RVshare Reviews 16,791

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 143 reviews, reviewers had a great experience with this company. Many customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Reviewers frequently highlight the exceptional customer service, appreciating the personalized and understanding approach from various representatives. People often describe the service as excellent, noting the efficiency and ease of their overall experience, with many expressing satisfaction with quick response times and smooth processes. However, some people were dissatisfied with unexpected charges, hidden fees, and issues with payment processing, which led to frustration and a sense of being overcharged. There were also complaints regarding the overall pricing structure, with some reviewers finding it more expensive than competitors due to numerous add-on fees and a lack of transparency. Additionally, a few customers reported issues with customer service communication, citing difficulties with language barriers and slow or unhelpful responses.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, patience, and... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers reporting positive experiences,... See more

Service

Consumers find service to be ambiguous, with some reporting excellent communication and helpfulness from... See more

Payment

People report negative experiences with payment, often citing unexpected charges and difficulties with... See more

Price

Reviewers express significant dissatisfaction with pricing, citing numerous hidden fees and unexpected... See more

Reviews shaping this summary

Rated 4 out of 5 stars

For the most part, everything went well with the rv rental. The only issue was the height measurement of the toy-hauler loading door. The website description/measurement was actually one inch higher... See more

Company replied

Rated 3 out of 5 stars

Our first year renting our campers was a great experience with RV Share. This second year has been a nightmare. Cancelled reservations, missing insurance, changed reservations at the last minute by... See more

Rated 5 out of 5 stars

Camper was delivered and setup for us. Owner provided excellent communication and a clean well stocked camper for our stay. Everything went very smooth and the stay was comfortable and fun. Booki... See more

Company replied

Rated 5 out of 5 stars

Kyle was terrific. This was my first time renting a camper online. She was very patient with me. I had a question about an increase in the price and she found I had failed to “uncheck” a pre checke... See more

Company replied


Company details

  1. Vacation Rental
  2. Camp
  3. Lodging
  4. Pet-Friendly Accommodation
  5. Travel Agency

Written by the company

RVshare is the world's first and largest peer-to-peer RV rental marketplace, serving more than 60,000 RV owners across the US. With thousands of satisfied customers and a broad inventory ranging from travel trailers to luxury motorhomes, we have the perfect RV for your vacation, tailgate, or temporary lodging needs.


Contact info

3.8

Great

TrustScore 4 out of 5

17K reviews

5-star
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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 39% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

WOW Grace

WOW Grace, with RVshare. service has exceeded my expectations. The entire transaction has been seamless. I sincerely appreciate this exceptional experience. I’ll definitely do future business with RV share and highly recommend them.

March 7, 2025
Unprompted review
Rated 1 out of 5 stars

Offering discounts and then not honoring them...

We booked an RV through RVShare months ago... two weeks before our trip, the owner cancelled our reservation. RVShare sent us 4 emails offering $60 off to book a new reservation through their site. It took a few hours to find something on such short notice that would work for us, and then the $60 off code would not work.
When I called customer service they told me that the offer had expired... I had just received the most recent email less than 3 hours before making the reservation. They offered to send me a $25 off code... a far cry from $60 but at this point my hands are tied... I NEED an RV as I had already paid for the RV spot and made other arrangements based on having an RV on site for the event we are attending. Not to mention that there aren't any pet-friendly hotel rooms available in the area due to that event. They texted me the code... that one didn't work either... I called back... she sent me another code... which also didn't work. She then checked with her team and told me that at this time it appears promo codes are not working on the site at all. So, she said she would send me a $25 refund after the fact... I asked why I wouldn't get the $60 credit since that's the offer I was originally sent, now that we know codes aren't working. She said she would "try" but couldn't guarantee anything except the $25 off.
This has been the most stressful and upsetting experience. It shouldn't be this difficult to honor something that you promised as a company. I didn't have a choice but to use them this time... but I won't use them again.

March 6, 2025
Unprompted review
Rated 5 out of 5 stars

Lucas was knowledgeable and patient

Lucas was knowledgeable and patient. My computer would not let me book so he did it for me.
He said he would ask the IT people to find out why I can't do this online. He also offered a 5% cash back of total charges since 2023, 2024 and 2025 after I get back from this trip because of the inconvenience, which I appreciate. I already called twice last night and they were good too, especially Jake.

February 22, 2025
Unprompted review
Rated 5 out of 5 stars

Telephone consult w/CS_Champ

Telephone consult w/CS_Champ, Lucas B. Fantastic service experience. Used the APP to easily book my rental, yet had a follow-up concern. Looking fwd to my upcoming Glamping Experience!

February 18, 2025
Unprompted review
Rated 5 out of 5 stars

Lucas is helpful!

Lucas answered all of my questions in quick manner. He told me where I can get more information if needed. He was pleasant, polite, professional and thorough.

February 12, 2025
Unprompted review
Rated 5 out of 5 stars

Lucas is amazingly courteous and informative!

Wow, customer experience representative Lucas is amazingly courteous and knows his stuff! He made me feel comfortable in asking questions, he didn’t rush me, and his information was on-point and so thorough. I feel like a more prepared and confident RV owner as a result. Thank you!

February 6, 2025
Unprompted review

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