rusting.io Reviews 6

Horrible hosting. Their entire site just shut down (cannot log in or click or do anything for weeks now) leaving me stuck with both our servers offline (cannot even log into the control panel to start them back up) but they sure as hell are still charging me! I had to file fraud charges with my bank because I could not even log in to cancel my services with them.

AVOID THIS HOST AT ALL COSTS!!!

Perfect Control over the server with controlpanel or FTP but that's it.
No respond on my email, support is not existence.
Server goes offline without notice en lag.
Skip this host, not worth it

Hosted with them for the first time just to have my money yanked with no explanation and my server status canceled as I was asleep. Do not trust this hosting company with your money, and definitely don't trust on their automated customer service because even that doesn't respond. The Freshdesk help? Yeah, that's the Rusting.io's lazy way of saying, "we don't really want to help people, just want the money." Did some researching and it's a company that provides cloud based automated customer service to take care of "repetitive work" i.e. the countless support tickets they probably get because they can't keep up with anything. Also, their site claims that they won't shut your server off until the end of the billing period but they went against that too.
Just in case anyone is in the same boat I was previously in, I logged in to my Rusting Panel to see my invoice was marked "Unpaid" understandably, I thought there was some sort of delay going on that day and gave it a couple days. Couple days pass and it's still marked Unpaid. So I searched and searched for their sh--ty hidden automated email, and sent them at least THREE separate emails trying to get them to explain the situation, if my account was locked or something, literally trying to get an answer. Absolutely nothing. This is what, a week later and still nothing? I hopped onto my panel today to make sure everything was off of it that needed to be off of it, and come to notice, they f-ing canceled my server BEFORE the end of the billing date. Literally yanked money without an explanation. I was fine paying for the server, but not if they're going to s--t all over their customers with this troll behavior. DO NOT Trust Rusting.io.
If you're looking for good customer support go to Pingperfect or Gameserverkings. Customer support is essential because having your host communicate to you any and all issues related to your server is absolutely vital. Rusting.io doesn't think so.

Update: Still haven't heard from them and they've completely deleted my server. My billing date was supposed to be up until 2/27 (Current 2/9). Absolute BS.

Honestly horrendous hosting service. My first rust server I owned, and I picked this company due to the neat and understandable layout. The server and panel worked completely fine for about a week, then I couldn't access my panel as it was "disconnected" - I made 2 support tickets, both up for 2 days and no response, looked on trustpilot and someone else had same issue and no response. DO NOT buy this from host, you will be throwing your money down the drain like I did to my $33.00.

Overall:
Bad Support - Good Panel / Design - Horrible performance - Horrible company

Used this service for Rust Servers. At first everything looks great but there is NO SUPPORT FEEDBACK --> Servers have been down now for 2.5 days because it's not updating. (There is no manual way to do this)

With all the downtime i have to say. Please stay away from this host. --> Multiple VIP's complaining server is down and you can't do anything about it!

Started the server on the 24 hour free trail. Really enjoyed the control panel so much that I'm sad that it's not working out. Everything seemed gravy until this morning when the server disconnected. Can't do a thing about it as NOTHING is accessible while the server is in the disconnected state (settings, Mods, ETC).

Clicked on the support tab and it just has you complete information and send it off or you can e-mail them which would probably end up in the same place. It's been several hours and I've had no response.

So most of the trial period has been a server that isn't up in running and have no clue why. Like i said it's pretty sad as I really liked the control panel to the point I almost paid for server last night. No way I can justify it if they couldn't keep the server up during the trial. period...