Ruralidays.com Reviews 

1,414
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

We stayed at this holiday home in Nerja, Málaga (Reference: MAL598) for 2 weeks in June 2026. The property is in a fabulous location, about 15 walk to the main town. It is situated in a quiet location... See more

Company replied

Rated 5 out of 5 stars

I have just returned from the most amazing week at Finca Los Remedios! This holiday let is exceptional, it has everything you need to sit back and relax. The swimming pool is beautifully designed and... See more

Company replied

Rated 5 out of 5 stars

This was our 2nd year staying at this wonderful villa. And we have just booked for our 3rd stay next year (2027) so to say we enjoyed it is a understatement. It is a fantastic villa. Lucia, Daniel... See more

Rated 2 out of 5 stars

We’ve just been told-only 3 weeks before our flight, that the villa we booked back in March has been double booked. Despite emailing over a week ago to confirm our booking and arrival details, we’re n... See more

Company replied

Company details

  1. Vacation Home Rental Agency
  2. Farmstay
  3. Holiday Accommodation Service
  4. Holiday Apartment Rental
  5. Holiday Home
  6. Vacation Rental

Written by the company

You’re invited to join the community of satisfied customers on Ruralidays.com’s official Trustpilot page. Since 2009, our mission has been to connect travelers from around the globe with over 2,700 carefully selected villas in southern Spain. Each property combines comfort, style and authentic Andalusian charm, ensuring you a unique and unforgettable experience. Book your perfect holiday home today and take the first step toward turning the dreams you’ve been imagining into reality. Behind this project stands a dedicated team of more than twenty professionals representing seven different countries, all united by one passion: Andalusia and everything it offers its visitors. Our staff—hailing from Mexico, Argentina, Germany, Italy, and, of course, Spain—brings cultural and linguistic richness to every aspect of our service. From personalized assistance during the booking process to insider tips on the best routes, restaurants and hidden gems, each team member shares a deep love for the land we call home. At Ruralidays, we believe that the key to a memorable holiday lies in the warmth and commitment of those who assist you. That’s why we maintain clear, open communication, listening to your needs and adapting at every turn. Join the thousands of travelers who have already trusted us and rate your experience on Trustpilot: your feedback is essential for helping us improve and continue sharing the beauty of Andalusia with the world.

YOUR OPINION MATTER TO US

Written by the company

YOUR SATISFACTION IS OURS, TOO
Earning your trust is our biggest reward; to this end, we strive to offer the best service in a personalised way. We'd like to know what you think so that we can improve our service. We thank you for your honesty.
CONTACT US
How can we help you? We will be happy to assist you. Email: reservation@ruralidays.com | Telephone: +34 951 409 873

MAXIMUM PROTECTION

YOUR SECURITY MATTERS TO US

YOUR SECURITY MATTERS TO US
Disconnect and start enjoying your trip from the first moment. Free Cancellation Insurance | Secure Payment | Trustworthy Reservation

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Replied to 91% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(1,414)

304 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Harassed twice for a review within 24…

Harassed twice for a review within 24 hours of making a booking for a holiday in May. Pretty tiresome and no obvious unsubscribe button on the email.

April 6, 2024
Unprompted review
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Reply from Ruralidays.com

Hi Jon, thank you for your review. We are sorry that you felt harassed by the e-mails that were sent to you asking for a review. Please, note that these are sent automatically by Trustpilot once a customer makes a reservation on our platform, and not by Ruralidays. We, as an intermediary, only sent you the booking voucher and a welcome e-mail two days after your reservation. You will receive more e-mails as the date approaches, as we consider them to be important for you to enjoy your stay in the best way. Lastly, please note that all our e-mails have an unsubscribe button in the footer. We apologise for any inconvenience that those two e-mails might have caused you and we hope you'll enjoy your stay with us in May.

Rated 5 out of 5 stars

Good range of properties good prices…

Good range of properties good prices and we had a great host. Our property was great for the price. Booking process was ok and we were in direct touch with our owner, Francisco, via WhatsApp. He was excellent. So all good.

March 23, 2024
Unprompted review
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Reply from Ruralidays.com

We are very happy to hear that you feel satisfied with our service and we hope you'll keep trusting us with your Andalusian holidays!

Rated 5 out of 5 stars

Great service and experience

I was unsure about booking at first as I hadn’t heard of Ruralidays before, but they provided great customer service and we enjoyed a fantastic week in one of their properties. Highly recommended.

March 18, 2024
Unprompted review
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Reply from Ruralidays.com

We are very happy to hear that you feel satisfied with our service and we hope you'll keep trusting us with your Andalusian holidays!

Rated 5 out of 5 stars

Return customer

Used Ruralidays before, so easy to book and make payment, plus free cancellation up to 1 month before

February 28, 2024
Unprompted review
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Reply from Ruralidays.com

Thank you very much, we are happy that you keep trusting us with your Andalusian holidays :D

Rated 5 out of 5 stars

Fantastic customer service help

Fantastic customer service help. Very fast and efficient.

January 27, 2024
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Reply from Ruralidays.com

We are very happy to hear that you feel satisfied with our service and we hope you'll keep trusting us with your Andalusian holidays!

Rated 5 out of 5 stars

Great choice

Great choice, great pics, web site easy to use, free cancellation and opay balance when you get there. A winning formula I'd say!!

December 14, 2023
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Reply from Ruralidays.com

Thank you for recommending our platform; we are happy that you are satisfied with our service :)

Rated 5 out of 5 stars

Ruralidays were very informative and…

Ruralidays were very informative and responded very quick to any enquires. The villa was exactly as described and we were very pleased with our stay. Would recommend booking with Ruralidays

October 25, 2023
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Reply from Ruralidays.com

Thank you for your positive review. We strive to help you as much as possible and we are happy that you feel satisfied with our service and enjoyed your stay!

