer satisfaction is our top priority, and we regret that your return request has not been addressed promptly. We understand your frustration and disappointment with the quality of the Louis Vuitton Bag you received, as well as the lack of response from our end.
Please be assured that we take your concerns seriously and are committed to resolving this issue as soon as possible. We have escalated your case to our customer service team, and we will ensure that Assistant Navya and our support team address your concerns promptly and provide you with a satisfactory resolution.
We appreciate your patience and understanding in this matter. Rest assured, we are actively working to resolve the issue and provide you with the assistance you need. If you have any further questions .or concerns, please don't hesitate to contact us directly at customer support email or whatsapp support.
Thank you for bringing this matter to our attention, and we apologize for any inconvenience caused.
Great service!!
Great service!!! By runway catalog I had faced some issues on size but they resolved it quickly and I got my product like how I described to them …it is authentic…I hope i would not face any issues on my further purchase..thanks runway !!!
October 3, 2023
Unprompted review
Reply from Runway Catalog India
Thank you for sharing your positive experience with us! We are thrilled to hear that our team was able to quickly resolve the issue you faced with sizing and that you received the product as described. We always strive to provide authentic and high-quality products to our customers. We appreciate your trust in us and look forward to serving you again in the future. Thank you for choosing Runway Catalog!
I’ve been a fan of The Runway Catalog…
I’ve been a fan of The Runway Catalog since I first found it about one years ago. I’ve made so many purchases since then. Everything looks exactly as it says on the box and you can’t go wrong with the price. The only thing I do miss is how fast shipping used to be.
September 30, 2023
Unprompted review
Reply from Runway Catalog India
Thank you for being a loyal customer of The Runway Catalog! We appreciate your feedback and are glad to hear that you have been satisfied with your purchases and the prices. We apologize for any inconvenience caused by slower shipping times. Our team is working hard to ensure that all orders are delivered as quickly as possible. Thank you for your patience and continued support.
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It’s 100% fake i order one dress from…
It’s 100% fake i order one dress from gucci
And it’s fake
I just checked they are making fool of you
Omg god the one they sent me it’s first copy nor original omg i need my money back i’ll go but from store you guys are fake such a fake profile
Saying that we sell authentic lol big joke
Shame on you people
Get a life why the hell you guys are doing such scam making people make
Selling fake item and telling them it’s original such a scam
I checked they clearly said that ma’am it’s a first cooy
I’m going to make a file a complain
I know your Hyderabad address
I’ll not leave you people like this
September 30, 2023
Unprompted review
Reply from Runway Catalog India
Dear Rishita,
We are sorry to hear about your negative experience with our product. However, we want to clarify that the Gucci product we delivered to you is 100% authentic, and we do not engage in any false activities. We take such accusations very seriously and investigate them thoroughly. We value our customers' trust and would never want to deceive them in any way. We do not appreciate false accusations against our brand, and we stand by the authenticity of our products. Please refrain from using such language against our brand in the future.
If you have any further questions or concerns, please don't hesitate to reach out to us at support@runwaycatalog.in We look forward to serving you better in the future.
Kind Regards,
Sasha Skoda
Excellent service
Excellent service, reasonable costs, timely deliveries, and excellent customer support, specially Navya takes care of my orders. The majority of the product descriptions, particularly for apparel, are the only negative aspects.But before I buy something, I always do my research and give it a lot of thought. I've been a customer here for at least three years and I still like to shop regularly.
July 30, 2023
Unprompted review
Reply from Runway Catalog India
Dear Anjali,
Thank you so much for taking the time to share your feedback with us. We're thrilled to hear about your positive experience with Runway Catalog and are honored to have you as a loyal customer for the past three years.
We're delighted to know that you've found our service to be excellent, our costs reasonable, and our deliveries timely. It's always our goal to provide our customers with the best shopping experience possible, and we're pleased to hear that our efforts are being noticed.
We appreciate your kind words about our customer support, especially the shoutout to Navya. We're fortunate to have dedicated team members like Navya who go above and beyond to ensure our customers are well taken care of.
Thank you for your continued trust and support.
Kind Regards,
Victoria Adele
They are fake
They are fake. They don’t reply their customers. Its been 2 months hv not received my tshirt and they dnt bother to reply. So disappointing. Dnt trust them. So unprofessional.
