Ruut Reviews 757

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers praise the user experience, finding the learning modules and videos informative and easy to understand. Many appreciate the concise presentation of information and the practical, actionable items provided, which help them integrate new habits into their daily routines. People also highlight the ease of signing up and the immediate value gained from the initial lessons. However, some customers were dissatisfied with the subscription model, payment processes, and pricing. Concerns were raised regarding the clarity of the subscription terms and conditions. Issues were also reported concerning billing and the management of subscriptions.

What people talk about most

User experience

Consumers find the user experience to be positive, highlighting its ease of use and clear, informative... See more

Subscription

Customers had negative experiences with subscription. Many reviewers express frustration and dissatisfaction,... See more

Payment

Clients share negative opinions on payment, primarily due to unexpected charges and a lack of transparency.... See more

Price

Reviewers express strong dissatisfaction with pricing practices. Many report unexpected charges and... See more

Product

Reviewers highlight ambiguous aspects of the product. Some customers appreciate the legitimate items that can... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’m pretty knowledgeable on HRV - I’ve been using it since 2005 via first beat and Suunto t6’s. The first day guidance goals include one that I can’t achieve - sunlight after waking. I’m doing the oth... See more

Rated 4 out of 5 stars

I love the information and the workout plan! I am so stoked to get as much as I can out of this experience! I just wish I could follow this plan in an application user interface, like I do with my Bui... See more

Rated 4 out of 5 stars

My Garman watch records HRV but didn’t really explain what it was, what values were good/bad, why HRV is an important measure or how to improve it. This lesson explained it simply and I now understan... See more

Rated 4 out of 5 stars

Giving me legitimate items I can work into my morning schedule. I like to be guided!


Company details

  1. #1 of 1 best companies in Running Club
  2. #1 of 1 best companies in Community Health Centre

Written by the company

Ruut is a digital coach that develops recovery and running skills based on metrics. We teach athletes—and those who want to become athletes—to make daily decisions: whether to train or recover, manage fatigue, and progress sustainably. Our mission is to improve the stability of athletic performance and the quality of recovery through clear daily actions and personalized running plans that reduce discomfort and the risk of injury. 🏃‍♂️📈


Contact info

Start Running Today

Find out your running potential and get your personal plan!

3.9

Great

TrustScore 4 out of 5

757 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 54% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

This company is a joke

This company is a joke, they hide the subscription in terms of use scamming people into thinking it is a one time purchase, and then refuse to refund. Don't fall for the late night Facebook ads
UPDATE: I only submitted this review after being denied a refund by Ruut support, but no suddenly after my bad review they sent me a message through Trustpilot that they would issue a refund. Seems a little late for that.
Here is that last email:
To clarify the subscription terms, all information regarding the recurring nature of the plan was provided on the checkout page before your purchase was finalized.
 
By completing the transaction, you agreed to our Terms of Use, which detail the subscription model and automatic renewal process.
 
If you ever want to return, we’d be truly happy to welcome you back! 💛

Best wishes,
Michael from Ruut

March 26, 2026
Unprompted review
Ruut logo

Reply from Ruut

Dear Chad,
We're sorry for your experience with Ruut.

We'd like to refund all of your payments. However, you didn't provide an email when you submitted your review - we can't find your orders.

Could you please contact us directly at support@ruutlabs.com so that we can issue you a refund?

We'd be happy to help.

Warm regards,
The Ruut Team

Rated 1 out of 5 stars

These are scam artists

These are scam artists - you think you are signing up for a one-time fee to get some health info, but it's really a $43.50/month ongoing subscription that's not properly disclosed. And no human to contact if you want to complain.

March 25, 2026
Unprompted review
Ruut logo

Reply from Ruut

Hello Hank,
Thank you for sharing your thoughts about Ruut. We truly appreciate your feedback and understand your concerns.

We hear you on the need for more variety, and our team is constantly working on new courses, features and ideas to keep our content fresh and engaging. Your input helps us improve and deliver a better experience for you.

If you have any further questions or suggestions on how we can improve, feel free to reach out to us at support@ruutlabs.com - we'd love to hear from you!

Warm regards,
The Ruut Team

Rated 1 out of 5 stars

Charged €99.99 without warning and…

Charged €99.99 without warning and refuse to offer refund, after paying €34.99 a few months ago. All Content is AI. Very disappointing.

March 26, 2026
Unprompted review
Ruut logo

Reply from Ruut

Dear Barry,
We're sorry for your experience with Ruut.

We'd like to refund all of your payments. However, you didn't provide an email when you submitted your review - we can't find your orders.

Could you please contact us directly at support@ruutlabs.com so that we can issue you a refund?

We'd be happy to help.

Warm regards,
The Ruut Team

Rated 1 out of 5 stars

Classic bait and switch

Classic bait and switch - people sign up for a subscription on following a link through from Facebook. Promises of reduced HRV - the guidance is nothing you could not find on YouTube. Then they get you three months later once you’ve forgotten all about a service you barely used - except it is £99 not the initial £35 - no email telling you about your subscription or the unexpected inflated charge you are going to get. Extremely questionable morals and approach - I recommend you steer well clear - note many others with similar experiences - not a coincidence

March 21, 2026
Unprompted review
Ruut logo

Reply from Ruut

Hello Jo,
Thank you for sharing your thoughts about Ruut. We truly appreciate your feedback and understand your concerns.

We hear you on the need for more variety, and our team is constantly working on new courses, features and ideas to keep our content fresh and engaging. Your input helps us improve and deliver a better experience for you.

If you have any further questions or suggestions on how we can improve, feel free to reach out to us at support@ruutlabs.com - we'd love to hear from you!

Warm regards,
The Ruut Team

Rated 5 out of 5 stars

The Awakening

Already feeling reassured that I can turn my HRV around after Day 1. VERY EXCITED 👊🏻

March 24, 2026
Rated 5 out of 5 stars

No Pain No Gain

Had extreme pain in my right foot, so I slacked off a bit on the run and did a run/walk for 5 miles. Obviously, I need to go to the Dr. to figure out what happened. Enjoyed the workout even though I had that setback.

March 24, 2026
Rated 4 out of 5 stars

Good info but needs chat to answer…

Good info but needs chat to answer simple questions that don’t fit inside your cookie cutter approach.

For instance, you said make sure you get some sunlight 30 minutes what’s on the time you wake up?….. what happens if you wake up an hour and a half before the sun.?

March 24, 2026

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