Visited their Crystal Palace branch yesterday for the first time. Both the optometrist Millie and the dispenser took a real interest in me as a patient, and made sure that I was entirely satisfied at... See more
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We had an excellent experience with our little Alex’s eye check. The staff were incredibly professional, patient, and kind, making the whole process smooth and stress-free. They took the time to ensur... See more
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Millie, the optician, was on time for my appointment. She was extremely kind, helpful and thorough in checking my eyes. She kept explaining things and encouraged me to ask questions during my eye... See more
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Woodfall were, first of all, very efficient. They also felt trustworthy and reliable - as indeed the excellent results of my experience with them have proved. On top of that - and I find this really i... See more
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Company details
- Eye Care Center
- Audiologist
- Contact Lenses Supplier
- Emergency Care Service
- Glasses Store
- Sunglasses Store
About R Woodfall Opticians - Crystal Palace
Written by the company
Welcome to the R Woodfall Group of independent family owned Opticians
We are a group of friendly, expert, optical practices who have served our communities in South East London, North Kent and Surrey for decades.
We have many years of experience in taking care of all our customers’ eye care needs and concerns. Our friendly team of eye care professionals offer quality eye care, optical products, and exemplary customer service to all of our clients. We make sure to take the time to hear the needs of our customers and have since developed a recipe for a consistently enjoyable experience.
Our team of experienced optometrists, dispensing and contact lens opticians are dedicated to providing you with exceptional quality eye care services, at fair prices, you can trust us to take care of your eyesight and vision needs.
We offer a wide range of services including specialist eyecare, dry eye management, sunglasses, children’s eye care, myopia management and hearing care.
Our practices are located in Crystal Palace, East Dulwich Purley, Sydenham, Welling, and West Norwood. We look forward to welcoming you to the renowned Woodfalls experience.
We pride ourselves on the expert and friendly service we offer at each of our six branches.
The clinical reputation and range of services offered by Woodfalls has continued to grow, our success has been due to our committed optometrists, fully qualified dispensing and contact lens opticians, optical assistants and a team of dedicated support staff.
Our practices are fully equipped with the latest in optical equipment and all of our branches offer specialist services. We have the latest OCT (optical coherence tomography) machines at all six sites, we now also offer Optomap scanning, plus The Hearing Care Partnership to provide all things audiology.
As an independent group of opticians we dedicate the time necessary to ensure our customers receive the best care and advice. We work closely with our clinical partners to ensure we focus on our local communities and provide the very best clinical care.
Contact info
27 Westow Street, Crystal Palace, SE19 3RY, London, United Kingdom
- 020 8771 3601
4.9
Excellent
163 reviews
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I've been taking my children here for a…
I've been taking my children here for a couple of years, opticians have always been fantastic and one of them referred us to Moorfields Eye Hospital for a particular concern. A special thank you to the lady who fits the glasses, she has made sure that my daughter's glasses fit her head/face properly and I'm very grateful for this.
April 13, 2026
Reply from R Woodfall Opticians - Crystal Palace
It’s always great to hear when families feel well looked after over time. Thank you for trusting us with your children’s eye care.
We’re really pleased our opticians have been able to support you, including making a referral to Moorfields Eye Hospital when needed — ensuring the right care is in place is so important.
A special thank you for mentioning our dispensing team as well. Taking the time to make sure glasses fit comfortably and correctly, especially for children, makes such a difference day to day — we’ll be sure to pass on your kind words.
We look forward to seeing you and your family again soon.
I was shown the duty of care indeed
They’re one of the highly rated in this trade so far.
The level of care i received was beyond just collecting my money and filling my form.
The lady who checked my eyes couldn’t just release me to go because she wasn’t 100% sure of what she was seeing in my left eye . She gave me some eye drop and asked me to wait for half hour for my eye pupil to pop up and let her do a final check before i leave .
That alone shows the maximum amount of duty of care .
Thank you to her and the staff
April 23, 2026
Reply from R Woodfall Opticians - Crystal Palace
Thank you for taking the time to share your experience.
We’re really pleased to hear you felt genuinely cared for throughout your visit. Taking that extra time — including using drops to dilate your pupil and ensuring everything was fully checked before you left — is exactly the level of attention we aim to provide. It’s never just about completing an eye test, but making sure nothing is missed and that you leave with confidence in your eye health.
Your comments about our team and their professionalism mean a great deal, and we’ll be sure to pass on your thanks to the optician and staff involved.
We look forward to seeing you again soon.
Perfect Service
Fantastic service from start tò end. I went in for new glasses, received a comprensive and very professional consultation. I was fitted with new glasses and was told It would take 10 working days tò get my new glasses, It took 7. The glasses are perfect!
Defo my new optician
May 2, 2026
Reply from R Woodfall Opticians - Crystal Palace
Thank you for your great feedback.
We’re really pleased to hear you had a fantastic experience from start to finish and that your consultation felt comprehensive and professional. It’s also great that your new glasses arrived earlier than expected and are working perfectly for you.
We really appreciate you choosing us as your new optician and look forward to seeing you again in the future.
Absolutely brilliant service for both…
Absolutely brilliant service for both myself and daughter. Every step is explained and the staff are friendly, professional and helpful.