June 4, 2023
Unprompted review
Reply from Runway Catalog India
Dear Divya,
We apologize for any inconvenience you have experienced regarding the delivery of your t-shirt. We understand your frustration and want to assure you that customer satisfaction is our top priority.
Upon checking our records, we can confirm that your order was dispatched and delivered on 20/07/23 . We apologize if there was any confusion or delay in the shipping process. Sometimes, unforeseen circumstances may cause delays in transit, but we always strive to ensure prompt delivery of our products.
We value your trust in our brand and products, and we are committed to providing excellent customer service. We sincerely apologize for any lapses in communication and for not meeting your expectations. Your feedback is invaluable to us, and we will use it to improve our processes and ensure a better experience for all our customers.
I love Runway Catalog
I love Runway Catalog! They have all my favourite brands. Customer service is excellent. I have only returned goods once and it was so easy. During these difficult times it is so nice to still be able to buy what you love - without having to travel.I just received my parcel today and have already had compliments about my new LV Sneaker :).
June 4, 2023
Unprompted review
Reply from Runway Catalog India
Hi Rishika,
Thank you so much for your fantastic review! We're thrilled to hear that you love Runway Catalog and that we offer all your favorite brands. Providing excellent customer service is a top priority for us, so we're delighted that you had a positive experience with us.
We understand that returning goods can sometimes be a hassle, but we strive to make it as easy and convenient as possible for our customers. It's great to hear that your return process went smoothly.
We're glad to be able to bring joy and convenience to your shopping experience, especially during these challenging times. Our goal is to provide a platform where you can find and purchase the items you love without the need to travel. We're dedicated to ensuring that you have access to a wide range of products right at your fingertips.
It's always an added delight when you receive compliments on your purchases. We're thrilled that your new LV Sneaker has already caught attention and garnered positive feedback. We hope you continue to enjoy your new addition to your wardrobe.
Thank you again for your kind words and for choosing Runway Catalog. We look forward to serving you in the future and providing you with the best shopping experience possible.
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I have a Gucci product & I know the…
I have a Gucci product & I know the product how is
I received a Gucci product from your website both the product are good according to me
Thanks to RUNWAY CATALOG
May 21, 2023
Unprompted review
Reply from Runway Catalog India
Dear Sujit,
Thank you so much for taking the time to share your feedback on your recent Gucci purchase from us. We greatly appreciate your support and are glad to hear that you are satisfied with your products.
At Runway Catalog, we strive to offer our customers the best possible shopping experience, and it's always gratifying to receive positive reviews like yours. We take great pride in curating a collection of high-quality products, including renowned brands like Gucci, to ensure that our customers receive authentic and exceptional items.
Your kind words about the product being good mean a lot to us, as they reaffirm our commitment to delivering excellence in every aspect of our service.
We truly value your patronage and look forward to serving you again in the future.
Best regards,
Victoria
Wonderful quality products
Wonderful quality products! My Mom love the YSL Bag and quality! So much so that after one purchase have returned for more. We love the great customer service, ease of ordering and fast shipping!! Thank you Navya and to everyone at Runway Catalog!!
May 29, 2023
Unprompted review
Reply from Runway Catalog India
Hi Aditi,
Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that your mom is enjoying her YSL Bag and is impressed with its quality. It's always a joy for us to know that our customers are satisfied with their purchases.
We're especially delighted to learn that you've returned for more after your initial purchase. Your continued trust and support mean the world to us, and we are committed to consistently delivering top-notch products and exceptional service.
Our team at Runway Catalog takes great pride in providing excellent customer service, and we're delighted that you had a positive experience with us.
The service of Runway Catalog is…
The service of Runway Catalog is amazing, Navya work really hard to make sure there customers are always happy, that the items are always good quality and good value for money.Highly recommend them.
May 25, 2023
Unprompted review
Reply from Runway Catalog India
Hi Varun,
Thank you for taking the time to leave such a wonderful review of your experience with Runway Catalog. We greatly appreciate your kind words and recommendation.
We are delighted to hear that you found our service amazing and that Navya, one of our dedicated team members, went above and beyond to ensure your satisfaction. Our team takes great pride in providing excellent customer service, and it is heartwarming to know that our efforts have made a positive impact on your experience.
Your recommendation means a lot to us, as it reflects the trust and confidence you have in our brand. We are committed to maintaining the same level of service excellence and quality that you have come to expect from us.
Thank you once again for your kind words and for choosing Runway Catalog. We appreciate your support and look forward to serving you again in the future.
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