Terrible customer service. I booked a same day appointment and wanted to change it within an hour because of an emergency and they would allow me to do so. Unfriendly and unaccomodating and I will nev... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My experience wasn’t great. The service is overpriced. The stylist did a horrible job and even though she has been nice during the session, she has been pretty rude when I explained to her that blow d... See more
Started using Ruuby after the first lockdown and have used them ever since. Really user friendly app, their concierge service is so friendly and helpful! Everyone has been so pleasant, it’s mu... See more
Use Ruuby’s for a long time, got the black teir account! Came across Ruuby’s via friends of mine that played at Chelsea FC Health Spa & frequently use the Hurlingham Club. All therapists are great a... See more
Company details
Written by the company
Ruuby is the leading at-home beauty and wellness platform, connecting you with vetted, professional therapists wherever you are. Whether you're booking a massage, blowdry, manicure, spray tan, facial or makeup appointment — we come to you. No salon. No commute. Just exceptional beauty and wellness, at home, early until late, 365 days a year. We partner with some of the industry's most respected brands — including Dr Barbara Sturm, K18, L'Occitane — to bring their most sought-after treatments and products directly to your door. From last-minute blowouts to full bridal parties, hotel suites to home spa days, our 2,000+ experts deliver salon-standard results without the salon. Available across London, Manchester, the South of France, Switzerland and the UAE.
Contact info
6A Addison avenue, W11 4QR, london, United Kingdom
- 02074608319
- concierge@ruuby.com
- ruuby.com
3.5
Average
151 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
I had a great hairdresser, who was very friendly and did my hair exactly how I asked her to and it stayed in all day! Which rarely happens with my hair. Could not recommend enough
July 16, 2022
Unprompted review
Advertisement
This company is an answer to prayers
This company is an answer to prayers. You can get virtually any treatment you want in the comfort of your home. I regularly have a manicure and pedicure! My hair is regularly cut and I have ventured into the world of massage! I can plan business phone calls and other appointments around it!
Thank you Ruuby
October 17, 2022
Unprompted review
The app is really easy to use and the…
The app is really easy to use and the therapists are always brilliant. Highly recommend.
November 9, 2022
Unprompted review
I asked Ruby to recommend a masseuse…
I asked Ruby to recommend a masseuse and I got recommended Foulah. She had a lovely manner and was intuitive within the session. It was fantastic.
September 14, 2022
Unprompted review
Absolutely love Ruuby
Absolutely love Ruuby. Have used for massages, facials and nails and all have been fab. The Dr. Sturm glow facial in particular was absolutely amazing while I was pregnant and love the collaborations they do with brands such as Bamford and Dr. Sturm.
May 11, 2022
Unprompted review
Advertisement
Ruuby is the ultimate beauty and…
Ruuby is the ultimate beauty and wellness solution for a busy working mother! I use them for everything! Nails, waxing, massage, make up… and all at my convenience, without having to leave the house! Amazing! The concierge team will always find a solution that works… I can’t recommend them highly enough! 🙏🏼
September 29, 2022
Unprompted review
Ruuby app reliable and wide range of services available
The Ruuby app and therapists are always reliable. Booking a massage, facial, nails, or wellness treatment is seamless and I’ve found the therapists very good at messaging within the app if they are on their way or running late. Really like being able to read previous customer reviews as well.
November 9, 2022
Unprompted review
Amazing app
Amazing app! They stepped in at the last minute to do my hair on my wedding day and it looked amazing. Thank you guys
July 30, 2022
Unprompted review
Advertisement
Fantastic services
Fantastic services - highly recommend. All the therapists are extremely professional and lovely.
November 9, 2022
Unprompted review
I love Ruuby
I love Ruuby! All of the treatments I have had have been amazing and the therapists are always friendly. They offer a huge range of treatments from hair to skin, nails, wellness etc.
November 9, 2022
Unprompted review
Recommend 100%
I used Ruuby several time now, I never been disappointed or let down.
All the therapists were very professional, skilled and came fully equipped.
I would recommend 100% and will definitely book again!
Thank you Ruuby
November 1, 2022
Unprompted review
I always use Ruuby for Spraytans /…
I always use Ruuby for Spraytans / makeup / hair styling as I get the best service, the staff are professional and the treatments are flawless. I wouldn’t go anywhere else now. Definitely recommend 100%
October 20, 2022
Unprompted review
Advertisement
The Best App for At home beauty services
I am using the app all the time especially for my mani /pedi treatments and they never disappoint. The therapists are very professional and I love having them pamper me.
November 1, 2022
Unprompted review
Excellent service
August 15, 2022
Unprompted review
Absolutely brilliant
Absolutely brilliant. Love the convenience of having treatments done at home. Would highly recommend!
November 5, 2022
Unprompted review
Advertisement
Best beauty home ever 👍I highly…
Best beauty home ever 👍I highly recommended
November 1, 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.