Russell Worth Solicitors Reviews 1,270

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and kindness, making the claim process smooth and stress-free. Many people highlight the excellent service, noting that they were kept well-informed through regular updates and that the company handled all the hard work efficiently. However, some people were dissatisfied with the claim process, mentioning that their claims were not pursued despite clear evidence and witness accounts, leading to a sense of wasted time and a negative outcome.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism, dedication,... See more

Claim

Clients share positive opinions on claim. Many reviewers express satisfaction with the efficient and... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting clear communication and consistent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From my initial phone call about my claim to settlement I have been informed of all information through either emails/phone calls and most importantly to me hard copy letters sent by post. I was p... See more

Rated 5 out of 5 stars

There was no problem from start to finish Stacey was so helpful throughout my the process and kept me up to date all the way through I received regular emails and post keeping me up to speed... See more

Rated 5 out of 5 stars

I cannot recommend Russell Worth highly enough. Throughout my claim Jen Skitmore has been outstandingly kind and patient with me explaining all the legal jargon which I am not familiar with. Would cer... See more

Rated 5 out of 5 stars

When I first started my claim it was through a local solicitor who closed after taking on my case, I was then handed over to Russell Worth Solicitors. Jen took on my case, and what a difference I... See more


Company details

  1. Personal Injury Attorney

Information provided by various external sources

At Russell Worth Solicitors, we act on behalf of victims of personal injury. We deal exclusively with personal injury claims, so if you’re looking for an expert, you’ve come to the right place. It does not matter what kind of accident you have been involved in – we specialise in personal injury claims and know what to do.

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

Either incompetent or corrupt but i would not use this firm.

God only knows how these can be qualified solicitors completely clear cut claim the defendant comes up with some very obvious nonsense a bogus report of the walkway being fine just before the accident 7th of may when the accident occurred on the 31st of may absolute ludicrous lies which we even had a witness to prove wrong, then a pointless wasted year apparently to take pictures at different intervals of the trip hazard to see if it was rectified which it still had not been what was that for? still said they will not be going ahead with the claim, completely bizarre steer well clear of this firm if I where you. Further on from the reply from this outfit, since when is anyone going to not claim pigs fly and cows jump over the moon to get away with not paying, a farcical typed up load of nonsense claiming a check was carried out like two weeks prior to the accident claiming a hole in concrete and mortar was not there in the middle of the path someone magically came along with a hammer and chisel mabe a few days before i tripped over it and snapped my ankle, most probably did not contact the witness who works there who said it's been there for ages, see the pictures on my Google review, ridiculous folks you can see what your dealing with it's a waste of time 'AVOID'

April 7, 2026
Unprompted review
Russell Worth Solicitors logo

Reply from Russell Worth Solicitors

In any claim arising out of a trip or fall on a highway, a highway authority can avoid liability providing they have a reasonable system of inspection and repair, and they can show evidence that they follow that system.
It is also of great importance that any records available support the accident circumstances and location of any accident.

Rated 5 out of 5 stars

My experience whit Russell

I would like to express my sincere gratitude to my solicitor for their outstanding work in successfully handling my case. From the very beginning, they demonstrated professionalism, dedication, and a deep understanding of the legal process.
Throughout the case, I was kept well informed and supported at every stage. Their clear communication and attention to detail gave me confidence and peace of mind during what could have been a very stressful time.
Thanks to their expertise and commitment, we achieved a positive outcome, and I couldn’t be more satisfied with the result. I highly recommend their services to anyone in need of a reliable and skilled solicitor.
Thank you again for your excellent work.

March 20, 2026
Rated 5 out of 5 stars

Incredible customer service

I am incredibly grateful for Michelle's dedication to my claim. Her professionalism and consistent updates made a challenging process much easier to navigate. Michelle's kindness and consideration were evident from our first interaction. From day one, Russell Worth Solicitors provided exceptional support. I highly recommend their services!

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

I cannot recommend Russell Worth highly…

I cannot recommend Russell Worth highly enough. Throughout my claim Jen Skitmore has been outstandingly kind and patient with me explaining all the legal jargon which I am not familiar with. Would certainly use them again if he need arises and would recommend them .

January 8, 2026
Rated 5 out of 5 stars

I had the most amazing and professional…

I had the most amazing and professional expierence with Russellworth from.the very start of my case right through to the end and I can't thank them enough. I have never been through one of these cases and I was very anxious and unsure how it would all work. I was guided and informed throughout the entire process of my personal injury claim. I cant begin to explain and praise enough Jen and her team in how brilliant they been. I wanted to make the Defendant accountable for what they caused me and I feel justice has been more than served. I was able to get medical help through the case too which I needed and my health has improved drastically as a result of the excellent care I have recieved as a result of this case too. The other side admitted liability and I won the case to a more than satisfactory result. There were times where I was not sure how to answer questions and alike as it was all new to me and I was able to get help and guidance through everything which was amazing. Professional, honest and caring..Jen and her team have been utterly amazing . I cant thank you enough for everything you done and I feel I can move on in life now ..happy that justice is served.

January 5, 2026
Rated 5 out of 5 stars

Russell Worth solicitors

I wholeheartedly recommend this law firm. The level of professionalism, reliability, and individual approach to clients is outstanding. From the very beginning, I felt well informed and well taken care of, with every matter explained clearly and comprehensively. The team demonstrated extensive knowledge, strong commitment, and a high level of personal culture. The cooperation was smooth and timely, and the legal assistance I received was truly invaluable. This is definitely a law firm that can be trusted and confidently recommended.
I would like to extend my special appreciation to Ms Jen Skitmore and Ms Agnieszka Borowa.

January 2, 2026
Rated 5 out of 5 stars

Highly recommend

Tom unsworth and the team were very professional and informative throughout. Very positive experience with these solicitors.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

The outcome was better than I hoped

When I first started my claim it was through a local solicitor who closed after taking on my case, I was then handed over to Russell Worth Solicitors.
Jen took on my case, and what a difference I felt right away. She kept me up to date with everything. Putting me at ease and reassuring me when I needed it. I’m not used to dealing with solicitors and found it scary at first.
I received monthly updates and when the settlement came to an end it was over very quick and Jen advised me on all the steps, I don’t think I could have had a better outcome. I would highly recommend Russell Worth Solicitors.

December 3, 2025
Rated 5 out of 5 stars

Very professional company

Very professional company always kept me up to date with what was happening and really nice staff and solicitors to talk to highly recommend Russell Worth Solicitors

November 14, 2025

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