Rated 5 out of 5 stars

Another fabulous stay!

A really fabulous villa with all the amenities needed for a very enjoyable stay! This is our second stay at Villa Flores and I’m sure we’ll be back again!

October 29, 2023
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Reply from Ruralidays.com

Thank you for your review. We appreciate your feedback!

Rated 4 out of 5 stars

A wonderful private villa for a peaceful holiday

My husband and I wanted a holiday away from hustle and bustle, peace and quiet and private. We got exactly that. The Villa is a 12 minute drive from the main road up into the hills. The Villa is not overlooked and really quite private. It was so nice to be able to walk out on to the pool terrace and look at the wonderful view. The road up to the villa is a little bumpy and narrow in places but there are passing places and as long as you take it slow its fine. The villa itself can sleep 8, 6 in the main villa and 2 in a separate annex. The main villa I would say is perfect for 4 people. It could do with another sofa if more than 4 were staying there. The kitchen is small but functional although there is no oven in the kitchen or toaster. There is a 4 ring hob. The oven is in a separate outside kitchen along with the bbq and hot plate which is great for the summer but for out of season an inside oven would be good. We managed it though as we stayed in a few nights and cooked. You would also need to take quick showers as the hot water tank is not very big and again for more than 4 people, someone could get a cool shower, unless it is plugged in to the mains for a while. The hot water is heated via the solar panels so on a cloudy day you would need to plug it in. Getting to the villa worked out well. When we arrived, using google translate on my mobile I whatsapped the owner Carlos and he came to meet us at the meeting point, we then followed him to the villa and he showed us around and gave us the keys. It was easy to communicate with Carlos via google translate if you do not speak Spanish. Once at the villa I used 'What3Words' app to pin point our location to enable navigating back to the villa once we were out and about. There is wifi at the villa but not enough speed to be able to connect to the smart TV for Netflix etc. Carlos, the owner did try for us and provided a dongle for the internet but it wasn't strong enough. I believe he will be looking into improving this. My review could appear to some people as being negative but I hope that is more informative so you know what you are getting. My husband and I loved it, we had a wonderful stay and would certainly stay again.

October 15, 2023
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Reply from Ruralidays.com

Thank you for your review, Darren. We are happy to hear that you enjoyed your stay and we'll be more than happy to assist you during your next Andalusian holidays

Rated 4 out of 5 stars

PLENTY VILLAS TO CHOICE FROM AND ALL IN DIFFERENT PRICE BRACKETS .

NOT SURE ABOUT THE PAYMENT SYSTEM AS IT COULD BE BETTER BUT ANY QUERIES WE HAD WERE QUICKLY SORTED OUT AS FIRST TIME USING THIS COMPANY.
VERY REASONABLE PRICED AND A LOT TO CHOOSE FROM TO SUIT ALL BUDGETS.

September 19, 2023
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Reply from Ruralidays.com

Thank you for your review. We strive to help you as much as possible and we are happy that you feel satisfied with our service!
We offer the most popular payment options in each country, Ideal in the Netherlands, Sofort in Germany and Bancontact in Belgium. We also accept all types of credit cards.

Rated 1 out of 5 stars

Casa La Encina Alora by Ruralidays

Casa La Encina Alora by Ruralidays - the first and only time we have used Ruralidays.
It was so bad, we didn’t even unpack.
The place was gloomy and it was like being in a cave. The location was overlooking a quarry, 15km from the town of Alora, where the nearest shops are. The photographer has been very careful as to what can be seen and not seen.
The access to it isn’t great.
The pool hadn’t been cleaned of leaves and there were a few brown stains which made it look like somebody had had an ‘accident’ in there. Additionally, despite photos showing a door near the pool, the only access to the pool is via walking round from the front of the villa down quite a few steps or a steep slope.
We checked the water pressure when we arrived and the toilet took over 10 minutes to fill up. Not ideal.
We were attacked by flies and wasps as soon as we arrived.
Considering the remote location, there was not even a bottle of water in the fridge. Many of the places we have booked over the years have had a welcome pack, however small. This place had been stripped of everything, even washing up liquid. We drove through Alora during siesta time so hadn't been able to do any shopping en route.
We stayed no longer than half an hour whilst we booked alternative accommodation. This entailed a 90 minute drive, but it was worth it, even though it had been 12 hours since we got out of bed at 3:30 in the UK that morning to go to the airport.
The owners refused to give us any form of refund, the only not very satisfactory compensation we believe to be from Booking.com.
Casa La Encina Alora by Ruralidays is not in any way recommended and neither is Ruralidays based on their attitude towards this booking.
Beware, there are multiple positive reviews by the same person for this villa on one site.

September 4, 2023
Unprompted review
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Reply from Ruralidays.com

Hi Billy, thank you for your review. We are sorry that your experience at the villa didn't meet your expectations. However, as we already told you by e-mail and via Booking.com, the access to the swimming pool is clearly visible in the photos provided on the listing, both on our website and on Booking.com. In fact, a staircase access and a ramp access are shown in the photos. Likewise, the location of the villa is published on Booking.com. We kindly remind you that you rented a holiday home in the countryside, which ensures quietness and relaxation, something you won't find when renting a holiday home in town. Regarding the leaves in the swimming pool, it might happen as there are trees surrounding the swimming pool. However, had you told the owner that this was an issue for you, he would have gone and re-cleaned the pool. Finally, please, note that the house is a self-catering accommodation, meaning that a welcome pack is not to be expected. Keeping this in mind, we'll let the owner know so that he can improve for future guests. We always strive to provide the best experience for all our guests and we are sorry that the house you chose didn't meet your criteria. We'll be more than happy to help you choose the perfect accommodation for your next Andalusian holidays.

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