April 22, 2026
Reply from R Woodfall Opticians - Crystal Palace
Thank you so much for your wonderful feedback! We’re delighted to hear that both you and your daughter had such a positive experience. It’s great to know our team’s friendly, professional approach and clear explanations made a difference. We truly appreciate your kind words and look forward to welcoming you both again soon.
Exceptional individual care.
April 23, 2026
Reply from R Woodfall Opticians - Crystal Palace
Thank you for the 5 ⭐⭐⭐⭐⭐
Very friendly and good at explaining…
Very friendly and good at explaining any issues.
April 23, 2026
Reply from R Woodfall Opticians - Crystal Palace
Thank you for your kind feedback. We’re pleased to hear you found the team very friendly and that everything was clearly explained.
We really appreciate you taking the time to share your experience and look forward to seeing you again soon.
Really great experience
Really great experience, delightful staff from receptionist, opthalmologist and dispensing agent. Highly recommend
December 1, 2025
Reply from R Woodfall Opticians - Crystal Palace
Thank you for your kind feedback. We’re delighted to hear you had a really great experience and that every part of your visit—from reception through to the optometrist and dispensing team—was so positive.
We really appreciate your recommendation and look forward to seeing you again in the future.
Always very good service with care…
Always very good service with care given to ensure the eyesight test is thorough.
April 1, 2026
Reply from R Woodfall Opticians - Crystal Palace
Thank you for your kind feedback. We’re pleased to hear you consistently receive very good service and that your eye tests are carried out thoroughly with care.
We really appreciate you taking the time to share your experience and look forward to seeing you again in the future.
Was seen on time staff very pleasant…
Was seen on time staff very pleasant and friendly 👍👍
April 8, 2026
Reply from R Woodfall Opticians - Crystal Palace
Thank you for your lovely feedback. We’re pleased to hear you were seen on time and that you found the team pleasant and friendly. We really appreciate you taking the time to share your experience 👍
Great experience at the opticians
Great experience at the opticians. Would recommend using the shop.
March 18, 2026
Reply from R Woodfall Opticians - Crystal Palace
Thank you for your kind words!
We’re delighted to hear you had a great experience with us and really appreciate your recommendation. It means a lot to the whole team.
We look forward to welcoming you back again soon!
Reply from R Woodfall Opticians - Crystal Palace
Thank you for your lovely feedback! We’re really pleased to hear you found our staff helpful, our communication clear, and the optician great. We truly appreciate you taking the time to share this and hope to welcome you back again soon 😊
Excellent Customer Service
Eye test conducted by Millie
Friendly, informative & professional
Definitely recommend
March 4, 2026
Reply from R Woodfall Opticians - Crystal Palace
Thank you so much for your lovely feedback! We’re delighted to hear you received excellent customer service and that Millie made your eye test such a friendly, informative, and professional experience. We really appreciate your recommendation and hope to see you again soon 😊
Excellent service and friendly staff
Excellent service and friendly staff. Also a great range of specs.
March 3, 2026
Reply from R Woodfall Opticians - Crystal Palace
Thank you for your kind feedback! We’re really pleased to hear you received excellent service and found our team friendly, as well as enjoying our range of specs. We truly appreciate your support and hope to see you again soon 😊
Reply from R Woodfall Opticians - Crystal Palace
Thank you for your feedback! We’re really pleased to hear you were very satisfied with your experience. We appreciate you taking the time to let us know and hope to see you again soon 😊
Alex was very kind and repaired my…
Alex was very kind and repaired my glasses even though they weren’t from their shop. I highly recommend them!
March 13, 2026
Unprompted review
Reply from R Woodfall Opticians - Crystal Palace
Thank you for your lovely feedback! We’re so pleased to hear that Alex was able to help and repair your glasses for you. It’s great to know you had such a positive experience, and we really appreciate your recommendation. We hope to see you again soon 😊
Wonderful team
Wonderful team, very cheerful and helpful. Millie did my eye exam, she was really friendly, explained what she was doing each part of the exam and answers my many questions!
Highly recommend, great service.
February 27, 2026
Reply from R Woodfall Opticians - Crystal Palace
Thank you so much for your wonderful feedback! We’re delighted to hear you found our team cheerful and helpful, and that Millie made your eye exam such a positive experience. It’s great to know she took the time to explain everything clearly and answer all your questions.
We really appreciate your recommendation and kind words about our service. We look forward to seeing you again soon 😊
Great experience and explanations very…
Great experience and explanations very helpful and thorough- and high tech kit used
Thank you
February 27, 2026
Reply from R Woodfall Opticians - Crystal Palace
Thank you so much for your lovely feedback! We’re delighted to hear you had a great experience and found the explanations clear, thorough, and helpful. It’s also great to know you appreciated the high-tech equipment used during your visit. We really appreciate you taking the time to share this and hope to see you again soon 😊
Friendly informative and accommodating…
Friendly informative and accommodating staff who put children and parents at ease.
February 20, 2026
Reply from R Woodfall Opticians - Crystal Palace
Thank you for your lovely feedback. We’re so pleased to hear that our team were friendly, informative and accommodating, and that both you and your child felt at ease. Creating a calm and reassuring environment for families is very important to us. We really appreciate you taking the time to share your experience and look forward to welcoming you again.
Great service
February 18, 2026
Reply from R Woodfall Opticians - Crystal Palace
Thank you so much for your kind comments.
Reply from R Woodfall Opticians - Crystal Palace
Your feedback is greatly appreciated. Thank you!
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