Made us pay for recall work
My daughters car needed some recall work done on the transmission. Should have been covered work but they cited a technicality and forced us to pay for the work. Ford sold a car they admitted was faulty. But Rusty Eck didn't care about that or making it safe for my daughter to drive. They did give us a $130 off which is less than a 10% discount. They give non-loyal customers bigger discounts than that for stupid things like oil changes.
They had a lot of options for how to handle this. Rusty Eck chose to make us pay to repair a defective car. That tells me everything I need to know.
There are a lot of choices for car repairs. We're going back to Mel Hambleton. And we're both looking at new cars next year. They will not be Fords.
November 22, 2020
Unprompted review